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TravelCard Real-Time Travel Insurance

TravelCard Real-Time Travel Insurance (page 2 of 4)

4.2 from 66 reviews

Reviews

4.2

66 reviews
5
(47)
4
(5)
3
(2)
2
(1)
1
(11)
  • Value for Money
    3.9 (53)
  • Transparency
    4.0 (52)
  • Customer Service
    3.9 (54)
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  • Verified customer

Extreme difficulty trying to top up card

published

Not able to use website to add trip to existing card. Rang number on 4-5 occasions and was told each time they could only help me with a claim an someone would phone me back. This took place over a 3 week period. One lady told me she could not provide a policy for us. A gentleman rang after this and said we needed documentation from my partner’s specialist. I also sent an email. A supervisor rang and provided us with a policy.

Transparency
Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Review collected in partnership with TravelCard Real-Time Travel Insurance

Davo

Davo

  • 9 reviews
  • Verified customer

Excellent. I didn't claim but my daughter did.

published
Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Review collected in partnership with TravelCard Real-Time Travel Insurance

  • Verified customer

Great travel insurance

published

Policy was good value. The only drawback is you must send in a form as there is no online booking system available for their travel insurance.
The best part is you get a Mastercard Debit Card so if anything happens overseas Travelcard puts $$ on to the card for use immediately. This Debit Card is valid for 2-3 years so you just keep this for any claims through Travelcard moving forward.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Review collected in partnership with TravelCard Real-Time Travel Insurance

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Vic

VicHunter Region, NSW

  • 2 reviews
  • Verified customer

Excellent service

published

We were very happy with the claims dept and the service. i called the company on arrival back into the country and arranged a claim immediately. After providing the correct documentation the claim was approved. Th e process was easily followed.

Transparency
Customer Service
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time1-2 weeks
Claim ApprovedYes
Insurance Cover ForAdult
See all answers
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Review collected in partnership with TravelCard Real-Time Travel Insurance

  • Verified customer

Great insurance policy

published

Very good value for money. Policy covered everything that I needed and I loved the travel card, knowing that if I needed it , the process would be easy. Thank goodness I haven't needed to make a claim

Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover ForAdult
See all answers
2 comments
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Oh sorry no that was supposed to be a 5 star -

Review collected in partnership with TravelCard Real-Time Travel Insurance

Rose

RoseMetropolitan Adelaide, SA

  • Verified customer

Great value

published

Used it for a short domestic cruise and it was very good value compared to other products I considered. Love the re-useable card. Did not make a claim, so cant comment on that side

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Review collected in partnership with TravelCard Real-Time Travel Insurance

  • Verified customer

People we were traveling with also used TravelCard Insurance and needed to claim. The service was excellent.

published

Not sure about the value compared to insurance provided with credit cards. It was easy to set up. This is the first time I've used Travel card but will look at using again in the future.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult and Child
See all answers
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Review collected in partnership with TravelCard Real-Time Travel Insurance

Kerri English

Kerri EnglishGreater Melbourne (Outer), VIC

  • Verified customer

We do a of of overseas traveling and found TravelCard to be the best over all

published

Great value. We have used TravelCard several times when traveling. Find it the most easiest form of travel insurance due to only having to produce the card when or if an incident or accident occurs. Luckily we have never had to use it.

Transparency
Customer Service
Value for Money
DestinationAustralia and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Review collected in partnership with TravelCard Real-Time Travel Insurance

  • Verified customer

NO Excess! Awesome service while away!

published

First time using Travelcard but it won't be the last! The No Excess is the best part about it! I had some medical issues while overseas and when I contacted them they were brilliant and made the whole thing less stressful. Highly recommend them! The policy was slightly more expensive but worth it!

DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Claim Resolution Time1-2 weeks
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Review collected in partnership with TravelCard Real-Time Travel Insurance

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John Lewis

John LewisSydney Surrounds, NSW

  • Verified customer

would never travel anywhere without my travel card.

published

have only used travel card once, but would never go any where else cheaper than others, easy to set up.
we had our travel agent get our insurance before but not anymore.

Transparency
Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Review collected in partnership with TravelCard Real-Time Travel Insurance

  • Verified customer

Very impressed - Highly Recommend

published

Switched to Travel Card this year on a family trip to Thailand and needed to use twice. Travelcard were amazing. Helping with booking and supporting the whole appointment. They followed up immediately offering further support.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Claim Resolution Time<1 week
Claim DateOctober 2019
Claim ApprovedYes
Insurance Cover ForAdult and Child
See all answers
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Review collected in partnership with TravelCard Real-Time Travel Insurance

Matt

MattSouth East Queensland, QLD

  • Verified customer

A really good product with an exceptional customer experience

published

I initially purchased my policy and then needed to extend it, this was a very easy process taking maybe 2-3min time over the phone. I had to make a claim once I returned home and this was also a very simple process. The team were so easy to work with and I am so happy I selected them.

DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time1-2 weeks
Claim DateOctober 2019
Claim ApprovedYes
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Review collected in partnership with TravelCard Real-Time Travel Insurance

Mary

MaryIllawarra, NSW

  • 3 reviews
  • Verified customer

Insurance with Pre-Existing

published

I was able to get the policy for a reasonable price with a pre-existing medical condition. It was easy to get over the phone and the consultant was very helpful and professional.

