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Travel With Jane

Travel With Jane

Comprehensive, Domestic, Basic, Saver
4.5 from 78 reviews · View Statistics

Reviews

4.5

78 reviews
  • Value for Money
    4.9 (24)
  • Transparency
    4.9 (23)
  • Customer Service
    5.0 (23)
  • Claim Resolution Time
    • <1 week (3)
    • 1-2 weeks (3)
    • 1-2 months (1)
  • Claim ApprovedYes (8) · No (0)
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Jenny P

Jenny PSydney Surrounds, NSW

  • 3 reviews

Pleased as punch

published

I support the basic premise of the firm so regularly bought travel insurance with them for my frequent overseas trips. when last year's trip was cancelled due to Covid19 Jane's was helpful with advice and when I requested a refund they quickly said yes and processed the funds back into my account. Thank you very much.

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proposed travel Insurance

published

Twice we insured with TWJ, and twice our trip was cancelled due to COVID. We found that the insurance was good value, compared to other providers, and was easy to obtain on line. Both cancelled trips we asked for a refund, and that was effortless, quick and courteous. No questions, no delay, and that gave us great confidence that when the crazy times are past, and we are again able to travel with confidence, that we would certainly use TWJ to insure our next holiday.

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Kathy

KathyMetropolitan Adelaide, SA

Goodwill

published

I purchased this policy because I had to due to a domestic tour i was taking to Tasmania however due to lack of numbers it didn't go ahead therefore i was so surprised that i got a refund on my policy out of its grace days as i didn't need it in the end. So thank You. Most insurance companies would never do that. However I would love to take out another domestic policy but Travel with Jane doesn't cover border closures impacting domestic holidays due to Covid which is really becoming so frustrating lately !! No insurance company does

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maryam b.

maryam b.Sydney, NSW

  • 2 reviews

Its excellent policy

published

Very good value and easy to choose and buy on line with excellent customer service if you need help , comprehensive policy is perfect and cheap as well you can rely on it

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Nannie R

Nannie RNorth Queensland, QLD

  • 4 reviews

Amazing Value

published

I have personally been the manager of an insurance company and this is the best value I have ever seen. Not only the value is there but the ease of taking a policy is so simplistic that it makes it great for the customer. We take a domestic comprehensive cover when we travel 'just in case'. When we are able to travel outside Australia again we will also use Travel With Jane. I can HIGHLY recommend them.

Incentivised ReviewNo
DestinationAustralia
Claim MadeNo
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Jane De Angelo

Jane De AngeloNorth Queensland, QLD

Perfect outcome

published

I booked with Jane Insurance for an overseas trip unfortunately the trip was cancelled because of Covid so I was given a full refund no hazels, so when I am able to travel overseas again I will definitely be booking my travel insurance with Jane again.

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Excellent service thoughout Covid 19 chaos

published

This is the first time I've used TWJ and I would recommend them to anyone. I had a claim for a return flight to Brisbane after my flight was cancelled in the Covid 19 emergency. The communication by both phone and email was first class and my claim was partially settled far sooner than I expected. I am still awaiting word from Singapore Airlines before the claim can be fully completed, but I have no concerns that TWJ will honour their responsibilities.

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Julie

JulieCranbourne, Victoria

  • 3 reviews
  • 1 like

Excellent communication Excellent price Safety at a touch

published

After first insuring with Travel with Jane many years ago I won't go anywhere else. I have had to access my travel insurance on two occasions and at each time TWJ have been wonderful when we can return to travel TWJ will be my insurer Thank you TWJ

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Julie Self

Julie SelfGippsland, VIC

  • 2 reviews

Our overseas trip

published

I found the policy great value and very easy to set up .
this is the first time i have used this company . I havent lodged a claim as our trip was cancelled due to Covid-19

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Claudia

ClaudiaSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Wouldn't use a different insurer

published

I've used TWJ twice for my overseas trips & fortunately I haven't had to make a claim. I was supposed to go to interstate in May this year, but thanks to Covid I had to cancel my trip. TWJ refunded me in full & quite quickly. I will happily use TWJ again when I will go back overseas next year.

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Diane Donnarumma

Diane DonnarummaWide Bay-Burnett, QLD

  • 3 reviews
  • 1 like

Still to use our trip but great service as it was transferred date with no extra charges.

published

Was very easy to use and set up originally and steps to follow entering your details. Am looking forward to flights opening soon and hope we dont have to use or claim on this policy.

