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Travel Online

Travel Online (page 2 of 10)

4.6 from 1,196 reviews · View Statistics
See the Best Booking Services in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Transparency
    4.9 (153)
  • Customer Service
    4.9 (188)
  • Trip Completed Yes (190) · No (5)
  • Ease of Booking
    5.0 (194)
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Kerrie Brown
Kerrie BrownSouth East Queensland, QLD
  • 3 reviews

Travelonline to the Rescue

published
Transparency
5/5
Customer Service
5/5
Travel Online
TravelOnline M.Travel Online
Phillip Giles
Phillip GilesSouth East Queensland, QLD
  • Verified

Great Service

published

We have been booking our holidays through Travel Online for many years. We mainly go on cruises however since COVID have had to look at alternative holidays. Fiona and Kristy have been amazing! They have always communicated with us on cancellation of cruises and future cruise credits that have applied. They have even helped with suggestions on other holidays to Uluru and the next a rail journey to North Queensland. Service has always been five star and booking is so quick and easy. Client for Life!

Transparency
5/5
Customer Service
5/5
Travel Online
TravelOnline M.Travel Online
Lynda W
Lynda WSydney
  • 6 reviews
  • 8 likes
  • Verified

Great service during these unsettled times

published

I had several holidays booked with Travelonline when the borders closed. One in Fiji and later, because I thought at least interstate borders would stay open, one on Heron Island. Both fell foul of border closures. I was worried because so many have simply lost all their payments, but travel online were great. Getting me a full refund for Heron Island, refund of my accommodation deposits for Fiji and credit for flights (as that was all the airlines had offered). This meant I could rebook Fiji for mid next year without the worry that my money would be lost.

Transparency
5/5
Customer Service
5/5
Travel Online
TravelOnline M.Travel Online

Not refunding-covid-19

published
Transparency
2/5
Customer Service
3/5
Travel Online
TravelOnline C.Travel Online
Rameeza A.
Rameeza A.

Thank you for the response...highly appreciated

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steve a.
steve a.
  • 2 reviews
  • Verified

Great trip: stunning scenery and genuinely friendly people

published

Excellent feedback to queries prior to trip which was excellent in current uncertainty. Very friendly people in stress free, lush landscape. Tours from resort were intimate and informative and resort was incredibly relaxing.

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Transparency
5/5
Customer Service
5/5
Travel Online
TravelOnline C.Travel Online

Hi Steve, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.

K Lacey
K LaceySydney, NSW
  • 3 reviews
  • 1 like

Great value, really helpful

published

Travel online provided a great rate, slightly cheaper than the lowest competitor, but with loads of extras thrown in at massive value.
When we needed to change our booking, they helped us with multiple options and no fuss.

Transparency
5/5
Customer Service
5/5
Travel Online
TravelOnline C.Travel Online

Hi K Lacey, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.

Daniel Pearce
Daniel PearceCentral Queensland, QLD

Stress Free Travel

published

My husband and I recently booked a Bali getaway using Travel Online for the first time. We have traveled overseas extensively in the past and found Travel Online especially our agent Lisa professional, helpful. Travel online made this trip one of our most relaxing stress free experiences. We look forward to using Travel online for future holidays.

Transparency
5/5
Customer Service
5/5
Travel Online
TravelOnline C.Travel Online

Hi Daniel, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.

PC134
PC134South East Queensland, QLD

Great experience.

published

From original booking till we arrived home the whole process was seamless. Every thing offered met our expectations, including, pricing, bonus offers airport transfers etc. Would definitely recommend TravelonLine to anyone considering booking a Holiday.

Transparency
5/5
Customer Service
5/5
Travel Online
TravelOnline C.Travel Online

Thanks for your feedback! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip.

Accommodation Vanuatu

published

Booked a 5 nights accommodation in Vanuata, I had already purchased flights and made own arrangements for transfers, although the deal listed transfers as included it was easy to make changes to tailor to my wants and needs and the service was so efficient and easy to communicate with. Reservation and payment was quick and easy, accommodation was fantastic and great value. Would definitely book again.

Transparency
4/5
Customer Service
4/5
Travel Online
TravelOnline C.Travel Online

Hi NDZ, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.

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Clyde Morgan
Clyde MorganGreater Melbourne (Metropolitan), VIC

Helpful and efficient online travel agency

published

We booked a five night trip to Bali. We had some queries about different flight options, and Lisa from travelonline.com answered our queries and helped us choose the best flight/accommodation package for us, including transfers. Costs were as quoted and there were no unexpected, additional costs. Good service.

Customer Service
5/5
Ease of Booking
5/5
Travel Online
TravelOnline C.Travel Online

Hi Clyde, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.

Very efficient

published

Met nearly all expectations -one error in advertising stated free flow beer between 5-6 daily but in fact only given voucher for 1 hour free flow beer for 7 nights

Transparency
5/5
Customer Service
5/5
Travel Online
TravelOnline C.Travel Online

Thanks for your feedback Genni. We are very happy to hear you had a great experience with us. Please feel free to DM us if you would like some clarification on the free flow beer offer. Looking forward to helping you book your next trip.

cottcamry
cottcamryPerth, WA

Included everything for a exceptional stay

published

Contact from Rhiannon before we left was easy to understand and received well when we got to Bali!
Highly recommended to everyone we meet!
The Kirana Hotel Canggu staff were friendly and professional!

Transparency
5/5
Customer Service
5/5
Travel Online
TravelOnline C.Travel Online

Hi Cottcamry We're so happy to hear you had such a great experience with us and enjoyed your time in Bali! We really appreciate your feedback and are looking forward to helping you book your next trip.

