We have booked quite a few cruises and holidays through Travel Associates at Glenelg ( Adam Crossman) and at all times have found him to be very professional and helpful. He's bent over backwards ( with covid) to make sure we received all of our credits back and we wouldn't hesitate to recommend him to anyone wanting to book a holiday, in or out of Australia. Getting us back home from Singapore in February after our cruise was cancelled was a prime example. After the initial phone call, he kept in contact with us and arranged everything, and for that we were very grateful. We have another 2 booked and hopefully will be able to go on them.

Fantastic until they have received payment. After that no one wants to talk to you. Even when you follow them up and they say they will look into your queries and call you back, the call never comes.

never followed thru when booking one of their customers in to a motel, consequently a booking was not made alas no room was available for their customer on the day, I can understand the customer being upset but to have a travel associates consultant ring my motel and speak to one of my employees with a unacceptable attitude and tone then to say that they would not book with my motel again !! that's fine by me as I would not like to do business with travel associates if that is how you conduct oneself

We've done a lot through Travel Associates' Hampton, Vic office and have always been very happy with their service and flexibility; even now, during COVID, when we have received a full refund of our Emirates business class flights to Europe, and _no_ $300 penalty per person. Yes, it took a while,. but it did happen. We would not hesitate to use them again (Simone and Kate in particular), and in fact still have a cruise for 2021 booked by them for us.

Finally had notice of refund pending for cruise cancelled by operator due to pandemic
Travel agent taking over $700 "commission" . PLUS $50 Cancel fee.
Very unhappy customer, only reason keeping my peace is that they also hold a credit for a tour also cancelled.
Beware!
Will be booking direct in future.

So now your parent company has been forced to drop the 300 dollar each penalty for flightss they were forced to cancel i assume you will have to do the same or incur the wrath of the accc and your customers

We have not cancelled our cruise the govenment has but travel associates is keeping $300.00 pp an have told us we have cancelled so we are not titled to a full refund but the cruise has said we are in tiled to to it's bad on the company in this point of time.

We booked an Alaskan cruise through the Toorak Store. Our cruise has been cancelled by the cruise operator Holland America and are providing a full refund. Yet Travel Associates think that it is reasonable to charge us a $300pp cancellation fee! We did not cancel, the cruise operator did!
Not to mention the fact that they expect us to wait up to 12 weeks for our $!
In our T&c's it does state that if we cancel we will incur a fee, but we did not cancel.
Absolutely disgusting business conduct!

At a friends recommendation, we booked our trip of a lifetime through Natasha in the Howick (Auckland) office. She was fantastic throughout. Helping us plan our trip and adding adventures and activities along the way at our request. Due to the Covid-19 pandemic, our plans changed, then changed again. Natasha was amazing at handling the changes and very professional throughout. Unfortunately due to the world shutting its doors, we had to eventually cancel our trip. Natasha was amazing and was not only able to refund the majority of our expenses but kept us informed all the way through the process. We will be booking our further travel with her when the time comes that we can travel freely again.

8 Day Sydney Adventure. Aimee @ the Victor Harbor office was a breath of fresh air, she was sympathetic to our needs & was very professional. Everything was taken care of. She even took the trouble to confirm all our tours & transfers & check our tour arrangements in Sydney & inform us by text...all went smoothly, no problems at all. We will certainly see Aimee for all our future travel needs.
Eric & Sarah Everitt

We have been dealing with Rachel from Victoria Point office for several years. Have done several overseas and Australian holidays. They have always gone perfectly to plan. Rachel is very experienced offering great suggestions to make our holidays enjoyable and worry free. When having to change our travel plans an alternative was always found with no fuss. Great asset to your company.

We have dealt with Travel Associates in Traralgon, Victoria from their beginning. Over the years we have been helped by various staff members who have all been very helpful, professional but also so friendly and easy to talk to. We holiday 2 or 3 times a year domestically and internationally. They are all very knowledgeable but also happy to research anything we required. Special acknowledgement to Peter and Ainsley. Highly recommended.

We have been dealing with Travel Associates on Brebner Drive West Lakes since they opened, the staff couldn't do enough for you, always finding and matching the best prices on deals. It was my husbands 60th Birthday last year and they even gave him a special little surprise waiting for him when we boarded our cruise. Even at the end of the year they always have a special thank you to their clients, not many travel agencies will do that. Thank you Travel Associates to Cetina and the staff for a brilliant service.

I booked our once in a lifetime holiday with Sonya Miller at Norwood SA for my wife and I to the USA It included 5 air flights 3 hotels and a 7 day bus tour through 3 states and 7 days in Hawaii. It went off without a hitch. Because of Sonia we knew where we had to be and at what time to be there the transfers we booked we excellent. Thanks for the memories Sonia.

We bought 4 tickets 2 adults 2 kids to go to Thailand. We gave the passport to the staff for booking. When I check our informations in the Thai airway booking website. Our information is wrong my daughter birthday wrong and the ticket is 4 adult. When I called them to change information she talk not very nice and I my daughter birthday still did not change .

After bad experience with other travel agent, my friend introduced me to use Travel Associates for our next cruise holidays. I found that Jeanette LaRosa of the Chadstone shop has excellent travel knowledge and provide 5 star service. She shows great passion for her job and takes extreme care to her customers. Highly recommended to be your travel agent.

Had a booking with FC had huge problems. Got booking sent to local Travel Associates problems fixed. Will always book my holidays with these guys from now on. Never again will I got to FC.

I booked with Travel Associates for our Honeymoon. We booked our previous trip online and can't believe how much easier and hasslefree booking it was this time.Jane and Russell researched all the options, came up with the perfect package for us, and even cheaper than what we expected to pay. Because they work from home, I got emails and phone calls out of hours, (though not sure if they always do that?). Anyway, the Honeymoon was perfect and I will book with them every time again. Would defintely recommend to friends and family.
Service, Prices, reliability, knowledge and accessability (skype was very handy)
I live in Brisbane, they are at Ocean Shores so we couldn't meet face to face, but email and phone worhed well.