Travel Online

They are great to deal with when booking, but as soon as you book and pay, good luck contacting them. Tried calls and emails and only just got our flight itinerary the day of our flight. Been trying to contact them so we can change some return flights, and it's been 3x days and nothing. No replies, no return calls. I'm currently overseas and wanting to make changes but all I can get is a call back message. Not good enough.

Travel online we’re nothing short of disgraceful. Never have I had a worse experience dealing with any kind of company. The lines of communication are dismal, the amount of times I left my name, number and queries to be called back and never heard from them again are too many to count. I understand it is a busy time, but even through email, communication was near impossible.
I had to deal with this company a lot unfortunately as my bookings kept being cancelled and each time I knew I was up for a whole lot of hard work trying to re-book somethi...

I thought it was just the consultant I was dealing with but even when emailing the generic reservations email they don't get back to you. They aren't clear with their messaging and don't give you what the deal says. I had to take a screenshot to show them what was meant to be included and they finally agreed to include it. Then when I got to the hotel they weren't even included it was VERY frustrating. I asked them what happened and now they are ignoring my emails, very professional. I will tell all my friends & family never to use them!!!
PS check Trust Pilot for reviews on this website there are more honest answers than this page!

Our flight was cancelled. Virgin claims that TravelOnline are-booked us on a different flight without contacting us, which is illegal. We ended up paying $800 out of pocket for new last minute flights, as the person I spoke to on the phone said they would contact their supervisor and get back to me, but never did. Virgin was able to offer us a cash refund, but stated that it had to be done via TravelOnline as it’s a third party. TravelOnline refused to pass along the cash refund, and was only able to give us a voucher. Oh, and they rely on a system of emails and call-backs, so are impossible to contact if you have a situation at the airport, as we did. Never using or recommending this dodgy service.

Initial airfare quoted was incorrectly quoted by agent. We paid the extra and booked airfares and accommodation.

We then travelled as a family of 5 (2 adults, 3 children). The rooms booked by the agent were not suitable for our family at both hotels. So much so, that at one hotel we had to pay an additional amount to the hotel to be placed in a suitable room type. This was very disappointing. I believe a lack of product knowledge and caring about what the customer receives at the other end led to this.

The review I submitted via their website which offered a factual review of the hotel we booked was not published. Be review weary on their website...

Don’t be fooled by their cheap deals.
I would not book with this company again.