Travel Associates

I’m a registered nurse - just finished my night shift & visited your NORWOOD store just now around 11am today ie 22/6/22. Tried to get a price-estimate for a short-break with my daughter to Europe & USA in August’22 (we both are nursing & we already have our annual leave approved from 1st of August to end of August). The lady sitting right at the centre of the room called [Name Removed] attended to me as follows -:(1) I was just about starting to explain my itenerary to her when she stopped me from explaining by stating “August??? is too late ...

The travel agent in Newcastle, NSW, sold me tickets to go overseas for a fortune, she did not even check if citizens from another country needed a visa, and she did not know how long we were supposed to be at the airport before departure and gave us the wrong time, we were there three hours before and we were supposed to be there six hours before according to LAN. As a result, we lost our flights and we were stuck overseas with no money, no food, or even health insurance as she did not recommend getting one for one week we were supposed to be outside the country.

Danielle is dynamic, professional and her knowledge was beyond all expectations, I spent a week sorting looking going over websites to get a trip to disneyland, LA, vegas, Tennessee and Jack Daniels but i couldnt get it to line up new baggage rules and rules i didnt know like covid insurance well it only took Travel Associates at Chirn Park 1 hour fair dinkum this team of 4 ladies had been to galaxys edge at disney understood my budget was small and limited but they MADE IT HAPPEN. I can not speak highly enough about how easy they made it. And ...

Mum and I were booked on Princess Cruise before the pandemic and paid up $2,000 up front then Pandemic hit and was told to hold off final payment.. Two days before final payment the cruise was canceled and Travel Associates Hervey Bay Canceled our cruise and took $600 for there services.. Great to get signed up and take money off us. Nothing they sold us was any good, as used there insurance company & advice and they would not pay any of our loss's. lost on air fares as they give credit but cant use it and the hotel refused refund even on the $...

Sonia Miller of Brighton Travel Associates was so thorough and knowledgeable. For the second time booked the perfect trip for our family and thought of everything! Amazing Service from Sonia and the whole team at Brighton.

How interesting that a recent email from Travel Associates offering stays at Sydney and Perth Hotels, Phantom of the Opera packages in Melbourne includes US$100 hotel credit. How does that work, what exchange rate will be on offer and will charges at the hotels therefore be in US$s.

Locally owned franchise part of a Newcastle group.
Europe trip cancelled due to covid, the cruise and tour never took place, no fault of mine.
Told I could only have a credit note, found out through consumer group and direct from the wholesalers that refunds were being processed.
So then I insist on refund, and agree to the Cancel fees $300 pp in the T & C, but they took $2000 after refunded by wholesalers , I was told the money was spent and not recoverable.
Meanwhile they send emails trying to sell me more expensive packages!
Never again will I use a Travel Agent especially Travel Associates they are crooks and in my opinion illegally kept my money for a product not used through no fault of mine.
They are liars and crooks.

we booked an Evergreen (Scenic) Tours river cruise to Vietnam/Cambodia for September 2020. Evergreen cancelled our trip due to the China virus and although presenting medical documentation to state we can not take the vaccine, Evergreen/Scenic are refusing to refund the monies we paid for this trip. Travel Associates travel agent has since quit and we are now dealing with Darin Warburton who has advised me via email there is little he can do and has basically washed his hands of the issue and directed us to contact Evergreen Tours (Scenic Tours...

We have booked quite a few cruises and holidays through Travel Associates at Glenelg ( Adam Crossman) and at all times have found him to be very professional and helpful. He's bent over backwards ( with covid) to make sure we received all of our credits back and we wouldn't hesitate to recommend him to anyone wanting to book a holiday, in or out of Australia. Getting us back home from Singapore in February after our cruise was cancelled was a prime example. After the initial phone call, he kept in contact with us and arranged everything, and for that we were very grateful. We have another 2 booked and hopefully will be able to go on them.

Fantastic until they have received payment. After that no one wants to talk to you. Even when you follow them up and they say they will look into your queries and call you back, the call never comes.

never followed thru when booking one of their customers in to a motel, consequently a booking was not made alas no room was available for their customer on the day, I can understand the customer being upset but to have a travel associates consultant ring my motel and speak to one of my employees with a unacceptable attitude and tone then to say that they would not book with my motel again !! that's fine by me as I would not like to do business with travel associates if that is how you conduct oneself

We've done a lot through Travel Associates' Hampton, Vic office and have always been very happy with their service and flexibility; even now, during COVID, when we have received a full refund of our Emirates business class flights to Europe, and _no_ $300 penalty per person. Yes, it took a while,. but it did happen. We would not hesitate to use them again (Simone and Kate in particular), and in fact still have a cruise for 2021 booked by them for us.

Finally had notice of refund pending for cruise cancelled by operator due to pandemic
Travel agent taking over $700 "commission" . PLUS $50 Cancel fee.
Very unhappy customer, only reason keeping my peace is that they also hold a credit for a tour also cancelled.
Beware!
Will be booking direct in future.

So now your parent company has been forced to drop the 300 dollar each penalty for flightss they were forced to cancel i assume you will have to do the same or incur the wrath of the accc and your customers

We have not cancelled our cruise the govenment has but travel associates is keeping $300.00 pp an have told us we have cancelled so we are not titled to a full refund but the cruise has said we are in tiled to to it's bad on the company in this point of time.