Travel Online

It was an amazing holiday and was easy to book. Unfortunately once we’d paid, Virgin changed it’s direct flights from Sydney instead of Melbourne. We changed to Qantas and 6 weeks later haven’t received a refund.

I had booked for a small trip for 9-11 January. The booking process was extremely complicated and I had to call to make sure the booking went through. No one replies to their emails but this may be that it was during the holiday period. After confirmation came through it was for dates 10-12, we emailed and called and no response so my partner had to take an extra day off. We check in on spicers on 10th and they say that they had us down for 9-11 and we were marked as no show. I had to communicate with front desk to get us a room. They did not h...

I booked my accommodation on 4th of March and I was suppose to fly yesterday the 10th April. The hotel has informed me that they will cancell our bookings with no penalties due to all flights being disrupted because of Covid-19. Now I dont understand why travel online is still holding onto their what soever terms and conditions that you dont want to refund my money. We are not planning to travel any soon so we need refund not credit. It's very frustrating as I got email that I will be offered credit but with no other information like voucher ...

Service to book my holiday was fantastic. Prompt reply emails and all the information I needed. Was very impressed. However I emailed Travel Online requesting some changes to flights 2 months out from the holiday and it is such a struggle to get anyone to email me back. I emailed 2 people and heard nothing so emailed the main email and someone got back to me but now have been waiting a week for a quick response to my email. Very disappointing and I would think twice before booking with Travel Online again because of their after sales service.

Everything went as per itinerary. From very beginning to our flight home. Our first hotel in Karon was not really we think a quiet place for couples. Great for young families.

Cumbersome and mildly irritating booking process. They are a booking agent, no different to Flight Centre, so be prepared for lots of to-and-fro slow reply emails because what is advertised on their site, isn't necessarily available or for the price. They are not like Expedia and others, where it is all instant.

PRO: this site allows you to delay payment on accommodation. Can give you some breathing space between paying for flights straight away then accommodation a month before you travel.

CON: slow, back-and-forth communication. Wh...

I called before booking my holiday as I wanted to ensure my selections were correct, I was told everything was correct and to go ahead and book online. I book the $18k holiday and then am called straight away to be told the booking is incorrect, the rooms I’ve selected don’t interconnect. I have been to the resort before and know they do. The agent was condescending and unhelpful. She told me she could book different rooms, but it would then cost $22k.
I cancelled the booking and was able to book a better package at the same resort with the o...

I had booked 2 cruises but dealt with about 6 different staff. ..unfortunately everyone has left and you are not moved to another staff member. I booked a 3rd cruise with Jasmine then she left. ..luckily I have researched a lot through the cruise forums ..otherwise I would have missed out on activities on ovation. . Basically the rooms were booked and that's it.... I have 1 more cruise booked for January and haven't heard from them since the last payment was due from my 2nd cruise. ... I guess they will send an email for the balance. ...

We went on a family trip to Fiji, needed a few nights on the mainland before going to an island. We asked for a recommendation and were very specific about our tastes (in particular about food). The resort they recommended had AWFUL food. There were other ares in which it was disappointing, and overall it simply wasn't anything like what we described we wanted. Had they actually listened to us, they could never have recommended such a place. Then when we gave them feedback they claimed that the consultant no longer works for them. Following tha...

I have just booked another Fiji trip after coming back from Bali in April. Been happy and a loyal customer since my first booking from July 2011 which I booked my first family holiday with Travel Online to Queensland Island. However it seems as the company grows with more customers, service levels has dropped dramatically.
Phone call was taken from an operator bluntly informing that a consultant would return my call and I am still waiting as I am writing this review. There has been multiple errors of my current booking which it concerns me as...

It was easy to make a booking but I wanted to change it. It has been over 2 weeks since requesting the change and still no confirmation if the change has been accepted or not.

I booked an overseas holiday for me and my family, could not get my agent to respond to emails or phonecalls not really what you want when out laying that sort of money without knowing whats going on.

Travelonline has great bargains and I would check their website on a regular basis but I’m still waiting on them to get back to me on a side trip to Singapore... well I’m not actually, gave up and went to Flight Centre for flights and booked hotel in Singapore myself. So, they are great and very prompt only on what you see online on their page but don’t seem keen to help out like a walk in travel agent would.

Booked Fiji flights and accom however only received a holding not a confirmation. Had to follow for comfort to know it had been booked. Flight holding also changed after I had selected seats?

Online advertise is different than in person. False statements, online site says breakfast included and they were saying not included. Seems not bothered how customer will be feeling. No sorry etc.