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Tripadeal

Tripadeal (page 2 of 3)

3.3 from 1,251 reviews · View Statistics

Reviews

  • Transparency
    2.3 (32)
  • Customer Service
    2.7 (32)
  • Trip Completed Yes · No (43)
  • Ease of Booking
    4.0 (36)
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Janet

JanetGreater Melbourne (Inner), VIC

Borneo departs from Melbourne 20 March.

published

Curious to touch base with any others who are booked on this trip. Any updates on this being cancelled? With the current advice from Aus government, it should not go ahead.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation, Flights and Tour
3 comments
TripADeal
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TripADeal
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Janet
Janet
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Grand Balkins

published

We have been given 4 days to decide if we want to proceed with our Europe trip in August and risk the lot or cancel now and receive a credit note less $500. The trip we are on is not on the future list of trips now so can not rebook for a different time. I have rung 3 time yesterday and sat on the phone waiting for a long time without getting to speak to anyone. I have not had a call back. We paid for our trip over a year in advance so you have had the interest on a lot of money for a long time. A full refund would we nice so that we can then book further down the line when we see a trip that interests us not just from what you currently have offered. Carol

Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation and Flights
1 comment
TripADeal
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Tanya Nugent

Tanya NugentSouth-Eastern Region, NSW

  • 2 reviews
  • 9 likes

Vietnam holiday

published

We have booked trip to vietnam in may.We have been offered a credit note minus 299 dollars per person for cancellation costs.I would like a full refund please.I think ill have to go to dept of fair trading.

Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation, Cruise, Flights and Tour
2 comments
TripADeal
TripADealTripADeal
Tanya Nugent
Tanya Nugent

If tripadeal is unable to supply us with the deal that we paid for we are entitled to a refund.Terms and conditions on refunds.Number 9.I am having this looked into before i take your offer.Regards Tanya Nugent

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Gail C.

Gail C.Sydney Surrounds, NSW

  • 2 reviews
  • 17 likes

18day Incredible Europe 17/3

published

Thank you TAD for cancelling our trip which we would have been leaving tomorrow Mar14th. We are really grateful for commonsense prevailed. We now have 18months to take our voucher for the full amount paid by us and our grandson. It was a very stressful last 2 weeks.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeCruise, Flights and Tour
1 comment
TripADeal
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Ranonymous

RanonymousGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 25 likes

Take your money and then ignore you

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation, Flights and Tour
2 comments
TripADeal
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Ranonymous
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Laurelle

LaurelleSouth East Queensland, QLD

TAD Europe Tour departure date 17/3/20

published

Surely now TAD you will defer and hold all monies paid in credit or offer a full refund for travellers like ourselves who are due to leave for the Italy tour on 17/3/20. The World Health Organisation has declared the Coronavirus a Pandemic. An informed decision can now be made by your executives - cancel the tour, offer a 12 month credit or a full refund to your clients. Thank you.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeTour
3 comments
TripADeal
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Laurelle
Laurelle

A private message has been sent via Facebook messenger. Please respond. Thanks

TripADeal
TripADealTripADeal

Thanks Laurelle, we have responded to your Facebook message.

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Don

DonSouth East Queensland, QLD

TripADeal Europe March 17.

published
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
2 comments
TripADeal
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Don
Don

Thanks for your reply. Are you now aware the latest update from Smartraveller now states any permanent resident of Australia must self isolate for 14 days after returning from Italy?

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Japan

published

Myself and 3 colleagues have booked a trip
To depart 16 March for japan. Our flights with Cathay pacific have been cancelled and we still have no idea if or when we will fly. While the virus is affecting many travellers surely Trip a deal have insirnaces in place that would allow us to reschedule our trip. Contact with trip a deal has not given any answers. We have been advised if we cancel we loose our money even though they have held it for 9
Months!!! Not very impressed with the contact being given

Incentivised ReviewNo
Trip CompletedNo
1 comment
TripADeal
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Karen P.

Karen P.

  • 2 reviews
  • 34 likes

No option but to cancel

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation, Cruise, Flights and Tour
2 comments
TripADeal
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Karen P.
Karen P.
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sheena.perry

sheena.perrySouth-Eastern Region, NSW

Interesting but..... my response to Tripadeals response re China trips and current issues

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation, Cruise, Flights and Tour
3 comments
TripADeal
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sheena.perry
sheena.perry
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peter b.

peter b.Tasmania

China Voucher

published

Following up on my previous review I have now received a second email stating that the voucher can now be used for any other trip not just China.
Thankyou TAD for clearing this up.
Voucher accepted.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeTour
1 comment
TripADeal
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Dave

