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Customer service non-existent, internet average
We had lots of issues with TPG and received poor customer service when issues did arise. Our service dropped out several times and it took many days to fix when things like this happened. To get a refund for the days when we had no service was like pulling teeth!
I would not recommend this company.
Worst company ADSL internet
Very bad customer service and the internet i am paying i even not get benifit for one day . Low quality internet SDSL, no customer service. Recommend not to go with this company in future. Waste of money and time.
No customer service at all!
TPG's customer service is a real tragedy, well, they don't have any. Leave you without internet for weeks... and you cannot even contact them. Thank you TPG, now we know it is time to change...
Ultrafast service. Cheap too.
Ultrafast service - ordered on Sunday and was set up in my house by Tuesday arvo.
Kind to speak to on the phone, very helpful.
Saving $30/month with TPG as opposed to Telstra.
Superfast internet, unlimited data. So happy to have my internet issues resolved now that my Uni has gone online. Thanks TPG.
IMPOSSIBLE TO CANCEL
After setting it all up on the website, I received an e-mail telling us that "We regret to inform you that we are unable to proceed with your ADSL2+ with Home Phone application."
I proceeded on my search for a provider, found one, got my internet, and then a few days later, TPG sent us an e-mail proceeding with payments and installation. I've been on the chat all day long, and they leave me hanging for hours on chat trying to cancel the service. Still trying until now.
Cutover to TPG
Thank you TPG for a fast efficient cutover this morning as I received the modem this morning and 2 hours later I was switched over with the phone and internet.
Moved House and can't get an answer now
I moved house and put a request to have internet at my new property. I understood it usually takes around 10 days but may take longer depending on factors.
I patiently waited the 10 days and decided to try to contact them to find out when I can expect my connection to take place. Waiting in line as they have moved to online only chat (totally understandable considering the current crisis). Waited for around an hour and got through to someone, went through my question and answered all the security to be then transferred, same process again - ...
FTTB internet speed is like ADLS, internet stop very frequently
Never go With TPG,
Internet Speed very poor. Faced constant drop out.
there is no technical support phone number, every time you want to do live chat
I see this message "Our team members are currently serving other customers. We appreciate your patience. Please try again later."
Its a nightmare.
I dont know how will I cancel this service, as no phone number given.
Where are you TPG?
Been placed on hold for hours on end before giving up.
Their live chat doesn't work. Either get no reply or the chat is closed for without reason.
Been trying for days now.
No proper tech support
We've been waiting for more than 4 weeks. Their services really disappointing big time. Their tech support is not even accurate, they did not fix the issue until now and its very fraustrating for WFH this time on edgrcliff area and they have the gal to promote their service on media, so disgusted.
Can anyone actually contact TPG
I have been trying to contact TPG for a week with no success, they are impenetrable, I’ve been locked in chat doom for hours with no one helping me at all, it so unbelievable that they can shut down customer contact, I can’t even cancel it as there is no way to do it...
- NBN 100
- Verified customer
There's no change from NBN50 to NBN100
Couple of days ago, last weekend, I was using NBN50, we know TPG is crap, my Udemy cannot run 720p due to internet speed, also my wife can not learn English online due to the same reason.
So I switch to NBN100, see how "premium" they can bluff.
After the "upgrade" completed, I checked my internet speed, it is the SAME speed, nothing improved, but just charged $20 more (from $69 to $89).
What a liar!
So I decided to cancel it, and switch to Aussie Broadband (not advertising, just because it has the best productreview so far) at the same time in the same day.
Then speed is three times as before.
Now, I'm still cancelling my TPG NBN account. Due to ...1. their customer service does NOT pick up phone anymore (that make sense, because the virus) 2. I went to their website and try an online chat (see what I get in the picture) 3. Even though I'm luck I went through the customer service, they just let me wait online FOREVER!!! (see picture) So, I'm still being charged, by a crap service I'm not use and never gonna use. It is crap!
