Brought a key/ remote start 3.6kva generator
Brought this generator , went well for about 3 weeks,than issue after issue, they recommend a repair place, took 3.5 months to fix,couldnt find spares.once fix they never paid the local repair place, then after 2 weeks , it stuffed up again, dropped it in the same repairer,who still hasnt been paid under warranty , told trade test the generation unit has self destructed and couldnt be repaired, once again after many phone calls,emails and text message they refused/ avoid returning my money and paying the repairer to this date. The saga has now ...been running for 2 yrs, in total I have hand this generator in my possession for a total of 8 weeks in working condition, the rest of the 2 years in unusable state and in the repair shop as they still refuse to refund my purchase price, supply parts and pay the local repair shop. What a joke. They call themselves Australian, they sell cheap nasty crap. Warning you all, dont buy from them. I am at a loss of where I can go to get this sorted,they will not help
The Most Awful Customer Service EVER
Purchased a suite from these guys and it was danaged. Agreed to keep it but then tried to put it together and it was faulty. Getting my money back was hands done the most horrendous experience in the history. Terrible customer service - once they had my money they just did not care AT ALL. Left me in tears over multiple conversations. Tried to argue I wasn't entitled to a refund - just a truamatising experience. They chose the wrong person to try and intimidate though as it didn't work. I wouldn't buy anything from these guys if they were the last company on Earth. They are bad news I bet they have mistreated loads of other customers and gotten away without provided a refund when they should have. Steer clear.
purchased a Trade Tested Car Cover,the same cover that comes up on almost every website,two reasons why you should not buy any products from this company one! they do not stand by their guarantee ,two! they do not take any responsibility for faulty goods,
Update Feb 9, 2019:
These car covers are not a good product i urge people not to buy this ,stay clear ,the warehouse cover is only half price ,and a far superior product .after 2months the cover completely fell apart in my hands,the cover ,feels like its made from cardboard ,and we all know what happens when you wet cardboard,it rots
No assistance what so ever ,i will be telling people do not buy this product fron TradeTested
Disgusting Service and Back-Up - Bad Products
I am in NZ and purchased a 6kVA diesel generator - 2yr Warranty after being advised by their representative that it was reliable and suitable to charge my batteries on an off-grid Solar System.
After 3 Months the Digital read-out failed and 7 Months the Starter Motor.
Trade Tested advised they have no parts available and it took over 7 weeks to get the parts sent to me.
As I needed a generator at all times to supplement the solar panel charging of my battery bank another customer service representative advised me that the Newman 6.6...kW inverter generator was better and he could arrange a discount as they could not supply parts immediately for the first diesel set I bought. I purchase a second set ( The Newman inverter). 13 months later, the starter motor shorted and damaged the battery.
- Verified customer
Don’t waste your time or money!
I bought a garden shed but was concerned that my concrete yard wasn’t level. But customer support said all I had to do was buy a floor kit, which I did. I knew it would be too hard to assemble myself so hired 2 professionals. Firstly, they said it would take many hours to put together and given my floor wasn’t flat the doors of the shed wouldn’t open and the floor kit would do nothing! Trade tested just want to sell and then it’s off their hands! Can’t even return as out of the box and what would I do with a store credit?? The quote to level my floor and build the shed was $800, twice what I paid for the shed. Not worth it, when the quality of the shed is really poor. Don’t buy anything from this company!!
Do not buy Evergreen Flower Staging SNGS-B2
What a piece of absolute rubbish! Where do I start. Completely useless assembly instructions - leave them out and save yourselves the piece of paper. Much better off without them.
Holes in frame legs are too big for supplied bolt heads and no flat or spring washers supplied. Bolts are tiny and very fiddly to thread nuts onto.
Takes hours to assemble and makes the most complex IKEA product assembly seem like kindergarten playtime.
Also a 3% credit card fee was charged although not disclosed at order entry.
If I could give this product a zero star rating I would. Please don't waste your time and money on it.
Greenhouse waste of time
Purchased an Evergreen Greenhouse. They told me it would take about 4hrs to erect.
What a load of rubbish. Been at it for 8 hrs still going & I am a tradie. The instructions are the worst I have ever seen.
Extremely confusing & inadequate. If you are a novice, this item is not for you.
