Consider using your normal credit card instead
I travelled to the UK and did not have any problems the Multi Currency Cash Passport (MCCP). I purchased mine from Travellex. But beware of the fees and charges. You might be better off just using your normal Australian credit card instead because even with the 3% they charge on foreign transactions it can still work out better. Don't let the MCCP become dormant when you return from your trip - cash it out because of the fees and charges if you don't use it for more than 12 months. It is convenient, saves carrying a lot of cash and allows y...ou to lock in the exchange rate. I found it was accepted everywhere just like a credit card. But I was given an appalling exchange rate when I cashed out the unused amount of foreign currency back into Australian dollars. You need to carefully review the fees and charges to see if it is right for you. Many financial institutions and even the post office are selling these cards and they would not be doing so unless there was money to be made. Understand all the fees and charges. THE MCCP was better than travellers cheques - don't take travellers cheques as these are not accepted even by large stores like Marks and Spencers. Royal Mail charged me to cash my travellers cheques.
Ok for Atm s. website has few problems.
I have pre loaded the card and used it in Australia 2 years running. Find it is OK to use at ATMs and couple of stores.
However when trying to log on to the account, I get error message stating too many attempts. Even when its the fIrst attempt ! Fill in your e-mail aďdress used and last 4 digits, but no box for password created with the account. Just to check a balance. This has occurred twice this trip. Guess I ll wait til I go next to the cash machine and get a balance.
Ps I m over 60 and very computer literate.
Don't use as security for hotels!
Used my card at check in for hotel security and now the funds are "pending" so can not use. The hotel has released the funds but after 2 weeks still no money. Called Travelex and they said I have to wait 30 days. Also if your card is rejected, say low funds that amount left is also "pending" for a few days. Everywhere else i had no problem.
Useful once you understand it
Couple of tips. If you load it up in a foreign currency like euros make sure the merchant choose euros when charging you.
Use it to pay for your hotel but do not use it when booking or pre-authorisation which some hotels will ask for. Give them your credit card instead but when you check out then say you want to pay with your travelex card. Sometimes pre-authorisation don't get reversed for a while and your balance is reduced and therefore not available to spend.
It pays to know the cost and fees model - read the PDS
I have used this Mastercard MultiCurrency Cashpassport as provided by Travelex Card Services (read the fineprint). And while it is definitely has its uses... you need to know a few things when operating:
1/ Yes, they have a conversion rate lower than if you had cash or went into a bank or money changer. BUT, it only costs $1 to load the card if you do it via online transfer through your internet banking. This feature is great! So convenience plus if you need to top up. BUT, it takes 2-3 working days.
2/ BIG WARNING! Your Default curren...cy does not automatically guarantee that any payments you make using the card will be transacted in this currency. It is ONLY the default currency for reloading your card. If you have multiple currencies loaded and you have NOT selected the currency you wish to pay in (say at a merchant or website if given the option), it will pay in order of your "Default Order of Priority" - so check your Product Disclosure Statement (PDS). I learnt this the hardway, with some taxi fares and some online flight purchases. I currently have a dispute in place with them, as I was not given the choice of what currency to pay in, as I should have. 3/ Their currency conversion rate is 5.95% on top of their slightly lower exchange rates. That's expensive.. so if you are already looking at 3% lower FX compared to banks or money changers PLUS an additional 5.95%..its a lose lose for you. But win win for them. 4/ If by chance you use your card for a PreAuth (like at a hotel) OR you have attempted to pay for something but the transaction didn't complete. Then these amounts will stay in "PENDING" for 30-31 DAYS!!! I had an occasion where a restaurant charged me twice. One transaction went through OK, the other stayed in pending for 30 days! This amount is deducted from your balance until it has "gone through the system". So when you are traveling and reliant on your Multicurrency card - large amounts can affect you badly. On this occasion for me... it was about $650! I currently now have about another $400 in limbo as I write when 4 attempts to transact at different merchants didn't proceed for reasons like - a card digit was typed in wrong or address details didn't match, OR the merchant doesn't accept MultiCurrency Passport! Which brings me to my next point.
Useful if you're smart enough to do your homework before the actual trip
Easy loadable,exchange rates are reasonable considering the fact that these are tour companies,phone help desk is actually helpful if they pick up,ATM usage is a struggle if you're not careful. If you call the service center and end up speaking to Manila - RUN. Selling agents at stores are not reliable at all and don't know crap about the product. Always check the fees and limits and always have extra cash on you just in case. Not bad for a PREPAID card.
