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Tripadeal Questions & Answers
573 questions from our users
Vincent Giofreasked
Has anyone who received a credit voucher used or attempted to use it yet?
No answers
wenasked
Want to know if anyone on Tripadeal 50day world trip (Was to depart Sept 2020) have had a favourable return of funds?
Michelleasked
How did everyone get such good response from Trip A Deal? I've emailed numerous times and get no where, just the usual response we will get back to you closer to the time you're due to travel, guess what!!!, I've heard nothing and our trip was the beginning of November, no offer, no nothing and every time I email, the same response we will get back to you as soon as we can. Covid has been around since February, we are now in November, Ive been emailing on and off over that whole time so don't understand these positive reviews.
4 answers
Hi, l am still trying to get our refund for a world trip worth $19,000!!!!!!!we paid for it Aug2019 and was to leave October 2020 ! Why they are delaying when we will be their future clients IF they do the right thing by us !
Having the same experience
See https://www.facebook.com/groups/2537897366453690
Jayne C.asked
I booked a trip to China for this year and of course it was cancelled I did get a credit from tripadeal is there a chance I can get a refund and get my money back as it has been a difficult year financial and I could really do the $3600 which they said is credit to me from $4000 I paid up front
Kevin K.asked
I cannot get a straight answer from TripADeal on anything. I have 2 outstanding 'coupons' one of which I must book by 31 October when NZ (where I live) will continue to have closed borders until at least Jan 2021 unless I pay NZ Gov't $3,500 quarantine fee when I return.
I asked TripAdeal for a time extension to book (until our borders reopen to at least Aust. holidays as I think that will reopen first). I got a reply that said "no extension". Seems written in legalise as confusing to me, I guess to ensure TripADeal commit to nothing which has been their approach to trying resolve both my 'deals' over last 6 months. How can any org that doesn't want to go out of business treat their former customers so poorly - I did email back for clarification on one issue - no reply; impossible to reach by phone, and prerecorded phone message re their contact hours is wrong, and one of their previous 'free' phone numbers is now assigned to a goods carrier. Maybe they couldn't pay their phone account.
What are they doing with all their tax/airline ground fees etce for untaken flights when they lawfully should be repaid to the traveller when flights don't fly?
QUESTION - How do I talk to someone without line cutting off after a limited number of rings? Hoe do I get a reply to my email - I am 70 yo and a bit thick so I want help/advice; not a fob off.
Kevin Ph 0064 274916687 or 0064 7 8465463
4 answers
I would go to the ACCC& NCA depending on where you live, I have lodged a complaint with the ACCC for starters, there could be a clan action claim against them coming shortly
Hi Kevin.
Sorry to hear your plight.
I would call them to discuss your situation.
We have found them ok to deal with.
A bit slow. But they must be going through extremely busy times with the Covid situation.
We obtained our refund less a small fee for our trip due to start end August.
We asked for a BER.
We chose to not go down the NCAT route.
Wish you all the best.
Regards.
Lex.
Go back to them and request a refund. I suggest you check out the Tripacon tripadeal FB pages there are a number of NZ people who are members.
Deniseasked
Offer 3316-25 Best of Balkans was cancelled due to COVID19. I have been offered a credit - I would just like my money back. I currently have paid for 3 trips with your company so in effect you have over $15,000 of my money. You refuse to answer my emails. My last email was sent on 25 Aug 2020 reference no 00064996. The first credit for the Baltics you had the nerve to charge me a $499 re-scheduling fee. I didn't re-schedule - you did. This fee is paramount to theft. It will be interesting to see what you offer on my Christmas Markets Trip. Probably another credit - all to be used by 31.12.2021.
1. What happens if you are again unable to fulfil your offer - will I again be given another credit?
2 Why can't I just get a refund for these trips - you did?
3. Is your company solvent???
5 answers
Denise, I have been trying for so long to make contact with TripADeal, and they wont answer their phone, they wont reply to emails, their livechat isnt live, you can't leave a phone number for a callback as the recorded voice tells you the number isnt valid. I think we have done our money and it is a warning to anyone else.
Go to NCAT and get a hearing over the phone to get a refund
What is NCAT
msdsasked
Cant seem to join that group on fb tripacon tripadeal that is getting refunds. Anyone know how to get accepted i keep getting declined.
3 answers
It's a private group you have to ask to join. Tripadeal community group. And no one is getting refunds. All members are making a voice about TAD unfair actions and poor to no communication.
Linda some are getting refunds through the NCAT
The group is TripACon Trip A Deal ask to join and hundreds of customers have put what they are doing to get refunds also on face booked join Travel Industry Issues The Need for Change for Australians
Marlasked
msdsasked
I hear a group on facebook, tripacon are getting lots of refunds. Are there any other groups anywhere?
7 answers
I only know of Trip a deal and not come across refunds from this group.
