I booked with Jane Insurance for an overseas trip unfortunately the trip was cancelled because of Covid so I was given a full refund no hazels, so when I am able to travel overseas again I will definitely be booking my travel insurance with Jane again.
Excellent service thoughout Covid 19 chaos
This is the first time I've used TWJ and I would recommend them to anyone. I had a claim for a return flight to Brisbane after my flight was cancelled in the Covid 19 emergency. The communication by both phone and email was first class and my claim was partially settled far sooner than I expected. I am still awaiting word from Singapore Airlines before the claim can be fully completed, but I have no concerns that TWJ will honour their responsibilities.
What a fantastic team
Robbed of our wallet in Italy containing cash and cards. The team at Travel with Jane was fantastic . Our lodgement and finalisation of our claim was resolved within 10 days ...
Always have travel insurance
Having travel insurance with Jane , as I have had over the years, it has been a blessing to have through the Coronavirus , I have been able to process my claim with the help and support from your team and I'm now in the process of having my claim finalised . Will be holidaying again in the future and will continue to use Jane once again. Thank You.
I have used it a few times
Was very happy to get full refund,
re Covid 19 The staff were polite.
Have another policy booked for November, looks like we will not again be able to travel outside Australia
- Comprehensive Travel Insurance
- Verified customer
Highly recommend the service
Owing to the Covid-19 I had to cancel my insurance. I was worried if I would receive a complete refund. I did not need to worry they refunded in full and responded extremely fast. I have travelled with Jane many times prior and I have recommended them to family and friends. My sister who chose another travel insurance company was not so lucky; she has learnt and for future travel she will choose Travel with Jane
Review collected in partnership with Travel With Jane
Best Travel Insurance Experience I've Ever Had!
Not only was the concept of Travel with Jane appealing and cost friendly, but when I had a motorbike accident in Central America, the support the team offered was amazing. Quick responses were complimented by strong emergency support, empathy and a willingness to accommodate my needs in getting home safely. Once home, the claims process was fast and seamless and I was fully reimbursed within a matter of days. This was the first time I'd used Travel with Jane and I will never use another insurance provider again! Thank you team!
|Category||Travel Insurance||Travel Insurance||Travel Insurance||Travel Insurance|
|Maximum Age Covered||99 years old||99 years old||99 years old||99 years old|
|Overseas Emergency Assistance||$25,000||$15,000||$5,000||Not Covered|
|Emergency Dental||$2,000||$2,000||$500||Not Included|
|Pregnancy (max weeks)||Optional cover for up to 32 weeks||Optional for up to 32 weeks||Optional cover for up to 32 weeks||Optional cover for up to 32 weeks|
|Resumption of Journey||$3,000||$1,500||Not Included||Not Included|
|Hospital Cash Allowance||$200 per day, up to $6,000||$150 per day, up to $3,500||$100 per day, up to $1,500||Not Included|
|Overseas Emergency Medical & Hospital Expenses||Unlimited||Unlimited||Unlimited||Not Covered|
|Loss of Income||$12,000||$5,200||Not Included||Not Included|
|Permanent Disability||$37,500||$15,000||Not Included||$15,000|
|Luggage & Personal Effects|
|Theft of Cash||$1,000||$300||Not Included||$1,000|
|Delayed Luggage||$750||$500||Not Included||$750|
|Credit Card Fraud||Not Included||Not Included||Not Included||Not Included|
|Travel Documents / Passport||$6,000||$2,500||Not Included||Not Included|
|Maximum Single Item Limit||$3,000 (Laptops or Cameras)||$3,000 (Laptops or Cameras)||$3,000 (Cameras or Laptops)|
|Luggage & Personal Effects||$10,000||$2,000||Not Included||$10,000|
|Rental Vehicle Excess||$5,000||$5,000||Not Included||5,000|
|Motorbike / Moped Coverage||Not Included||Not Included||Not Included||Not Included|
|Domestic Pet Care||$650||Not Included||Not Included||$650|
|Special Activities Packages|
|Golf||Optional Extra||Optional Extra||Optional Extra||Optional Extra|
|Cruise||Optional Extra||Optional Extra||Optional Extra||Optional Extra|
|Adventure||Optional Extra||Optional Extra||Optional Extra||Optional Extra|
|Snow / Ski||Optional Extra||Optional Extra||Optional Extra||Optional Extra|
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