??!
1 photo
TravelCard Real-Time Travel Insurance

TravelCard Real-Time Travel Insurance

4.6 from 53 reviews

Reviews

(43)
(5)
(2)
(1)
(2)
  • Value for Money
    4.4 (41)
  • Transparency
    4.6 (40)
  • Customer Service
    4.5 (42)


Brearley J.

Brearley J.Perth, WA

Wouldnt choose any other travel insurance company

published

I was overseas and smashed my phone screen. Spoke to them over the phone, they added notes to my policy due to being unable to complete the claims form until I got home. Claim process was easy and processed within the 5 working days.

DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimOther
Claim Resolution Time<1 week
Claim DateFebruary 2020
Claim ApprovedYes
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

  • Verified customer

Very excited un insurance company like!

published

Provided cover for pre existing cancer that no one else would touch
Very supportive during trip when were needed
Non combative over claims which were paid promptly
Will never use anyone else

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
Insurance Cover For:Adult and Teenager
See all answers
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Review collected in partnership with TravelCard Real-Time Travel Insurance

Michelle C.

Michelle C.South-Eastern Region, NSW

Best travel insurance

published

I used TravelCard insurance for the first time in December, unfortunately I had to claim , TravelCard went above and beyond to help me whilst overseas and to get me home.I would recommend and use again

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimMedical
Claim DateDecember 2019
Claim ApprovedYes
Insurance Cover For:Adult, Child and Teenager
See all answers
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance
Trish B

Trish BGippsland, VIC

Great service.

published

Travel Card has proved to be highly successful - referred by local branch of Bendigo Bank and the whole procedure has run smoothly and efficiently. Recommend to everyone and I will be applying for travel insurance again this year with Travel Card. Thank you to all concerned.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
Insurance Cover For:Senior
See all answers
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Amanda Barlow

Amanda BarlowNorth Western Region, NSW

Perfect travel card

published

Excellent as we got sick in Bali and everything was covered, very easy to deal with and would definitely use this company again for travel insurance. Totally worth the money.

DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 weeks
Claim ApprovedYes
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

  • Verified customer

Excellent Service

published

Had to call Doctor in Bali for my two children, called Travel card, very easy to deal with, they gave us a PIN for our card and used this to pay the Doctor. Also claimed for flights/accommodation cost due to Jetstar flight. They approved the claim within a week! Couldn't be happier and will definetly use again.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
Insurance Cover For:Adult and Teenager
See all answers
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Review collected in partnership with TravelCard Real-Time Travel Insurance


Car Accident

published

the policy was ok value
I found the team at Travel Card super easy to deal with
I would recommend them for travel insurance but read the fine print as in my case I wasnt fully covered so do you homework

Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim ApprovedYes
Insurance Cover For:Adult
See all answers
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

  • Verified customer

Extreme difficulty trying to top up card

published

Not able to use website to add trip to existing card. Rang number on 4-5 occasions and was told each time they could only help me with a claim an someone would phone me back. This took place over a 3 week period. One lady told me she could not provide a policy for us. A gentleman rang after this and said we needed documentation from my partner’s specialist. I also sent an email. A supervisor rang and provided us with a policy.

Transparency
Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Senior
See all answers
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Review collected in partnership with TravelCard Real-Time Travel Insurance

Davo

Davo

  • 9 reviews
  • Verified customer

Excellent. I didn't claim but my daughter did.

published
Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Senior
See all answers
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Review collected in partnership with TravelCard Real-Time Travel Insurance

  • Verified customer

Great travel insurance

published

Policy was good value. The only drawback is you must send in a form as there is no online booking system available for their travel insurance.
The best part is you get a Mastercard Debit Card so if anything happens overseas Travelcard puts $$ on to the card for use immediately. This Debit Card is valid for 2-3 years so you just keep this for any claims through Travelcard moving forward.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover For:Adult
See all answers
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Review collected in partnership with TravelCard Real-Time Travel Insurance


Vic

VicHunter Region, NSW

  • 2 reviews
  • Verified customer

Excellent service

published

We were very happy with the claims dept and the service. i called the company on arrival back into the country and arranged a claim immediately. After providing the correct documentation the claim was approved. Th e process was easily followed.

