I booked a $13000 holiday with Trip A Deal. A fairly reasonable amount. It was cancelled because of COVID.

We are all being misled by dishonest Trip A Deal directors who instruct their unfortunate staff to disguise the truth to customers whose money they are basically refusing to return..

At present I am being forced into one of two choices:
1. Rebook for the same trip in August 2021 and they PAY MORE for it.
2. Take another trip they are offering, and lose a bucket load of money.

Of course they did not give a third choice, but phone calls to the company revealed a third option a 'Best Endeavours' refund.
...Read more

Another one of over 400 COVID registered victims. Trip cancelled. Only offered a delayed same trip without penalty or thousands in fees if we altered. Didn’t offer a refund until pushed even though legally required to.
Refused to even look at processing a Best Effort Refund as I had tried to claim the money back through credit card charge back. Apparently they can’t do the investigation if we do this because they are worried we might be paid back twice. Would have thought they could do the investigation and check before payment but apparently ...Read more

Hi.
Please ignore current positive reviews on here about TripaDeal.
They are fake.
All the negative reviews are actual customers like myself, whom are being ignored by TripaDeal - and have had our paid for holidays stolen from us.
I paid for my holiday November 5th 2019.
Well before COVID 19 took control.
My holiday was for my wife and I to Europe for 17 days to depart November 22, 2020.
Almost $10,000 and fully paid.
Covid came in early this year and understandably took control of all holidays and travel around the world.
A few months ago we obviously started becoming concerned that our holiday would not proceed. ...Read more

We booked a Tripadeal holiday through a local agent for a European trip early January 20 for travel in May 20. Heard from Tripadeal in March that the trip was cancelled and they would be in touch. Advised that they were non-refundable and to engage with your travel insurance to understand our options. Unfortunately deemed 'government intervention' so no insurance. Then informed with a POM offer which was travel credit minus re-scheduling fee of $699 each and were pressured and bullied into excepting otherwise we'd lose the lot. So we took ...Read more

We were offered a credit voucher which we accepted when our China trip was cancelled in May. Since then the deal has changed to be used for any trip other than China. We would like to use the voucher in NSW where we live as we will not be able to travel overseas anytime soon and travel interstate is also restricted with border closures. There are lots of trips in every state but NSW. 2 previous offers of Sydney hotels where we live and a walking tour from Canberra where Sydneysiders have been told not to travel to. A new deal came out today - a...Read more

I was just extremely disappointed with…
I was just extremely disappointed with my dealings with TripAdeal as they have a very poor manner of customer service. Coming close to our travel date in May, they did not communicate any updates about COVID. Continue to chase we finally received a general email notification 4 weeks before our travel date stating that it was cancelled And refunds would not be granted but only credit. With not knowing what the future held I politely asked for a refund where I continually got ignored. After serval emails an...Read more

Booked early January for Sri Lanka Maldives tour in September, obviously no longer going ahead. Tripadeal refusing to refund over $7000 stating Sri Lankan airlines are not offering refunds however I've contacted the airline and they have said they are refunding but I need to contact TAD to claim my refund. They told me to cancel the trip and claim on my insurance. The insurance will reject the claim as its covid related then TAD will refuse refund or credit stating if you cancel you forfeit money as per the terms of their contract, it is seen a...Read more

We booked a trip to Egypt, Turkey and Jordan departing in May with TripADeal and unfortunately due to coronavirus our trip was cancelled in April. We were informed by TAD that only two options existed for us and neither were a refund and both option meant more out of pocket expenses. I have since learned from others in our situation that they are offering some people a best endeavor refund however this was never offered to us. I, along with my husband am out of pocket $12,000 and my mother is out $7000 with no word from TAD apart from a looming...Read more

“Trip A Deal Pty Ltd” causing financial stress to me personally. I’m out of pocket ($21,707.18) with TRIP A DEAL PTY LTD holding all my funds and not refunding any of the $21,707.18 despite not delivering any of the services.

DISPUTE 1
Bank Transaction Detail
19 November 2019 - Debit Purchase (16/11/19) xx-1769 PAYPAL *TRIPDEALP - $10,564.37

TRIP A DEAL Details
Services purchased: 25 Days Georgia, Armenia & Azerbaijan tour for 2 people
Order Reference Number: 115848
Deal: 3014...Read more

Enjoyed a TripADeal trip last year which went very well so chose to go again in 2020. Unfortunately COVID kicked in and the world closed down - not much TripADeal could do about that. But what they could do is be open and honest with their clients about the fallout, but failed that test miserably. Instead they chose to send misleading information about available options accompanied by ridiculously short deadlines to accept with the threat of no compensation whatsoever if their offer was not accepted. And then those threats turned out to be q...Read more