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Travel Online
4.6 from 1,201 reviews · View Statistics
See the Best Booking Services in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Travel Online

Reviews

4.8
216 reviews
  • Transparency
    4.9 (150)
  • Customer Service
    5.0 (185)
  • Trip Completed Yes (191) · No
  • Ease of Booking
    5.0 (190)
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Phillip Giles
Phillip GilesSouth East Queensland, QLD
  • Verified

Great Service

published

We have been booking our holidays through Travel Online for many years. We mainly go on cruises however since COVID have had to look at alternative holidays. Fiona and Kristy have been amazing! They have always communicated with us on cancellation of cruises and future cruise credits that have applied. They have even helped with suggestions on other holidays to Uluru and the next a rail journey to North Queensland. Service has always been five star and booking is so quick and easy. Client for Life!

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation, Cruise, Flights and Tour
Travel Online
TravelOnline M.Travel Online
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steve a.
steve a.
  • 2 reviews
  • Verified

Great trip: stunning scenery and genuinely friendly people

published

Excellent feedback to queries prior to trip which was excellent in current uncertainty. Very friendly people in stress free, lush landscape. Tours from resort were intimate and informative and resort was incredibly relaxing.

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Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation, Flights and Tour
Travel Online
TravelOnline C.Travel Online

Hi Steve, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.

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Daniel Pearce
Daniel PearceCentral Queensland, QLD

Stress Free Travel

published

My husband and I recently booked a Bali getaway using Travel Online for the first time. We have traveled overseas extensively in the past and found Travel Online especially our agent Lisa professional, helpful. Travel online made this trip one of our most relaxing stress free experiences. We look forward to using Travel online for future holidays.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation and Flights
Travel Online
TravelOnline C.Travel Online

Hi Daniel, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.

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PC134
PC134South East Queensland, QLD

Great experience.

published

From original booking till we arrived home the whole process was seamless. Every thing offered met our expectations, including, pricing, bonus offers airport transfers etc. Would definitely recommend TravelonLine to anyone considering booking a Holiday.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation
Travel Online
TravelOnline C.Travel Online

Thanks for your feedback! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip.

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Accommodation Vanuatu

published

Booked a 5 nights accommodation in Vanuata, I had already purchased flights and made own arrangements for transfers, although the deal listed transfers as included it was easy to make changes to tailor to my wants and needs and the service was so efficient and easy to communicate with. Reservation and payment was quick and easy, accommodation was fantastic and great value. Would definitely book again.

Transparency
4/5
Customer Service
4/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation
Travel Online
TravelOnline C.Travel Online

Hi NDZ, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.

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Clyde Morgan
Clyde MorganGreater Melbourne (Metropolitan), VIC

Helpful and efficient online travel agency

published

We booked a five night trip to Bali. We had some queries about different flight options, and Lisa from travelonline.com answered our queries and helped us choose the best flight/accommodation package for us, including transfers. Costs were as quoted and there were no unexpected, additional costs. Good service.

Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation and Flights
Travel Online
TravelOnline C.Travel Online

Hi Clyde, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.

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Very efficient

published

Met nearly all expectations -one error in advertising stated free flow beer between 5-6 daily but in fact only given voucher for 1 hour free flow beer for 7 nights

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation and Flights
Travel Online
TravelOnline C.Travel Online

Thanks for your feedback Genni. We are very happy to hear you had a great experience with us. Please feel free to DM us if you would like some clarification on the free flow beer offer. Looking forward to helping you book your next trip.

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cottcamry
cottcamryPerth, WA

Included everything for a exceptional stay

published

Contact from Rhiannon before we left was easy to understand and received well when we got to Bali!
Highly recommended to everyone we meet!
The Kirana Hotel Canggu staff were friendly and professional!

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation and Flights
Travel Online
TravelOnline C.Travel Online

Hi Cottcamry We're so happy to hear you had such a great experience with us and enjoyed your time in Bali! We really appreciate your feedback and are looking forward to helping you book your next trip.

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Their attention to detail and responsiveness was exceptional and professional.

published

Our booking exceeded our expectations and we'll definitely use them again! Our agent, Poi Mellon, is worthy of particular mention as she provided great service and responsiveness. We are thankful for a great holiday we had been looking forward to for a long time!

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation and Flights
Travel Online
TravelOnline C.Travel Online

Thanks for your feedback Michael! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip.

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So easy - cheaper than using local travel agent

published

It had been a while since we had done any travel so I was initially a bit nervous, but this system was so easy to use and help was just a phone call away not just online by yourself. We booked a trip for half the price we were going to in the travel agent. Booking was simple. Payment was straightforward and we had a ball. Anytime I called the staff were helpful and nothing was too much trouble. Will definitely use this service again for our next trip.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation and Flights
Travel Online
TravelOnline C.Travel Online

Hey There! We are very happy to hear you had a great experience with us and enjoyed your holiday! We look forward to helping you book your next exciting trip.

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Sharon Schruba
Sharon SchrubaSydney Surrounds, NSW
  • 2 reviews
  • 1 like

travelonline is a great company!

published

Everything went like clockwork. The transfers were there and on time. We upgraded our flight to Fiji Air, amazing service! No additional fees. I booked during click frenzy so I used the coupon to upgrade to Fiji Air. So much better than Jetstar.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation and Flights
Travel Online
TravelOnline C.Travel Online

Hi Sharon, We're so happy to hear you had such a great experience with us and enjoyed your holiday. We really appreciate your feedback and are looking forward to helping you book your next trip.

