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Travel Online
4.6 from 1,235 reviews · View Statistics
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Reviews

1.4
61 reviews
  • Transparency
    4.2 (6)
  • Customer Service
    3.8 (6)
  • Trip Completed Yes · No (8)
  • Ease of Booking
    4.4 (8)
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amanos
amanosMelbourne
  • 4 reviews

Great experience

published

Seem to be a great company. Booked a very well-priced, enticing package deal to Fiji.

Urgently needed travel documents issued a few weeks prior to the trip (in order to convince the passport office to prioritise the kids' passports) and tried calling. Left a phone message, sent an email and wrote a review on this site. Within 4 hours I had 2 different people contact me and they generated / sent the travel docs immediately. Very grateful for the fast turnaround time, once I was able to get hold of people.

  • Ease of Booking
  • Incentivised Review No
  • Trip Completed No
  • Booking TypeAccommodation and Flights
Travel Online
TravelOnline M.Travel OnlineSend a private message
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Vitaliya H.
Vitaliya H.Central Highlands and Goldfields, VIC

A difficult times for Travel Agents, and they did exceptional in face of the challenges they have

published
  • Transparency
  • Customer Service
  • Ease of Booking
  • Incentivised Review No
  • Trip Completed No
  • Booking TypeAccommodation and Flights
Travel Online
TravelOnline M.Travel OnlineSend a private message
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Ellen
EllenMetropolitan Adelaide, SA
  • 3 reviews

GREAT SERVICE

published

2 fuss free trips booked thru Travel Online. Could not make either due to Covid-19 and lockdowns. Both times Travel Online were very sympathetic and offered full credits. More importantly, emails and calls were answered quickly and advice given once to delay cancellation as it would have cost me in cancellation fees. That was much appreciated. Anyone who complains about the "pp" on the website is not justified as it is, and always has been, very clearly stated. Third time lucky with Travel Online and not worried about the support at all. Well done TO - it must be so hard for you to keep everyone happy.

  • Transparency
  • Customer Service
  • Ease of Booking
  • Incentivised Review No
  • Trip Completed No
  • Booking TypeAccommodation
Travel Online
TravelOnline M.Travel OnlineSend a private message
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Lynda W
Lynda WSydney
  • 6 reviews
  • 8 likes
  • Verified

Great service during these unsettled times

published

I had several holidays booked with Travelonline when the borders closed. One in Fiji and later, because I thought at least interstate borders would stay open, one on Heron Island. Both fell foul of border closures. I was worried because so many have simply lost all their payments, but travel online were great. Getting me a full refund for Heron Island, refund of my accommodation deposits for Fiji and credit for flights (as that was all the airlines had offered). This meant I could rebook Fiji for mid next year without the worry that my money would be lost.

  • Transparency
  • Customer Service
  • Ease of Booking
  • Incentivised Review No
  • Trip Completed No
  • Booking TypeAccommodation and Flights
Travel Online
TravelOnline M.Travel OnlineSend a private message
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Not refunding-covid-19

published
  • Transparency
  • Customer Service
  • Ease of Booking
  • Incentivised Review No
  • Trip Completed No
  • Booking TypeAccommodation
Travel Online
TravelOnline C.Travel OnlineSend a private message
Rameeza A.
Rameeza A.

Thank you for the response...highly appreciated

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K Lacey
K LaceySydney, NSW
  • 3 reviews
  • 1 like

Great value, really helpful

published

Travel online provided a great rate, slightly cheaper than the lowest competitor, but with loads of extras thrown in at massive value.
When we needed to change our booking, they helped us with multiple options and no fuss.

  • Transparency
  • Customer Service
  • Ease of Booking
  • Incentivised Review No
  • Trip Completed No
  • Booking TypeAccommodation
Travel Online
TravelOnline C.Travel OnlineSend a private message

Hi K Lacey, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.

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Sue
SueMetropolitan Adelaide, SA
  • 2 reviews

After Sales Service - Disappointing / frustrating

published

Service to book my holiday was fantastic. Prompt reply emails and all the information I needed. Was very impressed. However I emailed Travel Online requesting some changes to flights 2 months out from the holiday and it is such a struggle to get anyone to email me back. I emailed 2 people and heard nothing so emailed the main email and someone got back to me but now have been waiting a week for a quick response to my email. Very disappointing and I would think twice before booking with Travel Online again because of their after sales service.

  • Transparency
  • Customer Service
  • Ease of Booking
  • Incentivised Review No
  • Trip Completed No
  • Booking TypeAccommodation, Cruise, Flights and Insurance
Travel Online
TravelOnline C.Travel OnlineSend a private message
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Nikki
NikkiBRIGHTON-LE-SANDS
  • 2 reviews

Amazing service from Cindy

published

Absolutely outstanding service from Cindy who was able to get an upgrade for our cruise cabin at no extra cost. Highly recommend Travelonline and a huge thank you to Cindy for her amazing service.

  • Ease of Booking
  • Incentivised Review No
  • Trip Completed No
  • Booking TypeCruise
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Questions & Answers

Bhai R.
Bhai R.asked

Dear customer your electricity power will be disconnected tonight at 9:30 PM from electricity office. Because your previous month bill was not update .please immediately contact with our electricity officer 9334099425 Thank you

1 answer
Bhai R.
Bhai R.

Travel agent call me 9334099425

lisa D.
lisa D.asked

Hi I have been leaving messages and sending emails and no one is responding to call backs or emails, does anyone work here !!! I would like to change my booking before I pay my final deposit.

2 answers
Travel Online
TravelOnline M.Travel OnlineSend a private message
lisa D.
lisa D.

Thankyou Kristy has made contact

Ray T.
Ray T.asked

We have booked a holiday to Fiji for 21/07/22 the holiday is paid in full, I have emailed Holidayonline yesterday morning asking what to next, I have not had a response, can anyone tell me what i should do?

1 answer
Travel Online
TravelOnline M.Travel OnlineSend a private message
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