Good service! Friendly
Very nice staff. Helpful and kind. Very easy process. The rate was different on the Travel Money Oz website to what it was in real life. Overall I would recommend.
Lovely lady at belmont branch last Thursday stayed back to serve me
Off to usa and Canada in a week. Lady stayed back past her knock off time to complete my transaction in 2 currencies onto card and in cash. 2nd timee to this branch. Highly recommend
Very friendly staff
Changed pounds to AUD.Staff was very nice and had clear understanding on market rates.Received a decent rate as well.....as good service.Location was convenient to access at the ground floor of Glen centro.
easiest travel money exchange
Each visit to the Money Oz at Gateways in Success has been a very pleasant experience. Friendly staff and speedy exchange of foreign cash for travelling and after returning home. Can be busy but you dont wait long.
Great place to buy foreign cash. Used for my last three overseas holidays. Better rates then the big banks and keep most major currency in stock.
I have bought USD / NZD /EUR /JPY / CLP and GBP now.
Got American dollars for friends children for a present as they were going to USA and staff couldn’t be more helpful getting me 50 worth of $1 bills for them
We will be travelling to Switzerland and needed Swiss Francs. Store was very helpful and gave prompt service. Advised rate clearly to me and had sufficient funds to meet my requirements
Great for receiving bigger Moneygram transfers
I have used one in Myer center in Brisbane cbd to receive Moneygram transfer through them.
Great service, plus they can cover larger transfers which was great as I had troubles to find Moneygram point that had enough of cash.
On the downside, probably that has nothing to do exactly with Money OZ is exchange rate when you receive money is as bad as it is when you use western union.
Issue resolved - please remove review. Technology issue. I finally spoke to someone in Australia (and not the offshore call centre) who managed to resolve my problem (or at least help )
Counterfeit RMB for China
Be careful, when purchasing RMB Cash, myself and a friend were given counterfeit money for China from two different stores in Melbourne and we didn't find out it was counterfeit until in China. We exchanged it when we came home and they didn't check it so they had no idea.
Would never recommend this card to anyone
I would never use this card again, we are still waiting for the funds on hold to be returned its now 28 days were told it takes 21 days called 5 days ago and told it takes 30 days, lets see what happens after 30 days, as soon as funds return the card is being closed and cut up. Used for Canada had to call travel agent to get answered as to why funds not returned and why the transfer was taking so long no one from their help answered when l called them. it took 5 days for funds to arrive in the account, again when its all you have to use overseas its so frustrating. Would not recommend them to anyone. Told its master card holding the funds not them but other traveler with us used MasterCard and their funds returned in 5 days.
Great customer service
First time 2x international cash buyer.
Attendant at Chermside, Qld was very helpful and talked me through everything calming my excited nerves.
Showed no signs of frustration even when I had to return a second day because of a limit on my card.
$5 more per $100 than travelex 30seconds around the corner.
I'll definitely be back!
Employee exceptionally professional even when dealing with a verbally agressive unrelated shopping centre patron.
Travel Oz you have an asset in this young man.
I went to purchase some vatu for a trip to Vanuatu. I was told that the rate was a good one. I should have waited till I got to the airport next day. The good rate I got was a 10 vatu difference between there and in store. Absolute stitch up. Would not recommend them to anyone and I hate to the rates on other products. Minus 10 if I could and if there’s a reply don’t give any talk about “exchange rates can change” etc.
If I could give 0 I would!
Travelled to Italy. Attempted withdrawals at several ATMs over 2 days. Nothing. Tried calling 24/7 numbers, not available! Emailed, still waiting for a response! Have called to complain today asking to speak to supervisor, still waiting for a call back. Garbage card, even worse service!!!!!
Excellent- Wouldn’t travel without it!
Used this card in: Hong Kong, France, England, Netherlands, Czech Republic, Spain and Italy, and used the Travel Money Oz Key to The World before that in America, Japan and Malaysia and going to be using it for a Europe trip this year
Never had the card decline or had the card refused, it has a pin and PayPass function. Friends I have travelled with in the past have taken their Travelex card or normal bank/credit card and had issues with loading or with it being declined in certain places.
App works well, you can easily transfer between currencies and load onto the card via bank transfer or debit/credit.
When I return home I just transfer any foreign money back to AUD and spend it in Australia or withdraw it from an ATM.
Have always had a very positive experience at any Travel Money Oz branch I’ve been to, staff are always friendly and knowledgeable and happy to talk you through how to load the card when away etc.
You’re also insured $10,000 AUD on this card and are able to go and pick up the money on your card from a Western Union if you lose it whilst away which I’ve used before and then just ordered a new card when I got home.
Card doesn’t work in places, poor customer service, app and website constantly down.
App balance not up to date when it works and often isn’t available.
Had to call customer service twice once because their site wouldn’t let me reload and another because it was locked for suspicious activity and they were no help at all.
Card often not accepted online when booking trips (name on card is prepaid currency card, so often gets rejected). At random other times card doesn’t work in the USA.
Would not recommend.
Easily the worst travel card I've used
- Used to be 'key to the world', old card is still accepted and current details work on the website which is good
- I have approx. $20 AUD left. I can't refund to my bank account via their website or app. Must call them
- Took 15 mins to go through their automated phone service. Finally was put on to an operator, did the whole security check, to be emailed a form that I need to fill out and send back to them to receive my money (minus fees of ~$12 AUD)
- Try to exchange to AUD instead and use the card at my local supermarket, but find that it also has a fee of ~$12 AUD....
- I don't think it's worth the time to get back around $10 AUD
- Conclusion: This company makes it extremely difficult for you to get any money back from the card after you've 'charged' it. Absolute scam. Meanwhile I have a Travelex money card with better exchange rates, and I was able (through their website) to transfer money directly back to my account, without needing to jump a million hoops. If you want a travel card shop around, but the best bet at the moment are the 'non bank' lenders like ING - lowest rates and you can actually keep your own money at the end.
Reliable, easy to use travel money card
We found the travel money oz card to be fantastic. My husband and I spent a month in Europe, and we had no problems with the card. It was reliable to pay with, and we were able to use the card at every shop and cash machine we used. The only small issue is that the app is a bit slow. We originally were not going to use this card because of the bad reviews. However we worked out that most people only review travel money cards if they had a bad experience. In comparison the commonwealth bank travel card had thousands of bad reviews.
Efficient service and pricing
Our last trip was to Thailand and we only ever purchase currency, the balance we use our Citibank debit card. We never have any issues topping the card up when needed. The staff at Travel Money
were very good
Makes travel easier
Takes the hassle out of getting foreign currency with fast efficient service all done with a smile. Had PNG Kina within a week and will use later this year for future travels
Questions & Answers
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