Bad service and rubbish products
Purchased a 4kva generator as an emergency power backup just started it up every couple of weeks to keep everything lubricated then one day it just went bang and now doesn't generate power. I have not found anyone to repair it as they all say it would not be worth spending money on as it is a cheap Chinese unit. The repairers that Trade Tested recommend wont even look at it.
These generators are absolute garbage! I foolishly had two. The first stopped working after only 2 months. Just shut off and would not start. The second was a nightmare to get started, barely used due to this reason and then stopped generating power. This company simply doesn't care that they are selling faulty products and refuse to rectify the problem.
Crap inverter generator.
We purchased in good Faith a 4kva inverted key, remote, pull start you beaut Trade Tested Generator.
Has had very little use owned it now for five years, first of all the remote died in the first few month's
to their credit it was repaired under warranty. The unit has spent most of it's time unused in Garage.
I pull it out every so often to give it a run to keep the Battery charged, it ran great for around half hour I heard it
making a rattle sound, after an inspection on the Engine we now find it has suffered an Engine failure
- Verified customer
Poor Quality and lame excuses for no refund
Shed doesn't fit together properly, wrong parts sent to start with and some parts missing. One side of the shed is longer than the other - Company claims it's an installation issue which is definitely not the case as the instructions were followed extremely carefully. Sent them photos of the poor quality and they still refused to acknowledge it.
Do not buy from this dodgy company!!
So disappointed !!!!
Faulty product. Given the run around all week. Now I have been told to send to manufacturer. Not impressed. My thoughts, send me another one and Ill return the faulty one...so easy and simple but no I have to go through a huge procedure to get mine couriered to manufacturer and then await their response. Meantime I have to put my end on hold am losing money. Not impressed at all.
Don't buy their greenhouses they don't last 3 years!!
2 years in and the polycarbonate has broken down, yellowed, brittled and now extensively damaged by hail. No customer support they won't answer the 1800 - option 2. Not happy!
And despite being very careful prior to purchase, the green house supplied was not the size as specified on their web site - it was longer and narrower than the exact to spec slab I put down. )-: This is not a product you can put together measure to check and then move later. Don't deal with them there is better out there.
Awsome trader, completely satisfied !!
11.. Top quality.
22.. Lowest price in N.Z.
33.. Bullets speed delivered & Warranty repair
44.. Awsome trader, completely satisfied,
55.. I bought last winter season a heater. (Trade Tested Ltd)
(Infrared Radiant heater in/ outdoor 2400w, total 464$)
66 .. I inadvertently dropped during installation work. heater parts are broken.
77.. The support team immediately sent the parts and electrician to fix it for free.
considerate & efficient
part of my order was not available but when I advised them of my being disabled they went out of their way and forwarded the main part of the order as requested. Today one does not this consideration very much but even the delivery driver was helpful. The product is good and the service is great
Very happy with the product, Stood up to some strong winds, and hail Just waiting for the vegetables to grow.Prompt delivery.The veges have grown and how.
The tomotoes plants are fantastic with plenty of tomotoes on each bush we only planted 2. The Apple cucumber plants (2) have really taken off and looks to be loaded with the cucumbers. I have a rubarb plant in there will see how it goes. Cannot see any ywhere to include photos.
- Verified customer
NZ call centre, sales and support in NZ
Well I didn't know they weren't an Aussie based company. I only found out at 7:30am on 4th January (2 days after paying for door to door fast delivery of a mobile scaffold tower).
The Aussie website states "closed for Public Holidays" but what they should say is they are closed whenever the NZ HQ office is closed because the NZ website stated they were closed on Jan 2nd and 3rd for their own holidays. Someone forgot to give the same warning to Aussie customers.
They have multiple ways to contact them for support but these are auto responde...
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Questions & Answers
we purchased a Chipper Shredder 7.2 diesel electric start from you and I am after a fuel lever please.
Trade T.Trade Tested
Hi, please contact us via our website and include your order number in the message. Thanks, Trade Tested
WELL still NO answer to my question ,another month and where is my batter for my gen set or are you waiting for the warranty to run out ? my order number is / was 311652 by the way I WILL be over their soon so no answer and I well call in to pick up my refund / my money back .
well here it is another month gone by and still NO REPLAY to where is my replacement batter for my gen set or money back or is it to hard ? you are very quick to take money for goods with a warranty but YOU don't back it up , only with a load of rubbish STILL waiting or is the boss gone on a good holiday on the warranty money ?
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