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Travel Online

Reviews

Review distribution

5 star
927
4 star
101
3 star
10
2 star
14
1 star
33

Lauren

LaurenSouth East Queensland, QLD

A fantastic experience

published

We are so happy to have experienced a seamless holiday using Travelonline. We booked within a few weeks of leaving for our holiday after another company cancelled our reservation without notice. There was very little time and we already had paid for flights. Travelonline were prompt in booking us in and confirming all the details with us. There were no unexpected expenses and really was an easy process!

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Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation
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1 comment
Travel Online
TravelOnline C.Travel Online

Hi Lauren! We're very happy that we could assist you and ensure your holiday went ahead! We really appreciate your feedback and look forward helping you book your next trip.


Kiwibrent

KiwibrentSouth East Queensland, QLD

  • 2 reviews
  • 2 likes

Our new go to travel website

published

Great service and great price and no hidden costs. Just got back from three weeks in Thailand and Singapore and no issues at all. Have booked our next trip with them already.

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Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation, Flights and Insurance
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1 comment
Travel Online
TravelOnline C.Travel Online

Thanks for your feedback! We are very happy to hear you had a great experience with us. Enjoy your next trip!

Kaz

KazRichmond-Tweed, NSW

  • 2 reviews
  • Verified customer

Fabulous Once Again

published

Travelonline are the one we go to for our overseas trips. All dealings have been easy, best deals and offers. No problems in communications and very professional.
All legs of our journeys and transfers have been a breeze.
We will use Travelonline again and highly recommend them.

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Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation and Flights
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1 comment
Travel Online
TravelOnline C.Travel Online

Thanks for your feedback Kaz! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip.

Leanne

LeanneGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • Verified customer

Super easy and competitive quoting for flights, accommodation & packages

published

TravelOnline is so easy to navigate and obtain instant quotes. Also reassuring that even when doing a search elsewhere, TravelOnline have the most reasonable prices almost all of the time. Whenever I've need additional assistance, either via email or phone, this has been prompt.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation and Flights
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1 comment
Travel Online
TravelOnline C.Travel Online

Hey Leanne, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.


Great service

published

It was so easy booking with travel online what you see is what you got and there were no hidden fees I would definitely use them again. Thank you travel online

Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation and Flights
See all answers
1 comment
Travel Online
TravelOnline C.Travel Online

We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip!


Wayde M.

Wayde M.South East Queensland, QLD

Travel online is just awesome

published

Dealing with travel online was a good experience everything was dealt with in a professional manner regarding our trip to Thailand.The hotel package deal plus flights was just perfect for our first trip to Thailand. Thankyou very much for the professional service you provided us with.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation and Flights
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1 comment
Travel Online
TravelOnline C.Travel Online

Thanks for your feedback Wayde, we hope you enjoy Thailand! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip.

The reviewer stated that an incentive was offered for this review


Joe

JoeMetropolitan Adelaide, SA

Great staff, excellent service

published

It was really easy booking our travel with Travel Online. The staff were really helpful and made the process enjoyable. Whenever we had queries they were quick to respond and provide suggestions.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation and Flights
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1 comment
Travel Online
TravelOnline C.Travel Online

Thanks for your feedback Joe! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip.


Gavin  Carpenter

Gavin CarpenterAlice Springs, NT

All ok

published

All good, enjoyed the trip. No real help needed from travel consultants as we travel overseas regularly so book, pay up and shut up is our system of operation.
Just a matter of see a trip that suits our interests, book and go. Will certainly keep an eye on this company together with several others we use. We never give a 5 as from there it can only be down.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation and Flights
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1 comment
Travel Online
TravelOnline C.Travel Online

Hi Gavin, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.

John

JohnSouth West, WA

Fantastic

published

It was very well organized with no problems and no extra hidden fees or bad surprises. Everything went very smooth. We will be using this company again for sure. Thank you Travel Online.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation, Flights and Tour
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1 comment
Travel Online
TravelOnline M.Travel Online

We're so happy to hear you had such a great experience with us John. We really appreciate your feedback and are looking forward to helping you book your next trip.

The reviewer stated that an incentive was offered for this review

Raga

RagaPerth, WA

Awesome travel agents and Localy based

published

Lovely travel agents, locally based and very smooth booking process. No unexpected fees, their service exceeded my expectations. Would definitely book again with them again. Very good prices as well!!

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation
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1 comment
Travel Online
TravelOnline M.Travel Online

Thanks for the awesome feedback! We are very happy to hear you enjoyed your experience with us. We're looking forward to helping you book your next trip.


Michelle R.

Michelle R.Greater Melbourne (Outer), VIC

  • 4 reviews

Simple & great experience

published

Booking our first overseas holiday was easy and very affordable using TravelOnline. A consultant was always on hand to help and provide assistance when needed. We'll be using them again in future.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation
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1 comment
Travel Online
TravelOnline M.Travel Online

We're so happy to hear you had such a great experience with us Michelle. We really appreciate your feedback and are looking forward to helping you book your next trip.


Robert

RobertSouth East Queensland, QLD

Fantastic service

published

Travelonline are easy to deal with, our consultant was prompt with all paperwork and quickly responded to any questions. The transfer service to and from the airport was on time and good quality vehicles. We will recommend Travelonline to anyone interested in traveling.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation, Flights and Tour
See all answers
1 comment
Travel Online
TravelOnline M.Travel Online

Thanks for the awesome feedback Robert! We are very happy to hear you enjoyed your experience with us. We're looking forward to helping you book your next trip.


