??!
1 photo
Tradelink

Tradelink (page 2 of 2)

2.3 from 32 reviews

See the Best Bathroom Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(9)
(0)
(1)
(3)
(19)
  • Product Quality
    2.0 (6)
  • Return Claim MadeYes (1) · No (9)
  • Customer Service
    2.0 (4)


HELLIES

HELLIESBROOKFIELD

  • 6 reviews
  • 5 likes

Poor Customer Service

published

Acceptable product, poor service

published

Bought shower mixer & mixer tap. Had a warranty claim on the shower tap. Had to chase them up 3 or 4 times. 2 weeks later they admitted something went wrong and finally actually contacted the plumber to come and fix the problem.

Great service before we bought the taps, but it seemes clear they didn't care too much once we had bought the products.

Won't be going back again.

Lily

LilyPerth

  • 3 reviews

The worst product I have ever purchased

published
Elisa B

Elisa BFigtree NSW

Anna at Wollongong Tradelink

published

Thanks to Anna at Tradelink Wollongong Store

published

I purchased a product from the Wollongong Store. The product was damaged when we opened the box. I would like to thank ANNA for her great customer service & professionalism. Anna was able to help us resolve the problem with the company that supplied us the goods. Thanks Anna we really appreciate your professional approach & understanding. Anna should be promoted in that store because it seems she is the only one that really cares about her customers.


DJ

DJBrisbane

  • 2 reviews
  • 5 likes

Terrible Service

published

I purchased a product and when I received the goods they were not what I asked for or what was described by the store. I was informed I could then return the goods for a refund, however a 20% restocking fee would be deducted from my refund! When I returned to the store they refused to refund because the box was broken and had some dirt on it! And the product seal was broken (they exact condition in which I received the item). I opened the box to inspect the goods - and when it was not what I wanted put it straight back into the box! Along with the attitude of the reception staff, I will NEVER purchase from tradelink again and I urge others to do so with caution! Disgusting.


Pepper

Pepper

  • 2 reviews
  • 1 like

Great Customer Service

published

Tradelink Bayswater [3153] Had to buy a hard to find plumbing item, we were not sure what was required for installation so the guy ran through what we needed and even went out the back to grab some extra items so he could accurately show to us what exactly what we needed to do. Thanks mate, much appreciated.


Dan Johnson

Dan JohnsonSunshine Coast, QLD

  • 83 reviews
  • 2 likes

False advertising

published
1 comment
Dan Johnson
Dan Johnson

Just noticed that their website does not allow product sorting by price, only by name. It's the first time I've ever seen that on a product website, and it's more evidence of the awful attitude they have towards customers.

scott

scottmelbourne

  • 2 reviews
  • 1 like

Wonderful Customer Service

published

I am doing a home reno. and the Tradelink, plumbing supplies, Batman VIC 3058, customer service is amazing. I am just another bloke, trying to figure out stuff and these guys take their time, explain stuff, show me how it works. Its not as if I am a big sale to them (I think I am averaging about $10 per visit) but they spend the time. This isnt a "trying to find someone who knows something in bunnings" effort, these blokes know what they are talking about and are happy to recommend things that dont get them the next big sale. I highly recommend them for any plumbing product/advice.

RB30

RB30Dapto

  • 8 reviews
  • 2 likes

Brilliant customer service

published

Gents at the Shellhabour and Wollongong store a fantastic. No matter what i need for building / finish off's for the properties i build the guys do what it takes to get me my goods and make my clients happy. Keep up the great work guys :-)


WOODY

WOODYPerth, WA

  • 6 reviews
  • 3 likes

Ordering.

published

Can not believe how responsive Trade link In Hamilton Hill have been .
Have been trying through other major plumbing services to supply a spanner for a Air rater.
They have rung twice to confirm that the will get one.Not like other suppliers who could not give a hoot because of such a inexpensive order.
I have in the past bought other products from this store with the same excellent service


Greg

GregBrisbane

Beware of their poor after sales service

published

Page 2 of 2

See all Tradelink reviews

Questions & Answers

Sorry, there are no questions yet.


Get an answer from our members

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.