My experience with Travel Dream has been very bad and I've found that they have been quite untrustworthy and dishonest. I bought tickets late last year and decided to get a refund as travel restrictions were introduced and we were unable to travel. They said they would deduct 20% for admin costs which I thought was a lot but agreed. When I called them a day later, they changed their tune and said that Vietnam Airlines had changed their condition, which is hard to believe as my sister had received a partial refund from Vietnam airlines. They pla...ced the blame on the airline and would not provide a refund as we had agreed earlier. I am understanding of the current circumstances that business is hard, but this is not the way to treat your customers truthfully. I would like more people to be aware of this company and not be put in the same position I am in now.
Want a Refund!
When we first bought the package, the employee said we could get a refund but had to pay a $950 service fee (very unreasonable!), then because of travel bans we formally notified them that we wanted a refund. The employees by email said that we could get refund TWICE! then they changed their policy and refused the refund and are still withholding out money.. Help!
The reviewer stated that an incentive was offered for this review
- Verified customer
Are TravelDream and Moment Travel Ripping You Off Through COVID Crisis?
Moment Dream and Travel Dream have been atrocious with customers being victimised.
If you have issues obtaining a refund for your trip and are forcing you to pay for the entire trip or forfeit your deposit please join in a class action with slater & gordon. This company is categorically unethical and are willing to lie, steal or rob customers for their survival.
Traveldream 2 night Perth, 5 nights Broome
We have just returned from this trip.
At all stages we were consulted as to our prefences, we had expected that we would just be allocated flights.
The team at traveldream had to adjust our Broome accommodation, and provided superior accommodation as a result. We were able to upgrade for a very reasonable surcharge.
We felt supported at every stage, and feel we got great value for our money.
This is the second deal that we have used from traveldream, and it will certainly not be our last.
Andrew and Janine
5 day Iceland Tour
This was an amazing way to see an amazing country. We were part of a "small" tour group, which meant no more than 15 or so people, and as few as 6 or 7. Traveldream's agent "Nice travel" were fantastic! The guides could not do enough for us - looked after our comfort and safety and had endless stories and interesting facts to share. Everything ran smoothly and was great value for money. Highly recommend this company for a great tour experience.
11 day Egypt tour with Nile Cruise
A fabulous way to see Egypt efficiently & safely. We were concerned about safety prior to the tour but found we had no issues as everything was organised by Traveldream's agent Expat Tours. The tour includes everything that we wanted to see from archaeological sites, the Nile river cruise was fantastic and a number of optional tours available as well. Airport pick up and drop off included. There are a few early tour starts.
Highly recommend this tour from Traveldream.
15 Day Highlights of Japan with Flights
I highly recommend this tour for 1st time travellers to Japan for sightseeing as language barrier!!! Overall the trip was great as was booking on line with Traveldream. Full credit goes to the Japanese tour guides at Tomato Travel, especially the tour leader Samantha and her team including Connie, Yumi and the coach driver Kimora San who were extremely friendly, patient and helpful. They went out their way to make sure our trip was memorable and exciting. And most of the people on our tour coach were very friendly and fun to interact with, which made our trip more pleasant.
11 Day Egypt tour with Nile Cruise and Flights
My daughter found this tour advertised on Groupon and we had always wanted to go. Family were concerned about our safety, but at no time on this tour did we feel unsafe. Many times a security guard travelled with us even on the bus. Traveldream were so helpful when we made our initial enquiry and followed up when we booked. Reminders for final payment and paperwork for visas were also provided . Dave in particular was very helpful.
