Reviewer Photos & Videos
Very bad service
We had a trip booked to China flying Qantas for March this year, but unfortunately it was cancelled due to Covid-19. Tripadeal issued us a voucher to use for any other trip on their website to the value of the voucher (to use within 12 months).
We have contacted them to request a refund (on several occasions) as the voucher is of no use when our employer works out the holiday roster more than 12 months in advance!
And we know QANTAS provided a FULL refund for all booked passengers on all China flights and domestic flights up until 31/03/2020!...
Our experience with this company has been very bad. Now that they have cancelled our fully paid trip due to COVID-19 they are refusing to account to us re: our money. They engage in a deceptive conduct of not answering our emails and for months now refusing to render an account where the moneys have gone, i.e. how much and to whom was paid.
The company claims they are just a booking agent and they just book holidays on our behalf but an agent has a fiduciary duty to his/her client. A fiduciary duty is an obligation to act in the best interest ...
Myself and my father were mean to be going to Japan in May and unfortunatley as like many had their trip cancelled. Initially we were offered a Peace of mind offer to rebook the trip by 2021. With this being unlikley we asked if we could use the credit for a NZ trip. The response from them was extremley efficient and we were able to use the credit for a NZ trip. I was so happy and thankful for their promprt replies to my email request. Thanks again
I requested a refund from our trip that we were due to go on in June, I have been back and forth in emails to determine what is happening. I received a very prompt response back which was great saying that they were looking into this for me. They kept me updated during the process, although we are still waiting for a final amount it is nice to know that someone is working in the office to keep us updated, this keeps my mind at ease. I just wanted to say many thanks again for tripadeals time and effort to ensure that I have been updated in the process.Much appreciated.
We have a BIG credit to use up from our trip to Italy & The Med, we really love the domestic deals that are coming through. My husband and I have been looking at the Sunshine Coast trip and it has come at a great time as it will be my birthday. I just wanted to say that TAD rock and have been so helpful over the last few weeks. We have been on many TADtrips including China, and Borneo. It is a shame we can't go to Italy but maybe we can next year or the year after. We are hopeful!
Not looking good for my Aunt
My elderly Aunt with health issues is very worried about whether Tripadeal will refund the costs of her trip to India which was cancelled because of covid 19. If she only receives a credit, she does not know if she will ever be able to use it and will have to continue to pay travel insurance to cover the credit, should she become ill and not be able to use it.
it will be terrible if her fares are not refunded by this company.
Great and efficient customer service
My parents were booked to go to Sydney at the end of July, and although it was domestic travel they could still not travel due to corona virus as they live in Victoria. We emailed them to see if we could have a credit on file and rebooks a later date, we were able to get this through Jetstar so I could not see it being a problem doing this through Trip A deal as they could not travel. My parents also did not know when they would be able to travel again. With continuous back and forth on email with Jay I was advised that they could offer my parents a credit. I was so relieved that they did not lose their money and can visit Sydney another time, Thanks Jay for your continuos efforts is greatly appreciated.
Kept updated on progress of my trip
We were due to travel to Samoa in August and have spoken with the team in the office to check what I would be getting, wether it be a credit or refund. I have been on their back constantly via email and with prompt and explanatory responses they have kept me informed every single time. Although I am still waiting for an email to be sent to me to see what my options are, it is nice to know that someone is working in the office and keeping me up to date with what is going on. Even if I have to be proactive about it. That I appreciate, so thank you. Hopefully if we don't get a refund we can have a credit for Australia, thier Day Dream Island deal looks great!
I am retracting my negative review I gave TripA Deal a week ago, on their Face Book page not here on Product Review, but I thought it was only fair I should give a positive review. It was easy to suggest that they were not pulling their weight and stealing my money, but with a lengthy phone call and a lovely consultant ( I did not get her name) and an explanation into how their bookings are arranged it all made sense to me. All it took was a phone call to make me understand the wonderous world of how the travel industry works. Thanks to ( I forget your name sorry) but if I remember I will post it here. You were brillant as I'm sure all the staff are.