Transparency
Customer Service
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time1-2 weeks
Claim ApprovedYes
Insurance Cover For:Adult
See all answers
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Review collected in partnership with TravelCard Real-Time Travel Insurance


  • Verified customer

Great insurance policy

published

Very good value for money. Policy covered everything that I needed and I loved the travel card, knowing that if I needed it , the process would be easy. Thank goodness I haven't needed to make a claim

Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover For:Adult
See all answers
2 comments
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Oh sorry no that was supposed to be a 5 star -

Review collected in partnership with TravelCard Real-Time Travel Insurance


Rose

RoseMetropolitan Adelaide, SA

  • Verified customer

Great value

published

Used it for a short domestic cruise and it was very good value compared to other products I considered. Love the re-useable card. Did not make a claim, so cant comment on that side

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover For:Adult
See all answers
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Review collected in partnership with TravelCard Real-Time Travel Insurance


  • Verified customer

People we were traveling with also used TravelCard Insurance and needed to claim. The service was excellent.

published

Not sure about the value compared to insurance provided with credit cards. It was easy to set up. This is the first time I've used Travel card but will look at using again in the future.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Adult and Child
See all answers
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Review collected in partnership with TravelCard Real-Time Travel Insurance

Kerri English

Kerri EnglishGreater Melbourne (Outer), VIC

  • Verified customer

We do a of of overseas traveling and found TravelCard to be the best over all

published

Great value. We have used TravelCard several times when traveling. Find it the most easiest form of travel insurance due to only having to produce the card when or if an incident or accident occurs. Luckily we have never had to use it.

Transparency
Customer Service
Value for Money
DestinationAustralia and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Adult
See all answers
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Review collected in partnership with TravelCard Real-Time Travel Insurance

  • Verified customer

NO Excess! Awesome service while away!

published

First time using Travelcard but it won't be the last! The No Excess is the best part about it! I had some medical issues while overseas and when I contacted them they were brilliant and made the whole thing less stressful. Highly recommend them! The policy was slightly more expensive but worth it!

DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Claim Resolution Time1-2 weeks
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Review collected in partnership with TravelCard Real-Time Travel Insurance


John Lewis

John LewisSydney Surrounds, NSW

  • Verified customer

would never travel anywhere without my travel card.

published

have only used travel card once, but would never go any where else cheaper than others, easy to set up.
we had our travel agent get our insurance before but not anymore.

Transparency
Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover For:Senior
See all answers
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Review collected in partnership with TravelCard Real-Time Travel Insurance


  • Verified customer

Very impressed - Highly Recommend

published

Switched to Travel Card this year on a family trip to Thailand and needed to use twice. Travelcard were amazing. Helping with booking and supporting the whole appointment. They followed up immediately offering further support.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Claim Resolution Time<1 week
Claim DateOctober 2019
Claim ApprovedYes
Insurance Cover For:Adult and Child
See all answers
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Review collected in partnership with TravelCard Real-Time Travel Insurance


Matt

MattSouth East Queensland, QLD

  • Verified customer

A really good product with an exceptional customer experience

published

I initially purchased my policy and then needed to extend it, this was a very easy process taking maybe 2-3min time over the phone. I had to make a claim once I returned home and this was also a very simple process. The team were so easy to work with and I am so happy I selected them.

DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time1-2 weeks
Claim DateOctober 2019
Claim ApprovedYes
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Review collected in partnership with TravelCard Real-Time Travel Insurance


Mary

MaryIllawarra, NSW

  • 3 reviews
  • Verified customer

Insurance with Pre-Existing

published

I was able to get the policy for a reasonable price with a pre-existing medical condition. It was easy to get over the phone and the consultant was very helpful and professional.

Transparency
Customer Service
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Adult
See all answers
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Review collected in partnership with TravelCard Real-Time Travel Insurance


Page 1 of 3

Questions & Answers

Monica

Monicaasked

Do you pay upfront for hospital admissions & deal with hospital?

4 answers
Michelle C.
Michelle C.

The insurance company provide you with a debit card that they put funds on if you need to go to hospital/see a dr and you use the card for the bill so your not out of pocket at all .

TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Hi Monica,

Michelle is correct. When you purchase a policy with us, we give you the option to be sent a TravelCard. This means if you have a medical issue overseas, your luggage is delayed, or you have your cash stolen, we can load money onto the card in real-time for approved claims so you can get back to enjoying your holiday, without being left out of pocket.

Monica
Monica

Thanks for that. In an emergency how difficult is it to get a claim approved?


Get an answer from our members and TravelCard Real-Time Travel Insurance representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.