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George . G

George . GSydney, NSW

What a fantastic team

published

Robbed of our wallet in Italy containing cash and cards. The team at Travel with Jane was fantastic . Our lodgement and finalisation of our claim was resolved within 10 days ...

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Sue B.

Sue B.Mid North Coast, NSW

First time uses of Travel With Jane

published

To this stage most helpful. They have kept us up to date with the current Covid situation. It's been easy contacting staff who are very obliging. Still awaiting from Tripadeal.

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Jeffery Adams

Jeffery AdamsMid North Coast, NSW

  • 2 reviews

Great service

published

Very happy with the price and easy to use the website and fast response time.
Will recommend travel with Jane to all my friends and family I done all of the groups travel insurance so easy to do all of them less than 15 minutes

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Great customer service

published

Travel With Jane were great to work with and voluntarily offered a prompt policy refund when everything was covid-cancelled for an overseas trip. I'll use them again when travel opens up.

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Nancye

NancyeSouth East Queensland, QLD

Excellent service

published

Having to change the date of travel, Travel with Jane was amazing. The companion that I am travelling with was denied insurance , from another company, because of the change of date.
My insurance was moved over to the new date instantly.
First time insuring with Travel with Jane, it will be my go to insurer from now on.
Thank you Travel with Jane.

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yvette54

yvette54port lincoln s.a

Always have travel insurance

published

Having travel insurance with Jane , as I have had over the years, it has been a blessing to have through the Coronavirus , I have been able to process my claim with the help and support from your team and I'm now in the process of having my claim finalised . Will be holidaying again in the future and will continue to use Jane once again. Thank You.

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Amazing customer service

published

I have taken both basic and comprehensive cover on various occasions and it has always been so quick and easy. I haven’t had to make a claim before so I can’t speak to that, but I’ve had to adjust policies after taking them out and it’s always been so effortless. They are great with response time and customer service.

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niblick

niblickSpotswood

  • 2 reviews

Excellent service

published

Used twice. Never lodged a claim. Most recent policy related to a trip to the UK which was cancelled. Upon request the policy premium was refunded very quickly withno fuss

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Bridget

BridgetSouth East Queensland, QLD

I have used it a few times

published

Was very happy to get full refund,
re Covid 19 The staff were polite.
Have another policy booked for November, looks like we will not again be able to travel outside Australia

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Travel With Jane

Details

Compare all 4 Travel With Jane
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
UnderwriterLloyd'sLloyd'sLloyd'sLloyd's
Maximum Age Covered 99 years old99 years old99 years old99 years old
Medical Coverage
Overseas Emergency Assistance $25,000$15,000$5,000Not Covered
Accidental Death$15,000$15,000$10,000$15,000
Emergency Dental$2,000$2,000$500Not Included
Pregnancy (max weeks) Optional cover for up to 32 weeksOptional for up to 32 weeksOptional cover for up to 32 weeksOptional cover for up to 32 weeks
Resumption of Journey $3,000$1,500Not IncludedNot Included
Hospital Cash Allowance$200 per day, up to $6,000$150 per day, up to $3,500$100 per day, up to $1,500Not Included
Overseas Emergency Medical & Hospital ExpensesUnlimitedUnlimitedUnlimitedNot Covered
Loss of Income$12,000$5,200Not IncludedNot Included
Permanent Disability$37,500$15,000Not Included$15,000
Luggage & Personal Effects
Theft of Cash $1,000$300Not Included$1,000
Delayed Luggage $750$500Not Included$750
Credit Card FraudNot IncludedNot IncludedNot IncludedNot Included
Travel Documents / Passport $6,000$2,500Not IncludedNot Included
Maximum Single Item Limit $3,000 (Laptops or Cameras)$3,000 (Laptops or Cameras)$3,000 (Cameras or Laptops)
Luggage & Personal Effects $10,000$2,000Not Included$10,000
Ancillary
Personal Liability $3,500,000$3,500,000$3,500,000$1,000,000
Rental Vehicle Excess $5,000$5,000Not Included5,000
Motorbike / Moped Coverage Not IncludedNot IncludedNot IncludedNot Included
Domestic Pet Care $650Not IncludedNot Included$650
Special Activities Packages
GolfOptional ExtraOptional ExtraOptional ExtraOptional Extra
CruiseOptional ExtraOptional ExtraOptional ExtraOptional Extra
Adventure Optional ExtraOptional ExtraOptional ExtraOptional Extra
Snow / SkiOptional ExtraOptional ExtraOptional ExtraOptional Extra
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