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Travel with Jane Comprehensive Travel Insurance

Travel with Jane Comprehensive Travel Insurance

4.6 from 16 reviews · View Statistics

Reviews

5.0

4 reviews
4
(0)
3
(0)
2
(0)
1
(0)
  • Value for Money
    5.0 (4)
  • Transparency
    5.0 (4)
  • Customer Service
    5.0 (4)
  • Claim Resolution Time
    • <1 week (1)
    • 1-2 weeks (1)
    • 1-2 months (1)
  • Claim ApprovedYes (4) · No
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Excellent service thoughout Covid 19 chaos

published

This is the first time I've used TWJ and I would recommend them to anyone. I had a claim for a return flight to Brisbane after my flight was cancelled in the Covid 19 emergency. The communication by both phone and email was first class and my claim was partially settled far sooner than I expected. I am still awaiting word from Singapore Airlines before the claim can be fully completed, but I have no concerns that TWJ will honour their responsibilities.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Insurance Cover ForAdult
Claim Resolution Time1-2 months
Type of ClaimTravel Delays/Cancellations
Claim DateApril 2020
Claim ApprovedYes
George . G

George . GSydney, NSW

What a fantastic team

published

Robbed of our wallet in Italy containing cash and cards. The team at Travel with Jane was fantastic . Our lodgement and finalisation of our claim was resolved within 10 days ...

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationEurope
Claim MadeYes
Insurance Cover ForAdult
Claim Resolution Time1-2 weeks
Type of ClaimLost/Stolen Property
Claim DateSeptember 2019
Claim ApprovedYes
Bridget

BridgetSouth East Queensland, QLD

I have used it a few times

published

Was very happy to get full refund,
re Covid 19 The staff were polite.
Have another policy booked for November, looks like we will not again be able to travel outside Australia

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationEurope
Claim MadeYes
Insurance Cover ForSenior
Type of ClaimOther
Claim ApprovedYes
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Vonney

VonneySouth Australia

Highly recommend the service

published

Owing to the Covid-19 I had to cancel my insurance. I was worried if I would receive a complete refund. I did not need to worry they refunded in full and responded extremely fast. I have travelled with Jane many times prior and I have recommended them to family and friends. My sister who chose another travel insurance company was not so lucky; she has learnt and for future travel she will choose Travel with Jane

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationAustralia
Claim MadeYes
Insurance Cover ForSenior
Claim Resolution Time<1 week
Type of ClaimTravel Delays/Cancellations
Claim DateMarch 2020
Claim ApprovedYes

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Questions & Answers

Sorry, there are no questions about Travel with Jane Comprehensive Travel Insurance but you can read 16 questions about Travel With Jane.

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Details

Compare all 4 Travel With Jane
CategoryTravel Insurance
UnderwriterLloyd's
Maximum Age Covered 99 years old
Medical Coverage
Overseas Emergency Assistance $25,000
Accidental Death$15,000
Emergency Dental$2,000
Pregnancy (max weeks) Optional cover for up to 32 weeks
Resumption of Journey $3,000
Hospital Cash Allowance$200 per day, up to $6,000
Overseas Emergency Medical & Hospital ExpensesUnlimited
Loss of Income$12,000
Permanent Disability$37,500
Luggage & Personal Effects
Theft of Cash $1,000
Delayed Luggage $750
Credit Card FraudNot Included
Travel Documents / Passport $6,000
Maximum Single Item Limit $3,000 (Laptops or Cameras)
Luggage & Personal Effects $10,000
Ancillary
Personal Liability $3,500,000
Rental Vehicle Excess $5,000
Motorbike / Moped Coverage Not Included
Domestic Pet Care $650
Special Activities Packages
GolfOptional Extra
CruiseOptional Extra
Adventure Optional Extra
Snow / SkiOptional Extra
Compare all 4 Travel With Jane

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