if you want someone to call you back don't bother with Jane.
I purchased a policy with Travel with Jane, after paying my fee I received nothing, no confirmation email dead silence. I called 3 times and nothing, no one ever called me back. Fortunately I never had to make a claim I spent my whole holiday worrying about my pretty much non existent insurance.
I would NEVER use them again.
Would give it 0 stars if possible, utterly disgusting.
Easy to apply online, and that's where the service stops.
I read the PDS carefully and contacted customer service via "live chat" because their phone rang forever and then went to voicemail. Live chat just goes to an email service. In short, now am trying to cancel due to misleading PDS / staff who do not know the product. Has been a week and no one will contact me back after various emails, website requests and a call to an unmanned number.
Having to change the date of travel, Travel with Jane was amazing. The companion that I am travelling with was denied insurance , from another company, because of the change of date.
My insurance was moved over to the new date instantly.
First time insuring with Travel with Jane, it will be my go to insurer from now on.
Thank you Travel with Jane.
- Domestic Travel Insurance
- Verified customer
As a first time purchaser of travel insurance I’m blessed to have chosen Travel with Jane
Applying for the subscription was easier than I had ever imagined and surprisingly easy to understand.
The Customer service staff are very attentive and had answered all my queries.
Wasn’t put on hold forever either.
As a pensioner my domestic luxe subscription is affordable and covers all my needs
Jane thanks for supporting us women
For that I give you 11 our of 10
|Maximum Age Covered||99 years old|
|Overseas Emergency Assistance||Not Covered|
|Emergency Dental||Not Included|
|Pregnancy (max weeks)||Optional cover for up to 32 weeks|
|Resumption of Journey||Not Included|
|Hospital Cash Allowance||Not Included|
|Overseas Emergency Medical & Hospital Expenses||Not Covered|
|Loss of Income||Not Included|
|Luggage & Personal Effects|
|Theft of Cash||$1,000|
|Credit Card Fraud||Not Included|
|Travel Documents / Passport||Not Included|
|Maximum Single Item Limit||$3,000 (Cameras or Laptops)|
|Luggage & Personal Effects||$10,000|
|Rental Vehicle Excess||5,000|
|Motorbike / Moped Coverage||Not Included|
|Domestic Pet Care||$650|
|Special Activities Packages|
|Snow / Ski||Optional Extra|
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