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Traveldream
4.6 from 203 reviews · View Statistics
See the Best Booking Services in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Traveldream

Reviews

3.7
37 reviews
  • Transparency
    1.0 (10)
  • Customer Service
    1.1 (10)
  • Trip Completed Yes · No (11)
  • Ease of Booking
    2.1 (7)
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Arron W.
Arron W.Sydney Surrounds, NSW

Travel Dream More like travel nightmare. Stay away from these guys

published

Flights was cancelled due to the coronavirus. These guys refuse to give us back the money saying that they have not received a refund back from the airline and the cruise company. Which was a lie, they then changed a $980 cancellation fee. The lady even hung up the phone on me when i told them ill take it to fair trading. For anyone who is looking to go oversea, Stay away from Travel Dreams because all you get are nightmares

Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed No
Booking TypeCruise and Flights
Traveldream
TraveldreamTraveldream

Hi Arron, we are sorry to hear that you may have had this experience. Customer satisfaction is our top priority. Could you please help us with your booking number as we don't currently have any bookings under the name Arron W in our system?

Do NOT book with TravelDream

published

Due to COVID trip was cancelled. Would not refund even though Carribean cruises and Emirates offered refunds. Was given 1 week to pay an extra $1,300 so they could hold our money another year. Ripped off!!

Transparency
1/5
Customer Service
1/5
Incentivised Review No
Trip Completed No
Pippa
PippaGreater Melbourne (Outer), VIC
  • Verified

Don’t use Traveldream

published

Would not recommend using Traveldream. Trip to Europe canceled due to COVID. Offered voucher for same trip for one year later at additional cost of $1000. Not able to get refund or use voucher in Australia. Given that Emirates and Royal Carribean are giving full refunds feeling very disappointed and angry.

Transparency
1/5
Customer Service
1/5
Ease of Booking
2/5
Incentivised Review No
Trip Completed No
Booking TypeAccommodation, Cruise, Flights and Tour
Jes
JesGreater Melbourne (Outer), VIC

Lodged request for refund due to Covid have been ignored.

published

Refund request from months ago. Lodged request for refund due to Covid was referred to parent company who after more months referred back to Traveldream!! I get there are big problems but communication should be forefront in a reputable company...obviously not..

Transparency
1/5
Customer Service
1/5
Ease of Booking
3/5
Incentivised Review No
Trip Completed No
Booking TypeAccommodation, Cruise, Flights and Tour
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Bill
BillSydney, NSW

Travelnightmare

published

Traveldream refuses to refund tour costs(tour cancelled due to covid) even though they are only the booking agent! They may have incurred some minimal admin costs but this surely doesnt entitle them to retain the full costs. Very disappointed with their attitude and will not recommend them to any one.

Transparency
1/5
Customer Service
1/5
Incentivised Review No
Trip Completed No
Booking TypeAccommodation and Tour
Lynda R.
Lynda R.Greater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like

Terrible

published

Will never use them for Travel ever again. Be very wary of this company. We were fortunate to be able to claim on insurance. We had other travel booked with another travel agent also for 2020, totally different experience, received all our money back. If you book through these people you would want to pray nothing goes wrong.

Transparency
1/5
Customer Service
1/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeAccommodation, Cruise, Flights and Tour
Hua
HuaMelbourne

Untrustworthy

published
Transparency
1/5
Customer Service
1/5
Incentivised Review No
Trip Completed No
Booking TypeAccommodation and Flights

Want a Refund!

published

When we first bought the package, the employee said we could get a refund but had to pay a $950 service fee (very unreasonable!), then because of travel bans we formally notified them that we wanted a refund. The employees by email said that we could get refund TWICE! then they changed their policy and refused the refund and are still withholding out money.. Help!

Transparency
1/5
Customer Service
2/5
Ease of Booking
2/5
Trip Completed No
Booking TypeAccommodation, Cruise, Flights and Tour
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The reviewer stated that an incentive was offered for this review

wayne and carol hawley
wayne and carol hawleySydney, NSW
  • 2 reviews
  • 3 likes

Want a refund

published

unable to get out money back as no part or portion of our package can be taken.. holding our money indefinitely has to be illegal.. any help advice would be great thanks

Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed No
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  • Verified

Are TravelDream and Moment Travel Ripping You Off Through COVID Crisis?

published

Moment Dream and Travel Dream have been atrocious with customers being victimised.
If you have issues obtaining a refund for your trip and are forcing you to pay for the entire trip or forfeit your deposit please join in a class action with slater & gordon. This company is categorically unethical and are willing to lie, steal or rob customers for their survival.

Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed No
Booking TypeAccommodation, Cruise and Flights
Ila
IlaSydney, NSW

Trip cancelled by tour last minute and no compensation given

published

We paid $2500 deposit 6 months in advance and the tour got cancelled 4 weeks before travel. Received refund however no compensation or interest received on that $2500 sitting in their account for 5months. I had to quickly book something else to make sure my annual leave didn’t go waste but ended up paying more due to peak period starting. Will not be considering this company again.

Incentivised Review No
Trip Completed No
Traveldream
TraveldreamTraveldream

Questions & Answers

Dan S
Dan Sasked

I am looking at your latest offer, Port Stephens Mantra. But how can I check the availibility before purchasing?

1 answer
Lea G.
Lea G.

I'd call them Dan if you can't find it online, they are all very helpful

TOM S.
TOM S.asked

What is happening with the 29 Day European Tour and cruise for May3?

No answers
Goyeta A.
Goyeta A.asked

Hi, do you do tours to Egypt, Israel and Jordan combined. How many days, when and how much?

No answers
See all Traveldream questions

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