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Trekkinn

Trekkinn

2.1 from 23 reviews · View Statistics

Reviews

  • Product Quality
    3.1 (9)
  • Return Claim MadeYes (3) · No (11)
  • Shipping
    2.6 (10)
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Cathia

Cathia

  • 2 reviews

So bad !!

published

Ordered some trekking shoes which they arrived after 3 weeks. Didnt fit and had to pay $45 to return them. That was at the beginning of Oct. 2020. Am still waiting for my refund and open a Paypal dispute as Trekking would respond except the generic answer. Not happy at all !

Shipping
Incentivised ReviewNo
Return Claim MadeYes

Terrible service for returns - don't risk it!

published
Incentivised ReviewNo
Return Claim MadeYes
Katie Gannaway

Katie GannawayGreater Melbourne (Outer), VIC

No problems

published

Great customer service and no problems. The parcel was shipped out quickly and was a little delayed due to covid, but it got here with no hassles. I was a little bit concerned with the reviews, so I kept in contact with them and they were always quick to respond.
Will definitely use them again to save a bit of coin (you can always pay with PayPal if you are concerned).

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Bec

Bec

  • 3 reviews
  • 2 likes
  • Verified customer

Not worth the discounted prices

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Veit

VeitHobart, TAS

Don't deal with Trekkinn!!

published

Michael Veit/Australia
Order nr: 16472720 .Date of order : 24-03-20
The items have not been sent to my address.Only hot air from the customer service.
My request to have my money back is being ignored.Today is the 07-09-20 !!!
My advice : read the reviews before you deal with Trekkinn.

Incentivised ReviewNo
Return Claim MadeNo

Zero customer service - parcel lost

published

It has been 5 months since I returned my order, parcel is blocked by the Spanish customs and Trekkin is absolutely helpless. They are not providing the required elements to the authorities and keep sending me the same answers, claiming the parcel has been returned to me.
Huge waste of time and money!

Shipping
Incentivised ReviewNo
Return Claim MadeYes
Vulch

VulchHunter Region, NSW

  • 6 reviews
  • 1 like
  • Verified customer

Good Experience

published

Was wary ordering as some negative reviews below, but knew someone who had a good experience.

Ordered high end Salomon hiking boots, saved $200 buying locally. Ordered 2 June, arrived as (shipped from Europe) on 22 June, as ordered.
They provided tracking so I could monitor its progress on route.
Zero complaints.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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  • Verified customer

Money down the drain

published

I wish I had seen all the reviews for this company before I made two purchases with them. I’ve lost a lot of money and not to mention time and frustration in trying to get answers from them on where the two orders I made actually are located. They are useless in helping you, only providing scripted answers if you ever get through to them. Do not buy from this company!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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T N.

T N.

  • 4 reviews
  • 7 likes

Zero customer service

published

Ordered some sandals 4 weeks ago. Tracking number shows it shipped, nothing else. I asked Trekkinn to send out another pair, and I would return the original if it ever shows up (at my cost) and all I got was 'Crickets'.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Tracked purchase

published

I made an order of Leki Micro Flash Carbon walking poles late on Friday for a very good price and received them on Monday a week later. The order could be tracked throughout that time. I am very pleased.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Want better tracking

published

Order 15373071 sent on 2nd Dec has not arrived. I know it is a busy period but I am unable to track it. It is on its way to destination country but it had been weeks with no update.

Incentivised ReviewNo
Return Claim MadeNo
chris.bellinger2

chris.bellinger2South East Queensland, QLD

  • 2 reviews

Dispatch delays, empty apologies and lies about sending it in the next few hours

published
Shipping
Incentivised ReviewNo
Return Claim MadeNo

2 months and still no parcel

published

I ordered a pair of slippers on 16th June due for delivery on 24th June. It is now 11th August and there is still no parcel. The customer service team are refusing to issue me with a refund saying they are investigating but no update since I contacted them on 8th July. Save your money and order somewhere else.

Incentivised ReviewNo
halthx1138

halthx1138Central Highlands and Goldfields, VIC

Montane Featherlite jacket - worked out well in this case

published

Jacket was as described and I saved $130 off the price had I bought it in the shop. Even though in this case the jacket did arrive within the 2 week timeframe outlined on the website the shipping method was misrepresented. If you choose EMS shipping that's NOT the shipping method they use they use PostNL. My experience of PostNL is that sometimes goods arrive in the published timeframes and sometimes the timeframe blows out and they can take well over a month. In this case it worked out .but be aware that sometimes it doesn't and PostNL compared to EMS is hit and miss - it is NOT a reliable shipping method..

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers

worst company ever

published

Don't shop with them. I have paid more than $600 to receive nothing. The customer service is inexistent. No answer to your email or phone calls. Worst experience ever. This is unacceptable.

Product Quality
Shipping
Incentivised ReviewNo
Sports & Recreation Shops

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Steph

Steph

  • 2 reviews

VERY VERY VERY slow shipping

published

VERY VERY VERY slow shipping. Do not trust the shipping time guide. It took them 3 weeks to post my item, then 10 days on top of that to receive it.
I will not buy there again

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Steve4513

Steve4513Brisbane

  • 2 reviews
  • Verified customer

Item not as advertised. Complaints process too hard.

published

The photos of the product I ordered showed different colours in the lining which made it appear nicer than it was. The brand and model were correct but the photos shown were not accurate and I wouldn't have bought the item if I'd know this.

When I asked what could be done I was asked to take photos, send descriptions, explain myself at length. All the kind of things cheap companies do to just make you go away and give up. Which I did.

Essentially an error by the company is now my issue to resolve. I won't buy from them again.

Hamid

Hamid

  • 6 reviews
  • 3 likes

Long delivery & no customer service reply

published

I ordered a Timberland trekking shoe and it took like 5-6 weeks to be delivered. During this period I contacted customer service many times without success. I received it finally when I've completely lost hope.

Langdon A

Langdon AMelbourne

Great experience despite other reviews

published

I bought a Haglofs puffer vest which was heavily discounted - much cheaper than any other web site. I put my order in from Melbourne, Australia. The item was delivered a week before the estimated arrival date. The site's order tracking functionality was excellent. I would use them again.

Items I ordered never arrived and I haven't received a refund

published

I purchased two pairs of pants from this company back in April and despite numerous emails I have never received my purchase. To date I have not received any money back from this company again after numerous emails. Customer service is non existent, do not buy from this company.

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Questions & Answers

Taha Ç.

Taha Ç.asked

My cargo did not come between the specified dates. Where is my cargo?

No answers
Glenn B

Glenn Basked

Did anyone get there money back through PayPal?

No answers

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