We have used the cash delivery service (ie you order foreign currency notes, pay for them by BPAY or credit card, and pick them up from your local post office or it gets delivered to your home) twice and we have found the service to be reliable and cheap.
In this occasion I ordered through the website, which took a couple of goes. The rate received was better by 1.5 cents to what I would have gotten from my bank (who would also have charged a fee of 1%) although they charged a 1% fee for paying by credit card. However, as they do not charge...commission, this was balanced by the fee that my bank would have charged. They also offered free home delivery and I elected for this option. However, the courier decided to simply drop it off at the nearest post office (and did not actually come to my home although I am sure that they will say that they did). This was quite annoying because the whole idea of getting the cash home delivered was to avoid the (admittedly low) possibility of being robbed when picking it up from the local post office. I did complain to Travelex and the operator who took my call noted my complaint and apologised. He did not attempt to argue with me about the fact that the courier did not come and handled the complaint in a very professional manner. I note the overall poor reviews of the cash card service and I will be sure not to use it! We have used our bank overseas card on three previous trips overseas and have yet to experience a problem although there is a USD2.50 fee for withdrawing cash. Purchases are free and have never been problem.
I obtained 4 Travelex Cash Passport cards for my kids which we used whilst travelling through the USA. I got the cards 3 days before we travelled and loaded $USD onto cards. One card was stolen and we called Travelex from the USA, cancelled the card immediately, were reassured no further transactions had occurred and used the second card. Kids were able to login in each day and track their spending which assisted them in budgeting. Customer Support was very helpful and there were no unexpected charges on the accounts.
Need to be a bit tech literate in order to use, but works well.
Topping up the card via the app (android) is not readily apparent. Had to navigate around the app quite a bit before finding it. Card itemisation for payments is not very good; needs to be better information on what you spent and where. Paying via bpay isn't a problem, however overseas if your bank has sms verification, this can be a problem due to roaming, etc. The card is useful, however, improvements should be made to the app.
good exchange rate
Easy to obtain. Loading involves fiddly work on travelex.com.au website to get a Bpay reference number that you use to send money to travelex and hence your card. Using alternative methods costs 1%. Website is not very logical and you need to re-enter all your data as if applying for a new card each time you recharge. To get the best rate you must use Bpay as above. Card works ok. I bought it because of the 24hr replacement offer and the good exchange rates
Was great, except for retrieving unused funds
Was easy and simple to use, accepted at all merchants we shopped at. Was given the advice by the Travelex Cashier NOT to use as security e.g. at hotels, etc, so just used our normal credit card and then when the time came we paid the bill with our Travelex card. All good. The only downside is I have just gone to retrieve unused funds and the cashier didn't have enough cash on hand, so now I have to go back. Mildly annoying.
Travelex - good customer service
Just bought $5,500 worth of euros and saved $72 versus the Commonwealth Bank rate. CBA really are a lousy bank these days and their customer service is atrocious! The lady at Travelex was most helpful in comparison. It's as if the CBA are doing you a favour when you withdraw your own cash. I've used Travelex for around 7 years now and have had very few problems. They're pretty good overall!
works fine for me
I have used this card in Ukraine for the last 6 years .never a drama.. its the local banks that are hitting me with higher fees there. but if used at supermarkets etc, no fee
The card was easy to load. The pin was easy to register. We got our money back promptly and the customer service answered the call in under 2 minutes and we were able to deactivate the card quite quickly over the phone.
Did what it needed to do.
- app to see balance
- lock in rate on the date of deposit, meaning you can put money on the card in avane before trip to lock that rate in
- no fees for withdrawing (be aware that the ATM company itself can charge. e.g. when you use your normal card on a different bank back at home)
- additional cards for same account
- process to get money back to bank account had been updated but wish it was quicker
- cards take about 5 days to arrive if applying online
- can't change PIN
Card worked well for us
We were told some ATMs will charge a fee we found all charged fee from 2-5 dollars when withdrawing cash I suggest you keep cash with you before you get to your destination. Using your card instore for purchase & restaurants make sure you have a pin or signing each transaction as some stores didn't ask for either one at times but transaction went through not sure how but we checked statements to make sure we were being charged correctly. Any money left on the card can be used at home To purchase goods rather then withdrawing it that attracts a fee or you can also just use it to buy online shopping overseas. We are still using our multi currency cards and will use for our next trip to America soon
Seems to be OK now
I had some problems trying to register, but everything was OK after the 3rd day. My mother's maiden name was wrong in the registration and their online system doesn't give us a proper error message, so I had to call them to check each step of the online registration to then find out what the problem was.
