After having a European September holiday cancelled due to COVID we were offered a credit for the full amount which we refused and have just been given a refund less fees which we are happy with.
It has taken a while to sort out but I would book with them in the future .

Just wanted to thank the hard working team at Tripadeal for all the effort they put into helping us get our money back from our European trip we had booked for earlier this year. It was a long wait, but we're grateful we stuck at it. The staff, particuarly Heather was more than just helpful, but also really patient. Thank you for looking after us Tripadeal. We will book again with you when the crazy time is over.

TripADeal hold $1750 for 5 out of our 7 travellers for a March 2020 group tour overseas. Refund refused, absolutely no flexibility to spend elsewhere, no response to our queries. No documentation to prove a deposit for the trip was ever made. $200 per person booking fee was deducted with an unusable credit note issued for the balance. They promptly respond to queries up until they get your money then you are ignored.

TripADeal hold over $50,000 for a May 2020 group tour overseas. Refund refused, absolutely no flexibility to spend elsewhere, no response to our queries. No documentation to prove a deposit for the trip was ever made. Over $3000 booking fee was deducted with an unusable credit note issued for the balance. (Group over 65 of age) All correspondence ignored. They promptly respond to queries up until they get your money then you are ignored.

Do not trust this company -We are both 64 years of age , survivors of breast cancer who booked our overseas holiday with TAD as a celebration of reaching our end of treatments . ETD was June 2020 .As expected our holiday was cancelled by TAD due to Covid & now it is too risky to travel / and will be for us for a long time ,if ever. A credit for us is like stealing our money -
They are unwilling to refund our full amount of $7018 - holding onto our money for god knows what .
TripADeal You took our travel dreams and turned them into a nightmare .
Future buyers beware .

Had a trip booked for Japan 31/3/2020 Case Number- 00056191. Trip a Deal 6 months later have not refunded my money nor provided a time line for resolving this. I was pressured to make a decision quickly, within 48 hours if I was seeking a refund or a credit. I opted for the credit. Apart from one generic email, I have had no correspondence initiated by TAD in 6 months. I would not recommend this company.

we should have learnt our lesson the first time, we went with tripadeal cheap trip and that's what it is the hotels were flea infested disgrace the food terrible unless we bought our own, but we booked again now we can't get our money back $26,000 they offer a credit after six months of waiting to hear from them no refund but it stipulates in their cancellation policy they do refund will be making complaint to ACCC,DO NOT USE THIS COMPANY

THANK YOU TRIP A DEAL.
Our refund has come through.
We were looking forward to our trip to Europe end of August.
Then along came Covid.
The travel industry went into absolute survival mode.
Yes it took a while to get our refund.
Minus a small fee.
Hopefully when the world gets back to normal we will look you up.
Thanks for your efforts.

Received an offer for our cancelled Borneo trip last week. We are so disappointed that the we didn't get to go as we planned. But tripadeal gave us flexible travel options which means we will go out and see our own country. Still hopeful we will get to Borneo one day.

Tripadeal were very helpful when it came to sorting out the cancellation of our trip to Sri Lanka. It did take some time to hear from them regarding the outcome of our holiday (bloody covid), but in the end we recieved a credit voucher which we're happy to hold onto for travel next year. We've travelled with Tripadeal before and have been more than satisfied with their tours. Looking forward to the day we can travel overseas.

Seriously, why would you give TripaDeal your money when hundreds of customers have been trying for months to get refunds for cancelled tours. They fob you of time and time again with reasons why they are unable to refund and fail to provide adequate documentation to support their claims. Over 100 NCAT claims have now been filed against this company by disgruntled customers. Shame on you TripaDeal!!! Order # 117771

We went to China and South America with Tripadeal and had a great time. We booked and paid more than $14,000 last November for a trip to the middle east. These theives have not returned one cent of our money. Do not book anything with them, as they do not keep their word.

Do not use this company, they are a con. Company did not refund when they cancelled our holiday. Staff were unhelpful and rude, very dissapointed and they've taken our money and run.

As expected my holiday was cancelled due to Covid however my trip is "no longer available" for rebooking in the future. So I am unable to defer or rebook that exact trip with Singapore stopover. However they are unwilling to refund my full amount of $6254. It is not my fault they have made that trip "no longer avail" nor did they alert me to this. I found my trip marked as such on their website. If said goods and services are not being offered in the future why shouldn't I receive a full refund? This was the only trip I was interested in.

Rescheduled my trip for next year. Didn't lose any money, thank you for making it so easy and stress free, excellent customer service, a truly fantastic team,highly recommended, thank you

Had a booking on the Tripadeal 50 day world tour depart 12 September Case 66812 is our reference from Tripadeal that we have as for a refund. We have rung them 3 times with no help and emailed them with no satisfaction. I would not use this company there communication is poor and there support.

We could not be happier with the way the team at Tripadeal Exclusives have handled the cancellation of our Europe trip due to Covid19. We where expecting to loose all our monies due to the insurance of course not covering it, but much to our delight, Tripadeal have managed to secure refunds on nearly all our holiday and credits for some small airfares. The refunds where transferred to us within a few days of Tripadeal Exclusives receiving them and their communication to us was great. Will not hesitate to book again through them.

Staff were helpful, understanding of our frustrations at having to wait for our claim. Good communicators, despite their challenges due to Covid. Good outcome as we received a fair refund.

My trip to New York Sept 8 2020 cancelled! I received email from TAD offering credits etc for few weeks ago. However, fortunately I had read on this forum in March ( thank you whoever you were )to dispute transaction through credit card / bank re product not being delivered. I had all my $4440 returned. No thanks to TAD many thanks to bank!
So if you paid by credit card you may not have to accept TAD’s offers. Good luck.