Borneo departs from Melbourne 20 March.
Curious to touch base with any others who are booked on this trip. Any updates on this being cancelled? With the current advice from Aus government, it should not go ahead.
We have been given 4 days to decide if we want to proceed with our Europe trip in August and risk the lot or cancel now and receive a credit note less $500. The trip we are on is not on the future list of trips now so can not rebook for a different time. I have rung 3 time yesterday and sat on the phone waiting for a long time without getting to speak to anyone. I have not had a call back. We paid for our trip over a year in advance so you have had the interest on a lot of money for a long time. A full refund would we nice so that we can then book further down the line when we see a trip that interests us not just from what you currently have offered. Carol
We have booked trip to vietnam in may.We have been offered a credit note minus 299 dollars per person for cancellation costs.I would like a full refund please.I think ill have to go to dept of fair trading.
18day Incredible Europe 17/3
Thank you TAD for cancelling our trip which we would have been leaving tomorrow Mar14th. We are really grateful for commonsense prevailed. We now have 18months to take our voucher for the full amount paid by us and our grandson. It was a very stressful last 2 weeks.
Take your money and then ignore you
The TripaDeal holiday I had booked months ago to Japan seemed like it would be good value. When I think about it more and more, I should have simply bought myself some cheap airfares and opted for a self-guided holiday like I normally do. It would have saved me a lot of stress.
TripADeal have lied to me about flights not being cancelled, despite me getting notifications directly from the airline that my flights had in fact been cancelled. Japan is in the thick of the Covid-19 outbreak. It's a well known fact that many tourist attractions in Jap...
TAD Europe Tour departure date 17/3/20
Surely now TAD you will defer and hold all monies paid in credit or offer a full refund for travellers like ourselves who are due to leave for the Italy tour on 17/3/20. The World Health Organisation has declared the Coronavirus a Pandemic. An informed decision can now be made by your executives - cancel the tour, offer a 12 month credit or a full refund to your clients. Thank you.
TripADeal Europe March 17.
Just got off the phone to TAD regarding our March 17 Europe trip. I was told it’s still going ahead but going from Slovenia to Florence instead. The only way I can see this happening is if we go straight into the ‘do not travel’ zone to get there. I also called Costa & was told the cruise on March 26 is postponed till April 3. I asked TAD if they were happy to put our lives in danger & was told We don’t have to go. I said if We didn’t go, we would lose over $7000.00. She then said again, we don’t have to go. The conversation then went in circl...es for another 10 minutes or so till I eventually gave up. Please, TripADeal I’m just asking you to cancel this trip so we can a) make alternative plans & b) have an awesome & enjoyable trip another time. (We have used you before & loved it). I understand this is not your doing but please show some empathy & understanding back to your customers. Thanks.
Myself and 3 colleagues have booked a trip
To depart 16 March for japan. Our flights with Cathay pacific have been cancelled and we still have no idea if or when we will fly. While the virus is affecting many travellers surely Trip a deal have insirnaces in place that would allow us to reschedule our trip. Contact with trip a deal has not given any answers. We have been advised if we cancel we loose our money even though they have held it for 9
Months!!! Not very impressed with the contact being given
No option but to cancel
After two weeks of uncertainty we have made the difficult decision to cancel our much-awaited 18 day trip to Europe. We were due to leave tomorrow. We left it to the last minute to cancel awaiting advice from Trip-A-Deal as to what was happening with the itinerary as much of the trip after day 7 is in Italy. They kept telling us that the trip was going ahead as planned and they would notify us if and when there was any change. We were not willing to take the risk with our health and safety or our ability to get home. Consequently, after re...ceiving yet another message from TAD that there was no change, I submitted the cancellation forms. An hour after I submitted the request (which I have still had no acknowledgement of receipt) we got an email from TAD advising of an itinerary change from Venice to Florence. Too late for us to reconsider. Thanks for giving us no opportunity to NOT lose both our dream trip and our money. Will certainly think more than twice before booking with you again.
Interesting but..... my response to Tripadeals response re China trips and current issues
I am unsure if readers will open reviews and follow through lengthy posts, follow ups and personal responses.
I hope this post in a public forum will encourage others to read my initial review, Tripadeals response and my response to theirs. ( Saves redoing it!)
What a pity my communication with the company is being forced to be in the public domain.....
I do hope it is useful to others. I have not followed up their request to comply by their 5pm COB deadline as I have still not received the information requested, agreed to as of 4.50pm this...
