Difficult to book, wrong dates but good price
I had booked for a small trip for 9-11 January. The booking process was extremely complicated and I had to call to make sure the booking went through. No one replies to their emails but this may be that it was during the holiday period. After confirmation came through it was for dates 10-12, we emailed and called and no response so my partner had to take an extra day off. We check in on spicers on 10th and they say that they had us down for 9-11 and we were marked as no show. I had to communicate with front desk to get us a room. They did not h...ave availabilities for the 2 nights and we had to move rooms in between days which was annoying as we had booked an early tour. Our second room was also a King room instead of a King deluxe which we had booked. On the second day to my suprise a travel consultant reached out and said we were getting charged a cancellation fee for being a no show for the 10th (which is incorrect). I had to call as no one was responding to emails, lady on the phone was apologetic. Edit: A travel consultant reached out and provided $100 compensation and said they ensure this doesnt happen again.
Everything went as per itinerary. From very beginning to our flight home. Our first hotel in Karon was not really we think a quiet place for couples. Great for young families.
Questions & Answers
Can someone please call me. Over the past 4 months i have been trying to use my flight credit i have for a trip to fiji that was cancelled from May 2020. Each time i email it takes days for a response and questions then are asked regarding details i have already supplied and it goes around in circles with days in between contact. Trying to rebook the same flights is looking extremely expensive as my last contact i was requested to pay double what i originally paid for. I can book new flights with you right now online myself for $700 less then what I’m being charged with my credits. I have spoken with Fiji Airways direct and they have checked my tickets and given me the open ticket details and have said i should not be having to pay extra.
We apologise for any delays in receiving a response. We are currently experiencing extremely high volumes of phone calls and email enquiries. Our team are doing their best under the circums...tances however we acknowledge that this is not the level of service that we usually provide.
Thank you #283254
Thank you for that information. I have passed this along to our Reservations Manager who will be in touch to assist you.
was looking into using this company, but am hesitant after reading the reveiws
Not sure if I should use them.
We acknowledge it has been a difficult time for our business and the travel industry in general. Although some customers have not been 100% happy with some of the credit and refund terms ...and conditions that we have had to adhere to, we've tried to do our best under the circumstances. We still have many happy customers with a 5 star review for a trip to Hawaii as recently as 2 weeks ago.
I never complain unless I feel it necessary. I’m not that person who would waste my time. All I can say is if you choose to use this company, I hope that you have a much better experience than I did.
I’ve made a booking with you guys. Ref number TOCS323367.
EverytHing seems fine although there is no mention of the 2x ocean view room,just one.
Also you have written two names incorrectly on the fijiairways booking 5GOQZU when I provided you with the correct names and surnames.
Please check Kirsty Nixon email and rectify that.. it will cost you according to someone on the Fiji airways call centre.
I fly in two days.
I have sent you an email regarding your queries, I look forward to your reply...Thanks, Marleen Reservations Supervisor
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