Transparency
Customer Service
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Review collected in partnership with TravelCard Real-Time Travel Insurance

Madeline Heawood

Madeline HeawoodHobart, TAS

  • Verified customer

Not bad! Not good either

published

Didn’t have to claim. But too bad I’d we did. Decided to leave 1 day earlier to Melbourne from Tasmania before proceeding overseas. Had this organised 2 months prior to leaving. Tried calling at least 15 times during this period to change travel dates. Always told someone would call back as the system was down. No one got back to me

Transparency
Customer Service
Value for Money
DestinationAustralia and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Review collected in partnership with TravelCard Real-Time Travel Insurance

Moana Swain

Moana SwainPerth, WA

  • Verified customer

Unexpected pleasant experience

published

Although this was the most expensive policy we were quoted we were willing to pay the extra to have cover should Mt Agung fire again and upset our travel plans in Bali.
We did not need cover for a volcanic eruption but my phone did go for a quick dip in the pool and I was not looking forward to the claim process. In fact I wasn't going to bother submitting a claim.
However, when contacted by Travelcard to request feedback I asked if it was worth my while claiming. From there the process was fairly straightforward and painless and my claim was paid out (phone was deemed unrepairable), much to my pleasant surprise.
Thank you Travelcard. I will be a return customer.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimOther
Claim Resolution Time<1 week
Claim ApprovedYes
Insurance Cover ForAdult and Child
See all answers
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Review collected in partnership with TravelCard Real-Time Travel Insurance

Travel Insurance

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Constantino Criscitelli

Constantino CriscitelliMetropolitan Adelaide, SA

  • Verified customer

Needed it for overseas travel

published

Good over and value for money. Easy to setup and good customer service when needed advise and clarification of what policy covered and what it did not. Made sure it covered me and allowed for existing conditions

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Review collected in partnership with TravelCard Real-Time Travel Insurance

Warwick

WarwickPerth, WA

  • 2 reviews
  • Verified customer

Value for money covers what I our requirements are at the time

published

The policy is value for money. All the areas we were concerned where covered in the policy, ie volcano.The credit card system is a great way to travel. Follow up from the company was great on our return.

DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Review collected in partnership with TravelCard Real-Time Travel Insurance

Barb

BarbSouthwest, VIC

So easy to deal with

published

Lost my Oakley sunglasses while at a water park, claimed them on our travel insurance and because I had all the necessary paper work the claim was dealt with very quickly.
Thank you Travel Card
Sincerely Barbara, Victoria, Aust

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time1-2 weeks
Claim DateDecember 2019
Claim ApprovedYes
Insurance Cover ForSenior
See all answers
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance
Krembo

KremboSydney, NSW

  • 2 reviews
  • Verified customer

They covered incidents multiple times, saving me a lot of money with a smile

published
Transparency
Customer Service
Value for Money
DestinationAustralia, Middle East and North America (inc. Hawaii)
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time2-4 weeks
Claim DateJuly 2019
Claim ApprovedYes
Insurance Cover ForAdult, Child and Teenager
See all answers
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance
Cillz P.

Cillz P.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Highly recommend Travelcard

published

Easy and simple to apply and set up 1st time traveling overseas. We were at ease knowing if anything happened whilst overseas we were covered. I would definitely reccomend Travelcard to anyone traveling

DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
1 comment
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Review collected in partnership with TravelCard Real-Time Travel Insurance

Page 2 of 4
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Questions & Answers

Floss

Flossasked

Now we have a pandemic announced We basically have no travel insurance! Do we get a refund on our premium paid, since you are not going to be covering us

2 answers
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Hi Floss,

Please contact us on 1300 123 413 and we will be happy to help you with cancelling your policy for a refund.

Regards,
Lachlan

Floss
Floss

I’m enquiring about Level 4 travel ban. Are we entitled to a refund on premium paid???

Floss

Flossasked

If our pending trip is cancelled due to pandemic do we get a refund of our premium paid Purchased on 10/1/2020?

1 answer
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Hi Floss,

If you have canceled your trip and would like to cancel your policy for a refund, please contact us on 1300 123 413 and we will be happy to help.

Regards,
Lachlan

Terry B

Terry Basked

If the airline cancels the flight am I still covered by insurance?

4 answers
TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Hi Terry,

Your coverage will depend on the reason for why the airline cancelled your flights e.g. Strikes, weather, hijack, civil protest or accident.

Generally if the airline cancels a flight due to something that is within their control like engineering issues or issues relating to the operating of the flight e.g staffing requirements then there would not be coverage.

We advise that if you are overseas and your flight is cancelled please call our on trip assistance team on +61 2 7909 2777 OR if you are still in Australia and would like further clarification call 1300 123 413.

Terry B
Terry B

If we need to cancel out trip, due to unforeseen circumstances eg illness does insurance cover all the accommodation cancellation fees as well as airfares?

TravelCard Real-Time Travel Insurance
Customer ServiceTravelCard Real-Time Travel Insurance

Hey Terry,

Cheers for your enquiry.

Regarding cancellation due to illness, we will require medical documentation to confirm you cannot travel. In addition to this, we require confirmation of the diagnosis and the date of diagnosis. It’s a policy requirement to determine if the condition that has caused you to cancel is a pre-existing medical condition or not.

Please contact our claims team if you wish to discuss further

Get an answer from our members and TravelCard Real-Time Travel Insurance representatives

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