??!
1 photo
Travel Online

Reviews

Review distribution

5 star
915
4 star
100
3 star
10
2 star
14
1 star
34

Vo Rogue

Vo RogueGreater Melbourne (Outer), VIC

  • 2 reviews

1st Class service all the way

published

I can't recommend Travel Online highly enough, the service was excellent, great value for money holiday and a stress free holiday.

Thank you to Rachelle and the team, we will definitely be back to book with you again and will be recommending you highly to family and friends :-)

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation and Flights
See all answers
1 comment
Travel Online
TravelOnline M.Travel Online

Thanks for the awesome feedback Vo! We are very happy to hear you enjoyed your experience with us. We'll be sure to pass on your kind words to Rachelle. Looking forward to helping you book your next trip.


Kim

KimSouth East Queensland, QLD

Excellent customer service

published

No question too silly to ask, they were very understanding and helpful, first time booking overseas holiday. Made us feel very comfortable , checked with us a week before travel to make sure we had covered all aspects for our trip going above and beyond.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation
See all answers
1 comment
Travel Online
TravelOnline M.Travel Online

We're so happy to hear you had such a great experience with us Kim. We really appreciate your feedback and are looking forward to helping you book your next trip.

Dooze74

Dooze74Victoria

Folks stick to the good old face to face travel agent who will go out of their way to help and work for return business

published
Trip Completed No
Booking Type Accomodation and Flights
3 comments
Travel Online
TravelOnline M.Travel Online
Dooze74
Dooze74
Travel Online
TravelOnline M.Travel Online

Superb!

published

Package deal to Thailand including airfares,transfers, accommodation in a beautiful centrally located resort with amazing swimming pools and breakfast. Great value for money, everything paid for up front. All went very smoothly. Travel online is easy to deal with, would definitely book again if they had a deal that suited our needs.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation and Flights
See all answers
1 comment
Travel Online
TravelOnline M.Travel Online

Thanks for the awesome feedback Duncan! We are very happy to hear you enjoyed your experience with us. Looking forward to helping you book your next trip.


Jacqui

JacquiHunter Region, NSW

Fantastic

published

Holiday to Fiji for 2 adults and 3 children, booked online, everything via email, easy and excellent service, would highly recommend and will definitely book through travel online again. Holiday was exactly as described, excellent value for money

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation and Flights
See all answers
1 comment
Travel Online
TravelOnline M.Travel Online

We're so happy to hear you had such a great experience with us Jacqui. We really appreciate your feedback and are looking forward to helping you book your next trip.


Good service, great deals.

published

Travel Online gave us a great deal on our resort accommodation in Ubud, Bali, with many package inclusions. Everything was booked and paid for prior to our trip, everything went smoothly and was in place as expected. Would book through Travel Online again if they had a deal that suited what we were looking for.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation
See all answers
1 comment
Travel Online
TravelOnline M.Travel Online

Thanks for the awesome feedback Leanne! We are very happy to hear you enjoyed your experience with us! Looking forward to helping you book your next trip.


Boots

Boots

  • 2 reviews

Always amazing service my first choice when booking a holiday !

published

Thailand visit loved it will book again through travel online always amazing service and fantastic to deal with don’t hesitate to book through travel online ! Everything is as stated and any questions about anything are not a problem for the consultants .

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation, Flights and Tour
See all answers
1 comment
Travel Online
TravelOnline M.Travel Online

We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.


Promised and delivered

published

This trip was our first through travelonline .So easy I had a question after I booked and was helped with ease .our package had transfers, late check out ,food vouchers and more . Everything you could ask for and everything was on time ,delivered with no stress .would definitely book through them again ...Thankyou was a great holiday with no stress.

Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation and Flights
See all answers
1 comment
Travel Online
TravelOnline M.Travel Online

Thanks for the awesome feedback! We are very happy to hear you enjoyed your experience with us! Looking forward to helping you book your next trip.

Chaz

ChazSydney, NSW

Excellent service

published

Great experience, no hidden costs.
I would not hesitate to use Travelonline again. We had no problems from start to finish and staff were quick to reply when I had questions.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation, Flights and Insurance
See all answers
1 comment
Travel Online
TravelOnline C.Travel Online

Hi Chaz, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.

Kylie F.

Kylie F.Hunter Region, NSW

Wonderful service all round!!!

published

Great service by everyone at Travelonline. After hour service was also great. I initially booked the incorrect date for our return flight and the girls picked it up straight away.
We booked 7 nights at Phuket and had a fantastic holiday at the Centara Grand, Karon Beach.
I would book again
Thanks !

Transparency
Ease of Booking
Trip Completed Yes
Booking Type Accomodation and Flights
See all answers
1 comment
Travel Online
TravelOnline C.Travel Online

Thanks for the awesome feedback Kylie! We are very happy to hear you enjoyed your stay in Phuket! Looking forward to helping you book your next trip.


Great value no hidden costs

published

Great value deals everything as promised
No hidden costs
First time I have booked with them and would highly recommend to everyone
Booked 14 nights with flights and accommodation to Phuket. Everything was as promised

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation and Flights
See all answers
1 comment
Travel Online
TravelOnline C.Travel Online

Thanks for your feedback Lesley! We are very happy to hear you had a great experience with us and enjoyed Phuket. Looking forward to helping you book your next trip.


jackie

jackie

  • 2 reviews

excellent service

published

No additional fees
all inclusive resort Fiji - no did not meet my expectations - I chose this location not the agent - Coral coast is too far to travel after the flight with a child
non applicable

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation and Flights
See all answers
1 comment
Travel Online
TravelOnline C.Travel Online

Hi Jackie, we're happy to hear you had such a great experience with our customer service. Looking forward to assisting you book your next trip, perhaps somewhere a little closer to home for your kiddo to enjoy.


