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Trade Tested
4.2 from 366 reviews · View Statistics

Reviews

  • Product Quality
    2.0 (7)
  • Return Claim MadeYes (4) · No (3)
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I brought a sun shade sail and it’s terrible quality.

published

In a matter of only 1 week tightening it each day it stretched so much the small amount of rain pool up in it. Such bad quality.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo

Vege pod and collapsible garden waste bag

published

Vege pod and collapsing garden waste bag . Both ideal for a guy like me who still likes to garden but unable to bend like used to be able to. The vege pod is well made and easy to assemble , and is a perfect height for me . I have chives , lettuces and basil growing and all are doing well. The garden waste bag is also very useful when you are weeding around the garden

Incentivised ReviewNo
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0.0
(1,234)
Oli H.
Oli H.New South Wales

DO NOT BUY FROM TRADE TESTED

published

I purchased a Hyundai Lawnmower 510mm 173cc Self-Propelled from Trade Tested. It is not fit for purpose and it is dangerous. Despite 14 emails from me, Trade Tested refused to refund. DO NOT purchase from Trade Tested. DO NOT BUY a Hyundai Lawn Mower!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
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Product and delivery

published

The Service from Trade tested order to delivery was excellent I made an order and it arrived two days later to my address package securely
Highly recommend this company
Product was better than expected

Product Quality
Incentivised ReviewNo

Excellent Service from Trade Tested

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo

6 months to get a refund for a product not fit for purpose =- NOT RECOMMENDED

published

Had a couple of good experience. Spent $700+ on an item which wasnt fit for purpose. 6 months later and lots of excuses and no refund or return. DO NOT USE.

Incentivised ReviewNo
Return Claim MadeYes
Sarz
SarzSydney, NSW
  • 2 reviews

Dodgy. Don't deal with these guys

published

16 weeks and had to battle to get a faulty product sorted. They say they will call you back. They don't. They say they will follow up on emails. They don't. The only way I finally got someone to make a call to when was when I lodged a transaction dispute with the bank. I'd given up by then and asked for a refund.
They then told me they would send me a second-hand USED showroom ottoman with a discount of $150 for my 'inconvenience' (we're talking four months .. that's more than an inconvenience and their solution was to throw old used stock at me!).
When I told them no, I wanted a refund -- they suddenly stated the product was only worth $150 anyway. I had no way of proving its value as it was part of a set. SO SO DODGY. Steer clear.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
sezzz
sezzz
  • 4 reviews
  • 1 like

Brought a key/ remote start 3.6kva generator

published
Product Quality
Incentivised ReviewNo
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0.0
(1,234)

The Most Awful Customer Service EVER

published

Purchased a suite from these guys and it was danaged. Agreed to keep it but then tried to put it together and it was faulty. Getting my money back was hands done the most horrendous experience in the history. Terrible customer service - once they had my money they just did not care AT ALL. Left me in tears over multiple conversations. Tried to argue I wasn't entitled to a refund - just a truamatising experience. They chose the wrong person to try and intimidate though as it didn't work. I wouldn't buy anything from these guys if they were the last company on Earth. They are bad news I bet they have mistreated loads of other customers and gotten away without provided a refund when they should have. Steer clear.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
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Absolutely the worst service ever received

published

Superfly trampoline terrible bounce home rusty after a year. Over priced. No customer care what so ever when you call them up there so rude.

1 comment
Trade Tested
Trade T.Trade Tested

Hi Alam, we've tried our best to find an order related to your name but no luck. Please email your order number and issue to support@tradetested.co.nz and we'll get it sorted.

stevee
steveeMarton

Not Good

published

purchased a Trade Tested Car Cover,the same cover that comes up on almost every website,two reasons why you should not buy any products from this company one! they do not stand by their guarantee ,two! they do not take any responsibility for faulty goods,

Update Feb 9, 2019:
These car covers are not a good product i urge people not to buy this ,stay clear ,the warehouse cover is only half price ,and a far superior product .after 2months the cover completely fell apart in my hands,the cover ,feels like its made from cardboard ,and we all know what happens when you wet cardboard,it rots
No assistance what so ever ,i will be telling people do not buy this product fron TradeTested

  • Thumbnail
Incentivised ReviewNo
Return Claim MadeNo
1 comment
stevee
stevee
Barry
BarryKatikati, New Zealand

Disgusting Service and Back-Up - Bad Products

published
  • Verified

Don’t waste your time or money!

published

I bought a garden shed but was concerned that my concrete yard wasn’t level. But customer support said all I had to do was buy a floor kit, which I did. I knew it would be too hard to assemble myself so hired 2 professionals. Firstly, they said it would take many hours to put together and given my floor wasn’t flat the doors of the shed wouldn’t open and the floor kit would do nothing! Trade tested just want to sell and then it’s off their hands! Can’t even return as out of the box and what would I do with a store credit?? The quote to level my floor and build the shed was $800, twice what I paid for the shed. Not worth it, when the quality of the shed is really poor. Don’t buy anything from this company!!

4 comments
Trade Tested
Trade T.Trade Tested
Kate08
Kate08
Trade Tested
Trade T.Trade Tested

I would suggest putting some packers under the bearers. All that's required is some off-cuts of timber cut to the right size, so it's very low cost.

Martin
Martin
  • 2 reviews
  • 1 like

Very efficient and deliver real customer service

published

I found my concern was taken serious and every effort taken to resolve it and Megan worked with me on the solution flexible in approach to reach final solution

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0.0
(1,234)
Cyril
CyrilAdelaide

Do not buy Evergreen Flower Staging SNGS-B2

published

What a piece of absolute rubbish! Where do I start. Completely useless assembly instructions - leave them out and save yourselves the piece of paper. Much better off without them.
Holes in frame legs are too big for supplied bolt heads and no flat or spring washers supplied. Bolts are tiny and very fiddly to thread nuts onto.
Takes hours to assemble and makes the most complex IKEA product assembly seem like kindergarten playtime.
Also a 3% credit card fee was charged although not disclosed at order entry.
If I could give this product a zero star rating I would. Please don't waste your time and money on it.

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Questions & Answers

Chris Switajewski
Chris Switajewskiasked

Can you supply an AVR for a 12.5 kW generator SKU116010 . Its a brush type / AVR . Please advise as soon as practicable . Thank You!

No answers
Kenneth McIver
Kenneth McIverasked

Hi
we purchased a Chipper Shredder 7.2 diesel electric start from you and I am after a fuel lever please.
How much?

1 answer
Trade Tested
Trade T.Trade Tested

Hi, please contact us via our website and include your order number in the message. Thanks, Trade Tested

redrabbit
redrabbitasked

WELL still NO answer to my question ,another month and where is my batter for my gen set or are you waiting for the warranty to run out ? my order number is / was 311652 by the way I WILL be over their soon so no answer and I well call in to pick up my refund / my money back .

No answers
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