I was in need of cash when in jasper Canada, June 16. My card had only Canadian and Hong Kong dollars on it. When I could only find one Mastercard atm at a local bank, I took $300 out and the machine seen the Canadian as Australian and converted the Canadian $300, to Australian and the exchange rate was $34. So to get $300 Canadian dollars it cost me $334. I had no problems when using this card any where else.
I used to swear by this card. The cash passport multi currency was perfect for me. It did well in NZ, Asia and Europe so of course it was my first choice for USA especially given fluctuating currency in the time leading up to our visit. The card was perfect for allowing pre purchase of currency BUT then it all went pear shaped and ended up costing my $100's, this is because it kept getting rejected/declined. There was more than enough money on the card but it would often decline. At one hotel it worked in their gift shop then declined at the se...rvice desk so our room credit was suspended which was embarrassing and inconvenient. Then it got worse because I had used the card to secure accommodation bookings but when the hotel tried to take a deposit ahead of our stay, it was declined so our accommodation was cancelled and meant we had to find alternative at last minute in LA at New Years which cost extra USD$500 so any benefit I had our carefully watching the exchange rate and carefully watching booking prices was eaten up. Plus there are two 'transaction' lists - one is actuals and one is attempted so if like me you didn't know that then you could easily think you have paid for this but you haven't. You need to find the second transaction list. I'm an accountant so God help those with little knowledge. When I'm on holidays I don't watch spending and the sheer number of transactions means you can't instantly recognise what is pending and what is actual. The dashboard needs to be updated with balance and available balance and transactions need to be one place noting either pending/declined/approved. That will improve the practical online use but as for constant declining, that needs immediate attention. It is embarrassing and inconvenient. A number of times we had to walk a few blocks to find at atm to get the cash out to settle our bills. I had a reload issue but that was partly caused by my bank. As the deposit details change for each reload, my bank did not recognise the transfer number and required additional security by entering number sent to my mobile but my mobile sim was changed over our trip and so I couldn't access the security number to transfer. Cashpassport could avoid this if they used same bank details for each account but thought should mention so you don't get caught out like I did. Btw same yoes for bpay with my bank so either way I could not transfer and had to resort to using my usual cards which come with additional transaction fees for international conversion, etc. All in all for this trip it still cost more to take the cashpassportmulti and I wish I hadn't bothered.
Better The Devil You Know :(
We have used this card in the USA a few years ago and Europe just recently and found it does basically what is advertised, Except BPay top up is not three business days more like five, frustrating and a trap if you are out of money. Always use an ATM attached to a bank that displays the Master Card symbol not one at a corner store or else where as they have smaller redraw limits and you don't know the fee's. I made the mistake of leaving money on the card and drawing it out at home to find the fee charged by Cash Card was around $30 dollars per transaction (Domestic ATM Charge), if you do a bank transfer to empty the account it is $10 dollars as I found out by trying it, Ah well next time I will know. Hope this helps.
Theifs never get this card again
....it's all scam be aware of them ....I'm still chasing my money($5k) for more then 3month promise to call back but never do ....
In Japan - try a 7-eleven convenience store
Using foreign credit or debit cards can be a nightmare in Japan in some places. Even trying to use a Japanese bank card as a debit card can be impossible. Plus, not every ATM has a multi-language option, even if it accepts a card. However, the ATMs in the 7-eleven convenience chain stores (not Lawson, and I don't know about the others) accept foreign cards, plus have English text to read on the touch screen. And you are never far from a 7-eleven store in Japan. At some airports (eg Fukuoka), there may be a free-standing 7-bank ATM if there is no store - ask around.
Website is not easy to navigate
Such a hard site to navigate around, it would be easier if they had a step by step way to reload your card otherwise issues will occur. I recommend calling them to help you through as we are very computer savy but we had issues understanding the reloading of the card. Once explained by a rep it went a lot easier. Lets hope the card atm so called no fees lets us enjoy our trip. Customer Service was phone call after phone call but in the end they helped us out. All I can say is read everything twice because there a details that you can overlook and will cost you hours on the phone .
