I booked my accommodation on 4th of March and I was suppose to fly yesterday the 10th April. The hotel has informed me that they will cancell our bookings with no penalties due to all flights being disrupted because of Covid-19. Now I dont understand why travel online is still holding onto their what soever terms and conditions that you dont want to refund my money. We are not planning to travel any soon so we need refund not credit. It's very frustrating as I got email that I will be offered credit but with no other information like voucher ...number or something where it could be used in future. All our other accommodations are also canceled and they have kindly provided full refund as this is something which the whole world is being affected so why aren't travel online being freezing their terms and conditions and giving us refund. We pay on the spot so why cant we get our money back. Please I need answers and my booking ref is QW4253124. It takes a long while for your team to response our email,,,please try to be more efficient. I think my problem should have been fixed already before my departure date but it's already past my departure date and yet still not fixed.
Questions & Answers
Can someone please call me. Over the past 4 months i have been trying to use my flight credit i have for a trip to fiji that was cancelled from May 2020. Each time i email it takes days for a response and questions then are asked regarding details i have already supplied and it goes around in circles with days in between contact. Trying to rebook the same flights is looking extremely expensive as my last contact i was requested to pay double what i originally paid for. I can book new flights with you right now online myself for $700 less then what I’m being charged with my credits. I have spoken with Fiji Airways direct and they have checked my tickets and given me the open ticket details and have said i should not be having to pay extra.
We apologise for any delays in receiving a response. We are currently experiencing extremely high volumes of phone calls and email enquiries. Our team are doing their best under the circums...tances however we acknowledge that this is not the level of service that we usually provide.
Thank you #283254
Thank you for that information. I have passed this along to our Reservations Manager who will be in touch to assist you.
was looking into using this company, but am hesitant after reading the reveiws
Not sure if I should use them.
We acknowledge it has been a difficult time for our business and the travel industry in general. Although some customers have not been 100% happy with some of the credit and refund terms ...and conditions that we have had to adhere to, we've tried to do our best under the circumstances. We still have many happy customers with a 5 star review for a trip to Hawaii as recently as 2 weeks ago.
I never complain unless I feel it necessary. I’m not that person who would waste my time. All I can say is if you choose to use this company, I hope that you have a much better experience than I did.
I’ve made a booking with you guys. Ref number TOCS323367.
EverytHing seems fine although there is no mention of the 2x ocean view room,just one.
Also you have written two names incorrectly on the fijiairways booking 5GOQZU when I provided you with the correct names and surnames.
Please check Kirsty Nixon email and rectify that.. it will cost you according to someone on the Fiji airways call centre.
I fly in two days.
I have sent you an email regarding your queries, I look forward to your reply...Thanks, Marleen Reservations Supervisor
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