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Trade Tested
4.3 from 360 reviews

Reviews

4.3

360 reviews
5
(282)
4
(12)
3
(3)
2
(5)
1
(58)
  • Product Quality
    1.0 (2)
  • Return Claim MadeYes (1) · No (1)
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sezzz

sezzz

  • 4 reviews

Brought a key/ remote start 3.6kva generator

published
Product Quality

The Most Awful Customer Service EVER

published

Purchased a suite from these guys and it was danaged. Agreed to keep it but then tried to put it together and it was faulty. Getting my money back was hands done the most horrendous experience in the history. Terrible customer service - once they had my money they just did not care AT ALL. Left me in tears over multiple conversations. Tried to argue I wasn't entitled to a refund - just a truamatising experience. They chose the wrong person to try and intimidate though as it didn't work. I wouldn't buy anything from these guys if they were the last company on Earth. They are bad news I bet they have mistreated loads of other customers and gotten away without provided a refund when they should have. Steer clear.

Product Quality
Return Claim MadeYes

Absolutely the worst service ever received

published

Superfly trampoline terrible bounce home rusty after a year. Over priced. No customer care what so ever when you call them up there so rude.

1 comment
Trade Tested
Trade T.Trade Tested

Hi Alam, we've tried our best to find an order related to your name but no luck. Please email your order number and issue to support@tradetested.co.nz and we'll get it sorted.

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stevee

steveeMarton

Not Good

published

purchased a Trade Tested Car Cover,the same cover that comes up on almost every website,two reasons why you should not buy any products from this company one! they do not stand by their guarantee ,two! they do not take any responsibility for faulty goods,

Update Feb 9, 2019:
These car covers are not a good product i urge people not to buy this ,stay clear ,the warehouse cover is only half price ,and a far superior product .after 2months the cover completely fell apart in my hands,the cover ,feels like its made from cardboard ,and we all know what happens when you wet cardboard,it rots
No assistance what so ever ,i will be telling people do not buy this product fron TradeTested

Return Claim MadeNo
1 comment
stevee
stevee
Barry

BarryKatikati, New Zealand

Disgusting Service and Back-Up - Bad Products

published
  • Verified customer

Don’t waste your time or money!

published

I bought a garden shed but was concerned that my concrete yard wasn’t level. But customer support said all I had to do was buy a floor kit, which I did. I knew it would be too hard to assemble myself so hired 2 professionals. Firstly, they said it would take many hours to put together and given my floor wasn’t flat the doors of the shed wouldn’t open and the floor kit would do nothing! Trade tested just want to sell and then it’s off their hands! Can’t even return as out of the box and what would I do with a store credit?? The quote to level my floor and build the shed was $800, twice what I paid for the shed. Not worth it, when the quality of the shed is really poor. Don’t buy anything from this company!!

4 comments
Trade Tested
Trade T.Trade Tested
Kate08
Kate08
Trade Tested
Trade T.Trade Tested

I would suggest putting some packers under the bearers. All that's required is some off-cuts of timber cut to the right size, so it's very low cost.

Very efficient and deliver real customer service

published

I found my concern was taken serious and every effort taken to resolve it and Megan worked with me on the solution flexible in approach to reach final solution

Cyril

CyrilAdelaide

Do not buy Evergreen Flower Staging SNGS-B2

published

What a piece of absolute rubbish! Where do I start. Completely useless assembly instructions - leave them out and save yourselves the piece of paper. Much better off without them.
Holes in frame legs are too big for supplied bolt heads and no flat or spring washers supplied. Bolts are tiny and very fiddly to thread nuts onto.
Takes hours to assemble and makes the most complex IKEA product assembly seem like kindergarten playtime.
Also a 3% credit card fee was charged although not disclosed at order entry.
If I could give this product a zero star rating I would. Please don't waste your time and money on it.

Leo

Leo

  • 2 reviews

Greenhouse waste of time

published

Purchased an Evergreen Greenhouse. They told me it would take about 4hrs to erect.
What a load of rubbish. Been at it for 8 hrs still going & I am a tradie. The instructions are the worst I have ever seen.
Extremely confusing & inadequate. If you are a novice, this item is not for you.

2 comments
Trade Tested
Trade T.Trade Tested
Leo
Leo

Thanks for swift reply. No tips needed just a better manual showing clearer instructions & pictures. To many steps missing causing confusion. I will say the product itself is of a good quality.

