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Great short Holiday destination.
Norfolk Island is quite a unique island and certainly needs a hire car to navigate around. Saw a couple of people on mountain bikes, but doing it tough, as the island has many, many hills and is not set up for push-bikes except in the main town area maybe. Organise a car through your accommodation and it will be at your unit / apartment when you arrive, so no hassles getting to the hire place or on drop off, just leave it at the apartment and have the free airport transfer take to the the airport.
The shops for food, if you are like us and do n...
Everything was fantastic. Originally booked for somewhere else but need to change all plans due to covid & Amy did everything possible to help, suggest & make sure all bases covered. Cannot fault. Thank you for a great holiday experience.
The only objection was no booking transfer from Hotel in Cairns to Airport.Hotels were great with friendly service. Silkhari Hotel in Port Douglas was better than expected.Oakes Hotel in Cairns centrally located with wonderful roof top dining
Booking with travelonline
Booked a holiday to palm Bay resort, long Island with travelonline and was very happy
No unexpected additional fees. Holiday was great. Shal definitely be going back again and will use travelonline again
The booking was straight forward, the fine details were sorted out prior to finalising the deal and what we got was exactly what we booked, everything fell in place
I will have no hesitation in using the service again or recommending it to others
Room was so roomy and so close to everything. Breakfast was great every morning. Overall a great place to stay. Booked Brigadier room. No extra fees after booking. Staff were all lovely.
Prompt and reliable service.
Offers Aussie stays at great prices and many include inclusions. Love that you can book with a deposit and make regular payments to pay for your holiday.
Fantastic company,Couldn’t recommend enough, helped with all of our issues with covid and found the perfect holiday!
Super easy to adjust booking , no unexpected fees. Initially booked a trip to Bali and they helped us change it to Port Douglas. Best holiday I’ve been on, super helpful
Port Douglas holiday.
Travel Online are very professional & would not hesitate to go through them again for our next holiday, thank-you Travel Online, for our wonderful holiday., & for being so inexpensive for us to travel.
BEST VIEWS OF THE CORAL SEA
No other fees, except we had to pay $200.00 deposit, which I wasn't expecting. It is refundable. Booked a Double Ocean. Experience was fine. Meet more than our expectations. It was very easy to adjust our booking and everything went smooth.
Everything was exactly as advertised & amazing value. We booked an apartment in Noosa Heads & the location could not have been better as it was right on Hastings St close to everything, beach, shops & restaurants.
Do not go anywhere near this company!
We understand that the current climate is hard for everyone, but these guys are showing their true colours. We booked to go to Vanuatu as we have done many times. We normally book our own flights and accommodation but I received an email from this company and thought I would give it a try. So obviously our trip was cancelled. No problem, to be expected at the moment and I’ve had a few holidays canceled over the years. I had rang this company about the cancellation in December last year which they confirmed. I have over $1900 in credit with them...so I thought I would use them to book new flights. They sent me a quote to fly from Sydney to Brisbane with the same people , at a cost of over an extra $1000 I have tried over and over and over and over to get my credit sorted . I have talked to virgin directly and they informed me that they can provide the credit directly if travel online agree to hand over the control of tickets. When I told the travel online consultant about this their response was; when you ring virgin you deal with a retail representative and when we (travel online) ring we deal with a wholesale team that don’t give us the cheapest flights! On top of that on the phone they where really rude and condescending in manner. If I had of just booked directly like I normally do I would not be writing this right now. You are far better protected going direct, or using one of the major companies such as flight centre ( I’ve had 2 cancellations and never a problem) I really have to ask What value do you add travel online? If I can order directly and get a cheaper deal ? Please be careful people! If you want to book a holiday through a travel consultant, check out the reviews first. I sure wish I had of .
Quality Service and Great Holidays
We booked through Rravel online to visit Margaret River, for a killer deal with a killer price. Drove 6hr roundabout trip only to be told booking does not exist. Being a Saturday evening in the West, the office was closed so returned home, as the hotel and surrounding areas were fully booked. Contacted office on Monday morning and received a reply within the hour to my complaint. Received a full refund as well as 2 free nights accommodation at the hotel as it was the hotels mistake and not Travel Online. They worked tirelessly so sort out my problem and were sympathetic to my situation and sought the best outcome for me. I will definitely use them again, for their integrity, intuition and can do attitude.
Thieves and a ripoff.
Was given a $3124 credit to use then told I couldn’t. Straight ripoff. They then blamed an ex staff member. Told all veteran websites as well. Don’t use them.
Never book through them
Our flight was cancelled. Virgin claims that TravelOnline are-booked us on a different flight without contacting us, which is illegal. We ended up paying $800 out of pocket for new last minute flights, as the person I spoke to on the phone said they would contact their supervisor and get back to me, but never did. Virgin was able to offer us a cash refund, but stated that it had to be done via TravelOnline as it’s a third party. TravelOnline refused to pass along the cash refund, and was only able to give us a voucher. Oh, and they rely on a system of emails and call-backs, so are impossible to contact if you have a situation at the airport, as we did. Never using or recommending this dodgy service.
A company to avoid.
Last weekend we booked a trip to Hayman Island online. On Monday we received an email enquiring if we were still interested. We phoned the company at 9:29 am Monday. We were informed that the price was now $600 more (less than 48 hrs since the online enquiry. During the phone call we were assured more than once the rooms we requested were available as they could be seen (on the screen). We then completed an online booking including payment information by 9:50am. After waiting over 24 hours for final confirmation, we contacted the company only ...to discover the rooms were not available. I cancelled the holiday over the phone then sent an email requesting confirmation of the cancellation. Yet to receive a reply. I feel this is very poor customer relations.
