Travel with Jane Domestic Travel Insurance

We were insured with Travel with Kit for a trip on the Ghan which was cancelled, when I rang to see what could be done a refund was immediately offered. This was so good to hear after our many arguments with travel companies, so once we rebooked we reinsured, but now find there is Travel with Jane which is a sister company for women, great. It was easy to arrange cover and confirmation came through straight away. We travel in August and hope we won't have to make a claim but I have every confidence we will be treated fairly.

I purchased this policy because I had to due to a domestic tour i was taking to Tasmania however due to lack of numbers it didn't go ahead therefore i was so surprised that i got a refund on my policy out of its grace days as i didn't need it in the end. So thank You. Most insurance companies would never do that. However I would love to take out another domestic policy but Travel with Jane doesn't cover border closures impacting domestic holidays due to Covid which is really becoming so frustrating lately !! No insurance company does

I purchased a policy with Travel with Jane, after paying my fee I received nothing, no confirmation email dead silence. I called 3 times and nothing, no one ever called me back. Fortunately I never had to make a claim I spent my whole holiday worrying about my pretty much non existent insurance.
I would NEVER use them again.

Easy to apply online, and that's where the service stops.
I read the PDS carefully and contacted customer service via "live chat" because their phone rang forever and then went to voicemail. Live chat just goes to an email service. In short, now am trying to cancel due to misleading PDS / staff who do not know the product. Has been a week and no one will contact me back after various emails, website requests and a call to an unmanned number.

Having to change the date of travel, Travel with Jane was amazing. The companion that I am travelling with was denied insurance , from another company, because of the change of date.
My insurance was moved over to the new date instantly.
First time insuring with Travel with Jane, it will be my go to insurer from now on.
Thank you Travel with Jane.

As a first time purchaser of travel insurance I’m blessed to have chosen Travel with Jane
Applying for the subscription was easier than I had ever imagined and surprisingly easy to understand.
The Customer service staff are very attentive and had answered all my queries.
Wasn’t put on hold forever either.

As a pensioner my domestic luxe subscription is affordable and covers all my needs
Jane thanks for supporting us women
For that I give you 11 our of 10