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Travelonline Mulia Bali Package

published

This package is highly recommendable. It includes airport transfers, most amazing buffet breakfast and US$25 per day in food & beverage credits. The Mulia grounds are fantastic with lots of different pool areas. We especially enjoyed the Sky Bar with great drinks & delicious food. Will be booking this deal again in the future.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation and Flights
Travel Online
TravelOnline C.Travel Online

Hi Sue, we're so happy to hear you've had a great holiday in Bali at The Mulia. We really appreciate your feedback and are looking forward to helping you book your next trip.

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grace
graceSouth East Queensland, QLD
  • 2 reviews

amazing!!

published

amazing company, really really helpful and nice! would book with them again. made booking our first holiday stress free! kept contact often and have us a gift for booking with them too. :)

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation and Flights
Travel Online
TravelOnline C.Travel Online

Thanks for your feedback Grace! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip.

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John and Joy
John and JoySouth East Queensland, QLD

Trouble free booking

published

Was hesitant to use online travel agent as always previously booked with well known agent ..
She was always so busy and often didn’t return our calls.
Couldn’t believe how easy it was to book holiday online and everything went smoothly..no hidden charges.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation and Flights
Travel Online
TravelOnline C.Travel Online

Hi John & Joy, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.

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Family getaway

published

Seaworld Absolutely fantastic value and all the family had a wonderful time. Definitely be back and biking again. Agent is a great pleasure to deal with, no hassles at all.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation
Travel Online
TravelOnline C.Travel Online

Hi Peta, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.

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Karina
KarinaHunter Region, NSW

Best easy service

published

Using the Travel online service for booking our holiday was simple and easy and when speaking to a representative was accommodating and able to facilitate our requirements. Would use again

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation
Travel Online
TravelOnline C.Travel Online

Thanks for your feedback Karina! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip.

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Debbie Geen
Debbie GeenIllawarra, NSW

Most relaxing and enjoyable holiday that I have been on

published

This holiday exceeded my expectations to Heron Island. We had a superb room with aircon and a TV which we were not expecting. Service was fabulous. Very professional. Travel Online were very easy to communicate with and looked after most things.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation
Travel Online
TravelOnline C.Travel Online

Hi Debbie, We're so happy to hear you had such a great experience at Heron Island, it is a beautiful resort! We really appreciate your feedback and are looking forward to helping you book your next trip.

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Hedle H.
Hedle H.Mid West, WA

Excellent service and easy to use

published
Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation
Travel Online
TravelOnline C.Travel Online

Hi Hedle, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.

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Perfect and highly recommended

published

Booked my travel to Fiji and i live in New Zealand - was a hassle free and extremely efficient service by this team. i would definetly use them again. clear information and no hidden fees etc. Lisa is amazingly efficient in her work. Thanks again.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation
Travel Online
TravelOnline C.Travel Online

Thanks for your feedback Sam! We are very happy to hear you had a great experience working with Lisa to create your dream holiday. Looking forward to helping you book your next trip.

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Kayla K.
Kayla K.Perth, WA

Highly recommend!

published

Great experience using this company I was sceptical at first at how cheap the price was for the holiday packages thinking it was too good to be true. Everything went perfectly and all staff were very helpful!

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation, Flights and Tour
Travel Online
TravelOnline C.Travel Online

Hi Kayla, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.

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Neil L.
Neil L.Far West, NSW

Second Trip organised by Travel Online to Bali

published

Booked with Travel Online to Bali in November Great Trip to Kuta and on return Booked again for Quick Trip before Christmas to Ubud Consultant was great and serviced our needs. Great Job

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation and Flights
Travel Online
TravelOnline C.Travel Online

Hi Neil, We're so happy to hear you had such a great experience with us and enjoyed your trip to beautiful Bali! We really appreciate your feedback and are looking forward to helping you book your next trip.

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Peter Mott
Peter MottWide Bay-Burnett, QLD

EXCELLENT CUSTOMER SERVICE

published

Booked a family holiday to Phuket through Travel Online. It was very easy to do and the customer service I received was fantastic. After confirming my booking online I received a call from Lisa firstly thanking for my booking but also advising that they may be more preferable flights available for me and the family. Within minutes Lisa sent through other flight options which in fact were better then what I had initially booked. Our holiday was wonderful, everything went smoothly, there wasn't a single thing that we were disappointed with. A big thank you to Lisa and the team at Travel Online.

Peter & Robyn

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation and Flights
Travel Online
TravelOnline C.Travel Online

Thanks for your feedback Peter! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip.

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Was great experience booking through travel online.

published

We booked our holiday to fiji through travelonline. Was a wonderful experience for the whole family. The packages included was really good and was a really smooth and hassle free experience

Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation and Flights
Travel Online
TravelOnline C.Travel Online

Thanks for your feedback Rikesh! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip.

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Sheri
SheriQueensland
  • Verified

Hassle Free!

published

We booked a 7 night all inclusive package to Samoa with Travel Online. Answered all our queries in a prompt manner and organised everything down to the final details, hassle free. They were very competitive with their pricing and no hidden cost. They kept us up do date with any changes to our itinerary and health alerts. I would highly recommend Travel online and will be definitely using them again for our future travels.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation and Flights
Travel Online
TravelOnline C.Travel Online

Hi Sheri, We're so hear you had such a great experience with us and enjoyed your trip to beautiful Samoa! We really appreciate your feedback and are looking forward to helping you book your next trip.

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Kevin H
Kevin HSouth East Queensland, QLD

Excellent Service

published

We booked all inclusive 9 days in Phuket and 4 days in Singapore with TravelOnline and everything ran smoothly. Excellent service and all the paperwork was sorted easily in time. Will definitely be booking with them again. Thank you to Rachelle and all the crew there.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation, Flights, Insurance and Tour
Travel Online
TravelOnline C.Travel Online

Thanks for your feedback Kevin! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip.

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