- Verified customer
Efficient, Helpful Customer Service
After being bitten by another travel group (which will remain nameless) during the global pandemic, we were very hesitant to try another. We could not of been more pleased with the outcome of booking our next holiday with Traveldream. Our booking was handle by 3 different consultants (Kate, Lauren and Kristen) and all 3 were outstanding in getting things organised and booked for us. They were all so efficient in replying to e mails and booking our flights and accomodation package for us. Just hoping we don't regret the decision of booking through Traveldream, if we are hit with travel restrictions again and need to cancel this trip.
Easy Way to Travel
I had never heard of Traveldream but they will be front of mind for my next travel adventure. Wonderful, committed staff who work with you to tailor a solution to your travel needs. A special shout-out to Lauren who has been amazing.
Amazing customer service
Not only do Traveldream have great deals, they also give brilliant customer service. Lauren was brilliant. Stepped us through everything and responded to questions quickly. She is an asset to this company. Looking forward to our trip!
efficient and helpful
The team at Traveldream provided me with a great range of options resulting with a booking that filled all our criteria and ticked all the boxes, including a cancellation window.
Highly professional service
Lauren from Traveldream worked very hard to secure our luxury Kimberley adventure. She worked with our requirements and was always super professional. She got us a very good deal that we are "over the moon" with.
Nothing was too much trouble and Lauren worked across a weekend to make sure we secured a fast selling special deal.
Quick and simple process. Prompt attention and correspondence. Very helpful with providing information and assistance. Made the whole process so easy and stress free. Thanks to Lauren for her help.
Travel Dream More like travel nightmare. Stay away from these guys
Flights was cancelled due to the coronavirus. These guys refuse to give us back the money saying that they have not received a refund back from the airline and the cruise company. Which was a lie, they then changed a $980 cancellation fee. The lady even hung up the phone on me when i told them ill take it to fair trading. For anyone who is looking to go oversea, Stay away from Travel Dreams because all you get are nightmares
Do NOT book with TravelDream
Due to COVID trip was cancelled. Would not refund even though Carribean cruises and Emirates offered refunds. Was given 1 week to pay an extra $1,300 so they could hold our money another year. Ripped off!!
- Verified customer
Don’t use Traveldream
Would not recommend using Traveldream. Trip to Europe canceled due to COVID. Offered voucher for same trip for one year later at additional cost of $1000. Not able to get refund or use voucher in Australia. Given that Emirates and Royal Carribean are giving full refunds feeling very disappointed and angry.
Lodged request for refund due to Covid have been ignored.
Refund request from months ago. Lodged request for refund due to Covid was referred to parent company who after more months referred back to Traveldream!! I get there are big problems but communication should be forefront in a reputable company...obviously not..
Traveldream refuses to refund tour costs(tour cancelled due to covid) even though they are only the booking agent! They may have incurred some minimal admin costs but this surely doesnt entitle them to retain the full costs. Very disappointed with their attitude and will not recommend them to any one.
Will never use them for Travel ever again. Be very wary of this company. We were fortunate to be able to claim on insurance. We had other travel booked with another travel agent also for 2020, totally different experience, received all our money back. If you book through these people you would want to pray nothing goes wrong.
My experience with Travel Dream has been very bad and I've found that they have been quite untrustworthy and dishonest. I bought tickets late last year and decided to get a refund as travel restrictions were introduced and we were unable to travel. They said they would deduct 20% for admin costs which I thought was a lot but agreed. When I called them a day later, they changed their tune and said that Vietnam Airlines had changed their condition, which is hard to believe as my sister had received a partial refund from Vietnam airlines. They pla...ced the blame on the airline and would not provide a refund as we had agreed earlier. I am understanding of the current circumstances that business is hard, but this is not the way to treat your customers truthfully. I would like more people to be aware of this company and not be put in the same position I am in now.
Want a Refund!
When we first bought the package, the employee said we could get a refund but had to pay a $950 service fee (very unreasonable!), then because of travel bans we formally notified them that we wanted a refund. The employees by email said that we could get refund TWICE! then they changed their policy and refused the refund and are still withholding out money.. Help!
The reviewer stated that an incentive was offered for this review
Excellent Customer Service
Helpful staff who answered all my questions and went out of their way to give us the exact trip we wanted. I usually organise my own holidays but was so pleased with the service from Traveldream I will probably use them again.
Very helpful staff
Very helpful staff when virus hit the world we found them very helpful in sorting everything out. Just waiting for the world to settle down so we can travel again.
Always Helpful and Good Value
We have always been pleased with Travel Dreams service and offers. The staff we have dealt with have invariably been friendly and helpful. Thank you especially to Lauren, who has assisted us on several occasions.
- Verified customer
Are TravelDream and Moment Travel Ripping You Off Through COVID Crisis?
Moment Dream and Travel Dream have been atrocious with customers being victimised.
If you have issues obtaining a refund for your trip and are forcing you to pay for the entire trip or forfeit your deposit please join in a class action with slater & gordon. This company is categorically unethical and are willing to lie, steal or rob customers for their survival.
- Verified customer
Easy, Easy and Easy
It was easy to book, conformation came in less than 30 seconds. It was also easy to amend the dates for my booking at some later date.
I booked 5 nights accommodation in McMillans of Metung Resort.
I was surprised to find out that I need to pay $50 surcharge for staying over Saturday night but it was my oversight as it was actually written on the Traveldream site.
Questions & Answers
Hi, do you do tours to Egypt, Israel and Jordan combined. How many days, when and how much?
Are there any travel agent that book travel dream holidays
Hi Lyn, we are ourselves Travel agents here at Traveldream and yes we also work with other travel agents.
Feel free to contact us on 1300 350 263 or Info@traveldream.com.au
We would love to help you with your holiday plans!
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