We had an amazing 11 days covering the major archaeological sites of Egypt - pyramids, sphinx, Saqqara, Thebes, K...arnak, Aswan High Dam, Abu Simbel, Luxor, Valley of the Kings, Temple of Philae, Edfu, and Temple of Hatshepsut. From being met at the airport on arrival to the end of the tour everything was well organised. Expat tours ran the tour. Samar was our guide and she was so knowledgable and helpful. There were some early starts but it meant we beat the heat and some of the crowds. The Oasis Hotel in Cairo near the Giza pyramid complex was very comfortable and had great security. On the first night the group met and discussed the coming tour, optional tours and costs. The itinerary had listed all extra costs clearly so there were no surprises. The optional trip to Abu Simbel was breath taking and well worth the money. We also did an optional Alexandria trip on our last free day and was also good value. In the Valley of the Kings we paid $1000 Egyptian pounds to visit the temple of Seti I. This was an extra but it is the most spectacular tomb - a complete book of the dead. We also paid 250 Egyptian pounds to go into Tutankhamun's tomb which has his mummy and sarcophagus inside. The tour included three other tombs. We also did the light and sound tour of the pyramid complex which was an extra as well, but worth it. Because most transactions are in Egyptian pounds a stop at a ATM was arranged from time to time. The Oasis Hotel had an ATM in the hotel and at the attached shops in the complex. Remember to keep a few small notes in your pocket for toilet stops as often there is a charge. On the whole the toilets at the sites, road houses, restaurants we visited are all modern. The bus sold bottled water cheaper than most stops or hotels and was properly sealed. They have refrigeration on the bus. We paid 15 pounds for small bottles. The cruise ship was perhaps 4 stars, but the food was excellent and varied. When not on a tour we spent time relaxing in the pool or under the veranda watching Egypt go by. Magnificent sunsets and an always changing view. Plenty of time to mix with fellow tour travellers and relax. The rooms on the ship were comfortable and had all amenities. The stop in Hurghurda on the Red Sea was beautiful. We stayed at the Caves Resort, which was different to the advertised accommodation. This cave themed hotel was comfortable and very large with several restaurants and bars. A wide variety of food was available and drinks were included in the package. We had an option to go scuba diving, but when we heard we needed to head out at 7.00am we decided to spend the day in the resort. A group of us gathered under the beachfront umbrellas and spent the day swimming and relaxing. The beach is quite rocky so beach shoes would be great. Luckily the shop at the front sells them and snorkels/masks. We shared a mask and out on the reef were brightly coloured fish and coral. The resort also has two pools with bars. A very enjoyable day with other tour members was had. The trip to Cairo took around 5 hours. If you suffer from car sickness you might want to take something on this day and the trip to Abu Simbel (3 hours). The museum in Cairo and the market were our last stops on returning to Cairo. We enjoyed a stop at a cafe in the heart of Cairo where we could watch the locals, bargain with the hawkers, listen to the call to prayer and just soak in the atmosphere. On our last night we came together for cake and did feedback forms. We also got to thank our guide and pay her her tip.
Egypt 12 day Tour
Fabulous experience. A well organised tour. Egypt amazing place to visit. Accommodated our wishes to travel in a group of 5. Added any side trips we asked for, including a 3 day add on to Jordan at the end. Our tour leader was wonderful, Ahmed Hassan; highly educated and English spoken excellently. Our only minor issue were the few very early mornings - absolutely necessary?
12 night China Tour
Travelled to China with my sister for a 12 night package tour. Good value for money. Great for adults. Daily tours were optional /extra, but we knew that upon booking & were able to pay for those before as well - so no nasty suprises. Email contact with Traveldream prior to leaving was prompt & helpful
Wonderful memories created
We went on the 21 day European Discovery tour in September. It was our first trip to Europe and we had an amazing time. The days were full on but we saw so much and it iginited a passion to travel and spend more time in our favourite countries. Travel Dream were very easy to deal with and the trip was great value. I'm still trying to work through all the photos, it was such an amazing trip. As with anything there can be little hiccups along the way eg some of the behaviours/attitudes of other travellers or an occasional breakfast were staff didn't cope or cater for numbers involved but these were very minor and did not dampen the overall experience.
Italy land tour and seven night cruise
Well organised with pickups etc but found standard of hotels could have been better and need to be closer to restaurants for dinner. Tour guides on first three days were poor. Hard to hear and understand and even forced off the bus for tour in Florence during thunderstorm. No plan B! Thank goodness we had a great tour guide, Encarni from Europamundo, for the rest of the Italy tour. Managed to visit lots of places with MSC cruise but it was just a large cruise ship- lots of added costs.
European 21 Day Trip
Our experience with Traveldream and Moment Travel was one of ease, fantastic service and outstanding help. We encountered a problem with a hotel booking which would have been at the end of our trip and the service was outstanding in fixing our problem.
However, Our experience with Europomondo was not so exciting. They should travel with another company to see how it's done.
Thank you Traveldream.
Questions & Answers
Hi, do you do tours to Egypt, Israel and Jordan combined. How many days, when and how much?
Are there any travel agent that book travel dream holidays
Hi Lyn, we are ourselves Travel agents here at Traveldream and yes we also work with other travel agents.
Feel free to contact us on 1300 350 263 or Info@traveldream.com.au
We would love to help you with your holiday plans!
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