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Travel Online
4.6 from 1,218 reviews · View Statistics
See the Best Booking Services in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

4.8
220 reviews
  • Transparency
    4.9 (152)
  • Customer Service
    5.0 (187)
  • Trip Completed Yes (193) · No
  • Ease of Booking
    5.0 (192)
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Tarnee M.
Tarnee M.South East Queensland, QLD

Best holiday package & company

published

My trip to Hawaii was honestly amazing, I was really lucky to get such a good package through Travel Online. My partner and I stayed at Hilton Waikiki and we had such a beautiful time there, it was such good value for money as well & Lisa was so helpful finding us the best deals.
I will be booking with them for all my future holidays.
Thanks Lisa !!!

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation, Flights, Insurance and Tour
Travel Online
TravelOnline M.Travel OnlineSend a private message

Hi Tarnee, We are so glad you enjoyed your holiday to Hawaii and Lisa was able to assist your with your booking. We look forward to helping you with your next holiday arrangements.

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Chantelle
ChantelleSouth East Queensland, QLD

Perfect holiday and great company!

published

Perfect holiday and great company, HIGHLY RECOMMEND!
Lisa was super accommodating to any changes we needed to make and helped us find the best deal.
She was just fantastic and helped us choose the perfect resort in Fiji for all our needs. Everything promised was delivered. Airport transfers, all the bonuses etc. would definitely recommend and will use again!

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Trip Completed Yes
Booking TypeAccommodation, Flights, Insurance and Tour
Travel Online
TravelOnline M.Travel OnlineSend a private message
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The reviewer stated that an incentive was offered for this review

Aunty Book
Aunty BookPerth, WA
  • 4 reviews

Crown Towers Perfection at Christmas

published

This is the second Christmas in a row that we have used Travel Online to book our Christmas staycation at Crown Towers Perth. The packages are always great value and Crown Towers is the ultimate in luxury and relaxation with the many beautiful pools to choose from and the awesome daily breakfast at the fabulous Epicurean. We love to stay at Crown Towers and Travel Online has been awesome in providing us with affordable packages that allow us to stay there for special occasions.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation
Travel Online
TravelOnline M.Travel OnlineSend a private message
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Joanne
JoanneSouth East Queensland, QLD
  • 2 reviews

Best holiday ever

published

The lovely ladies at travel online have been amazing helping my family out with our travel plans. We have used travel online for the last 4 years for every trip and things always gone smoothly and if any issues arise while on holidays travel online has always been just a phone call away to help us sort it out. Thank you for your wonderful service.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation, Flights and Tour
Travel Online
TravelOnline M.Travel OnlineSend a private message
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Monica Brown
Monica BrownPerth, WA

Weekend Getaway

published

Booking was done easy through Emails I always got a reply regarding my Accommodations and how much money I owed it did meet my expectations I will book through Travel Online again Thankyou to the staff

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation
Travel Online
TravelOnline M.Travel OnlineSend a private message
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Priscilla
PriscillaGreat Southern, WA

Best travel planning experience ever!!

published

From the time we began planning our eastern states holiday the team at Travel Online were so informative and helpful. Right when we were due to head off covid restrictions became a reality and a call to the team gave us the confidence and ability to amend our booking and continue with our holiday. Highly recommend Travel Online.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation and Flights
Travel Online
TravelOnline M.Travel OnlineSend a private message
Priscilla
Priscilla

I will definitely seek Travel Online's assistance when booking our next holiday, they took all the pressure off in creating the perfect experience, well done T.O. :)

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Bev
BevSouth East Queensland, QLD
  • 2 reviews

Port Douglas

published

It is not every day that you receive a reduction in accommodation charges to Port Douglas. So it came as a nice surprise, when Travel online passed them on to us. I have had several holidays with Travel online and been very happy with them. I would highly recommend them.

Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation and Flights
Travel Online
TravelOnline M.Travel OnlineSend a private message
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Tracey R.
Tracey R.South East Queensland, QLD

Great price and very efficient

published

Travel online made booking the holiday deal easy. They were efficient, knowledgeable and great communicators. Everything went perfectly. I would use them for my next holiday and recommend them to my friends

Transparency
4/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation
Travel Online
TravelOnline M.Travel OnlineSend a private message
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Cookie
CookieSouth East Queensland, QLD

Good Company

published

We have booked several trips with Travel On Line and have never encountered a problem. Have never been charged additional fees and have enjoyed all our vacations. We'll done Travel On Line

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation
Travel Online
TravelOnline M.Travel OnlineSend a private message
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Veda
VedaSydney, NSW
  • 7 reviews
  • 1 like

Great Value

published

This was the first time we booked with Travelonline. We booked both flights and accommodation with them. I was a bit sceptical so I checked with both Virgin airlines and Silkari resort in Port Douglas to make sure they have our bookings.Everything went smoothly. Now we booked another holiday with Travelonline to Fiji. The value we received booking with them is much better then on the other websites we have been using.

Customer Service
5/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation and Flights
Travel Online
TravelOnline M.Travel OnlineSend a private message
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Deb
DebPeel, WA
  • 2 reviews

Great Saving Great Service

published

The prices available via Travel Online were amazing. No one I met at the resort had got even close to the price paid with these guys. I had no issues with any of the process and they are prompt with any questions responding. I stayed in the gorgeous sunset resort of Mindil Beach Casino. I loved the resort, location and sunsets. The resort has a few issues that let it down a little but the overall experience was amazing.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation
Travel Online
TravelOnline M.Travel OnlineSend a private message
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Kean Selway
Kean SelwaySouthwest, VIC
  • Verified

Very safe and helpful travel service

published

All the team involved were super helpful and competent. They managed the ever-changing COVID situation and assured our deposits from cancellations and re-booked and re-arranged everything without any fuss whatsoever.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation and Flights
Travel Online
TravelOnline M.Travel OnlineSend a private message
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mr boogeyman
mr boogeyman
  • 2 reviews

Great short Holiday destination.

published
Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation, Car Hire, Flights, Insurance and Visa
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Shasam
ShasamMetropolitan Adelaide, SA
  • Verified

Fabulous holiday

published

Everything was fantastic. Originally booked for somewhere else but need to change all plans due to covid & Amy did everything possible to help, suggest & make sure all bases covered. Cannot fault. Thank you for a great holiday experience.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation and Tour
Travel Online
TravelOnline M.Travel OnlineSend a private message
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Perfect holiday

published

The only objection was no booking transfer from Hotel in Cairns to Airport.Hotels were great with friendly service. Silkhari Hotel in Port Douglas was better than expected.Oakes Hotel in Cairns centrally located with wonderful roof top dining

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Travel Online
TravelOnline M.Travel OnlineSend a private message
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Page 1 of 8

Questions & Answers

Renae S.
Renae S.asked

Can someone please call me. Over the past 4 months i have been trying to use my flight credit i have for a trip to fiji that was cancelled from May 2020. Each time i email it takes days for a response and questions then are asked regarding details i have already supplied and it goes around in circles with days in between contact. Trying to rebook the same flights is looking extremely expensive as my last contact i was requested to pay double what i originally paid for. I can book new flights with you right now online myself for $700 less then what I’m being charged with my credits. I have spoken with Fiji Airways direct and they have checked my tickets and given me the open ticket details and have said i should not be having to pay extra.

5 answers
Travel Online
TravelOnline M.Travel OnlineSend a private message
Renae S.
Renae S.

Thank you #283254

Travel Online
TravelOnline M.Travel OnlineSend a private message

Hi Renae,

Thank you for that information. I have passed this along to our Reservations Manager who will be in touch to assist you.

janine
janineasked

was looking into using this company, but am hesitant after reading the reveiws
Not sure if I should use them.

2 answers
Travel Online
TravelOnline M.Travel OnlineSend a private message
Eleise
Eleise

I never complain unless I feel it necessary. I’m not that person who would waste my time. All I can say is if you choose to use this company, I hope that you have a much better experience than I did.

Pedro Ribeiro
Pedro Ribeiroasked

I’ve made a booking with you guys. Ref number TOCS323367.
EverytHing seems fine although there is no mention of the 2x ocean view room,just one.
Also you have written two names incorrectly on the fijiairways booking 5GOQZU when I provided you with the correct names and surnames.
Please check Kirsty Nixon email and rectify that.. it will cost you according to someone on the Fiji airways call centre.

I fly in two days.

1 answer
Travel Online
TravelOnline M.Travel OnlineSend a private message
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