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Bad service and rubbish products

published

Purchased a 4kva generator as an emergency power backup just started it up every couple of weeks to keep everything lubricated then one day it just went bang and now doesn't generate power. I have not found anyone to repair it as they all say it would not be worth spending money on as it is a cheap Chinese unit. The repairers that Trade Tested recommend wont even look at it.

1 comment
Trade Tested
Trade T.Trade Tested

Hi David. Sorry to hear about the experience you had with the service agent. Please email support@tradetested.com.au with your order number so we can check if you're still under warranty. Regards, Trade Tested

This is a great garden shed

published

This is an excellent garden shed if don't have a lot of space. I have no hesitation to recommend it to any gardener who is in the market for a small shed

Furious

FuriousCentral Highlands and Goldfields, VIC

  • 5 reviews
  • 1 like

Rubbish generators

published

These generators are absolute garbage! I foolishly had two. The first stopped working after only 2 months. Just shut off and would not start. The second was a nightmare to get started, barely used due to this reason and then stopped generating power. This company simply doesn't care that they are selling faulty products and refuse to rectify the problem.

Yowie

YowieHunter Region, NSW

  • 3 reviews

Crap inverter generator.

published
Ric

RicAdelaide

  • Verified customer

Poor Quality and lame excuses for no refund

published

Shed doesn't fit together properly, wrong parts sent to start with and some parts missing. One side of the shed is longer than the other - Company claims it's an installation issue which is definitely not the case as the instructions were followed extremely carefully. Sent them photos of the poor quality and they still refused to acknowledge it.
Do not buy from this dodgy company!!

Paula

PaulaDunedin

So disappointed !!!!

published

Faulty product. Given the run around all week. Now I have been told to send to manufacturer. Not impressed. My thoughts, send me another one and Ill return the faulty one...so easy and simple but no I have to go through a huge procedure to get mine couriered to manufacturer and then await their response. Meantime I have to put my end on hold am losing money. Not impressed at all.

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Keith

KeithWollongong

Don't buy their greenhouses they don't last 3 years!!

published

2 years in and the polycarbonate has broken down, yellowed, brittled and now extensively damaged by hail. No customer support they won't answer the 1800 - option 2. Not happy!
And despite being very careful prior to purchase, the green house supplied was not the size as specified on their web site - it was longer and narrower than the exact to spec slab I put down. )-: This is not a product you can put together measure to check and then move later. Don't deal with them there is better out there.

Awsome trader, completely satisfied !!

published
Don

DonGreater Melbourne (Outer), VIC

  • 2 reviews

considerate & efficient

published

part of my order was not available but when I advised them of my being disabled they went out of their way and forwarded the main part of the order as requested. Today one does not this consideration very much but even the delivery driver was helpful. The product is good and the service is great

Idrys

Idrys

  • 2 reviews

Fantastic

published

Very happy with the product, Stood up to some strong winds, and hail Just waiting for the vegetables to grow.Prompt delivery.The veges have grown and how.
The tomotoes plants are fantastic with plenty of tomotoes on each bush we only planted 2. The Apple cucumber plants (2) have really taken off and looks to be loaded with the cucumbers. I have a rubarb plant in there will see how it goes. Cannot see any ywhere to include photos.

QLDZDR

QLDZDRBrisbane

  • 56 reviews
  • 2 likes
  • Verified customer

NZ call centre, sales and support in NZ

published
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Questions & Answers

Kenneth McIver

Kenneth McIverasked

Hi
we purchased a Chipper Shredder 7.2 diesel electric start from you and I am after a fuel lever please.
How much?

1 answer
Trade Tested
Trade T.Trade Tested

Hi, please contact us via our website and include your order number in the message. Thanks, Trade Tested

redrabbit

redrabbitasked

WELL still NO answer to my question ,another month and where is my batter for my gen set or are you waiting for the warranty to run out ? my order number is / was 311652 by the way I WILL be over their soon so no answer and I well call in to pick up my refund / my money back .

No answers
redrabbit

redrabbitasked

well here it is another month gone by and still NO REPLAY to where is my replacement batter for my gen set or money back or is it to hard ? you are very quick to take money for goods with a warranty but YOU don't back it up , only with a load of rubbish STILL waiting or is the boss gone on a good holiday on the warranty money ?

No answers

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