Policy good value
Lodged claim in April 2020. Received email requesting more info. Sent over 2 months ago and yet not settled. Every time I followed up the agent was good at responding to update but yet to settle my claim.
Still waiting for claim to be processed. Really slow.
Took out travel insurance with Travel with Jane, with 0 access fee (paid extra for this). During our trip, one of the flight got cancelled due to bad weather (all flights out of the airport got cancelled), had to travel to another city to be able to continue with the journey as airlines could not offer another flight till 2 days after (which would've only meant we had a night to spend at the destination. Lodged travel claim to claim back for the accommodation we had to spend over at the other city (as our accommodation could not offer refund as...we cancelled on them last minute), difference in airfare (for having to fly with another airline to the destination), and the travel cost to travel over to the other airport. It's been over 2 weeks since i lodged my claim, and it took them over a week to reply back to me requesting for more information, and now they haven't even replied to my email. Not even sure what the point of taking out travel insurance was. I also had unfortunately to see a doctor whilst on my holiday, and that claim hasn't even been addressed yet either. It probably will end up taking forever.
|Category||Travel Insurance||Travel Insurance||Travel Insurance||Travel Insurance|
|Maximum Age Covered||99 years old||99 years old||99 years old||99 years old|
|Overseas Emergency Assistance||$25,000||$15,000||$5,000||Not Covered|
|Emergency Dental||$2,000||$2,000||$500||Not Included|
|Pregnancy (max weeks)||Optional cover for up to 32 weeks||Optional for up to 32 weeks||Optional cover for up to 32 weeks||Optional cover for up to 32 weeks|
|Resumption of Journey||$3,000||$1,500||Not Included||Not Included|
|Hospital Cash Allowance||$200 per day, up to $6,000||$150 per day, up to $3,500||$100 per day, up to $1,500||Not Included|
|Overseas Emergency Medical & Hospital Expenses||Unlimited||Unlimited||Unlimited||Not Covered|
|Loss of Income||$12,000||$5,200||Not Included||Not Included|
|Permanent Disability||$37,500||$15,000||Not Included||$15,000|
|Luggage & Personal Effects|
|Theft of Cash||$1,000||$300||Not Included||$1,000|
|Delayed Luggage||$750||$500||Not Included||$750|
|Credit Card Fraud||Not Included||Not Included||Not Included||Not Included|
|Travel Documents / Passport||$6,000||$2,500||Not Included||Not Included|
|Maximum Single Item Limit||$3,000 (Laptops or Cameras)||$3,000 (Laptops or Cameras)||$3,000 (Cameras or Laptops)|
|Luggage & Personal Effects||$10,000||$2,000||Not Included||$10,000|
|Rental Vehicle Excess||$5,000||$5,000||Not Included||5,000|
|Motorbike / Moped Coverage||Not Included||Not Included||Not Included||Not Included|
|Domestic Pet Care||$650||Not Included||Not Included||$650|
|Special Activities Packages|
|Golf||Optional Extra||Optional Extra||Optional Extra||Optional Extra|
|Cruise||Optional Extra||Optional Extra||Optional Extra||Optional Extra|
|Adventure||Optional Extra||Optional Extra||Optional Extra||Optional Extra|
|Snow / Ski||Optional Extra||Optional Extra||Optional Extra||Optional Extra|
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