Michael

MichaelGippsland, VIC

  • 2 reviews
  • 1 like

Great Service and after sales assistance

published

Lisa was really easy to deal with, kept us up to date and made sure we were aware of flight delays and transfer changes, even when we were over seas - thanks

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation and Flights
See all answers
1 comment
Travel Online
TravelOnline C.Travel Online

Hi Michael, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.


Avis Owens

Avis OwensMetropolitan Adelaide, SA

  • 2 reviews

Very helpful and obliging

published

We did a lot of the searching & preparation for our holiday. Where we needed advice it was there. Also where we were unaware of some things we would have liked more information. I think there was a level of misunderstanding now & again which can happen when using on line & more so with phone conversations. We should have had more Ts crossed & I dotted. Overall a good company to9 deal with. No hidden costs & documents delivered when agreed.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation, Flights and Tour
See all answers
1 comment
Travel Online
TravelOnline C.Travel Online

Thanks for your feedback Avis! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip

Pefect service and assistance!

published

Great service provided. Our consultant assisted us greatly in our plans and everything was as it stated in our itinerary. Great choice of place to stay also - as a family of 4 we had an awesome time and will def use travel online again! Thank you so much

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation and Flights
See all answers
1 comment
Travel Online
TravelOnline C.Travel Online

Hi Bel, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.

Terry

TerrySouth East Queensland, QLD

Great relaxing holiday.

published

Everything went according to plan,which meant absolutely no stress at all. Two things that really impressed me,were that the flights included check in baggage,and that transfers to,and from the airport were included in the price,unlike most other packages on offer. Also the Centara Karon resort was fantastic,with great food,and fantastic staff. Would certainly recommend Travel online to anyone.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation and Flights
See all answers
1 comment
Travel Online
TravelOnline M.Travel Online

Thanks for your feedback Terry! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip.


Top service.

published

Travel online was excellent to deal with no problems at all . Only issue was with the two hotels in Thailand. We had to leave a substantial amount of cash at reception as a bond.No problem if you have a credit card but if you don’t ,like us you’ll need a bit of cash on you.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation, Flights and Insurance
See all answers
1 comment
Travel Online
TravelOnline M.Travel Online

Hi Ricky, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.


Tanmuz

TanmuzMid North Coast, NSW

  • 2 reviews
  • 1 like

So easy

published

Really couldn't ask for a less stressful way to book a holiday. Communication & service was excellent. Definitely book through Hoot holidays again. Highly recommend Hoot holidays. Nothing was to much trouble.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation and Flights
See all answers
1 comment
Travel Online
TravelOnline C.Travel Online

Thanks for your feedback Tanmuz! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip.


Michael

MichaelSouth East Queensland, QLD

Quick and Easy!

published

Everything was as described! Could not fault the service and communication. We booked flights, resort, transfers and tours. All came together effortlessly. You really couldn’t ask for a less stressful way to book.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation, Flights and Tour
See all answers
1 comment
Travel Online
TravelOnline M.Travel Online

Thanks for your feedback Michael! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip.


Luisa R

Luisa RSydney, NSW

  • 2 reviews

Great service

published

Our family of 5 wanted a skiing holiday in Queenstown. From my initial enquiry with TravelOnline to the actual holiday was so easy and the consultants are so helpful and friendly. They provided us with lots of information and guided us through the best deal for us. Highly recommend

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation, Flights and Insurance
See all answers
1 comment
Travel Online
TravelOnline M.Travel Online

Hi Luisa, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.


Page 1 of 54

Questions & Answers

Josephine E.

Josephine E.asked

I would like to tour Australia

No answers

Josephine E.

Josephine E.asked

Do you do tours of Australia

No answers

Sandra P

Sandra Pasked

When visiting Patong which is the best hotel to book and which is the best time of year to travel.
I am in my 60’s and love very good accom.andservice when on holidays,

2 answers
Travel Online
TravelOnline M.Travel Online

Hi Sandra, November to February is the best time to visit Patong weather-wise as it is relatively mild and sunny with humidity levels dropping and temperatures cooling from the North East breeze. However flights and accommodation tend to be more expensive from November to February due to the favourable weather conditions over the holiday 'high' season. The low season generally occurs between March (After Chinese New Year) and October where flights and accommodation are much cheaper.

In terms of where to say, we would recommend either Patong Merlin Hotel or Burasari Phuket. Both are located quite close to each other. Patong Merlin is very popular with the Australian market and is a larger resort but is not located on a hill like some other resorts in Patong, making it easy to get around. Burasari is another great option but is a smaller, more boutique property that offers a more intimate experience. It is also quite a flat property and smaller, so very easy to get around.

If you'd like anymore advice or would like assistance in quoting and booking your holiday please give us a call on 1300 883 887 and one of our friendly consultants will be able to help.

Sandra P
Sandra P

Thank you


Get an answer from our members and Travel Online representatives

Details

CategoryBooking Services

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.