Buyer Beware - 2G Devices
A case of buyer beware, Trackimo.com.au is currently selling devices for a significant discount.
I recently purchased 2 devices, and the L.A. Support team in America advised both devices are 2G network devices which would explain why I was experiencing difficulty with the device. The .com.au web-site doesn't state anywhere (at this point) that the devices on sale are 2G , it may account for the cheap price. According to advice from the L.A. team if 2G network is not supported in Australia the device will not work, my understanding is that the 2G network will be completely obsolete in Australia very soon. My rating is only of the Australian supplier - non full disclosure of the product on the web-site and no after sales support.
Zero support and no delivery of second unit
This really is a bad company and a terrible product.
I ordered 2 of these for drone tracking. Only one was delivered. I emailed the company and several days later I received a one line reply which simply said, "Will be shipped tomorrow." It never arrived. Now being handled as a paypal dispute which is taking forever. As the item has no tracking number it is impossible to prove that it was never delivered so I seem to be at a stalemate with both paypal and Trackimo.
Now the one I do have does not work out of the box. No support and no answ...ers to my emails. This is one very bad company, they take your money and do not deliver. MY ADVICE IS IF YOU NEED A TRACKING DEVICE DO NOT EVEN THINK ABOUT BUYING ONE OF THESE. THIS COMPANY IS DISHONEST, HAS NO SUPPORT, THE DEVICE DOESN'T WORK AND THEY DO NOT POST PAYED FOR ITEMS. UPDATE 28 JANUARY 2017. Paypal have decided in my favour. PROOF YOU SHOULD NOT BUY TRACKIMO.
There is no product support
My Trackimo battery broke and it was impossible to talk to Trackimo support... after numerous emails to the US I was promised a replacement battery... that was months ago and I have not received a replace the battery as promised and follow up emails have been ignored. I will be lodging a dispute with PayPal and be looking around for a reputable product with customer support !!!!
What a piece of crap
I've tried everything from just turning the Trackimo unit on and putting it in the glovebox; to turning it on, leaving it outside with a "clear sky view" for 20 minutes then putting it right on the dash, and it simply refuses to give me any decent information when I get back home and check the tracking map. I just went on a 25-minute drive, into town where cell coverage is outstanding, with the tracker set to ping every minute, and when I got home there was ONE ping location recorded. And that showed a location about 15 miles south of where I'd...been. Trackimo support "reset" the unit after the first couple of times I had no luck with it, but that didn't accomplish anything and made absolutely no difference at all. If you need a tracking device, THIS ISN'T ONE. If you need a locator device, THIS ISN'T ONE. You'd be better off with nothing, at least then you'd be $120 richer.
We are an electrical service company and we have always had tracking in our trucks but the last one and best one was navman. However due to our equipment being too old we had to purchase a new one so we purchased the trackimo and we have found the software they use was good but the tracker does not work. It always comes up with the wrong location but after a few hours it seems to catch up with the proper location, but since we are in the emergency business that would be pretty useless to get the location of the car hours later.
Device is Garbage
These devices are absolute garbage, i made the mistake of falling for the low initial cost and the low monthly rate. I bought 10 units and all have failed at one point or another. The most common failure is the device will simply stop reporting its position even though if you press the power button it will show both blue LEDs as lit for connection to gps and cell network. After a reboot the device will work again for a time until it fails again. This might not seem like a big deal unless you have them installed in the dashboard of a vehicle lik...e i do so you have to take the dash apart to get at it. That however is not the only way they fail, some of the devices will stop reporting at regular intervals and only report in spurts so the device will be set to track once every minute and they will for maybe 5-15 minutes then stop tracking for an hour then track again for 5-15 minute on and on and on like that never tracking properly. Also there support is absolutely terrible, after trying for a month to get them to resolve my complaints via email they simply closed my case and said problem resolved even though they had resolved nothing. In conclusion do NOT buy these devices, you will be sorry, especially if they fail when you need them most tracking a stolen asset or abducted loved one.
Can't recommend this at all
I just thought I'd provide a quick review of the Trackimo GPS tracking device I bought about 3 months ago. To be honest, I can't think of a tech product in the last 10 years that I am most disappointed in. The performance of this thing is absolutely terrible. It takes FOREVER to lock onto Sats, typically 5-10 minutes, and you better have a wide open view of all 4 corners of the sky, otherwise you'll be struggling to get a lock. For those wishing to use this for pet / personal tracking - forget it. Once you get even the slightest...indoors, even undercover outside, it will put you several hundred feet away from your location. I have NEVER once been able to get any speed reading from the device, even when driving along with it in full view of the sky on my dashboard. The IOS app allows you to adjust the frequency of updates (down to every 1min) however the updates I received from the device were never under every 3-5 minutes, and even so had terrible accuracy. Seriously, the GPS on the iPhone 3 performs better than the Trackimo. For a dedicated GPS tracking device, you would expect it to at least perform similarly, if not better than the tiny GPS chip-set used in most mobile handsets. What is worse however, has been the absolutely dismal support I have received from Trackimo in trying to address these issues I have had. Their support has been essentially non-existent. Several emails, polite and detailed outlining my issues have been completely ignored. The CEO of Trackimo Australia even bizarrely emailed his U.S colleagues (and CC'd me) stating "I can't help this guy", without stating any reason whatsoever for the comment. I have asked them if I can send it back to assess whether I have a faulty unit, and if not for a full refund, however each email has fallen on deaf ears. They are completely unresponsive. Because of this experience, I simply cannot recommend Trackimo as a feasible tracking device, and in my opinion would suggest you look elsewhere.
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Questions & Answers
Ive purchased this tracker without the magnetic case with the view of mounting it underneath the undercarriage of the car. I am just wondering if anybody else has had it mounted this way and had success with it in terms of it not falling off the vehicle say if it goes over a bump. The magnet does have a small surface area and although it sticks well to any metal object of the vehicle i am just wondering if the magnet is strong enough to stay attached particularly if the car goes over a bump in the road. Any comments would be much appreciated
Urgently advise, I need a tracing device for both my kids under 6 years.
Reside in South Africa, will this device work on real time notification? AND in all locations?
Battery life duration? can this device be hidden in clothing items like inside a jacket on backpack etc.
Hi the device I purchased will not work in Australia because we do not have 2 G
it will work in counties (eg Europe) where I understand 2G ia still in use.
I do not know if 2G is available in S.Africa.
battery life duration is Ok to allow a week of battery life being lithium they are rechargeable. the device is about the size of a matchbox - so it can be hidden
I have found since better devices that work on 2G through to 4g - these are watches or pendant style - also capable of being hidden
I would stay clear of trackimo as I find the seller in Australia is not reliable and actively avoids responsibility for sales and support.
Go for a more global and robust tracking solution trackimo does not have the global support international buyers need.
For me I had a few problems, but all is good now. Not sure as to what phone networks are in South Africa and whether what reception you have. Length of time for the tracker depends on when the device connects to the network and this is adjustable from 1 ( short battery life) minute to 120(longest battery life) minutes . Network coverage is the most important part I feel Cant say whether you should buy or not but you do need to do your homework
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