OK for ATM withdrawals - beware final charge
I used this card to principally pay for booked accomodation 2 weeks into my holiday as I did not want to lug cash around. I also made various withdrawals in Italy from ATM's with no dramas - Until the last two. I tried to clear the card completely but was told 'Insufficient Balance' . Basically I was allowed to draw out $90 out of the $100 left. The remainder will be the $10 closure fee I guess
I did not reload the card at any time - nor would I with their charges and rates. As a one off card for ATM withdrawals I would say it might match a ...credit card once all relevant charges and fees are matched. So I would recommend it along with a credit card in case the latter is declined and run it right down to zero (of $10)- then throw it in the bin.
Create your own debit card
I have been travelling with a TravelX card, in Europe, for 4 months. The good point to the card was when the Australia dollar was going down I put money onto it and that was great. It's the only thing I have found useful as I have just discovered, because apparently I didn't read the fine print that you shouldn't use it to pay for flights, ferries, hotels, trains etc. therefore, three times, I have had money not released back to me by hotels. Currently £150 pounds and it tales over a month for them to release it. To get that money back, whi...lst travelling I have to find a scanner, provide letter head of hotel etc. unbelievable. To be fair every time I have contacted TravelX I have had good service. I've had no problem drawing out funds in any of the 10 countries I've been to. My debit card, however does a better job than the TravelX, for one it doesnt hold onto funds and the exchange rate is similar, and when top up TravelX you are charged a fee but it's the reverse in drawing out from my debit card, I'm charged for that which does add up. Putting money onto before the dollar went down You can't use it to purchase, plane, train, bus or ferry tickets or pay for hotels.
TIPS for users!! I've learnt from some experiences!
Overall this is a useful card as it saves on the huge foreign transaction fees from normal credit cards back to our banks of 2.5- 3% with my banks with online purchases I made before travel and then some at the end. However, I would agree with many other users in the poor service on the phone line, sitting on hold forever. Ipad- can't log in due to no flash player and this caused us a lot of messing around trying to find computers to access- they are not in many places in USA or Canada, used a public library once which was excellent. I got caug...ht 9 days after I had reloaded, when I finally accessed a computer and looked under ' all transactions' the reload amount did not show up. (It does if you go to Home and then click on the arrow next to the currency and then clcik on view history. ) When this happened I stupidly used my mobile phone (find a public phone- then it's free) to call card services- have the brochure with the numbers in a handy place! When I finally spoke to someone she couldn't verify it either- even called Sydney office but alas Sunday morning in Australia and they wouldn't answer! So then I called from a public phone to get a clear answer, yes funds are there but she was unable to do a currency swap for me- system down, said she'd call back , never did. So I was still without cash until I found the public library computer. Oh I emailed in between all that got a response to send details which I did, and never another reply. After this great stressful event I knew that by calling the card services number I could at least get a balance read out on the phone by a computer pretty instantly, but only an AUD balance. At the end of our trip, 2 days ago I had to guess how much US currency that equated to to try and empty it all off. worked as a credit card, saved money on foreign transaction fees. Ok exchange rate website- transactions page cumbersome, and 'All Transactions' does not show reload amounts, no good for Ipad or phone without flash player, card services slow, no response to email, no call backs to follow up on issues, phone access balance is not given in the loaded currency/
Questions & Answers
To what email address do I send my AU Travelex cash out form to?
I don't know about the form. I doubt there is such a thing as you need to prove identity and emailing that to someone means they can access your acccount. If someone sent you a form it may be a scam.
You can cash out to a bank account all online or go to a travelex shop location - a good thing about Travelex is they have lots of locations.
With the current ransomware crisis the main website is still down. However, you can use au.travelexmoneycard.com web site. Enter your card, email and password to log on. Go to transfer money tab.
The exchange rate is really bad for most currencies and they even charge a $10 fee on top of that.
If you buy things online - maybe use your travelex card and you may get a better exchange rate - not sure. I am thinking of testing this (expecting to save around 5 to 10% depending on currency conversion).
How do I check account used to load my Travelex card?
I believe amount loaded on to my Travelex card is being taken off one of my credit cards which costs me in fees. How do I change Travel ex instructions so that amount being transferred to my Travelex card is in future deducted from my bank debit card?
Help urgently appreciated
How do I cancel my CashPassport Card and retrieve the little that is left in it?
Get an answer from our members and Travelex representatives
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