Reviewer Photos & Videos
- Verified customer
Dishonest Dealings with Trip A Deal
I booked a $13000 holiday with Trip A Deal. A fairly reasonable amount. It was cancelled because of COVID.
We are all being misled by dishonest Trip A Deal directors who instruct their unfortunate staff to disguise the truth to customers whose money they are basically refusing to return..
At present I am being forced into one of two choices:
1. Rebook for the same trip in August 2021 and they PAY MORE for it.
2. Take another trip they are offering, and lose a bucket load of money.
Of course they did not give a third choice, but phone calls to the company revealed a third option a 'Best Endeavours' refund.
Joining the queue of disappointed customers.
Like many reviewers we were offered (actually forced) into accepting a credit for our trip which was ruined by COVID.
This would be acceptable but as my husband and I both work in schools and can only travel in school holidays it is pretty much impossible to use our voucher. We are also reluctant to spend any more money as living in Tasmania we cannot freely travel to and fro at the moment and we are worried we will lose more money. We are fortunate that unlike many of the reviews, we have not lost a great deal of money. However I still believe TripADeal should be offering more affordable travel within the states of Australia so that credit vouchers can be used.
Another one of over 400 COVID registered victims. Trip cancelled. Only offered a delayed same trip without penalty or thousands in fees if we altered. Didn’t offer a refund until pushed even though legally required to.
Refused to even look at processing a Best Effort Refund as I had tried to claim the money back through credit card charge back. Apparently they can’t do the investigation if we do this because they are worried we might be paid back twice. Would have thought they could do the investigation and check before payment but apparently ...
- Verified customer
This company will not refund cancelled trips. This company changed its terms and condition info mid Covid. This is not allowed but done. We all booked on their old terms and conditions. They changed all the verbiage to suit them.
We should be covered by the old terms and conditions.
This company is discusting
Don’t part with your money.
I have had ongoing discussions with trip a deal, but even though I have pointed out that we meet the hardship guidelines for a refund they will not refund our money. Two members have lost their job and one has a compromised immune system. Still no compassion or decency shown in refunding for our once in a lifetime holiday that couldn’t go ahead.
- Verified customer
STOP. Put your credit card away. Read all reviews first and believe what's going on and how TripaDeal operates.
Please ignore current positive reviews on here about TripaDeal.
They are fake.
All the negative reviews are actual customers like myself, whom are being ignored by TripaDeal - and have had our paid for holidays stolen from us.
I paid for my holiday November 5th 2019.
Well before COVID 19 took control.
My holiday was for my wife and I to Europe for 17 days to depart November 22, 2020.
Almost $10,000 and fully paid.
Covid came in early this year and understandably took control of all holidays and travel around the world.
A few months ago we obviously started becoming concerned that our holiday would not proceed. ...
Why can't you offer a refund Tripadeal!
We booked a Tripadeal holiday through a local agent for a European trip early January 20 for travel in May 20. Heard from Tripadeal in March that the trip was cancelled and they would be in touch. Advised that they were non-refundable and to engage with your travel insurance to understand our options. Unfortunately deemed 'government intervention' so no insurance. Then informed with a POM offer which was travel credit minus re-scheduling fee of $699 each and were pressured and bullied into excepting otherwise we'd lose the lot. So we took ...it as no other option. I have since learned from others in our situation that they are offering some a Best Endeavor Refund however it was never offered to me. You have $11,800 of my money and I just want it refunded as I paid for a holiday which I never got to take.
Booked a tour to Vietnam for my daughter and I for next month to celebrate her completing Year 12 with TAD. Cost $3600! Im a single Mum, now left in debt paying off ZipMoney due to not recieving refund, which I was told Vietnam Airlines are holding ? I have been informed by Airlines flights are being refunded scams! Please we all need to leave bad feedback and bring TAD down! Its not our fault we cannot travel due to Covid and unknown when OS travel will open up. I have now lodged a claim with VCAT and awaiting appeal date. I WILL NEVER book with TAD again!!!!!! Out of pocket and left struggling to make repayments and now interest thanks TAD you should be disgusted holding our money!!!!!
Very poor behaviour
We were due to depart Sydney 15 April '20 for Europe, but the trip was cancelled by tripadeal. A normal situation would have been that you receive a full refund. But with covid and all travel up in the air, we thought it would be helpful to agree to a credit note, imagining we would be rebooking soon anyway. Now it's nearly September and have realised we are probably going no where for a long time. We have asked tripadeal for a refund on our unused credit note valued at $8300. So far, no reply and waiting. Rae M.
We were offered a credit voucher which we accepted when our China trip was cancelled in May. Since then the deal has changed to be used for any trip other than China. We would like to use the voucher in NSW where we live as we will not be able to travel overseas anytime soon and travel interstate is also restricted with border closures. There are lots of trips in every state but NSW. 2 previous offers of Sydney hotels where we live and a walking tour from Canberra where Sydneysiders have been told not to travel to. A new deal came out today - a...hostel in Byron Bay with shared bathrooms and kitchen. Your terms and conditions state we have to use the voucher in a timely manner. Please provide us with reasonable deals in NSW which enable us to do so.
Poor customer service - they’ll keep your money!!
I was just extremely disappointed with…
I was just extremely disappointed with my dealings with TripAdeal as they have a very poor manner of customer service. Coming close to our travel date in May, they did not communicate any updates about COVID. Continue to chase we finally received a general email notification 4 weeks before our travel date stating that it was cancelled And refunds would not be granted but only credit. With not knowing what the future held I politely asked for a refund where I continually got ignored. After serval emails an...
