Travelex shut down all services then
Travelex shut down all services without warning Dec 31 then diverted calls from the official help lines in UK for customers to overseas call centres, for Australian Manila. 1. TRAVELEX Refused to communicate properly saying they were doing a normal system upgrade and I should be patient. I should check with my bank they are the probable issue for delays. 2. When that excuse wore off, just point blank refused to accept customers needed help. I was missing 2200 dollars, I was in America they refused to assist and accept they were at fault. Still ...missing money 17 days and now they are saying its my fault $500US is missing because I irresponsibly used The Travelex Mastercard to pay for something in USA, the card is not supported to be used to make payments in an overseas country. I'm still trying to work that one out, that why we all got a travelex card wasn't it. Maybe I'm the dumbest people's on the planet. Get a travelex card, load with foreign currency but your not supposed use it, just donate back to Travelex. Why hasn't the banking authorities acted. They must know.
Defaulted to AUD to double dip on fees + bad exchange rate to withdraw
I used the Travelex card while in Greece which uses euros and I had only euros loaded onto the card. I noticed that some merchant machines would ask whether I would like to pay in AUD or EUR. I didn't have AUD on the card and I was in Europe so I don't know why that was even an option. To make things worse, the default was set to AUD.... ?????!!!!! Unfortunately at one retailer I was charged in AUD, they pressed enter for me without asking me or even looking at it themselves. I lost money because of a terrible exchange rate, and was also charge...d a currency conversion fee on top of that. So a 56euro transaction ended up costing me approximately an extra $10-15 for no reason other than reconverting my money and fees. Coming back, the only way to get your money out of the card is through Travelex which has a really bad exchange rate, and charges a $10 fee to withdraw the money. I wasn't aware of this and should've withdrawn all my money overseas and converted it elsewhere. Not happy.
Questions & Answers
To what email address do I send my AU Travelex cash out form to?
I don't know about the form. I doubt there is such a thing as you need to prove identity and emailing that to someone means they can access your acccount. If someone sent you a form it may be a scam.
You can cash out to a bank account all online or go to a travelex shop location - a good thing about Travelex is they have lots of locations.
With the current ransomware crisis the main website is still down. However, you can use au.travelexmoneycard.com web site. Enter your card, email and password to log on. Go to transfer money tab.
The exchange rate is really bad for most currencies and they even charge a $10 fee on top of that.
If you buy things online - maybe use your travelex card and you may get a better exchange rate - not sure. I am thinking of testing this (expecting to save around 5 to 10% depending on currency conversion).
How do I check account used to load my Travelex card?
I believe amount loaded on to my Travelex card is being taken off one of my credit cards which costs me in fees. How do I change Travel ex instructions so that amount being transferred to my Travelex card is in future deducted from my bank debit card?
Help urgently appreciated
How do I cancel my CashPassport Card and retrieve the little that is left in it?
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