Ok i heard that facebook group were getting plenty of refunds from trip a deal was just wondering if there are more around
Yes the Group is Tripacon and they are getting refundS going to NCAT.There is group Travel industry issues the need for change for Australians meeting last Friday with ACCC
Eileen L.asked
Has anyone gone through the Travel Insurance for a refund, in this case it's Allianz Insurance which I took through TAD anyway. I am still waiting and they can't give me answers also, just like TAD. I had "cancellation" in my insurance which means if I cancel (don't know for what reasons) I will allow my money back. But I doubt it as they will find a reason for not giving me a refund.
7 answers
Hi,they will not supply any receipts etc to apply for insurance. If you sign a cancellation form they supply , they will send your info ??? So they say in 5 working days. The cancellation forms says they have ZERO anything. Do not sign that form ,,,
I am now trying to get visa involved to get a full disclosure of what we paid for.
They are really a shady business with no morals. Google tripadeal complaints .
You will find pd hundreds 100,s. Of us being ripped off. You go to trip adviser etc they have stooges putting in great reviews last month, totally impossible but get ratings higher. Unbelievable what they are all about
Hi Eileen, I have not heard of anyone having success through this...sorry and the best of luck!
Marlasked
Are the reviews on this website true as there are many false 5 STAT reviews for a company with hundreds of unhappy customers
7 answers
Well mine is definitely true! And it’s very negative!
Good the 1Stars are true
Check out the recent spate of 5 star reviews... All joined July 2020. Very suspect!!
Holdenasked
Does product review realise that TripaDeal are ranking #2 on the NSW Consumer Complaints Register? This should make potential customers suspicious of the reliability of the recent spate of glowing reviews. Can product review confirm that the glowing reviews are independently verified?
4 answers
These "glowing reviews" are posted by employees trying to maintain TAD's 3.4 star rating. Why would anyone be grateful or thrilled about being "offered" a worthless travel voucher?
Totally agree about the fake reviews.
Well it would be nice if Product Review checked out the glowing reviews vs the facts on the NSW Consumer Complaints Register. If you are thinking about using TripaDeal then do your research Google the register and see the facts.
Marg Hodgsonasked
Our trip to Europe was cancelled due to Covid .I was wondering if anybody has tried to get a refund instead of a voucher.
5 answers
Good luck with that, once these crooks have your $$$ you won't get it back. You are supposed to be grateful for a worthless voucher for future travel.
I was offered a refund of $160 on my $2600 holiday.
Sorry to hear about your terrible experience, TAD are crooks. Take your hard earned money. Were did your other $2,400 go?
Marlasked
Why are there so many 5 star reviews on this site with an average of 3.4 Stars and the average review on the other site trust pilot the average is 1.4 stars this site is not accurate use trust pilot
6 answers
I would agree with you Mari. One also needs to ask if Tripadeal is arranging to put up posts.
I would think so learnt do Not trust reviews From product review
Agree. It does not make sense that this company could have so many positive reviews when they are ranking #2 in the NSW Consumer Complaints Register. Did anyone on Product Review check the authenticity of the recent spate of positive reviews because the number of formal complaints is growing daily. The NSW Consumer Complaints Register is the legitimate complaint register where all matters are verified. There are no fake complaints on the register and it cannot be manipulated.
Gwendaasked
My trip has been cancelled and offer a credit only. Has anyone had any luck getting a refund. They say the credit has to be used by December 2021. What happens if the pandemic is still around...what happens then. They have had my $6400 since April 2019
Julieasked
Marlasked
Why are there so many false 5 Star reviews on this review site ??? Tripadeal has the second highest customer complaints with the ACCC only Flight centre has a high number.But on Flight centres product review the last 20 reviews are all 1 Star in Tripadeal product review 10 are 5 Star and 10 are 1 Star???
Lisa P.asked
Everyone on here who’s unhappy with TAD, needs to join up the Facebook page TripAcon Trip A Deal
We are all in the same boat,had our money stolen from THEM
6 answers
I joined the Facebook "Tripacon Trip A Deal" group and it has been most instructive and helpful for dealling with the generic copy/paste responses from TripADeal.
Has any one been able to get a cash refund
Has anyone noticed all these glowing 5 Star Reviews from well-wishers who have never purchased anything from these crooks and other morons who are happy to loose most of their money in return for a useless voucher.
Most of these reviewers are called "employees". TAD is desperate to maintain their 3.4 star rating. NO REFUNDS
Lisa P.asked
Also has anyone else in the 17th July trip to Egypt been charged a fee $1,115.00 for a credit,seems a lot and they don’t outline what it’s all for.
No answers
Lisa P.asked
Does anyone know ,with the credit can u use in a few trips or all at one go?
A nightmare trying to get hold of TAD
4 answers
Yes I would like to know this also. I was given a credit for a trip to Borneo (was meant to go last month). I was wanting to go on some trips in Australia, but don't want to use my credit - put code in & then that's it my credit is all used up in one trip that is much cheaper. So Im actually holding back from booking another trip. My credit voucher is for $3,880, but was looking into a 3 night stay in QLD for $699. Can I use it on a few trips in Australia?? Does anyone know?
I would like to know this too. Also, you are getting credit? They are telling me I have to rebook Borneo
I would love to know the answer for this too
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