Just don't leave it for the last minute. Bui it and do your online registration at least a week before your trip.
Good for what it is
It was easy to obtain we have had our current cards for nearly 3 years and no trouble
We even gave it to our daughter to use in Europe for 7 weeks and not one bit of trouble and that is saying something. We were pre warned that the cash machines charge what they want. If in the usa get money out at the airports, alot cheaper. We used caution when it came to using the cards in stores as we were concerned about theft. The only thing we found difficult was trying to find the correct web site to confirm balances and transaction history. At least ...
Better than a sweaty money belt
We recently returned from our second trip in two years to several countries and our Mult-Currency Cash Passport cards were again invaluable as a secure way of ATM accessing our pre-loaded funds in several key currencies.
This time we managed, with some initial difficulty (refer notes 1-3) to load our 2 year old Cash Passport cards with (GB pounds and Singapore dollars) on-line at home from our NZ bank account.
We also loaded NZ$100 which we withdrew in two ATM transactions to test each of our cards prior to leaving NZ.
As we traveled we ...
Worked for me!!
I used this card both to withdraw money from ATMS and in Department stores in the US and in Bali without any issue.
The exchange rates are a bit of a rip off but all travel cards seem to be.
Travel With Peace of Mind
After research we chose to use the multi currency card when we recently travelled to the UK. The bank advised us to register the card as soon as we got home so we had time to make sure all was well. The site just kept telling us that it was unable to register it. We were unable to get any help from the phone number advertised, in fact we couldn't even get a person, therefore we returned to the bank where it was loaded; they sorted it for us as they were able to get help on the phone immediately, the problem being that the person who loaded ...the card had entered incorrect data i.e. she had my mother's maiden name wrong which meant the site would not accept what I was typing in. Once that had been corrected we registered it and were able to access our account and see our money there. We had loaded it with Grt British pounds and Singapore dollars and used it for four weeks in England without a hitch. Admittedly we used it only to get cash out of an ATM and to pay for duty free items at Heathrow. There was a loading charge here in NZ, but NO charges at any ATMs. It comes with two cards which meant we were both able to carry one so we each had access to money at all times. When we returned to NZ we still had money on the card so returned to the bank where we had taken it out; a form was filled out with our details, faxed off by the bank and the money returned to the account it had originated from - no hassle. My advice is to organise a card well in advance in order to make sure it is working. Its reliability gave us complete peace of mind. The inability to get any help from a person on the phone.
Questions & Answers
To what email address do I send my AU Travelex cash out form to?
I don't know about the form. I doubt there is such a thing as you need to prove identity and emailing that to someone means they can access your acccount. If someone sent you a form it may be a scam.
You can cash out to a bank account all online or go to a travelex shop location - a good thing about Travelex is they have lots of locations.
With the current ransomware crisis the main website is still down. However, you can use au.travelexmoneycard.com web site. Enter your card, email and password to log on. Go to transfer money tab.
The exchange rate is really bad for most currencies and they even charge a $10 fee on top of that.
If you buy things online - maybe use your travelex card and you may get a better exchange rate - not sure. I am thinking of testing this (expecting to save around 5 to 10% depending on currency conversion).
How do I check account used to load my Travelex card?
I believe amount loaded on to my Travelex card is being taken off one of my credit cards which costs me in fees. How do I change Travel ex instructions so that amount being transferred to my Travelex card is in future deducted from my bank debit card?
Help urgently appreciated
How do I cancel my CashPassport Card and retrieve the little that is left in it?
Get an answer from our members and Travelex representatives
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