Following up on my previous review I have now received a second email stating that the voucher can now be used for any other trip not just China.
Thankyou TAD for clearing this up.
Tour of china May 23rd
We have phoned Trip a deal many times to see whats going on with cancellations due to the ever worsening Coronavirus. They refer you to the emails they send you...and thats it.
The last email they sent was an insipid happy happy crock, trying to convince the reader the situation was on the up and up, completely flying in the face of our Governments advice 'do not travel to China'.
Come on a little honesty please.
Trip a deal China
My daughter and I were booked on a 2 for 1 China trip departing on 27th Feb, and obviously the trip is not going ahead. So I paid for a tour to a set destination on a set date and Trip a Deal can’t deliver what I paid for!
Like everyone else I’ve been offered a credit to use for another trip to any destination. Problem is I only booked this trip because the dates suited and the price was good. As far as I’m concerned if Trip a Deal can’t deliver what I paid for, regardless of who’s fault it is I should be entitled to a full refund!! Compared to my brother who booked a cruise, actually spent 9 nights on the ship on a revised itinerary and then received a FULL refund plus 50% off another cruise what Trip a Deal is offering sucks!!!
Thanks for listening
Thank you Tripadeal for changing your option to enable us to book for another destination instead of China. Maybe further down the track we may reconsider but for now we are grateful to be able to change the destination. Thanks again.
China Credit Note
I was told today (01/02/2020) at 11.50 am by Trip A Deal through a returned phone call from [Number Removed] that this China credit note can be used to pay for trips to any other country as well.
Something better than nothing!
The reviewer stated that an incentive was offered for this review
It seems to me that we are being bullied into taking a deal they put forward by Monday the 3rd the deal is a China credit to be used by 2021 if you don't use all the credit in one transaction then the remainder is forfeited or we can just keep our booking and see what happens surely this can't be legal regarding forfeiture of fund dc not used shame on you Tripadeal the actions you take now will have a long term lasting impression on your customers
Just call it !
My husband and I are also travelling to China on 8 March, we are holding off getting Visas also, as do not want to lose any more money. Trip A Deal, I understand this situation is changing daily, but I do not see it getting any better in the next month, at least not enough to say it is safe to travel to China. I would hope that, in the interests of all, that you would make the call, and refund/credit anyone wishing not to put their health at risk by travelling to China, instead of us all waiting and wondering - just call it !
I too have contacted the ACCC- the more people who make a complaint, the better.
- Verified customer
Have made some effort, but should be honoring refunds.
I have finally gotten some news from Trip a Deal regarding our China trip in March. It is comforting to know our money won't be lost, however I hope that Trip a Deal allows customers to use the credit towards a different trip as I can't imagine I will be wanting to travel to China anytime in the near future. I also think we should get the option for a refund, given the extenuating circumstances.
A bit scary
After reading how bad is Trip a deal to china and my trip is coming soon, oh my God a bit scary if I had known before booking I would never book this trip with this company. I have travel a lot with other company such as Cosmos, Trafalgar and Asian discovery but always very happy
Cancelled my trip
To be honest, I cannot rate a Tripadeal holiday because my trip was cancelled a few months before take off and their replacement offer was not nearly as good (they completely removed the 7 day cruise after touring Mexico). Their excuse was that the cruise could not visit Cuba now. I did the research and their were other cruises at the same time and even by the same cruise company around the Caribbean that visited Jamaica and the other places in the Caribbean but just didn't stop at Cuba so I really felt that Tripadeal could of just changed the...cruise instead of leaving us at a Mexican resort without anything to do for 7 days. I felt they were just taking the easy way out. I was given the opportunity to accept the new deal, receive a credit or a refund. I opted for the refund and ended up booking my holiday with Flight Centre because I had already organised leave from work etc and I didn't have much time to organise things. I ended up with a much better and longer holiday (Mexico & Costa Rica & 7 night Caribbean cruise) for almost the same money as the Tripadeal holiday. It pays to look around because their deals are matched, or there are better deals by more reputable travel agents with less risk and importantly you can choose your flights (not getting stuck on the worst long flights is a big deal). It also took a month for me to receive my refund from Tripadeal (almost $10000) even though they cancelled the trip. The staff with Tripadeal were satisfactory. but the service from Flight Centre was 100 times better. My advice is just look around before you pay.
Questions & Answers
We have a tripadeal credit note for 13 thousand do we have to spend the lot in one go or can we use it for two trips
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