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Travel Online

Travel Online (page 2 of 10)

4.6 from 1,201 reviews · View Statistics
See the Best Booking Services in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Travel Online

Reviews

  • Transparency
    4.2 (191)
  • Customer Service
    4.2 (232)
  • Trip Completed Yes (194) · No (43)
  • Ease of Booking
    4.5 (232)
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mr boogeyman
mr boogeyman
  • 2 reviews

Great short Holiday destination.

published
Transparency
5/5
Customer Service
5/5
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Shasam
ShasamMetropolitan Adelaide, SA
  • Verified

Fabulous holiday

published

Everything was fantastic. Originally booked for somewhere else but need to change all plans due to covid & Amy did everything possible to help, suggest & make sure all bases covered. Cannot fault. Thank you for a great holiday experience.

Transparency
5/5
Customer Service
5/5
Travel Online
TravelOnline M.Travel Online
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Perfect holiday

published

The only objection was no booking transfer from Hotel in Cairns to Airport.Hotels were great with friendly service. Silkhari Hotel in Port Douglas was better than expected.Oakes Hotel in Cairns centrally located with wonderful roof top dining

Transparency
5/5
Customer Service
5/5
Travel Online
TravelOnline M.Travel Online
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Wendy
WendyHunter Region, NSW

Booking with travelonline

published

Booked a holiday to palm Bay resort, long Island with travelonline and was very happy
No unexpected additional fees. Holiday was great. Shal definitely be going back again and will use travelonline again

Customer Service
4/5
Ease of Booking
5/5
Travel Online
TravelOnline M.Travel Online
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Geoff
GeoffSouth East Queensland, QLD
  • 2 reviews

Well done

published

The booking was straight forward, the fine details were sorted out prior to finalising the deal and what we got was exactly what we booked, everything fell in place
I will have no hesitation in using the service again or recommending it to others

Transparency
5/5
Customer Service
5/5
Travel Online
TravelOnline M.Travel Online
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great deals

published

Room was so roomy and so close to everything. Breakfast was great every morning. Overall a great place to stay. Booked Brigadier room. No extra fees after booking. Staff were all lovely.

Transparency
5/5
Customer Service
5/5
Travel Online
TravelOnline M.Travel Online
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Fiona
FionaPerth, WA

Fantastic value

published

Prompt and reliable service.
Offers Aussie stays at great prices and many include inclusions. Love that you can book with a deposit and make regular payments to pay for your holiday.

Transparency
5/5
Customer Service
5/5
Travel Online
TravelOnline M.Travel Online
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Fantastic company,Couldn’t recommend enough, helped with all of our issues with covid and found the perfect holiday!

published

Super easy to adjust booking , no unexpected fees. Initially booked a trip to Bali and they helped us change it to Port Douglas. Best holiday I’ve been on, super helpful

Transparency
4/5
Customer Service
5/5
Travel Online
TravelOnline M.Travel Online
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Port Douglas holiday.

published

Travel Online are very professional & would not hesitate to go through them again for our next holiday, thank-you Travel Online, for our wonderful holiday., & for being so inexpensive for us to travel.

Transparency
5/5
Customer Service
5/5
Travel Online
TravelOnline M.Travel Online
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Margaret_Barrett
Margaret_BarrettAU
  • 10 reviews
  • 5 likes

BEST VIEWS OF THE CORAL SEA

published

No other fees, except we had to pay $200.00 deposit, which I wasn't expecting. It is refundable. Booked a Double Ocean. Experience was fine. Meet more than our expectations. It was very easy to adjust our booking and everything went smooth.

Transparency
4/5
Customer Service
4/5
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Doug M.
Doug M.
  • 2 reviews

Excellent value.

published

Everything was exactly as advertised & amazing value. We booked an apartment in Noosa Heads & the location could not have been better as it was right on Hastings St close to everything, beach, shops & restaurants.

Transparency
5/5
Customer Service
5/5
Travel Online
TravelOnline M.Travel Online
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Desmond
DesmondIllawarra, NSW
  • 4 reviews
  • 2 likes

Do not go anywhere near this company!

published
Transparency
1/5
Customer Service
1/5
Travel Online
Michelle M.Travel Online
Travel Online
Michelle M.Travel Online
Desmond
Desmond
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Ian
IanPerth, WA
  • 2 reviews
  • 1 like

Quality Service and Great Holidays

published

We booked through Rravel online to visit Margaret River, for a killer deal with a killer price. Drove 6hr roundabout trip only to be told booking does not exist. Being a Saturday evening in the West, the office was closed so returned home, as the hotel and surrounding areas were fully booked. Contacted office on Monday morning and received a reply within the hour to my complaint. Received a full refund as well as 2 free nights accommodation at the hotel as it was the hotels mistake and not Travel Online. They worked tirelessly so sort out my problem and were sympathetic to my situation and sought the best outcome for me. I will definitely use them again, for their integrity, intuition and can do attitude.

