Trade Tested

Trade Tested

 Verifiedtradetested.com.au
Trade Tested
4.2

370 reviews

PositivevsNegative
81% · 29869 · 19%

Return Claim MadeYes · No
Product Quality
2.2

Reviews

370 reviews
Holly
HollyCentral Queensland, QLD
 

Unreliable

10 days and waiting to get delivered . Package now with the courier fliway who wont answer their phone for last 3 days, 21, 22 and 23rd of December. When asked for support from trade tested they too said sorry we cannot get hold of them they are closed now for Christmas. Basically sorry cannot help and no interest to either. Requested a refund and trade tested can have the headache with retrieving their product with a crap courier company. Show details
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Drewe P.
Drewe P.
 

What after sales service to date

After sales service

Hi Gina ,

I sent an email yesterday and spoke to you yesterday morning- no replies!
I am more than happy to drive the units delivered to your shop and get a full credit if a can’t get any communication happening .
Very strange - I got replies with in two hours for the sale and very slack with after sales service which is a result of your damaged product .
I will wait for a firm answer on this before 12 tomorrow otherwise I’ll make my review on line - be at your shop Friday morning with what was delivered.

Sorry to be blunt , I gave no time for companies that are more than happy to take the money and can’t be assed at replying to a customer that is chasing replacement damaged stock

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Hi Drew, we're really sorry about the experience you had. We're glad we managed to resolve this for you and make delivery for you by that Friday. If we can be of any further assistance, please do let us know.

Lisa P.
Lisa P.2 posts
 

Solar Lights

Festoon solar light soft white, great price for great solar lights. Easy to install and last all night. A must for your outdoor area. Show details
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Leo P.
Leo P.2 posts
 

Unreliable

Order made 2months ago, still haven't received it and has been delayed for the 3rd time..fail to answer any emails or enquiries..0 out of 10 Show details
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Zoe
Zoe
 

I brought a sun shade sail and it’s terrible quality

In a matter of only 1 week tightening it each day it stretched so much the small amount of rain pool up in it. Such bad quality.  Show details
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Doug Braddock
Doug Braddock
 

Vege pod and collapsible garden waste bag

Vege pod and collapsing garden waste bag . Both ideal for a guy like me who still likes to garden but unable to bend like used to be able to. The vege pod is well made and easy to assemble , and is a perfect height for me . I have chives , lettuces and basil growing and all are doing well. The garden waste bag is also very useful when you are weeding around the garden
Oli H.
Oli H.New South Wales
 

DO NOT BUY FROM TRADE TESTED

I purchased a Hyundai Lawnmower 510mm 173cc Self-Propelled from Trade Tested. It is not fit for purpose and it is dangerous. Despite 14 emails from me, Trade Tested refused to refund. DO NOT purchase from Trade Tested. DO NOT BUY a Hyundai Lawn Mower! Show details
Chrissy W.
Chrissy W.
 

Product and delivery

The Service from Trade tested order to delivery was excellent I made an order and it arrived two days later to my address package securely
Highly recommend this company
Product was better than expected
Chaz F.
Chaz F.
 
Product Quality
Simon F.
Simon F.
 

6 months to get a refund for a product not fit for purpose =- NOT RECOMMENDED

Had a couple of good experience. Spent $700+ on an item which wasnt fit for purpose. 6 months later and lots of excuses and no refund or return. DO NOT USE. Show details
Sarz
SarzSydney, NSW2 posts
 

Dodgy. Don't deal with these guys

16 weeks and had to battle to get a faulty product sorted. They say they will call you back. They don't. They say they will follow up on emails. They don't. The only way I finally got someone to make a call to when was when I lodged a transaction dispute with the bank. I'd given up by then and asked for a refund.
They then told me they would send me a second-hand USED showroom ottoman with a discount of $150 for my 'inconvenience' (we're talking four months .. that's more than an inconvenience and their solution was to throw old used stock at me!).
When I told them no, I wanted a refund -- they suddenly stated the product was only worth $150 anyway. I had no way of proving its value as it was part of a set. SO SO DODGY. Steer clear. Show details
sezzz
sezzz4 posts
 
VDub
VDub
 

The Most Awful Customer Service EVER

Purchased a suite from these guys and it was danaged. Agreed to keep it but then tried to put it together and it was faulty. Getting my money back was hands done the most horrendous experience in the history. Terrible customer service - once they had my money they just did not care AT ALL. Left me in tears over multiple conversations. Tried to argue I wasn't entitled to a refund - just a truamatising experience. They chose the wrong person to try and intimidate though as it didn't work. I wouldn't buy anything from these guys if they were the last company on Earth. They are bad news I bet they have mistreated loads of other customers and gotten away without provided a refund when they should have. Steer clear. Show details
Alam
Alam
 

Absolutely the worst service ever received

Superfly trampoline terrible bounce home rusty after a year. Over priced. No customer care what so ever when you call them up there so rude.

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Hi Alam, we've tried our best to find an order related to your name but no luck. Please email your order number and issue to support@tradetested.co.nz and we'll get it sorted.

stevee
steveeMarton10 posts
 

Not Good

purchased a Trade Tested Car Cover,the same cover that comes up on almost every website,two reasons why you should not buy any products from this company one! they do not stand by their guarantee ,two! they do not take any responsibility for faulty goods,

Update Feb 9, 2019:
These car covers are not a good product i urge people not to buy this ,stay clear ,the warehouse cover is only half price ,and a far superior product .after 2months the cover completely fell apart in my hands,the cover ,feels like its made from cardboard ,and we all know what happens when you wet cardboard,it rots
No assistance what so ever ,i will be telling people do not buy this product fron TradeTested Show details

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stevee
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Questions & Answers

Steve G
Steve G

We have a TradeTested petrol generator for which I am endeavouring to obtain a operating and maintenance manual and operators manual. The details follow.
Model SKU116008
Serial No 14120512X
Rating 7.5/8.25kVA
Voltage 240/415V
Dimensions 67x54x56cm
Date of Manufacture 13 January 2015
Can you assist?
Steve Gilchrist E: stephenrgilchrist@gmail.com

Trade Tested
Trade Tested   DM   

Hi, yes we can help. We will be in touch. Thanks, Trade Tested

Tony G.
Tony G.  

Can you also send to me tonynzl03@gmail.com

Trade Tested
Trade Tested   DM   

Hi Tony, we can supply the requested manual. I have sent you an email. Thanks, Trade Tested

Chris Switajewski
Chris Switajewski

Can you supply an AVR for a 12.5 kW generator SKU116010 . Its a brush type / AVR . Please advise as soon as practicable . Thank You!

Kenneth McIver
Kenneth McIver

Hi
we purchased a Chipper Shredder 7.2 diesel electric start from you and I am after a fuel lever please.
How much?

Trade Tested
Trade Tested   DM   

Hi, please contact us via our website and include your order number in the message. Thanks, Trade Tested

See all Trade Tested questions

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