Tanya

TanyaPerth, WA

Efficient service

published

Travel Online made our holiday arranging so simple. We had such a great holiday in Phuket at Beyond Kata with all the information needed from Rachelle as soon as we booked.
Thanks so much

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation and Flights
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1 comment
Travel Online
TravelOnline M.Travel Online

We're so happy to hear you had such a great experience with us Tanya. We really appreciate your feedback and will pass on your kind words to Rachelle. Looking forward to helping you book your next trip.


Easy booking

published

Questions were answered quickly, the whole trip went off with no problems. No extra charges incurred. Had a wonderful holiday in Thailand at a very good price. Would definitely use travel online again.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation and Flights
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1 comment
Travel Online
TravelOnline M.Travel Online

Thanks for the awesome feedback Mandy! We are very happy to hear you enjoyed your trip to Thailand. We're looking forward to helping you book your next holiday.

Rob Morris

Rob Morris

  • 3 reviews

Great Hoilday

published

Easy and straight forward quick to respond to any questions I had no addition fees knew what I was getting we booked a holiday to Bali staying at the Hard Rock was very clean and great service, the only fault or complaint is it is very pricey.
Would definitely book again with Travel Online

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation and Flights
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1 comment
Travel Online
TravelOnline M.Travel Online

We're so happy to hear you had such a great experience with us Rob. We really appreciate your feedback and are looking forward to helping you book your next trip.

Vo Rogue

Vo RogueGreater Melbourne (Outer), VIC

  • 2 reviews

1st Class service all the way

published

I can't recommend Travel Online highly enough, the service was excellent, great value for money holiday and a stress free holiday.

Thank you to Rachelle and the team, we will definitely be back to book with you again and will be recommending you highly to family and friends :-)

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation and Flights
See all answers
1 comment
Travel Online
TravelOnline M.Travel Online

Thanks for the awesome feedback Vo! We are very happy to hear you enjoyed your experience with us. We'll be sure to pass on your kind words to Rachelle. Looking forward to helping you book your next trip.


Kim

KimSouth East Queensland, QLD

Excellent customer service

published

No question too silly to ask, they were very understanding and helpful, first time booking overseas holiday. Made us feel very comfortable , checked with us a week before travel to make sure we had covered all aspects for our trip going above and beyond.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation
See all answers
1 comment
Travel Online
TravelOnline M.Travel Online

We're so happy to hear you had such a great experience with us Kim. We really appreciate your feedback and are looking forward to helping you book your next trip.


Superb!

published

Package deal to Thailand including airfares,transfers, accommodation in a beautiful centrally located resort with amazing swimming pools and breakfast. Great value for money, everything paid for up front. All went very smoothly. Travel online is easy to deal with, would definitely book again if they had a deal that suited our needs.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation and Flights
See all answers
1 comment
Travel Online
TravelOnline M.Travel Online

Thanks for the awesome feedback Duncan! We are very happy to hear you enjoyed your experience with us. Looking forward to helping you book your next trip.


Jacqui

JacquiHunter Region, NSW

Fantastic

published

Holiday to Fiji for 2 adults and 3 children, booked online, everything via email, easy and excellent service, would highly recommend and will definitely book through travel online again. Holiday was exactly as described, excellent value for money

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation and Flights
See all answers
1 comment
Travel Online
TravelOnline M.Travel Online

We're so happy to hear you had such a great experience with us Jacqui. We really appreciate your feedback and are looking forward to helping you book your next trip.


Good service, great deals.

published

Travel Online gave us a great deal on our resort accommodation in Ubud, Bali, with many package inclusions. Everything was booked and paid for prior to our trip, everything went smoothly and was in place as expected. Would book through Travel Online again if they had a deal that suited what we were looking for.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation
See all answers
1 comment
Travel Online
TravelOnline M.Travel Online

Thanks for the awesome feedback Leanne! We are very happy to hear you enjoyed your experience with us! Looking forward to helping you book your next trip.


Page 1 of 55

Questions & Answers

Josephine E.

Josephine E.asked

I would like to tour Australia

No answers

Josephine E.

Josephine E.asked

Do you do tours of Australia

No answers

Sandra P

Sandra Pasked

When visiting Patong which is the best hotel to book and which is the best time of year to travel.
I am in my 60’s and love very good accom.andservice when on holidays,

2 answers
Travel Online
TravelOnline M.Travel Online

Hi Sandra, November to February is the best time to visit Patong weather-wise as it is relatively mild and sunny with humidity levels dropping and temperatures cooling from the North East breeze. However flights and accommodation tend to be more expensive from November to February due to the favourable weather conditions over the holiday 'high' season. The low season generally occurs between March (After Chinese New Year) and October where flights and accommodation are much cheaper.

In terms of where to say, we would recommend either Patong Merlin Hotel or Burasari Phuket. Both are located quite close to each other. Patong Merlin is very popular with the Australian market and is a larger resort but is not located on a hill like some other resorts in Patong, making it easy to get around. Burasari is another great option but is a smaller, more boutique property that offers a more intimate experience. It is also quite a flat property and smaller, so very easy to get around.

If you'd like anymore advice or would like assistance in quoting and booking your holiday please give us a call on 1300 883 887 and one of our friendly consultants will be able to help.

Sandra P
Sandra P

Thank you


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