The Ghan here we come!
We have booked on the Ghan and cannot express how excited I am for this trip, we need something to look forward to with my hours cut short at work and with not being allowed to leave the country. The Ghan I have high hopes for you and cannot wait for this trip to come around. Thanks for the great deal we will be sure to look out for some more domestic trips within our state, NSW is where we live just an FYI.
Trip a deal are absolute SHONKS!
They are NOT a travel agent -just an internet booking service that takes your money then disappears when things get tough I.e COVID
I will never book with them again and am now approaching Slater and Gordon for help to retrieve my money
- Verified customer
COVID Cancellation, 14 weeks and refund offer that loses $7,846.34
14 weeks from Tour cancellation, I have a TripADeal Best Endeavor refund offer that loses 75% of my money.
My 2020 Grand Balkans 25 Day discovery package holiday was booked and paid in full 2-Aug-2019 with HastwellTravel. Tour component provided by TripADeal. Grand Balkans Tour Cancelled by TripaDeal 26-Mar-2020
02-July-2020 and Hastwell has negotiated a full refund of Travel insurance from Suresave.
TripADeal’s best Endeavors Refund offer is for a refund of $2,501.66 on an outlay of $10,348.00 – an out of pocket of $7,846.34 – and No substantiating information, no itinerary, no flight details, no explanation, no transparency.
Where has my $7,846.34 gone ?
Scam of a company
Had a trip booked to Samoa for the week just gone and for obvious reasons, that trip had been binned.
Zero communication from Tripadeal over the last few months, where there’s NO offer of a full refund and they graciously give you ONE month to figure out your life and choose a travel date between now and next May (not June, but May). Oh and if prices for things go up...open your wallet. Now one day before the voucher deal expires, the deal we had, has mysterously been removed from the website and we are unable to use the voucher
We don’t ev...en know where we’ll be next week let alone what will happen between now and next year. Oh and we want you to go but not in the month you picked. Off work, figuring out when we’ll work again and absolutely stitched up by trip a deal, they refuse to answer communication from Fair Trading NSW no doubt in the hope that we will drop the case. Voucher can only be used on the deal you booked, problem is that they have removed said deal so we face losing our money no matter what.
Let’s be nice
I think its time for everyone to stop stating that the customer service is rubbish. They are doing the best they can with the information that they are receiving. They can only pass on the information that they have been advised. I think there are some small minded people out there that don't fully understand the in's and out's of a business, I personally have spoken to a number of staff over the phone and all of them have been briillant and if they don't know a question that I have asked they will check with a supervisor and call me back. This...to me is great customer service and we need to recognise that. Also who in their right mind thinks a business can hold on to ones money and not pay for anything for months, this is illegal! Again small minded. Yes the offer I received was not what I wanted however I thought of the bigger picture and was happy enough to be able to use this towards another trip. Yes it would have been nicer to have the money in my back pocket, but to know I can book another trip and make a decision about this until the end of Dec 2021 I think is a positive and I still get to go on a trip. To me that's a win win. Let's stop looking at the negative and look at the positive. But as I mentioned I think it's time to look at the bigger picture and stop treating everyone so horribly wether it's towards a business or an individual. Be kind and stay safe everyone
Questions & Answers
Want to know if anyone on Tripadeal 50day world trip (Was to depart Sept 2020) have had a favourable return of funds?
How did everyone get such good response from Trip A Deal? I've emailed numerous times and get no where, just the usual response we will get back to you closer to the time you're due to travel, guess what!!!, I've heard nothing and our trip was the beginning of November, no offer, no nothing and every time I email, the same response we will get back to you as soon as we can. Covid has been around since February, we are now in November, Ive been emailing on and off over that whole time so don't understand these positive reviews.
I booked a trip to China for this year and of course it was cancelled I did get a credit from tripadeal is there a chance I can get a refund and get my money back as it has been a difficult year financial and I could really do the $3600 which they said is credit to me from $4000 I paid up front
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