Vietnam Great - not so, Laos
The hotels were great and the tour guide (Loi) was a well educated man with an encyclopaedic knowledge. He was humorous and cared for everyone in the group. We cannot recommend him highly enough. Obviously there was always going to be a degree of bias in regards to the benefits of communism and Ho Chi Min, but we were very well informed and there was enough for time for us to do all the important things like shopping or personal sight seeing! The boat on Halong bay was basic and looked in a very poor state of repair - we had been advised to br...ing soft bags for this trip and others just bought normal suitcases - they were the smart ones! The subsequent tour to Laos was entirely different though not in a good way; the hotels (guesthouse) were very basic - no pool, the tour guide (Tong) was very loose, poor knowledge / communication skills and there was way too much time on our hands in a country with little to do wander around and look at more temples! Overall, we didn't enjoy the experience and wouldn't travel with this company again, despite the best efforts of Loi, who often went the extra yard to meet our various requirements. Not value for money...
- Verified customer
Booked with Insider Journeys last year and had a very good overall experience. Thus, I decided to book with them again and although overall, the tour was still quite good, there were enough problems and issues that I most likely will not book with them again.
Basically, this year I decided to link two separate tours together, The first was "A taste of Thailand" followed by (beginning the next day) the "Sapa Explorer". This was easy enough to do as after the Thailand tour was over I had a very short flight back to Bangkok and then from there..., another short flight from Bangkok to Hanoi. However, as I said there were quite a few issues / problems this year as follows: First, I contacted Insider Journeys about a month before I was scheduled to leave to inquire about when the final documents would be sent to me. They answered my question but then informed me that on the Sapa portion of the trip I was the only person signed up and therefore if I wanted the "same" touring, I could have it, but would need to pay an extra $400. Or, the other option was to have them adjust the itinerary slightly for the same price I originally paid. Though the fine print does say they need at least two to guarantee a departure, it does not say that if they do offer the trip to a party of one, that you need to pay more. It's not my fault only one person booked, why should I pay an extra 400.00? Therefore, I decided on the adjusted itinerary. Problem number two: The adjusted itinerary was changed so that instead of visiting the Ethnology museum in Hanoi as per the brochure, I instead was taken on a one day city tour. I was not asked if this is was what I wanted and the problem was, I had seen almost all the sights on this tour last year when I visited Vietnam the first time. So there was quite a bit of duplication. It was interesting enough and I didn't mind it but I would have preferred something different. Basically, I should have been asked. The Ethnology museum is closed on Mondays (the day of my tour) but something else could have been substituted. Problem number 3:
Questions & Answers
Hi Off to china for 3 weeks with you guys. in your paperwork you have not given any information on accessing the internet while there. What would you recommend for accessing emails and social media while there?
Hello I am planning on using Insider Journeys for China 14 days. Are they a good company??
John and I found them excellent! They look after everything - 15 days through Vietnam and Cambodia and they have been wonderful . We have learnt so much about these beautiful places - with personal drivers and personal tour guides. We will use them again
I've done ten tours with Insider Journeys (nee Travel Indochina) and all were first class. All transfers to and from the airport went to plan, the guides were reliable, and all the destinations were visited as per the itinerary; I have every intention of travelling with them again. The Chinese trip I did was fantastic - I'm sure you will enjoy going there too!!!
Hi, we are traveling to Japan and using insider journeys when we arrive as our travel company. Does anyone have any feedback on this experiences with this company in Japan?
Don't use Insider Journey. You will have too much free time. I just did 16 days of Vietnam with Insider Journey. For the amount I paid $3220, I did not get my money's worth. You will be better of organizing a trip to Japan on your own. Don't waste your money or time with Insider Journey. Hotels are sub-standard, guides barely speak any English and most of your time will be free time with barely 2 hours of guided sight seeing per day. Rest of the time are free time.
I wouldn't recommend them either. We did a trip through Vietnam and got taken from one commission stop to another by guides who could barely speak English.
We are currently in Japan and have used insider Journeys for 3 of our day tours. We have had great guides and no issue with them. We have arranged a 10 day trip and self touring ourselves so only using them for certain tours. We have arrange personal guides for other tours by doing this we have been able to do our own thing at our own pace. You will love Japan, the people are so helpful.
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