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Travelonline to the Rescue
My husband and I needed a break once the borders opened for Qlders in QLD and we booked a trip from the Gold Coast to Hamilton Island in September 2020 staying at the beautiful Beach Club with flights and transfers included. We have used Travelonline in the past many times and have always had great advice and service. This occasion was no different and the travel consultant was extremely knowledgeable providing us with advice on what Hamilton Island had to offer and updated us on what tours and restaurants and activities were running/ closed in...relation to COVID restrictions. We found the process easy and it was great to search their website for ideas then have the back up to be able to talk to their friendly consultants on the phone, as an older couple we find that personal touch very reassuring. After we had booked and confirmed we needed to change our dates and that was attended to without any hassle or dramas just confirming to us that our travel needs and plans are always in good hands when we use Travelonline. We had a wonderful vacation on Hamilton Island and all sailed smoothly that week. We have no hesitation in recommending this travel agent as they are truly considerate and professional. Thank you Travelonline we will be up up and away again soon and we will continue to give Travelonline our business in the future! Kerrie B
We have been booking our holidays through Travel Online for many years. We mainly go on cruises however since COVID have had to look at alternative holidays. Fiona and Kristy have been amazing! They have always communicated with us on cancellation of cruises and future cruise credits that have applied. They have even helped with suggestions on other holidays to Uluru and the next a rail journey to North Queensland. Service has always been five star and booking is so quick and easy. Client for Life!
Great service during these unsettled times
I had several holidays booked with Travelonline when the borders closed. One in Fiji and later, because I thought at least interstate borders would stay open, one on Heron Island. Both fell foul of border closures. I was worried because so many have simply lost all their payments, but travel online were great. Getting me a full refund for Heron Island, refund of my accommodation deposits for Fiji and credit for flights (as that was all the airlines had offered). This meant I could rebook Fiji for mid next year without the worry that my money would be lost.
I booked my accommodation on 4th of March and I was suppose to fly yesterday the 10th April. The hotel has informed me that they will cancell our bookings with no penalties due to all flights being disrupted because of Covid-19. Now I dont understand why travel online is still holding onto their what soever terms and conditions that you dont want to refund my money. We are not planning to travel any soon so we need refund not credit. It's very frustrating as I got email that I will be offered credit but with no other information like voucher ...number or something where it could be used in future. All our other accommodations are also canceled and they have kindly provided full refund as this is something which the whole world is being affected so why aren't travel online being freezing their terms and conditions and giving us refund. We pay on the spot so why cant we get our money back. Please I need answers and my booking ref is QW4253124. It takes a long while for your team to response our email,,,please try to be more efficient. I think my problem should have been fixed already before my departure date but it's already past my departure date and yet still not fixed.
Great trip: stunning scenery and genuinely friendly people
Excellent feedback to queries prior to trip which was excellent in current uncertainty. Very friendly people in stress free, lush landscape. Tours from resort were intimate and informative and resort was incredibly relaxing.
Great value, really helpful
Travel online provided a great rate, slightly cheaper than the lowest competitor, but with loads of extras thrown in at massive value.
When we needed to change our booking, they helped us with multiple options and no fuss.
Stress Free Travel
My husband and I recently booked a Bali getaway using Travel Online for the first time. We have traveled overseas extensively in the past and found Travel Online especially our agent Lisa professional, helpful. Travel online made this trip one of our most relaxing stress free experiences. We look forward to using Travel online for future holidays.
From original booking till we arrived home the whole process was seamless. Every thing offered met our expectations, including, pricing, bonus offers airport transfers etc. Would definitely recommend TravelonLine to anyone considering booking a Holiday.
Booked a 5 nights accommodation in Vanuata, I had already purchased flights and made own arrangements for transfers, although the deal listed transfers as included it was easy to make changes to tailor to my wants and needs and the service was so efficient and easy to communicate with. Reservation and payment was quick and easy, accommodation was fantastic and great value. Would definitely book again.
