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Travel Online
4.6 from 1,235 reviews · View Statistics
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Reviews

  • Transparency
    2.6 (5)
  • Customer Service
    2.8 (5)
  • Trip Completed Yes (3) · No (2)
  • Ease of Booking
    3.6 (5)
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Anna M.
Anna M.Greater Melbourne (Inner), VIC

Holiday to Fiji on Castaway Island

published

It was an amazing holiday and was easy to book. Unfortunately once we’d paid, Virgin changed it’s direct flights from Sydney instead of Melbourne. We changed to Qantas and 6 weeks later haven’t received a refund.

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Travel Online
TravelOnline M.Travel OnlineSend a private message
Anna M.
Anna M.
Travel Online
TravelOnline M.Travel OnlineSend a private message

Hi Anna,

Thank you for that information. I have passed this on to our Reservations Manager so that he can look into this for you and give you an update on when you can expect your refund.

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Tiffany
TiffanySydney, NSW
  • Verified

Difficult to book, wrong dates but good price

published
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Not refunding-covid-19

published
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TravelOnline C.Travel OnlineSend a private message
Rameeza A.
Rameeza A.

Thank you for the response...highly appreciated

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Sue
SueMetropolitan Adelaide, SA
  • 2 reviews

After Sales Service - Disappointing / frustrating

published

Service to book my holiday was fantastic. Prompt reply emails and all the information I needed. Was very impressed. However I emailed Travel Online requesting some changes to flights 2 months out from the holiday and it is such a struggle to get anyone to email me back. I emailed 2 people and heard nothing so emailed the main email and someone got back to me but now have been waiting a week for a quick response to my email. Very disappointing and I would think twice before booking with Travel Online again because of their after sales service.

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Very happy.

published

Everything went as per itinerary. From very beginning to our flight home. Our first hotel in Karon was not really we think a quiet place for couples. Great for young families.

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MelN
MelNSydney
  • 10 reviews
  • 16 likes

There is only 1 advantage to this site, the rest is ordinary

published
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Jess Buffier
Jess BuffierCanberra
  • 2 reviews
  • 1 like
  • Verified

Disappointing service while a lovely agent was on leave

published
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Little personal service

published

I had booked 2 cruises but dealt with about 6 different staff. ..unfortunately everyone has left and you are not moved to another staff member. I booked a 3rd cruise with Jasmine then she left. ..luckily I have researched a lot through the cruise forums ..otherwise I would have missed out on activities on ovation. . Basically the rooms were booked and that's it.... I have 1 more cruise booked for January and haven't heard from them since the last payment was due from my 2nd cruise. ... I guess they will send an email for the balance. ...

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  • Verified

They just didn't listen

published
Travel Online
Michelle M.Travel OnlineSend a private message
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Mcurve
McurveMelbourne
  • 2 reviews
  • Verified

Service going downhill, check your invoice and itinerary carefully for any discrepancies and booking

published
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Wayne Miller
Wayne MillerVictoria
  • Verified

Slow with correspondence

published

It was easy to make a booking but I wanted to change it. It has been over 2 weeks since requesting the change and still no confirmation if the change has been accepted or not.

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  • Verified

Lack of communication

published

I booked an overseas holiday for me and my family, could not get my agent to respond to emails or phonecalls not really what you want when out laying that sort of money without knowing whats going on.

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Anne
AnneSydney, NSW
  • 2 reviews
  • Verified

Great packages but...

published

Travelonline has great bargains and I would check their website on a regular basis but I’m still waiting on them to get back to me on a side trip to Singapore... well I’m not actually, gave up and went to Flight Centre for flights and booked hotel in Singapore myself. So, they are great and very prompt only on what you see online on their page but don’t seem keen to help out like a walk in travel agent would.

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  • Verified

NOT sure if booked

published

Booked Fiji flights and accom however only received a holding not a confirmation. Had to follow for comfort to know it had been booked. Flight holding also changed after I had selected seats?

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Yogesh Sagta
Yogesh SagtaAuckland
  • Verified

Customer services was not good

published

Online advertise is different than in person. False statements, online site says breakfast included and they were saying not included. Seems not bothered how customer will be feeling. No sorry etc.

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Questions & Answers

Bhai R.
Bhai R.asked

Dear customer your electricity power will be disconnected tonight at 9:30 PM from electricity office. Because your previous month bill was not update .please immediately contact with our electricity officer 9334099425 Thank you

1 answer
Bhai R.
Bhai R.

Travel agent call me 9334099425

lisa D.
lisa D.asked

Hi I have been leaving messages and sending emails and no one is responding to call backs or emails, does anyone work here !!! I would like to change my booking before I pay my final deposit.

2 answers
Travel Online
TravelOnline M.Travel OnlineSend a private message
lisa D.
lisa D.

Thankyou Kristy has made contact

Ray T.
Ray T.asked

We have booked a holiday to Fiji for 21/07/22 the holiday is paid in full, I have emailed Holidayonline yesterday morning asking what to next, I have not had a response, can anyone tell me what i should do?

1 answer
Travel Online
TravelOnline M.Travel OnlineSend a private message
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