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TradeTools
Luigi CPerth
- 6 reviews
Excellent service
I was having trouble locating someone who had what I wanted in stock and saw that Tradetools had it in stock.
I phoned to be sure and the nice lady checked her stock and said yep we have 2 (Only want 1).
I also confirmed free shipping and she said said yep. Item was the same price everywhere.
I then placed my order which was late in the day.
Got my confirmation that night by email.
Next day got confirmation item was pick and sent.
Check the shipping which confirmed it had been picked up.
Next day in the morning on my desk.
They are in QLD I am in WA.
Really good as my tradie needs it tomorrow to do work on my job.
Great service.
DissatisfiedSouth East Queensland, QLD
- 2 reviews
- 3 likes
Online purchases are a pain
When purchasing online trade tools force you to check your own bank account to verify that the online transaction is you.
They justify this by saying they are trying to protect you but in reality they are pushing the responsibility for online security onto the customer.
This means you cannot do a same day transaction and are forced to wait until at least the following day in most cases.
Really bad service.
When i called head office to report this i did not hear back from them at all.
Try total tools or sydney tools
3 comments
TradeTools M.TradeTools
Hello, We are sorry about the experience you have had. Unfortunately tools are regularly bought with stolen credit cards to on sell and all tool companies use some form of fraud protection. We have li...
Read morestened to customers frustrations and are upgrading our methods shortly both online and over the phone. We did receive your complaint and did try to get in touch to resolve it but must have missed you. Once again, sorry for the poor experience. We are constantly improving our services based on this feedback.I can only imagine the frustration tradies would be experiencing with your clunky process. If you dont sort it out soon your profits will be impacted if they are not already. Total tools and sydney to...
Read moreols are a breeze to deal with online. You need to lift your gameOther Hardware Shops
Wayne RSouth East Queensland, QLD
- 2 reviews
Been buying from Trade Tools for years, an A grade business with AAA service and great value products!
It says something about Trade Tools as a highly regarded business when not only are their customers happy to plaster their work vehicles with TT promotional stickers, but they are also prepared to pay for the privilege!
Good on you, Greg and all the rest of the Trade Tools Team!
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ChuckerRichmond-Tweed, NSW
- 9 reviews
- Verified customer
Great service.
Took my Trade Tool Blower to have the fuel line that had perished repaired. I got a call about 2 weeks later to pick it up. To my surprise it was fixed at “No Cost”. Thank you so much Tweed Heads Trade Tools. Great Service. Highly recommend your Business.
Alex T.Sydney Surrounds, NSW
- 3 reviews
Great prices, great service and after sale follow up
Purchased Metabo combo kit. Delivery to Sydney was prompt even under current delays with tracking all the way. After sales service and follow up is excellent on all queries I had.
great company, decent prices, good communication via email and text
great company, purchased my item from them in victoria, came from qld in reasonable time considering covid19. they have great communication via email and text for tracking of items. and provide great choices online.
Brent J.South West, WA
- 3 reviews
Terrible service all round
I ordered an item after a week I had to contact them to find out they didn't have one in stock as it said on there site. refund still waiting
Bruce HSydney Surrounds, NSW
- 37 reviews
- 34 likes
Great prices, great service
I recently placed my first order with Trade Tools of Qld. I was impressed with their great prices, free and prompt delivery to NSW, and prompt reply to my questions. Great to deal with such a customer focused company, thanks guys,
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DavidSydney, NSW
I was a difficult customer
I ordered a De Walt combo online and assuming because it was in QLD that it would come ASAP but unknown to me they were out of stock and had to get from another store. I admit I was difficult and demanding but to their credit they were always polite, courteous and helpful and once they had the goods I had them the next day so I am happy and appreciate their patience with me. I will recommend them and will shop with them again if the price is right.
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DarrylSouth East Queensland, QLD
- 10 reviews
- 10 likes
Renegade 14" Dry Cut Saw 355MM.
First time I've ever used or owned one of these saws and ok for the price but honestly expected better from the RENEGADE brand, the 2 things that really irritate is the cheap and nasty chain to secured the saw in the closed position to be able to carry it instead of using a sliding pin, the other big issue is the run out on the saw blade itself, has a fair bit of wobble for a brand new saw , one thing that is good is the soft start and relative low saw noise level. It's ok for an entry level, DIY saw but will be upgrading
AlisonCentral Highlands and Goldfields, VIC
- 2 reviews
Great item great price
I purchased a stapler from TradeTools and there was a muck up with the order which was my fault. The company emailed me to tell me something had gone wrong then sent off the item straight away and could'nt do enough for me, very impressed
DaleSouth East Queensland, QLD
Rip off on tools repairs
Took my paslode trimmer and my paslode frame master in for repairs and they quoted me for parts that did not need replacing on both guns and quoted me double the price of an independent authorised paslode repairer I will never go there again and I recommend nobody else get they tools repaired from there
1 comment
TradeTools M.TradeTools
Hi Dale. We want to resolve this and find out what has happened as it does not sound like our standard operating practice. We repair countless Paslode tools and have many repeat customers for this ser...
Read morevice. Can you please contact us at info@tradetools.com.au with some more details and we can investigate on your behalf.CameronHunter Region, NSW
Poor customer Service
I have tried More than once to get an invoice emailed . They claim that my address was misspelt ,after providing the correct address they still have not sent my invoice
1 comment
TradeTools M.TradeTools
Hi Cameron, Really sorry about the miscommunication. I believe our dispatch team has contacted you to resolve this and explain what happened. It really was due to a misunderstanding in our team about ...
Read morewhat document you needed. Our customer service team is definitely dedicated to helping out wherever we can, and we hope you can give us another chance to show you this.Questions & Answers
Kimasked
How much warranty on Renegade 30m retractable hose reel. Thanks. Regards Kim
No answers
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Dissatisfied
Not only the above but you cant call them to pay over the phone to avoid the terrible online process. So in 2021 you have a company that is THAT useless.
Wow