Continuous double speak
I have been with TPG since 2009, generally it was an acceptable service. However, switching from adsl to NBN has been an absolute nightmare!! Granted covid 19 has disrupted there contact options, as it is now all online chat, but that does not give them a license to continuously lie to me. Having switched on the 7 March, it is now the 23rd of March and still no confirmation email that my modem/router has been sent. What I love though is for two weeks now they have been telling me a wide range of ridiculous reasons and that it would now be marke...d as urgent delivery. Some of these reasons include examples such as TPG "would you like to pick it up instead?", me "No" - next contact session TPG "Oh sorry, we have here that you were going to pick it up" - they are unbelievable. And I have spent hours upon hours trying to get this thing sorted, each time they tell you something you want to hear but have no intention of actually following through with it - double speak. Ended up buying a modem and do you think TPG tech can help you configure it - think again! I do believe I will be switching ISP's after all of this, but my gut tells me that they will all be the same.
I experienced very slow service and I was on NBN 12 which is 29.99 package. I use the service for very basic activities and I was told that my usage is high and to increase the package.So they they will put me on NBN50. It has been still the same but I have been paying 49.99 all this time but with the same package service of NBN 12. They have charged me extra 20 dollars each month and providing me a very low quality service. I had to work from home since last Thursday and I was unable to do my duties and what is extremely frustrating is none of...the customer service is approachable via phone and they are saying they give online chat service which is crap. I have wasted the whole day today without been able to talk to anyone and TPS is a cheating company. This is ridiculous!!
Terrible customer service, hard to get someone to talk to
Very slow internet speed ( TPG test site reading was 4.7mbps ) bad customer service, very hard to get a PERSON to talk to about my complaint, after 2 weeks without internet they finally fixed the problem.. it seems to work ok for now but im looking for another provider.
No customer service after they sign you up
Long time customer for all services but when they stuff things up you can’t contact them or if you do, it’s with people that have crap reception which is another issue in itself. Hopeless hopeless!
A telephony company that makes it hard to call them !
Been with tpg on and off for 5 years, currently my house is very close to the tpg offices (100m away) yet my speeds are always under 2mbps and it takes over 12days to get a technician out to check the lines. Customer service always calls me during the day even though I request email only (I work a job where I can't answer the phone) and their response is always so sub-par. I've tried cancelling my account and have been given the run around for two months.
Crap customer service
Frequent internet disconnection low speed.
When engage the customer service they say everything is ok and fixed which is total nonsense as internet still keeps dropping.
They deserve 30 dollar a month max for this crap service and frequently interrupted service
Disgraceful customer service
I live in Sydney and 6 weeks ago a neighbour’s tree fell across our house. The damage was extensive and we have had to vacate for at least 6 months while the house is repaired. TPG was completely disinterested in our situation and initially refused to suspend or cancel our contract despite the fact we were unable to receive the service. Despite our situation, TPG refused to offer a solution other than us paying out our contract. After a month of emails, pain and frustration, TPG capitulated and released us from our contract. Disgraceful, unethi...cal organisation that made a difficult time even more stressful. TPG - I have noticed that you respond to positive reviews yet not to any that are critical. This speaks volumes to the lack of integrity your organisation conducts itself with.
Extremely poor customer service.
My internet was out for 3 weeks. They promised to reimburse but they never did. Slow internet connection. ADSL2 only get between 7-10 Mbps. Awful. I am up for upgrade now, I'll be sure to stay away from TPG and iinet.
Questions & Answers
for NBN 12 is the maximum speed 12mbps or does it depend where you live
I'm in awe.
How are your internet speeds and customer service so consistently shit?
I mean, I couldn't get on your level of shittiness even if I tried really hard.
Save yourself the hassle and go with another provider. I paid for top speed internet and was only receiving 20mbps, I had a nightmare experience only calling tech support only to be told that the engineer was going to call me back and I don’t need to pay my monthly cost until the engineer called - 4 weeks later, corona virus hits and still no call back, but I recieved a disconnection email AFTER they disconnected my services, they sent all their call centre staff home and opened up chat, I spent 9 hours in total waiting to be connected with someone only to be transferred via chat to 4 other departments because no one could understand why it was disconnected yet the notes stated clearly that engineer will call and all payments on hold. After 4 hours on the phone I got in touch with the rude engineer who couldn’t tell me why I wasn’t called and WHY they disconnected it but that I would need to pay the $99 start up fee (only connected 2 months ago) because my account is closed and can’t be reopened, and after requesting to speak with his supervisor to waive the fee, he “put me on hold” to “speak with supervisor” only to hang up on me, and then what do you know they are not taking calls. Literally worst company, I reconnected with a new company within an hour and my internet is back up and running with a new provider. Will never go with tpg again.
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