Tripadeal Questions & Answers

I would go to the ACCC& NCA depending on where you live, I have lodged a complaint with the ACCC for starters, there could be a clan action claim against them coming shortly

Hi Kevin.
Sorry to hear your plight.
I would call them to discuss your situation.
We have found them ok to deal with.
A bit slow. But they must be going through extremely busy times with the Covid situation.
We obtained our refund less a small fee for our trip due to start end August.
We asked for a BER.
We chose to not go down the NCAT route.
Wish you all the best.
Regards.
Lex.

Go back to them and request a refund. I suggest you check out the Tripacon tripadeal FB pages there are a number of NZ people who are members.

Denise, I have been trying for so long to make contact with TripADeal, and they wont answer their phone, they wont reply to emails, their livechat isnt live, you can't leave a phone number for a callback as the recorded voice tells you the number isnt valid. I think we have done our money and it is a warning to anyone else.

Go to NCAT and get a hearing over the phone to get a refund

What is NCAT

It's a private group you have to ask to join. Tripadeal community group. And no one is getting refunds. All members are making a voice about TAD unfair actions and poor to no communication.

Linda some are getting refunds through the NCAT

The group is TripACon Trip A Deal ask to join and hundreds of customers have put what they are doing to get refunds also on face booked join Travel Industry Issues The Need for Change for Australians

tripacon trip a deal. On Facebook join the group . They are getting refunds..

Thanks will join

I tried but I haven’t been accepted as yet

I only know of Trip a deal and not come across refunds from this group.

Ok i heard that facebook group were getting plenty of refunds from trip a deal was just wondering if there are more around

Yes the Group is Tripacon and they are getting refundS going to NCAT.There is group Travel industry issues the need for change for Australians meeting last Friday with ACCC

Hi,they will not supply any receipts etc to apply for insurance. If you sign a cancellation form they supply , they will send your info ??? So they say in 5 working days. The cancellation forms says they have ZERO anything. Do not sign that form ,,,
I am now trying to get visa involved to get a full disclosure of what we paid for.

They are really a shady business with no morals. Google tripadeal complaints .
You will find pd hundreds 100,s. Of us being ripped off. You go to trip adviser etc they have stooges putting in great reviews last month, totally impossible but get ratings higher. Unbelievable what they are all about

Hi Eileen, I have not heard of anyone having success through this...sorry and the best of luck!

Well mine is definitely true! And it’s very negative!

Good the 1Stars are true

Check out the recent spate of 5 star reviews... All joined July 2020. Very suspect!!

These "glowing reviews" are posted by employees trying to maintain TAD's 3.4 star rating. Why would anyone be grateful or thrilled about being "offered" a worthless travel voucher?

Totally agree about the fake reviews.

Well it would be nice if Product Review checked out the glowing reviews vs the facts on the NSW Consumer Complaints Register. If you are thinking about using TripaDeal then do your research Google the register and see the facts.

Good luck with that, once these crooks have your $$$ you won't get it back. You are supposed to be grateful for a worthless voucher for future travel.

I was offered a refund of $160 on my $2600 holiday.

Sorry to hear about your terrible experience, TAD are crooks. Take your hard earned money. Were did your other $2,400 go?

I would agree with you Mari. One also needs to ask if Tripadeal is arranging to put up posts.

I would think so learnt do Not trust reviews From product review

Agree. It does not make sense that this company could have so many positive reviews when they are ranking #2 in the NSW Consumer Complaints Register. Did anyone on Product Review check the authenticity of the recent spate of positive reviews because the number of formal complaints is growing daily. The NSW Consumer Complaints Register is the legitimate complaint register where all matters are verified. There are no fake complaints on the register and it cannot be manipulated.

Slater and Gordon class action

Could you give a bit more detail. What does it cost. Have you done this yourself

Cost nothing. No win no fee apparently .. go to there website and it will have more info

Sign up to class actionSlayer and Gordon Class action it’s free

How do I do that

How much will slater and gordon keep of your refund, if their service is free?

The people making these 5 star reviews are called "employees", anything to maintain their 3.4 star rating.

Thank Don I agree hope product review read my question and I know Tripadeal Will.

Hi Mari, in between posting bogus reviews I'm sure they will, cheers.

I joined the Facebook "Tripacon Trip A Deal" group and it has been most instructive and helpful for dealling with the generic copy/paste responses from TripADeal.

Has any one been able to get a cash refund

Has anyone noticed all these glowing 5 Star Reviews from well-wishers who have never purchased anything from these crooks and other morons who are happy to loose most of their money in return for a useless voucher.
Most of these reviewers are called "employees". TAD is desperate to maintain their 3.4 star rating. NO REFUNDS

Yes I would like to know this also. I was given a credit for a trip to Borneo (was meant to go last month). I was wanting to go on some trips in Australia, but don't want to use my credit - put code in & then that's it my credit is all used up in one trip that is much cheaper. So Im actually holding back from booking another trip. My credit voucher is for $3,880, but was looking into a 3 night stay in QLD for $699. Can I use it on a few trips in Australia?? Does anyone know?

I would like to know this too. Also, you are getting credit? They are telling me I have to rebook Borneo

I would love to know the answer for this too

They will send you an email

Hi Gail - I believe they will contact you closer to the date. My understanding is that they are dealing with upcoming trips about a month to fortnight from the departure date.
Their original offer was MUST be a credit towards a similar trip to China plus $99 re-booking fee and there was only about 10 days to accept - they did not say what would happen if you didn't accept within that time.
I argued with them for nearly two months before my mother instructed me to accept the offer of a general credit on any trip to be used before the end of 2021 plus the $99 fee.
So if they don't offer you a general credit at first - you can ask for it - I believe they do this on purpose to try and make it look like they are being fair
Would really appreciate if you could you please respond with what they offer you and when.
Just out of interest.
Cheers
Jerry

I was offered a trip to same place next year, or a credit to be used elsewhere with the loss of $1,115.00!, can’t work out why soo much

Doesn't add up

enquiries@tripadeal.com.au

No it's come back mesg rejected due to possible spam content!
Does anyone else out there have a working email for them?

support.tripadeal.com.au