- Verified customer
Easy, Easy and Easy
It was easy to book, conformation came in less than 30 seconds. It was also easy to amend the dates for my booking at some later date.
I booked 5 nights accommodation in McMillans of Metung Resort.
I was surprised to find out that I need to pay $50 surcharge for staying over Saturday night but it was my oversight as it was actually written on the Traveldream site.
13 day glance of Vietnam tour
Transfers were good, at airport pick ups the tour guides were always waiting for us when we arrived and tour guides spoke and understood English very well. They were helpful and willing at all times. Some tour guides arrived later than scheduled tour pick ups and we had to ask the hotel staff to call up and find out what was happening. Also the promised 2 X bottles of water per person was only 1 bottle per person and not cold. At times we weren’t given water at all on our tours as per the advertised tour inclusions. Being that the temperature w...as at least 38 degrees with 90% humidity, water should have been provided, instead on many occasions we had to purchase our own. Some of the optional tours offered were overpriced so we booked locally instead for a cheaper rate. Hanoi street food tour was very overpriced $50 AUD each. Overall the Vietnam tour was good value for money, but the 3 star hotel in Hanoi was very ordinary to say the least and not at all 3 star by Australian standards. Bear that in mind when booking and perhaps pay extra for an upgrade. Halong Bay cruise was amazing and Calypso cruise ship was exceptional. Hotel in Hoian was very good as was the hotel in HoChiMinh city (Saigon). All hotels were central to all attractions and amenities and most were within walking distance. The Traveldream team made our booking process easy and all went according to plan. We will definitely use Traveldream again when looking to book another trip.
13 DAYS IN VEITNAM
All flights and transfers were handled efficiently with drivers and tour guides. Hotel accommodation was all centrally located with easy walking to popular sites. Itinerary was well planned and we chose to pre-pay all optional tours. This was a good decision as we did not have to carry excess cash and we could plan our free time accordingly.
There were some miscommunications in regard to meals inclusion on tour. (Ba-Na Hills, My Son). Hanoi Evening Street Food Tour was not as described. Halong Bay & Oriental Sails were very enjoyable.
Trip cancelled by tour last minute and no compensation given
We paid $2500 deposit 6 months in advance and the tour got cancelled 4 weeks before travel. Received refund however no compensation or interest received on that $2500 sitting in their account for 5months. I had to quickly book something else to make sure my annual leave didn’t go waste but ended up paying more due to peak period starting. Will not be considering this company again.
Europe here we come.
From the time we made our initial enquiries right up until the time of booking the team and traveldream were always helpful and provided us with all the information we required to make our decision. The deal they offered was not only competitively priced but included all our"must see" destinations and was available at a time that suited us. Can't wait! Bring on September.
Great weekend away
We booked a 3 bedroom, 3 night stay at the Mantra Aqua Nelson Bay. The price was fantastic and booking online was so simple and easy.Everything was straight forward and voucher came straight through so we could then book our dates with the hotel. All information needed was included on the page before buying the voucher so no hidden surprises or costs. Will definitely be keeping an eye out for some more deals
Booking with Traveldream
Haylie at Traveldream was fabulous to deal with she organised our holiday to Vietnam promptly and we had no issues. She also provided additional information that I requested
Great customer service!
Fabulous few days away!
We stayed two nights in a two bedroom apartment at Mantra Aqua Nelsons Bay. Booking was a breeze and so were the staff. The room was very clean and all I expected as I have stayed there a few times before. The only letdown is the fact that you can't open the windows up due to OH & S and I found the main bedroom with ensuite very stuffy. The air conditioner didn't help as it is at the opposite end of the apartment in the living room.
Fantastic Service and price.
I booked a three night stay at Mercure Aqua Nelson’s Bay. I was having problems trying to buy the voucher online so rang the number and both girls I spoke with were very helpful in securing the purchase. I was very happy and will most definitely recommend the website to all my friends and family.
Great Price, Great Service.
I agree with Mym's comments written in April 2019.
Great Price, Great Service.-Can't ask for more.
We had a misunderstanding on rooms which was corrected for us very quickly through phone calls and text messages.
Great price, great service - can't ask for more
We booked a weekend away at the Mantra Resort Port Stephens for an end of year get together with friends, the price was exceptional and the additional extras were clearly set out so there were no nasty surprises; after having some issues with my internet and being unable to complete my booking online, I rang Traveldream and was treated with a "smile" (no mean feat to discern when you're on the phone!) a friendly, attentive and knowledgeable staff member completed the booking for me, and even took care of the confirmation with the resort. Great service! will use again and highly recommend
Really good value
We booked a coach tour of Croatia, Slovenia and Montenegro coupled with a 7 day cruise on the Mediterranean. Both trips were very enjoyable and efficiently arranged, more than meeting our expectations. We received everything that was promised and on the coach tour were given an additional evening meal and an additional lunch. The accommodation was extremely good. The guide was excellent.
Great bargain price and great service from Traveldream Staff
Hi, I booked via the internet and made a mistake in the booking dates for our accommodation. I rang Traveldream direct and hey presto they fixed my issue immediately. Not only was my accommodation excellent and cheap but the service from Traveldream staff was fast, efficient and trouble free.
Our booking was quick and easy with the prompt assistance of Haylie. She is a very helpful and polite young woman. The price of our deal was very reasonable and we are looking forward to our multi-generational holiday.
Questions & Answers
Are there any travel agent that book travel dream holidays
Hi Lyn, we are ourselves Travel agents here at Traveldream and yes we also work with other travel agents.
Feel free to contact us on 1300 350 263 or Info@traveldream.com.au
We would love to help you with your holiday plans!
Hi I am interested in your Sydney to London with Vietnam Airlines business class deal departing in early June 2020 and returning mid to late July. I have recently had a very bad experience with online travel agent BestJet and lost quite a bit of money so would really like to know a bit more about your company and financial reliability before purchasing the travel deal.
I'm sorry you received that message Glenn. I'm not sure what happened there.
Isabell, thank you for reaching out about the fantastic deal we have with Vietnam Airlines. There is a little bit about us here - https://www.traveldream.com.au/page/about-us/3. We are an ATAS accredited Online Travel Agency that launched in August 2018 and have helped thousands of people take great holidays in Australia and internationally. Please feel free to give us a call on 1300 350 263 or email us at firstname.lastname@example.org and we can look into date availability for your trip.
We look forward to hearing from you.
Angela from the Traveldream team.
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