Transparency
5/5
Customer Service
5/5
Travel Online
TravelOnline M.Travel Online
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Brendan
BrendanSouth West, WA
  • 3 reviews
  • 2 likes

Thieves and a ripoff.

published

Was given a $3124 credit to use then told I couldn’t. Straight ripoff. They then blamed an ex staff member. Told all veteran websites as well. Don’t use them.
Brendan Phillips

Transparency
1/5
Customer Service
1/5
Travel Online
TravelOnline M.Travel Online
Travel Online
TravelOnline M.Travel Online
Brendan
Brendan
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Sanj
SanjMetropolitan Adelaide, SA

Never book through them

published

Our flight was cancelled. Virgin claims that TravelOnline are-booked us on a different flight without contacting us, which is illegal. We ended up paying $800 out of pocket for new last minute flights, as the person I spoke to on the phone said they would contact their supervisor and get back to me, but never did. Virgin was able to offer us a cash refund, but stated that it had to be done via TravelOnline as it’s a third party. TravelOnline refused to pass along the cash refund, and was only able to give us a voucher. Oh, and they rely on a system of emails and call-backs, so are impossible to contact if you have a situation at the airport, as we did. Never using or recommending this dodgy service.

Transparency
1/5
Customer Service
1/5
Travel Online
TravelOnline M.Travel Online
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adrianrd1
adrianrd1South East Queensland, QLD
  • 2 reviews
  • 1 like

A company to avoid.

published
Transparency
1/5
Customer Service
1/5
Travel Online
TravelOnline M.Travel Online
adrianrd1
adrianrd1
Travel Online
TravelOnline M.Travel Online
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jennifer
jenniferVictoria

Travelonline rocks!

published

This is my third booking time and every time has been fabulous, One was a very large multiple family booking and again all plans went off with out any issues.

Transparency
5/5
Customer Service
5/5
Travel Online
TravelOnline M.Travel Online
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Sue Caroll
Sue Caroll
  • 5 reviews
  • 1 like

We have found Travleonline excellent to deal with

published

We booked a package in Bali for mid 2020. Given overseas travel was curtailed we thought we might have issues getting refunds or credits but not so. We got a JetStar credit for the airfare portion promptly and all bar $100 back from the rest of our booking. That $100 was applied against an internal package we have just taken in Queensland. We will use Travelonline again in the future as a result of their service and cannot fault them.

Transparency
5/5
Customer Service
5/5
Travel Online
Michelle M.Travel Online
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MelN
MelNSydney
  • 10 reviews
  • 16 likes
  • Verified

Sorry I can't leave a 0-star rating

published
Transparency
1/5
Customer Service
1/5
Travel Online
TravelOnline M.Travel Online
MelN
MelN
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Appalling Customer service

published

No one has bothered to return my call or my email dated OCTOBER 29th, it is now December 9th 2020!!!! No follow up, no support, no customer service what so ever during this crisis!! Not once! I highly recommend for consumers to go elsewhere!!! This is a joke and I will never return or engage in their services again.

Transparency
1/5
Customer Service
1/5
Travel Online
TravelOnline M.Travel Online
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andrea p.
andrea p.Sydney, NSW

No communication, poor value

published

Stay away from this agency. If you have credit with them be ready to be charge more or loose your money.
Booked a room with them 1 year ago, due to covid travel was cancel and credit voucher was gave to me to be spend n any hotel with travel online. I re book with them to go in Fiji, and they refuse as the voucher as to be spent in the same hotel, so I did. However after few day Travel online re contact me saying they need to charge extra due new rates or I can take a cheap room instead

Transparency
1/5
Customer Service
1/5
Travel Online
TravelOnline M.Travel Online
andrea p.
andrea p.
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Kerrie Brown
Kerrie BrownSouth East Queensland, QLD
  • 3 reviews

Travelonline to the Rescue

published
Transparency
5/5
Customer Service
5/5
Travel Online
TravelOnline M.Travel Online
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John
JohnSouth East Queensland, QLD

Disappointing Result

published

Tried the 'bait and switch' strategy."That is totally booked out I'm sorry", we have something else but....... But it was over double what original holiday was. I am quite unhappy with the experience.

Transparency
1/5
Customer Service
3/5
Travel Online
TravelOnline M.Travel Online
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Phillip Giles
Phillip GilesSouth East Queensland, QLD
  • Verified

Great Service

published

We have been booking our holidays through Travel Online for many years. We mainly go on cruises however since COVID have had to look at alternative holidays. Fiona and Kristy have been amazing! They have always communicated with us on cancellation of cruises and future cruise credits that have applied. They have even helped with suggestions on other holidays to Uluru and the next a rail journey to North Queensland. Service has always been five star and booking is so quick and easy. Client for Life!

Transparency
5/5
Customer Service
5/5
Travel Online
TravelOnline M.Travel Online
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David
DavidGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 3 likes

Refund for my Fiji holiday

published
Transparency
1/5
Customer Service
1/5
Travel Online
Michelle M.Travel Online
David
David

It's fairly obvious you didn't read my review. I have my refund. I hope that the others can receive a similar outcome that I did.

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Page 2 of 10

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