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Travel Online
4.6 from 1,218 reviews · View Statistics
See the Best Booking Services in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

1.4
56 reviews
  • Transparency
    1.5 (47)
  • Customer Service
    1.4 (53)
  • Trip Completed Yes · No (55)
  • Ease of Booking
    2.2 (46)
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Brendan
BrendanSouth West, WA
  • 3 reviews
  • 2 likes

Thieves and a ripoff.

published

Was given a $3124 credit to use then told I couldn’t. Straight ripoff. They then blamed an ex staff member. Told all veteran websites as well. Don’t use them.
Brendan Phillips

Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed No
Booking TypeAccommodation and Flights
Travel Online
TravelOnline M.Travel OnlineSend a private message
Travel Online
TravelOnline M.Travel OnlineSend a private message
Brendan
Brendan
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adrianrd1
adrianrd1South East Queensland, QLD
  • 2 reviews
  • 1 like

A company to avoid.

published
Transparency
1/5
Customer Service
1/5
Ease of Booking
3/5
Incentivised Review No
Trip Completed No
Booking TypeAccommodation and Flights
Travel Online
TravelOnline M.Travel OnlineSend a private message
adrianrd1
adrianrd1
Travel Online
TravelOnline M.Travel OnlineSend a private message
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MelN
MelNSydney
  • 10 reviews
  • 16 likes
  • Verified

Sorry I can't leave a 0-star rating

published
Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Travel Online
TravelOnline M.Travel OnlineSend a private message
MelN
MelN
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Appalling Customer service

published

No one has bothered to return my call or my email dated OCTOBER 29th, it is now December 9th 2020!!!! No follow up, no support, no customer service what so ever during this crisis!! Not once! I highly recommend for consumers to go elsewhere!!! This is a joke and I will never return or engage in their services again.

Transparency
1/5
Customer Service
1/5
Incentivised Review No
Trip Completed No
Booking TypeAccommodation and Flights
Travel Online
TravelOnline M.Travel OnlineSend a private message
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andrea p.
andrea p.Sydney, NSW

No communication, poor value

published

Stay away from this agency. If you have credit with them be ready to be charge more or loose your money.
Booked a room with them 1 year ago, due to covid travel was cancel and credit voucher was gave to me to be spend n any hotel with travel online. I re book with them to go in Fiji, and they refuse as the voucher as to be spent in the same hotel, so I did. However after few day Travel online re contact me saying they need to charge extra due new rates or I can take a cheap room instead

Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed No
Booking TypeAccommodation and Flights
Travel Online
TravelOnline M.Travel OnlineSend a private message
andrea p.
andrea p.
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John
JohnSouth East Queensland, QLD

Disappointing Result

published

Tried the 'bait and switch' strategy."That is totally booked out I'm sorry", we have something else but....... But it was over double what original holiday was. I am quite unhappy with the experience.

Transparency
1/5
Customer Service
3/5
Ease of Booking
3/5
Incentivised Review No
Trip Completed No
Booking TypeAccommodation
Travel Online
TravelOnline M.Travel OnlineSend a private message
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David
DavidGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 3 likes

Refund for my Fiji holiday

published
Transparency
1/5
Customer Service
1/5
Ease of Booking
2/5
Incentivised Review No
Trip Completed No
Booking TypeAccommodation and Flights
Travel Online
Michelle M.Travel OnlineSend a private message
David
David

It's fairly obvious you didn't read my review. I have my refund. I hope that the others can receive a similar outcome that I did.

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Lynda W
Lynda WSydney
  • 6 reviews
  • 8 likes
  • Verified

Great service during these unsettled times

published

I had several holidays booked with Travelonline when the borders closed. One in Fiji and later, because I thought at least interstate borders would stay open, one on Heron Island. Both fell foul of border closures. I was worried because so many have simply lost all their payments, but travel online were great. Getting me a full refund for Heron Island, refund of my accommodation deposits for Fiji and credit for flights (as that was all the airlines had offered). This meant I could rebook Fiji for mid next year without the worry that my money would be lost.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeAccommodation and Flights
Travel Online
TravelOnline M.Travel OnlineSend a private message
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Lisa
LisaSydney, NSW
  • 2 reviews
  • 3 likes

Do not hand over one cent to travel online - appalling customer service

published
Transparency
1/5
Customer Service
1/5
Ease of Booking
3/5
Incentivised Review No
Trip Completed No
Booking TypeAccommodation and Flights
Travel Online
TravelOnline M.Travel OnlineSend a private message
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Ian
IanBundaberg
  • 3 reviews
  • 13 likes

What a waste of my time this was.

published

Spent an hour with my wife looking at available bookings through this company. Made booking only to get a phone call 2 days later saying that my booking was not confirmed or available. I then phoned the resort directly and made a booking easily. Do not use this site to book accommodation. I have just spent some time reading the large number of poor reviews for this company. I wish that I had read these before trying to book through travelonline because I would not have wasted my time and would have gone elsewhere immediately.

Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed No
Booking TypeAccommodation
Travel Online
TravelOnline M.Travel OnlineSend a private message
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Martin
MartinSouth East Queensland, QLD

Still Waiting for agent to call me

published

I called at 4.30pm on Wednesday Afternoon & was advised that an agent would call me back.
I called again at 2.00pm on Thursday Afternoon & was asked if an agent could call me back & I said I was still waiting to hear from yesterday, the reply was I will mark it URGENT.
Its now 4pm on Thursday & still Nothing.
I wouldn't waste my time with this company, we were about to book for a group of 6 on the Spirit of the Outback railway In first class, but dont worry about it. We have taken our business elsewhere.
Today is Saturday at 0850 & still have heard nothing from this company, glad it wasn't urgent, glad I took my business elsewhere

Transparency
2/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed No
Travel Online
TravelOnline M.Travel OnlineSend a private message
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Do not book through travel online.

published
Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed No
Booking TypeAccommodation and Flights
Travel Online
TravelOnline M.Travel OnlineSend a private message
Travel Online
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Kim
KimSouth East Queensland, QLD
  • 2 reviews
  • 2 likes
  • Verified

I would NOT RECOMMEND TravelOnline.com - Frustrating, disappointing and full of contradictory information

published
Transparency
1/5
Customer Service
1/5
Ease of Booking
2/5
Incentivised Review No
Trip Completed No
Booking TypeAccommodation
Travel Online
TravelOnline M.Travel OnlineSend a private message
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Fil
FilGreater Melbourne (Inner), VIC
  • 2 reviews
  • 2 likes

I would never go through Travel Online again in my life.

published
Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed No
Booking TypeAccommodation and Flights
Travel Online
TravelOnline M.Travel OnlineSend a private message
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Tracey Solo
Tracey SoloNew South Wales

Never use Travel online!!!!

published

I had a holiday to Hayman Island booked. Due to the Coronavirus we couldn’t go. Travel online will not refund and only offer credit vouchers. Other travel agents are giving refunds. Why should they keep my money?? I won’t be able to take holidays, so being able to rebook is impossible. I’m so disappointed. They have my $14,000 and I can’t get my money back. Don’t use this company, whatever you do.

Transparency
1/5
Customer Service
1/5
Ease of Booking
3/5
Incentivised Review No
Trip Completed No
Booking TypeAccommodation and Flights
Travel Online
TravelOnline M.Travel OnlineSend a private message
Tracey Solo
Tracey Solo
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Sanjay L.
Sanjay L.Sydney, NSW
  • 6 reviews
  • 5 likes

Gave us useless vouchers to protect their sales commission

published
Transparency
1/5
Customer Service
1/5
Incentivised Review No
Trip Completed No
Booking TypeAccommodation and Flights
Travel Online
TravelOnline M.Travel OnlineSend a private message
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Ab1
Ab1
  • 4 reviews
  • 29 likes

Not refunding covid-19

published

Had Bali Accom booked for 22april to 30april.
Booked flights and another hotel seperatly and was fully refunded.
Travelonline said they received booking credit from Bali hotel, but the credit voucher received is for travelonline? The credit expires on 22april 2020 there is no chance of safe travel in this time frame. I pray this company has Liquidation Insurance as I’m doubtful this company will exist in twelve months time.
As others have mentioned I will be pursuing this matter as a broken contract and encourage all others to do the same

Transparency
1/5
Customer Service
1/5
Incentivised Review No
Trip Completed No
Booking TypeAccommodation
Travel Online
TravelOnline M.Travel OnlineSend a private message
Ab1
Ab1

Hope they don't go insolvent

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Not refunding-covid-19

published
Transparency
2/5
Customer Service
3/5
Ease of Booking
3/5
Incentivised Review No
Trip Completed No
Booking TypeAccommodation
Travel Online
TravelOnline C.Travel OnlineSend a private message
Rameeza A.
Rameeza A.