Dave

  • 5 reviews
  • 25 likes

Tour of china May 23rd

published

We have phoned Trip a deal many times to see whats going on with cancellations due to the ever worsening Coronavirus. They refer you to the emails they send you...and thats it.
The last email they sent was an insipid happy happy crock, trying to convince the reader the situation was on the up and up, completely flying in the face of our Governments advice 'do not travel to China'.
Come on a little honesty please.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeTour
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Darren

DarrenGreater Melbourne (Metropolitan), VIC

Trip a deal China

published

My daughter and I were booked on a 2 for 1 China trip departing on 27th Feb, and obviously the trip is not going ahead. So I paid for a tour to a set destination on a set date and Trip a Deal can’t deliver what I paid for!
Like everyone else I’ve been offered a credit to use for another trip to any destination. Problem is I only booked this trip because the dates suited and the price was good. As far as I’m concerned if Trip a Deal can’t deliver what I paid for, regardless of who’s fault it is I should be entitled to a full refund!! Compared to my brother who booked a cruise, actually spent 9 nights on the ship on a revised itinerary and then received a FULL refund plus 50% off another cruise what Trip a Deal is offering sucks!!!

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeTour
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Dorothy S.

Dorothy S.Greater Melbourne (Inner), VIC

Thanks for listening

published

Thank you Tripadeal for changing your option to enable us to book for another destination instead of China. Maybe further down the track we may reconsider but for now we are grateful to be able to change the destination. Thanks again.

Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
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Selva S.

Selva S.Sydney, NSW

China Credit Note

published

I was told today (01/02/2020) at 11.50 am by Trip A Deal through a returned phone call from [Number Removed] that this China credit note can be used to pay for trips to any other country as well.

Something better than nothing!

Trip CompletedNo
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Toohey

TooheySydney Surrounds, NSW

  • 2 reviews
  • 9 likes

Not Happy

published

It seems to me that we are being bullied into taking a deal they put forward by Monday the 3rd the deal is a China credit to be used by 2021 if you don't use all the credit in one transaction then the remainder is forfeited or we can just keep our booking and see what happens surely this can't be legal regarding forfeiture of fund dc not used shame on you Tripadeal the actions you take now will have a long term lasting impression on your customers

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeTour
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Narelle

NarelleGreater Melbourne (Metropolitan), VIC

Just call it !

published

My husband and I are also travelling to China on 8 March, we are holding off getting Visas also, as do not want to lose any more money. Trip A Deal, I understand this situation is changing daily, but I do not see it getting any better in the next month, at least not enough to say it is safe to travel to China. I would hope that, in the interests of all, that you would make the call, and refund/credit anyone wishing not to put their health at risk by travelling to China, instead of us all waiting and wondering - just call it !
I too have contacted the ACCC- the more people who make a complaint, the better.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation, Flights and Tour
2 comments
TripADeal
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Narelle
Narelle

Got that, thanks

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Sarah C.

Sarah C.South East Queensland, QLD

  • 2 reviews
  • 4 likes
  • Verified customer

Have made some effort, but should be honoring refunds.

published

I have finally gotten some news from Trip a Deal regarding our China trip in March. It is comforting to know our money won't be lost, however I hope that Trip a Deal allows customers to use the credit towards a different trip as I can't imagine I will be wanting to travel to China anytime in the near future. I also think we should get the option for a refund, given the extenuating circumstances.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation, Flights and Tour
1 comment
TripADeal
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Ses

SesSouth East Queensland, QLD

  • 2 reviews
  • 3 likes

A bit scary

published

After reading how bad is Trip a deal to china and my trip is coming soon, oh my God a bit scary if I had known before booking I would never book this trip with this company. I have travel a lot with other company such as Cosmos, Trafalgar and Asian discovery but always very happy

Incentivised ReviewNo
Trip CompletedNo
Booking TypeTour
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Sylvia

SylviaSouth East Queensland, QLD

  • 6 reviews
  • 1 like

Cancelled my trip

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation, Cruise, Flights and Tour
1 comment
Sylvia
Sylvia

I did contact TripAdeal to advise them on what would be a better arrangement and they wouldn't consider it (see response to Anna "Beware of Tripadeal") They just want your money and hang on to it as long as possible.

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Page 2 of 3
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Questions & Answers

P bradshaw

P bradshawasked

We have a tripadeal credit note for 13 thousand do we have to spend the lot in one go or can we use it for two trips

2 answers
david
david

As far as i know you can use it on multiple trips until the value is used up. Credit to be used before the expiry date but trips could be in 2022. Best to call them and get in writing

P bradshaw
P bradshaw

Thanks

Vincent Giofre

Vincent Giofreasked

Has anyone who received a credit voucher used or attempted to use it yet?

No answers
wen

wenasked

Want to know if anyone on Tripadeal 50day world trip (Was to depart Sept 2020) have had a favourable return of funds?

1 answer
Heather S.
Heather S.

See https://www.facebook.com/groups/2537897366453690

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