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Travel Online
4.6 from 1,235 reviews · View Statistics
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Reviews

1.4
61 reviews
  • Transparency
    3.0 (1)
  • Customer Service
    3.0 (1)
  • Trip Completed Yes · No (1)
  • Ease of Booking
    5.0 (1)
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Sue
SueMetropolitan Adelaide, SA
  • 2 reviews

After Sales Service - Disappointing / frustrating

published

Service to book my holiday was fantastic. Prompt reply emails and all the information I needed. Was very impressed. However I emailed Travel Online requesting some changes to flights 2 months out from the holiday and it is such a struggle to get anyone to email me back. I emailed 2 people and heard nothing so emailed the main email and someone got back to me but now have been waiting a week for a quick response to my email. Very disappointing and I would think twice before booking with Travel Online again because of their after sales service.

  • Transparency
  • Customer Service
  • Ease of Booking
  • Incentivised Review No
  • Trip Completed No
  • Booking TypeAccommodation, Cruise, Flights and Insurance
Travel Online
TravelOnline C.Travel OnlineSend a private message
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Questions & Answers

Bhai R.
Bhai R.asked

Dear customer your electricity power will be disconnected tonight at 9:30 PM from electricity office. Because your previous month bill was not update .please immediately contact with our electricity officer 9334099425 Thank you

1 answer
Bhai R.
Bhai R.

Travel agent call me 9334099425

lisa D.
lisa D.asked

Hi I have been leaving messages and sending emails and no one is responding to call backs or emails, does anyone work here !!! I would like to change my booking before I pay my final deposit.

2 answers
Travel Online
TravelOnline M.Travel OnlineSend a private message
lisa D.
lisa D.

Thankyou Kristy has made contact

Ray T.
Ray T.asked

We have booked a holiday to Fiji for 21/07/22 the holiday is paid in full, I have emailed Holidayonline yesterday morning asking what to next, I have not had a response, can anyone tell me what i should do?

1 answer
Travel Online
TravelOnline M.Travel OnlineSend a private message
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