The reviewer stated that an incentive was offered for this review
Hard to deal with
Very frustrated with this company. Our European trip was cancelled due to Covid-19. Two of my three travelling companions will more than likely not be able to travel next year and beyond due to health issues. We requested a credit to be used to travel within Australia (this was after our refund request was denied). Told we can only use the credit for travel in Europe. All our emails and requests fell on deaf ears. TripADeal has a response for everything (that’s when they actually respond). So disappointed. Have never travelled overseas and thanks to this lot probably won’t anytime soon as I’m pretty sure I’m going to lose my money. Can’t believe they are still advertising trips.
Very dishonest company
Having booked and paid for an overseas tour that has been cancelled by Tripadeal (TAD), I would expect that the majority of funds would be refunded to me, as requested by me on several occasions. Especially so as the airline has cancelled and refunded flight costs to other passengers and because of the lead time between COVID-19 hitting and the date of the tour, meaning that other costs would not have been paid by TAD. Tripadeal has chosen to keep my hard earned money. It is a scandalous situation and extremely disappointing especially for my fellow traveller who lost their employment through COVID and makes losing the money even more sad. Would give a zero star rating if I could.
- Verified customer
Booked early January for Sri Lanka Maldives tour in September, obviously no longer going ahead. Tripadeal refusing to refund over $7000 stating Sri Lankan airlines are not offering refunds however I've contacted the airline and they have said they are refunding but I need to contact TAD to claim my refund. They told me to cancel the trip and claim on my insurance. The insurance will reject the claim as its covid related then TAD will refuse refund or credit stating if you cancel you forfeit money as per the terms of their contract, it is seen a...s a change of mind and no refund will be given, talk about bullying tactics. Surprise surprise they won't even answer my emails now. This company is crooked and think they are above the law. ACCC complaint lodged next step NCAT hearing. I will never use these crooks again.
Just so wrong
Refuses to pass on any refund when TAD have received refund from airline. They keep using the "we have a no refund policy" line which, in normal circumstances, is ok. 2020 is not normal circumstances. Normally non-refundable air tickets wouldn't have been refunded but the airline changed their policy due to the pandemic. One of the air tickets in question was just an air ticket not part of a bundled package and they are even refusing to refund that. We are only seeking a refund of the 5 x airfares which we know they have received back from the airline.
Trip A Deal - No Refund
We booked a trip to Egypt, Turkey and Jordan departing in May with TripADeal and unfortunately due to coronavirus our trip was cancelled in April. We were informed by TAD that only two options existed for us and neither were a refund and both option meant more out of pocket expenses. I have since learned from others in our situation that they are offering some people a best endeavor refund however this was never offered to us. I, along with my husband am out of pocket $12,000 and my mother is out $7000 with no word from TAD apart from a looming...date that we must accept one of their offers by 30/8 or get nothing. Very frustrating and disappointing as none of us did anything wrong, our trip was cancelled through no fault of our own and they are still trying to take money from us even though we can't actual travel. We have decided to fight them and hope for resolution in the near future.
3 Trips booked, none will proceed - no refund
“Trip A Deal Pty Ltd” causing financial stress to me personally. I’m out of pocket ($21,707.18) with TRIP A DEAL PTY LTD holding all my funds and not refunding any of the $21,707.18 despite not delivering any of the services.
Bank Transaction Detail
19 November 2019 - Debit Purchase (16/11/19) xx-1769 PAYPAL *TRIPDEALP - $10,564.37
TRIP A DEAL Details
Services purchased: 25 Days Georgia, Armenia & Azerbaijan tour for 2 people
Order Reference Number: 115848
Terrible and unethical company - DO NOT USE!!!
Booked a trip for just over $10,000 through Tripadeal last November.
Understandably, they cancelled my trip due to Covid-19. However, they have refused to offer any refund and have advised they won't be refunding my money because they book through different suppliers and are there for not responsible.
I have lost all the money I paid for the trip and have received nothing for it. Please do yourself a favor and steer clear of this unethical company!
- Verified customer
Avoid at All Cost - or it will cost dearly
Enjoyed a TripADeal trip last year which went very well so chose to go again in 2020. Unfortunately COVID kicked in and the world closed down - not much TripADeal could do about that. But what they could do is be open and honest with their clients about the fallout, but failed that test miserably. Instead they chose to send misleading information about available options accompanied by ridiculously short deadlines to accept with the threat of no compensation whatsoever if their offer was not accepted. And then those threats turned out to be q...uite hollow as, only after strong pushback further options miraculously appeared. The only saving grace was the entertainment they provided thru the laughable internal inconsistencies in their messaging which they were evidently not smart enough to recognise. Just an unpleasant company - as is said, good customer service is easy when the going is good, the real test is how adversity is handled.
They have lost many future customers
We booked a trip. Covid strikes. They mislead us saying we can accept a voucher or nothing. So we accept, only to find out we should of been entitled to a refund if we wanted one. We go back and say we would like a refund due to those factors. Nope can’t help now. Looks like slater and Gordon class action it is!
Questions & Answers
Want to know if anyone on Tripadeal 50day world trip (Was to depart Sept 2020) have had a favourable return of funds?
How did everyone get such good response from Trip A Deal? I've emailed numerous times and get no where, just the usual response we will get back to you closer to the time you're due to travel, guess what!!!, I've heard nothing and our trip was the beginning of November, no offer, no nothing and every time I email, the same response we will get back to you as soon as we can. Covid has been around since February, we are now in November, Ive been emailing on and off over that whole time so don't understand these positive reviews.
I booked a trip to China for this year and of course it was cancelled I did get a credit from tripadeal is there a chance I can get a refund and get my money back as it has been a difficult year financial and I could really do the $3600 which they said is credit to me from $4000 I paid up front
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