This is my third booking time and every time has been fabulous, One was a very large multiple family booking and again all plans went off with out any issues.
We have found Travleonline excellent to deal with
We booked a package in Bali for mid 2020. Given overseas travel was curtailed we thought we might have issues getting refunds or credits but not so. We got a JetStar credit for the airfare portion promptly and all bar $100 back from the rest of our booking. That $100 was applied against an internal package we have just taken in Queensland. We will use Travelonline again in the future as a result of their service and cannot fault them.
Sorry I can't leave a 0-star rating
It is plausible that this period of time is showing the best-and-worst of companies. In respect to Travelonline, it won't be Covid that puts their business under, it will be their own lying behaviour, poor communication and poor business practises.
We had a flight to Honolulu cancelled in Oct 2020. We selected a refund via the Jetstar cancellation process. I had upgraded some features of this flight seperately- Jetstar promptly refunded the upgrades directly to us exactly 3wk later. The remaining flight was refunded to Travelonline on that...same date. This was the 6th Nov 2020. I rang Travelonline mid Dec 2020. I was advised the refund was scheduled to be processed mid Jan 2021. I would describe the agent's manner as obtuse, borderline rude. How dare I ask for my money back in a timely manner? I have emailed Travelonline today (mid Jan 2021). They now dispute that they received the Jetstar refund early November and it was actually late November, and now state that we won't see our refund till after 18th Feb 2021.
Appalling Customer service
No one has bothered to return my call or my email dated OCTOBER 29th, it is now December 9th 2020!!!! No follow up, no support, no customer service what so ever during this crisis!! Not once! I highly recommend for consumers to go elsewhere!!! This is a joke and I will never return or engage in their services again.
No communication, poor value
Stay away from this agency. If you have credit with them be ready to be charge more or loose your money.
Booked a room with them 1 year ago, due to covid travel was cancel and credit voucher was gave to me to be spend n any hotel with travel online. I re book with them to go in Fiji, and they refuse as the voucher as to be spent in the same hotel, so I did. However after few day Travel online re contact me saying they need to charge extra due new rates or I can take a cheap room instead
Travelonline to the Rescue
My husband and I needed a break once the borders opened for Qlders in QLD and we booked a trip from the Gold Coast to Hamilton Island in September 2020 staying at the beautiful Beach Club with flights and transfers included. We have used Travelonline in the past many times and have always had great advice and service. This occasion was no different and the travel consultant was extremely knowledgeable providing us with advice on what Hamilton Island had to offer and updated us on what tours and restaurants and activities were running/ closed in...relation to COVID restrictions. We found the process easy and it was great to search their website for ideas then have the back up to be able to talk to their friendly consultants on the phone, as an older couple we find that personal touch very reassuring. After we had booked and confirmed we needed to change our dates and that was attended to without any hassle or dramas just confirming to us that our travel needs and plans are always in good hands when we use Travelonline. We had a wonderful vacation on Hamilton Island and all sailed smoothly that week. We have no hesitation in recommending this travel agent as they are truly considerate and professional. Thank you Travelonline we will be up up and away again soon and we will continue to give Travelonline our business in the future! Kerrie B
Tried the 'bait and switch' strategy."That is totally booked out I'm sorry", we have something else but....... But it was over double what original holiday was. I am quite unhappy with the experience.
We have been booking our holidays through Travel Online for many years. We mainly go on cruises however since COVID have had to look at alternative holidays. Fiona and Kristy have been amazing! They have always communicated with us on cancellation of cruises and future cruise credits that have applied. They have even helped with suggestions on other holidays to Uluru and the next a rail journey to North Queensland. Service has always been five star and booking is so quick and easy. Client for Life!
Refund for my Fiji holiday
I had a holiday booked for July this year to Fiji which was obviously cancelled due to the current situation of Covid19.
After a repeated dialogue with TravelOnline, they refused a refund. They stated that the terms of Fiji Airways didn't provide for a refund in this scenario, even though their quote from Fiji Airways stated that they would provide a refund if required to by law. Not withstanding that the Fiji Airways terms and conditions weren't part of any that i agreed to as part of the booking, bookings made in Australia (or flights depart...ing from Australia) are bound by our local laws. Australian Consumer Law does mandate a refund in this scenario. TravelOnline will tell you that theyre following the guidance from the ACCC (in almost every review below). The updated guidance on the ACCC link they provide is clear that they should provide a refund, and that you have rights as provided under law. I paid for my deposit via Paypal, and after a long dispute, I was refunded my deposit. I encourage all of you that have struggled with TravelOnline to lodge a dispute with your bank if you have paid by credit card, or likewise with Paypal. Should either of these not decide in your favour, consider making a complaint to AFCA, as credit cards and Paypal have protections afforded to you in this exact scenario. Unfortunately your options are limited if you paid via BPAY or direct deposit. Short of those options, consider lodging a claim in QCAT, which is cheap and easy to do, is a no lawyer and no cost jurisdiction and plead your case there. Clearly TravelOnline will do everything in their power to avoid their obligations in providing you a refund, but you have rights, and you should pursue them. Do not bow to their pressure of a credit for a later booking.
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