Helpful and efficient online travel agency
We booked a five night trip to Bali. We had some queries about different flight options, and Lisa from travelonline.com answered our queries and helped us choose the best flight/accommodation package for us, including transfers. Costs were as quoted and there were no unexpected, additional costs. Good service.
Met nearly all expectations -one error in advertising stated free flow beer between 5-6 daily but in fact only given voucher for 1 hour free flow beer for 7 nights
Included everything for a exceptional stay
Contact from Rhiannon before we left was easy to understand and received well when we got to Bali!
Highly recommended to everyone we meet!
The Kirana Hotel Canggu staff were friendly and professional!
Their attention to detail and responsiveness was exceptional and professional.
Our booking exceeded our expectations and we'll definitely use them again! Our agent, Poi Mellon, is worthy of particular mention as she provided great service and responsiveness. We are thankful for a great holiday we had been looking forward to for a long time!
So easy - cheaper than using local travel agent
It had been a while since we had done any travel so I was initially a bit nervous, but this system was so easy to use and help was just a phone call away not just online by yourself. We booked a trip for half the price we were going to in the travel agent. Booking was simple. Payment was straightforward and we had a ball. Anytime I called the staff were helpful and nothing was too much trouble. Will definitely use this service again for our next trip.
travelonline is a great company!
Everything went like clockwork. The transfers were there and on time. We upgraded our flight to Fiji Air, amazing service! No additional fees. I booked during click frenzy so I used the coupon to upgrade to Fiji Air. So much better than Jetstar.
Travelonline Mulia Bali Package
This package is highly recommendable. It includes airport transfers, most amazing buffet breakfast and US$25 per day in food & beverage credits. The Mulia grounds are fantastic with lots of different pool areas. We especially enjoyed the Sky Bar with great drinks & delicious food. Will be booking this deal again in the future.
amazing company, really really helpful and nice! would book with them again. made booking our first holiday stress free! kept contact often and have us a gift for booking with them too. :)
Trouble free booking
Was hesitant to use online travel agent as always previously booked with well known agent ..
She was always so busy and often didn’t return our calls.
Couldn’t believe how easy it was to book holiday online and everything went smoothly..no hidden charges.
Seaworld Absolutely fantastic value and all the family had a wonderful time. Definitely be back and biking again. Agent is a great pleasure to deal with, no hassles at all.
Best easy service
Using the Travel online service for booking our holiday was simple and easy and when speaking to a representative was accommodating and able to facilitate our requirements. Would use again
Most relaxing and enjoyable holiday that I have been on
This holiday exceeded my expectations to Heron Island. We had a superb room with aircon and a TV which we were not expecting. Service was fabulous. Very professional. Travel Online were very easy to communicate with and looked after most things.
Excellent service and easy to use
I found Travelonline through a Facebook advertisement. I navigated to the website and found a deal that was $500 cheaper than the hotel had advertised and got a few extra freebies thrown in as well. I got a quote from travelonline and gave them a call with a few questions. All my questions were answered and the booking was confirmed and paid for within 24 hours. The deal included transfers and the drivers were there 20 minutes early on both days.The drivers were professional, courteous and very informative I cannot find anything to fault them a...t all. The best thing was that the entire booking process was online and I could choose certain add-ons such as travel insurance if I wanted them. There was no pushy travel agent trying to sell me something or get me to upgrade etc. I asked Flight centre if they would match the price as they advertise that they would and I was told flight Centre only price match hotel quotes now, so they wouldn't do it. I would highly recommend Travelonline if you are looking for a competitive price and ease of booking.
Perfect and highly recommended
Booked my travel to Fiji and i live in New Zealand - was a hassle free and extremely efficient service by this team. i would definetly use them again. clear information and no hidden fees etc. Lisa is amazingly efficient in her work. Thanks again.
Great experience using this company I was sceptical at first at how cheap the price was for the holiday packages thinking it was too good to be true. Everything went perfectly and all staff were very helpful!
Second Trip organised by Travel Online to Bali
Booked with Travel Online to Bali in November Great Trip to Kuta and on return Booked again for Quick Trip before Christmas to Ubud Consultant was great and serviced our needs. Great Job
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