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Travel With Jane

Travel With Jane

Comprehensive, Basic, Domestic, Saver
4.5 from 72 reviews · View Statistics

Reviews

5.0

7 reviews
4
(0)
3
(0)
2
(0)
1
(0)
  • Value for Money
    5.0 (7)
  • Transparency
    4.9 (7)
  • Customer Service
    5.0 (7)
  • Claim Resolution Time<1 week (2), 1-2 weeks (2) and 1-2 months (1)
  • Claim ApprovedYes (7) · No
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Jane De Angelo

Jane De AngeloNorth Queensland, QLD

Perfect outcome

published

I booked with Jane Insurance for an overseas trip unfortunately the trip was cancelled because of Covid so I was given a full refund no hazels, so when I am able to travel overseas again I will definitely be booking my travel insurance with Jane again.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Insurance Cover ForAdult
Claim Resolution Time<1 week
Type of ClaimTravel Delays/Cancellations
Claim DateMarch 2020
Claim ApprovedYes

Excellent service thoughout Covid 19 chaos

published

This is the first time I've used TWJ and I would recommend them to anyone. I had a claim for a return flight to Brisbane after my flight was cancelled in the Covid 19 emergency. The communication by both phone and email was first class and my claim was partially settled far sooner than I expected. I am still awaiting word from Singapore Airlines before the claim can be fully completed, but I have no concerns that TWJ will honour their responsibilities.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Insurance Cover ForAdult
Claim Resolution Time1-2 months
Type of ClaimTravel Delays/Cancellations
Claim DateApril 2020
Claim ApprovedYes
George . G

George . GSydney, NSW

What a fantastic team

published

Robbed of our wallet in Italy containing cash and cards. The team at Travel with Jane was fantastic . Our lodgement and finalisation of our claim was resolved within 10 days ...

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationEurope
Claim MadeYes
Insurance Cover ForAdult
Claim Resolution Time1-2 weeks
Type of ClaimLost/Stolen Property
Claim DateSeptember 2019
Claim ApprovedYes
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yvette54

yvette54port lincoln s.a

Always have travel insurance

published

Having travel insurance with Jane , as I have had over the years, it has been a blessing to have through the Coronavirus , I have been able to process my claim with the help and support from your team and I'm now in the process of having my claim finalised . Will be holidaying again in the future and will continue to use Jane once again. Thank You.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationEurope
Claim MadeYes
Insurance Cover ForSenior
Type of ClaimTravel Delays/Cancellations
Claim ApprovedYes
Bridget

BridgetSouth East Queensland, QLD

I have used it a few times

published

Was very happy to get full refund,
re Covid 19 The staff were polite.
Have another policy booked for November, looks like we will not again be able to travel outside Australia

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationEurope
Claim MadeYes
Insurance Cover ForSenior
Type of ClaimOther
Claim ApprovedYes
Vonney

VonneySouth Australia

Highly recommend the service

published

Owing to the Covid-19 I had to cancel my insurance. I was worried if I would receive a complete refund. I did not need to worry they refunded in full and responded extremely fast. I have travelled with Jane many times prior and I have recommended them to family and friends. My sister who chose another travel insurance company was not so lucky; she has learnt and for future travel she will choose Travel with Jane

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationAustralia
Claim MadeYes
Insurance Cover ForSenior
Claim Resolution Time<1 week
Type of ClaimTravel Delays/Cancellations
Claim DateMarch 2020
Claim ApprovedYes

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Cassie S.

Cassie S.Sydney, NSW

Best Travel Insurance Experience I've Ever Had!

published

Not only was the concept of Travel with Jane appealing and cost friendly, but when I had a motorbike accident in Central America, the support the team offered was amazing. Quick responses were complimented by strong emergency support, empathy and a willingness to accommodate my needs in getting home safely. Once home, the claims process was fast and seamless and I was fully reimbursed within a matter of days. This was the first time I'd used Travel with Jane and I will never use another insurance provider again! Thank you team!

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationSouth America
Claim MadeYes
Insurance Cover ForAdult
Claim Resolution Time1-2 weeks
Type of ClaimMedical
Claim DateJanuary 2020
Claim ApprovedYes
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Questions & Answers

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Details

Compare all 4 Travel With Jane
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
UnderwriterLloyd'sLloyd'sLloyd'sLloyd's
Maximum Age Covered 99 years old99 years old99 years old99 years old
Medical Coverage
Overseas Emergency Assistance $25,000$15,000$5,000Not Covered
Accidental Death$15,000$15,000$10,000$15,000
Emergency Dental$2,000$2,000$500Not Included
Pregnancy (max weeks) Optional cover for up to 32 weeksOptional for up to 32 weeksOptional cover for up to 32 weeksOptional cover for up to 32 weeks
Resumption of Journey $3,000$1,500Not IncludedNot Included
Hospital Cash Allowance$200 per day, up to $6,000$150 per day, up to $3,500$100 per day, up to $1,500Not Included
Overseas Emergency Medical & Hospital ExpensesUnlimitedUnlimitedUnlimitedNot Covered
Loss of Income$12,000$5,200Not IncludedNot Included
Permanent Disability$37,500$15,000Not Included$15,000
Luggage & Personal Effects
Theft of Cash $1,000$300Not Included$1,000
Delayed Luggage $750$500Not Included$750
Credit Card FraudNot IncludedNot IncludedNot IncludedNot Included
Travel Documents / Passport $6,000$2,500Not IncludedNot Included
Maximum Single Item Limit $3,000 (Laptops or Cameras)$3,000 (Laptops or Cameras)$3,000 (Cameras or Laptops)
Luggage & Personal Effects $10,000$2,000Not Included$10,000
Ancillary
Personal Liability A$3,500,000A$3,500,000A$3,500,000A$1,000,000
Rental Vehicle Excess $5,000$5,000Not Included5,000
Motorbike / Moped Coverage Not IncludedNot IncludedNot IncludedNot Included
Domestic Pet Care $650Not IncludedNot Included$650
Special Activities Packages
GolfOptional ExtraOptional ExtraOptional ExtraOptional Extra
CruiseOptional ExtraOptional ExtraOptional ExtraOptional Extra
Adventure Optional ExtraOptional ExtraOptional ExtraOptional Extra
Snow / SkiOptional ExtraOptional ExtraOptional ExtraOptional Extra
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