Thank you for the response...highly appreciated

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Wont refund cancellation

published

Due to age , coronavirus and advice of the government accommodation was cancelled and a refund was requested. I cannot travel at any other time. Was told no refund only a credit. The hotel has not been paid for this money as I have a checked, it i still held by Travel Online but they wont refund it, only wish to provide a credit which is no good to me. Would not have booked if I had known that there was no refund. This is simply greedy tactics, take your money but no refund . Very bad business indeed. It was booking reference QW4255952

Transparency
2/5
Customer Service
1/5
Ease of Booking
2/5
Incentivised Review No
Trip Completed No
Booking TypeAccommodation
Travel Online
TravelOnline M.Travel OnlineSend a private message
David Lawson
David Lawson
David Lawson
David Lawson

A complaint has now been forwarded to the ACCC for a review.

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jacqui
jacqui
  • 5 reviews
  • 6 likes

Jetstar Refunded my cancelled flights and Travelonline wont pass on my Refund..

published
Transparency
2/5
Customer Service
2/5
Ease of Booking
2/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Travel Online
TravelOnline C.Travel OnlineSend a private message
jacqui
jacqui

Thank you I am not asking for anything I am not entitled to. I would just like an email confirmation that once you receive my refund from Jetstar it will be refunded back to me.

jacqui
jacqui

Hi, Can you please let me know if this has been looked at yet. I cant work because I am fostering my baby grandson and my husband has just lost his job. This is very stressful for us. Can you please communicate with us..

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Mandy
MandyNew South Wales
  • 2 reviews
  • 6 likes

Warning consider booking any travel with travel online

published

They are not looking after customers during convid 19. I’ve been told I have to wait 12 weeks for a refundable accommodation booking. I understand they have many customers affected but should be looking after the welfare of each customers situation which is different in each case.

Transparency
1/5
Customer Service
1/5
Incentivised Review No
Trip Completed No
Booking TypeAccommodation
Travel Online
TravelOnline M.Travel OnlineSend a private message
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andyg83
andyg83AU
  • 2 reviews

Warning: No Flexibility with Coronavirus

published
Transparency
3/5
Customer Service
1/5
Ease of Booking
3/5
Incentivised Review No
Trip Completed No
Booking TypeAccommodation
Travel Online
TravelOnline M.Travel OnlineSend a private message
andyg83
andyg83

Hi,
Thanks for the reply. Great to hear hotels and airlines are crediting customers now. I’ve sent an email about my $200 deposit if it can be refunded or as credit. Look forward to your reply. Understand you are busy now so happy to wait.

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K Lacey
K LaceySydney, NSW
  • 3 reviews
  • 1 like

Great value, really helpful

published

Travel online provided a great rate, slightly cheaper than the lowest competitor, but with loads of extras thrown in at massive value.
When we needed to change our booking, they helped us with multiple options and no fuss.

Transparency
5/5
Customer Service
5/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeAccommodation
Travel Online
TravelOnline C.Travel OnlineSend a private message

Hi K Lacey, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.

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Jen
JenGreater Melbourne (Outer), VIC

Staffs are not very friendly & impatient on the phone

published

I found that Travel online the staffs are not very friendly on the phone, I understand that they are busy, but for someone who's the first time book a holiday with them, they were very impatient. When you email them, they took a long time to reply and very unhelpful and at the end you still need to call them. However on the phone they just want to rush to finish the phone call, and didn't answer your question, i.e like changing the transfer time from airport to the resort, they keep telling me when you receive the voucher then will tell you, but nothing written on the voucher, and have to made two phone calls then finally someone tells you how to change it.

Customer Service
1/5
Ease of Booking
2/5
Incentivised Review No
Trip Completed No
Travel Online
TravelOnline M.Travel OnlineSend a private message
Jen
Jen

Hello my booking reference No. TOCS281636. Thanks

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  • Verified

All booking are only tentative

published

Horrible experience. The website promise price and availibility. when you book you received a confirmation email only to let you know 24 hour later that they actually don't have availability for the hotel and that the booking was only tentative. By then, you already book you airfare and you stuck with a plane ticket you can't use. When you complain they only answer is this is all written in the T&C's. So carreful if you book with Travel online, all booking are only tentative!!!

Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed No
Booking TypeAccommodation
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