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Traveldream

Traveldream (page 2 of 8)

4.6 from 184 reviews · View Statistics
Listing monitored by Traveldream

Reviews

  • Transparency
    4.1 (64)
  • Customer Service
    4.5 (95)
  • Trip Completed Yes (70) · No (37)
  • Ease of Booking
    4.6 (101)
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Easy Way to Travel

published

I had never heard of Traveldream but they will be front of mind for my next travel adventure. Wonderful, committed staff who work with you to tailor a solution to your travel needs. A special shout-out to Lauren who has been amazing.

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Diandstu
Diandstu
  • 5 reviews

Amazing customer service

published

Not only do Traveldream have great deals, they also give brilliant customer service. Lauren was brilliant. Stepped us through everything and responded to questions quickly. She is an asset to this company. Looking forward to our trip!

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Customer Service

efficient and helpful

published

The team at Traveldream provided me with a great range of options resulting with a booking that filled all our criteria and ticked all the boxes, including a cancellation window.

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David
DavidPerth, WA

Highly professional service

published

Lauren from Traveldream worked very hard to secure our luxury Kimberley adventure. She worked with our requirements and was always super professional. She got us a very good deal that we are "over the moon" with.
Nothing was too much trouble and Lauren worked across a weekend to make sure we secured a fast selling special deal.

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Excellent tour company, easy to work with

published

Title says it all. Communication was quick and everything was easy to arrange. They were happy to answer any questions we had and helped us to organise logistical stuff such as transfers. We wouldn't hesitate to book with them again.

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Lia T.
Lia T.Perth, WA

Great service

published

Quick and simple process. Prompt attention and correspondence. Very helpful with providing information and assistance. Made the whole process so easy and stress free. Thanks to Lauren for her help.

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Arron W.
Arron W.Sydney Surrounds, NSW

Travel Dream More like travel nightmare. Stay away from these guys

published

Flights was cancelled due to the coronavirus. These guys refuse to give us back the money saying that they have not received a refund back from the airline and the cruise company. Which was a lie, they then changed a $980 cancellation fee. The lady even hung up the phone on me when i told them ill take it to fair trading. For anyone who is looking to go oversea, Stay away from Travel Dreams because all you get are nightmares

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Traveldream
TraveldreamTraveldream

Hi Arron, we are sorry to hear that you may have had this experience. Customer satisfaction is our top priority. Could you please help us with your booking number as we don't currently have any bookings under the name Arron W in our system?

Andrew C.
Andrew C.Sydney, NSW

Lucky & Excellent Trip

published

Lucky to do it just on between the NSW Northern Beach restriction in December 20. Also, lucky to have a guide who was extremely knowlegeable about Tasmania and a good BBQ cook

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Erin tonkin
Erin tonkinPerth, WA
  • 2 reviews

So good

published

I have used travel dream 2 times now, and it has been great! Great deals and good staff make it easy to book! We booked dolphin quay both times, one for a gift!

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Do NOT book with TravelDream

published

Due to COVID trip was cancelled. Would not refund even though Carribean cruises and Emirates offered refunds. Was given 1 week to pay an extra $1,300 so they could hold our money another year. Ripped off!!

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Pippa
PippaGreater Melbourne (Outer), VIC
  • Verified

Don’t use Traveldream

published

Would not recommend using Traveldream. Trip to Europe canceled due to COVID. Offered voucher for same trip for one year later at additional cost of $1000. Not able to get refund or use voucher in Australia. Given that Emirates and Royal Carribean are giving full refunds feeling very disappointed and angry.

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Wouldn't book another holiday until covid is done. Travel dream I'd definitely book through.

published
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Fabulous place

published

Berkeley River exceeded our expectations which were already very high. The food and wine were excellent. All of the excursions were fabulous. A great adventure from the moment you get into the cessna at Kununurra to fly there

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Excellent package

published

2nights Harbour Rocks hotel and whale watching cruise. Hotel was really great. Staff great. Whale watching fantastic. So quiet around the Rocks area. Restaurant at hotel Tayim was really good too

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Great price for a great location

published

The poolside bungalows at Mary River Wilderness Retreat are clean and comfortable and in a great setting. No cooking facilities, but we were aware of this in advance. Great value at this price.

Ease of Booking
Incentivised Review No
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Jes
JesGreater Melbourne (Outer), VIC

Lodged request for refund due to Covid have been ignored.

published

Refund request from months ago. Lodged request for refund due to Covid was referred to parent company who after more months referred back to Traveldream!! I get there are big problems but communication should be forefront in a reputable company...obviously not..

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Bill
BillSydney, NSW

Travelnightmare

published

Traveldream refuses to refund tour costs(tour cancelled due to covid) even though they are only the booking agent! They may have incurred some minimal admin costs but this surely doesnt entitle them to retain the full costs. Very disappointed with their attitude and will not recommend them to any one.

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Jeff J.
Jeff J.Sydney, NSW

Wonderful outcome

published

We were booked to travel to China in September but due to Covid19 it was cancelled. Traveldream offered a credit for the money paid. We explored their offerings and found a Barrier Reef/Daintree 8 day trip that suited our timing. The cost was slightly more than the credit, but it was a wonderful holiday and a beautiful place. We have never dealt with Traveldream before so were apprehensive about what to expect. Lauren at Traveldream ironed out all matters in a friendly and helpful way. We could not be happier about the outcome. The accommodation and the experiences in the package were positively memorable. If this is what to expect from Traveldream we will certainly be much more confident in using them next time. S&J Sydney

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Lynda R.
Lynda R.Greater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like

Terrible

published

Will never use them for Travel ever again. Be very wary of this company. We were fortunate to be able to claim on insurance. We had other travel booked with another travel agent also for 2020, totally different experience, received all our money back. If you book through these people you would want to pray nothing goes wrong.

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Hua
HuaMelbourne

Untrustworthy

published
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Customer Service

Want a Refund!

published

When we first bought the package, the employee said we could get a refund but had to pay a $950 service fee (very unreasonable!), then because of travel bans we formally notified them that we wanted a refund. The employees by email said that we could get refund TWICE! then they changed their policy and refused the refund and are still withholding out money.. Help!

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wayne and carol hawley
wayne and carol hawleySydney, NSW
  • 2 reviews
  • 3 likes

Want a refund

published

unable to get out money back as no part or portion of our package can be taken.. holding our money indefinitely has to be illegal.. any help advice would be great thanks

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Customer Service

Excellent Customer Service

published

Helpful staff who answered all my questions and went out of their way to give us the exact trip we wanted. I usually organise my own holidays but was so pleased with the service from Traveldream I will probably use them again.

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Barry
BarryMurray Region, NSW
  • 2 reviews

Very helpful staff

published

Very helpful staff when virus hit the world we found them very helpful in sorting everything out. Just waiting for the world to settle down so we can travel again.

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David
DavidGippsland, VIC
  • 3 reviews

Always Helpful and Good Value

published

We have always been pleased with Travel Dreams service and offers. The staff we have dealt with have invariably been friendly and helpful. Thank you especially to Lauren, who has assisted us on several occasions.

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Page 2 of 8

Questions & Answers

Dan S
Dan Sasked

I am looking at your latest offer, Port Stephens Mantra. But how can I check the availibility before purchasing?

1 answer
Lea G.
Lea G.

I'd call them Dan if you can't find it online, they are all very helpful

TOM S.
TOM S.asked

What is happening with the 29 Day European Tour and cruise for May3?

No answers
Goyeta A.
Goyeta A.asked

Hi, do you do tours to Egypt, Israel and Jordan combined. How many days, when and how much?

No answers
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