??!
1 photo
TravelCard Real-Time Travel Insurance

TravelCard Real-Time Travel Insurance

4.5 from 59 reviews

Reviews

(47)
(5)
(2)
(1)
(4)
  • Value for Money
    4.3 (46)
  • Transparency
    4.4 (45)
  • Customer Service
    4.4 (47)
Suzi

SuziMid North Coast, NSW

Good value

published

We have used Travel Card many times for our business trips and family holidays, always found their cover and service good value. Our claim took longer than expected due to Coronavirus but we were pleased with the outcome. Will definitely use again when we are able to travel!

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time2-4 weeks
Claim ApprovedYes
Insurance Cover ForAdult and Child
See all answers
Levi

LeviSydney, NSW

  • 4 reviews
  • Verified customer

Useless Now that we're in a Pandemic

published

Purchased a policy for China back on 25/09/2019 - yes last year. Now the policy is useless. Whilst I am not travelling to china until August this year, they dont cover anything now that it's deemed a pandemic. I have tried to speak to them via live chat, which is also hopeless. I did speak to someone who advised sorry, we don't cover you now, even though I bought it back in 2019, So the questions I have is why bother buying travel insurance ??? Next time i will go with covermore and use their cancel for any reason.

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover ForAdult
See all answers
3 comments
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance
Levi
Levi
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Hi Levi,

If you have canceled your trip and would like to cancel your policy for a refund, please contact us on 1300 123 413 and we will be happy to help.

Self Funded Retiree

Self Funded RetireeCentral Queensland, QLD

  • 9 reviews
  • 1 like
  • Verified customer

Pandemic

published

I took this insurance out before the Coronavirus was known. However, this insurer was very quick to drop your cover. What is the point in having Travel insurance? To cover you for the unknown like any insurance. Well Coronavirus was unknown when I took out the insurance. The good guys in insurance I think not. However, their policy can contradict each other in that you must abide by the Government. So if they say do not travel. You obey that clause of their policy but they won't pay cancellation cost because of it. Find another travel insurer.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance
Travel Insurance

Find out how TravelCard Real-Time Travel Insurance compares to other Travel Insurance

Know better, choose better.

Compare all
  • Verified customer

Excellent service

published

Very good travel cover. When ever we needed any assistance the insurer was readily available and easy to obtain multiple insurance. The insurer keeps my details and to renew insurance it was easy.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers

Review collected in partnership with TravelCard Real-Time Travel Insurance

  • Verified customer

Amazingly quick service dealing with our travel issues. Couldn’t recommend more highly

published

Great value policy, with simple transactions to set-up and very easy to use. No “see section 48.1” or hidden extras - just straight up simple travel insurance. Claims were handled quickly and hassle free which was very much appreciated.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 weeks
Claim DateOctober 2019
Claim ApprovedYes
Insurance Cover ForAdult and Child
See all answers

Review collected in partnership with TravelCard Real-Time Travel Insurance

eryn

erynSouth East Queensland, QLD

Best travel insurance company!!

published

The best travel company I've ever encounterd. My boyfriend was in hospital in Bali with no phone reception in Nusa Lembongan and over email travel card put the sufficient amount on our card to pay for our bills. this was at 3am in the morning aswell! Could not recommend enough!!

DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time<1 week
Claim DateFebruary 2020
Claim ApprovedYes

The reviewer stated that an incentive was offered for this review

Brearley J.

Brearley J.Perth, WA

Wouldnt choose any other travel insurance company

published

I was overseas and smashed my phone screen. Spoke to them over the phone, they added notes to my policy due to being unable to complete the claims form until I got home. Claim process was easy and processed within the 5 working days.

DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimOther
Claim Resolution Time<1 week
Claim DateFebruary 2020
Claim ApprovedYes
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance
  • Verified customer

Very excited un insurance company like!

published

Provided cover for pre existing cancer that no one else would touch
Very supportive during trip when were needed
Non combative over claims which were paid promptly
Will never use anyone else

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
Insurance Cover ForAdult and Teenager
See all answers
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Review collected in partnership with TravelCard Real-Time Travel Insurance

Michelle C.

Michelle C.South-Eastern Region, NSW

Best travel insurance

published

I used TravelCard insurance for the first time in December, unfortunately I had to claim , TravelCard went above and beyond to help me whilst overseas and to get me home.I would recommend and use again

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimMedical
Claim DateDecember 2019
Claim ApprovedYes
Insurance Cover ForAdult, Child and Teenager
See all answers
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance
Travel Insurance

Find out how TravelCard Real-Time Travel Insurance compares to other Travel Insurance

Know better, choose better.

Compare all
Trish B

Trish BGippsland, VIC

Great service.

published

Travel Card has proved to be highly successful - referred by local branch of Bendigo Bank and the whole procedure has run smoothly and efficiently. Recommend to everyone and I will be applying for travel insurance again this year with Travel Card. Thank you to all concerned.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
Insurance Cover ForSenior
See all answers
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance
Amanda Barlow

Amanda BarlowNorth Western Region, NSW

Perfect travel card

published

Excellent as we got sick in Bali and everything was covered, very easy to deal with and would definitely use this company again for travel insurance. Totally worth the money.

DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 weeks
Claim ApprovedYes
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance
  • Verified customer

Excellent Service

published

Had to call Doctor in Bali for my two children, called Travel card, very easy to deal with, they gave us a PIN for our card and used this to pay the Doctor. Also claimed for flights/accommodation cost due to Jetstar flight. They approved the claim within a week! Couldn't be happier and will definetly use again.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
Insurance Cover ForAdult and Teenager
See all answers
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Review collected in partnership with TravelCard Real-Time Travel Insurance

Car Accident

published

the policy was ok value
I found the team at Travel Card super easy to deal with
I would recommend them for travel insurance but read the fine print as in my case I wasnt fully covered so do you homework

Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim ApprovedYes
Insurance Cover ForAdult
See all answers
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance
  • Verified customer

Extreme difficulty trying to top up card

published

Not able to use website to add trip to existing card. Rang number on 4-5 occasions and was told each time they could only help me with a claim an someone would phone me back. This took place over a 3 week period. One lady told me she could not provide a policy for us. A gentleman rang after this and said we needed documentation from my partner’s specialist. I also sent an email. A supervisor rang and provided us with a policy.

Transparency
Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Review collected in partnership with TravelCard Real-Time Travel Insurance

Davo

Davo

  • 9 reviews
  • Verified customer

Excellent. I didn't claim but my daughter did.

published
Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Review collected in partnership with TravelCard Real-Time Travel Insurance

Travel Insurance

Find out how TravelCard Real-Time Travel Insurance compares to other Travel Insurance

Know better, choose better.

Compare all
  • Verified customer

Great travel insurance

published

Policy was good value. The only drawback is you must send in a form as there is no online booking system available for their travel insurance.
The best part is you get a Mastercard Debit Card so if anything happens overseas Travelcard puts $$ on to the card for use immediately. This Debit Card is valid for 2-3 years so you just keep this for any claims through Travelcard moving forward.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Review collected in partnership with TravelCard Real-Time Travel Insurance

Vic

VicHunter Region, NSW

  • 2 reviews
  • Verified customer

Excellent service

published

We were very happy with the claims dept and the service. i called the company on arrival back into the country and arranged a claim immediately. After providing the correct documentation the claim was approved. Th e process was easily followed.

Transparency
Customer Service
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time1-2 weeks
Claim ApprovedYes
Insurance Cover ForAdult
See all answers
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Review collected in partnership with TravelCard Real-Time Travel Insurance

  • Verified customer

Great insurance policy

published

Very good value for money. Policy covered everything that I needed and I loved the travel card, knowing that if I needed it , the process would be easy. Thank goodness I haven't needed to make a claim

Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover ForAdult
See all answers
2 comments
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Oh sorry no that was supposed to be a 5 star -

Review collected in partnership with TravelCard Real-Time Travel Insurance

Rose

RoseMetropolitan Adelaide, SA

  • Verified customer

Great value

published

Used it for a short domestic cruise and it was very good value compared to other products I considered. Love the re-useable card. Did not make a claim, so cant comment on that side

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Review collected in partnership with TravelCard Real-Time Travel Insurance

  • Verified customer

People we were traveling with also used TravelCard Insurance and needed to claim. The service was excellent.

published

Not sure about the value compared to insurance provided with credit cards. It was easy to set up. This is the first time I've used Travel card but will look at using again in the future.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult and Child
See all answers
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Review collected in partnership with TravelCard Real-Time Travel Insurance

Page 1 of 3

Questions & Answers

Floss

Flossasked

Now we have a pandemic announced We basically have no travel insurance! Do we get a refund on our premium paid, since you are not going to be covering us

2 answers
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Hi Floss,

Please contact us on 1300 123 413 and we will be happy to help you with cancelling your policy for a refund.

Regards,
Lachlan

Floss
Floss

I’m enquiring about Level 4 travel ban. Are we entitled to a refund on premium paid???

Floss

Flossasked

If our pending trip is cancelled due to pandemic do we get a refund of our premium paid Purchased on 10/1/2020?

1 answer
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Hi Floss,

If you have canceled your trip and would like to cancel your policy for a refund, please contact us on 1300 123 413 and we will be happy to help.

Regards,
Lachlan

Terry B

Terry Basked

If the airline cancels the flight am I still covered by insurance?

4 answers
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Hi Terry,

Your coverage will depend on the reason for why the airline cancelled your flights e.g. Strikes, weather, hijack, civil protest or accident.

Generally if the airline cancels a flight due to something that is within their control like engineering issues or issues relating to the operating of the flight e.g staffing requirements then there would not be coverage.

We advise that if you are overseas and your flight is cancelled please call our on trip assistance team on +61 2 7909 2777 OR if you are still in Australia and would like further clarification call 1300 123 413.

Terry B
Terry B

If we need to cancel out trip, due to unforeseen circumstances eg illness does insurance cover all the accommodation cancellation fees as well as airfares?

TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Hey Terry,

Cheers for your enquiry.

Regarding cancellation due to illness, we will require medical documentation to confirm you cannot travel. In addition to this, we require confirmation of the diagnosis and the date of diagnosis. It’s a policy requirement to determine if the condition that has caused you to cancel is a pre-existing medical condition or not.

Please contact our claims team if you wish to discuss further

Get an answer from our members and TravelCard Real-Time Travel Insurance representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.