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Their attention to detail and responsiveness was exceptional and professional.

published

Our booking exceeded our expectations and we'll definitely use them again! Our agent, Poi Mellon, is worthy of particular mention as she provided great service and responsiveness. We are thankful for a great holiday we had been looking forward to for a long time!

Transparency
5/5
Customer Service
5/5
Travel Online
TravelOnline C.Travel Online

Thanks for your feedback Michael! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip.

So easy - cheaper than using local travel agent

published

It had been a while since we had done any travel so I was initially a bit nervous, but this system was so easy to use and help was just a phone call away not just online by yourself. We booked a trip for half the price we were going to in the travel agent. Booking was simple. Payment was straightforward and we had a ball. Anytime I called the staff were helpful and nothing was too much trouble. Will definitely use this service again for our next trip.

Transparency
5/5
Customer Service
5/5
Travel Online
TravelOnline C.Travel Online

Hey There! We are very happy to hear you had a great experience with us and enjoyed your holiday! We look forward to helping you book your next exciting trip.

Sharon Schruba
Sharon SchrubaSydney Surrounds, NSW
  • 2 reviews
  • 1 like

travelonline is a great company!

published

Everything went like clockwork. The transfers were there and on time. We upgraded our flight to Fiji Air, amazing service! No additional fees. I booked during click frenzy so I used the coupon to upgrade to Fiji Air. So much better than Jetstar.

Transparency
5/5
Customer Service
5/5
Travel Online
TravelOnline C.Travel Online

Hi Sharon, We're so happy to hear you had such a great experience with us and enjoyed your holiday. We really appreciate your feedback and are looking forward to helping you book your next trip.

Travelonline Mulia Bali Package

published

This package is highly recommendable. It includes airport transfers, most amazing buffet breakfast and US$25 per day in food & beverage credits. The Mulia grounds are fantastic with lots of different pool areas. We especially enjoyed the Sky Bar with great drinks & delicious food. Will be booking this deal again in the future.

Transparency
5/5
Customer Service
5/5
Travel Online
TravelOnline C.Travel Online

Hi Sue, we're so happy to hear you've had a great holiday in Bali at The Mulia. We really appreciate your feedback and are looking forward to helping you book your next trip.

grace
graceSouth East Queensland, QLD
  • 2 reviews

amazing!!

published

amazing company, really really helpful and nice! would book with them again. made booking our first holiday stress free! kept contact often and have us a gift for booking with them too. :)

Transparency
5/5
Customer Service
5/5
Travel Online
TravelOnline C.Travel Online

Thanks for your feedback Grace! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip.

John and Joy
John and JoySouth East Queensland, QLD

Trouble free booking

published

Was hesitant to use online travel agent as always previously booked with well known agent ..
She was always so busy and often didn’t return our calls.
Couldn’t believe how easy it was to book holiday online and everything went smoothly..no hidden charges.

Transparency
5/5
Customer Service
5/5
Travel Online
TravelOnline C.Travel Online

Hi John & Joy, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.

Family getaway

published

Seaworld Absolutely fantastic value and all the family had a wonderful time. Definitely be back and biking again. Agent is a great pleasure to deal with, no hassles at all.

Transparency
5/5
Customer Service
5/5
Travel Online
TravelOnline C.Travel Online

Hi Peta, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.

Karina
KarinaHunter Region, NSW

Best easy service

published

Using the Travel online service for booking our holiday was simple and easy and when speaking to a representative was accommodating and able to facilitate our requirements. Would use again

Transparency
5/5
Customer Service
5/5
Travel Online
TravelOnline C.Travel Online

Thanks for your feedback Karina! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip.

Debbie Geen
Debbie GeenIllawarra, NSW

Most relaxing and enjoyable holiday that I have been on

published

This holiday exceeded my expectations to Heron Island. We had a superb room with aircon and a TV which we were not expecting. Service was fabulous. Very professional. Travel Online were very easy to communicate with and looked after most things.

Transparency
5/5
Customer Service
5/5
Travel Online
TravelOnline C.Travel Online

Hi Debbie, We're so happy to hear you had such a great experience at Heron Island, it is a beautiful resort! We really appreciate your feedback and are looking forward to helping you book your next trip.

Hedle H.
Hedle H.Mid West, WA

Excellent service and easy to use

published
Transparency
5/5
Customer Service
5/5
Travel Online
TravelOnline C.Travel Online

Hi Hedle, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.

Perfect and highly recommended

published

Booked my travel to Fiji and i live in New Zealand - was a hassle free and extremely efficient service by this team. i would definetly use them again. clear information and no hidden fees etc. Lisa is amazingly efficient in her work. Thanks again.

Transparency
5/5
Customer Service
5/5
Travel Online
TravelOnline C.Travel Online

Thanks for your feedback Sam! We are very happy to hear you had a great experience working with Lisa to create your dream holiday. Looking forward to helping you book your next trip.

Kayla K.
Kayla K.Perth, WA

Highly recommend!

published

Great experience using this company I was sceptical at first at how cheap the price was for the holiday packages thinking it was too good to be true. Everything went perfectly and all staff were very helpful!

Transparency
5/5
Customer Service
5/5
Travel Online
TravelOnline C.Travel Online

Hi Kayla, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.

Neil L.
Neil L.Far West, NSW

Second Trip organised by Travel Online to Bali

published

Booked with Travel Online to Bali in November Great Trip to Kuta and on return Booked again for Quick Trip before Christmas to Ubud Consultant was great and serviced our needs. Great Job

Transparency
5/5
Customer Service
5/5
Travel Online
TravelOnline C.Travel Online

Hi Neil, We're so happy to hear you had such a great experience with us and enjoyed your trip to beautiful Bali! We really appreciate your feedback and are looking forward to helping you book your next trip.

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