europe updates from tripadeal
We are due to travel to europe in june and have been very worried about the current corona virus. we just got off the phone with tripadeal who were well prepared to answer all of our questions and now we feel much less nervous and are happy to sit tight for further updates from them. hoping it’s not cancelled as we’ve done another tripadeal to the states which was incredible!
Thank you Tiffany
Just got off the phone with Tiffany at tripadeal who was so helpful and friendly. She answered all of our questions and was eager to research anything that she was unsure of for us. This is my first time dealing with an online company and at first I was uncomfortable to pay so much money upfront but she took very good care of us and now we are so excited for our holiday! Nice to see we still get to deal with real people when booking with an online company, all from the comfort of our own home! Well done tripadeal!
Email follow ups
We are appreciative that trip a deal have stated that our welfare is a primary concern regarding the China situation. We are very eager to hear the next update for our tour but happy to wait for further information. We would be keen to either postpone our trip or alternatively receive a credit from trip a deal that we may be able to use elsewhere. Currently my wife and I on shift work hours so the email updates have been very helpful to a stressful situation.
Follow up call
I just received a call from Melanie who was following up on an offer for compensation as our China holiday is no longer going ahead because of the Coronavirus and DFAT warnings. I thought I’d clicked on the link but I actually needed to do one more step so I really am grateful to Melanie for calling to find out some more information as I was getting a bit frustrated thinking they’d just not sent the credit note to me yet. Immediately after I got off the phone the credit note came through on my emails. Looking at the Sri Lanka. Has anyone done these trips?
TripADeal China Trip booked 7 May 2020
TripADeal have sent me emails twice weekly updating the coronavirus latest. I'm happy to leave it in their hands - either it will be over by May or I'll get a credit to take this trip at a later date. I'm happy with that. Thank you TripADeal for keeping me informed.
Thank you TAD
I’m scanning the internet for as much information on the virus and China as I can find. I’m hopeful the situation clears up and we can still travel. It’s my 3rd TAD trip and I went to China many many years ago but was so looking forward to returning. This virus is a concern but I think it’s also media driven a little bit. I can understand the cautious decision the government has made to stop the spread of the outbreak but lots more people are recovering everyday from the virus. I’m sure the TAD team will be working and monitoring this closely too and so I just wanted to say thank you for keeping me up to date. I’m still looking forward to our trip & hopefully all will be well enough for us to still travel in a few months.
Great email updates
My son and I are booked on TripADeals 2 for 1 package - departing in April. I haven't been overseas before but my son has so we were both looking forward to exploring China together. The Coronavirus has obviously got me worried to now travel to China. I called TripADeals office a couple of weeks ago to see if they had any updates for us, but I was on hold so I requested a callback. I received a call the same day, asked my questions that I had and I was told that they are working on February and March departures (which I totally understand) so f...or me just to hang tight and they are monitoring the situation very closely and as soon as they have any further details they would email us. Well, last week I received TripADeals latest update via email saying they are hoping to have more info in early March for us which I am very happy with. We will wait until March to see what will happen next. Thank you TripADeal!
My wife and I were due to depart in China in late March. Since hearing about the Coronavirus my wife and I were extremely worried and really didnt know what was happening. I read all over Facebook that other customers who were departing around the time that we are, were receiving emails offering a credit. We didnt receive any of these, very confused and disappointed with this. I lodged a ‘case’ with Trip-a-deal one morning but didnt hear anything the same day. So I called the next day to see where my case was sitting and why I hadnt received th...is so called offer of a credit for out trip. One of their consultants advised they were swamped with cases and apologised for the delay. Turns out I had changed email addresses and forgot to tell them. The helpful consultant changed our email address to the correct one of the spot. A few minutes later I received our credit note offer, and accepted straight away. No need to stress or be worries this whole time. I highly recommend if you have any questions or concerns just call to speak with them directly.
Tripadeal changed our flights
I have a trip booked to India in March with my wife, our first Tripadeal experience and we are very much looking forward to it. However, our original itinerary stated we were due to fly via China but with the current Coronavirus in China we wanted to cancel our trip. I called to speak with someone in their office and a friendly gentleman answered and advised that the Tripadeal fights team was working on rebooking our flights to not go via China. So we decided to wait until we saw our new flights. A week later I received our updated travel pack with our new flights, which no longer fly via China (thank goodness). Big thank you to the team at Tripadeal! March can’t come sooner - we’re very excited for our trip to India.
Full credit to China
I also was one of the affected travellers who was supposed to go to China this March. As soon as I heard about the outbreak of Coronavirus in China I signed up to receive Smart Traveller alerts. The day the Australian Government announced the level 4 ‘do not travel to China’ I panicked and called Tripadeal straight away. They didn’t have any updated for me at the time and asked me to patiently wait until the next email they were about to send out. As soon as I saw that Tripadeal were offering a credit note to travel until June 2021 - I jumped o...n that!! I was very silly (and do not recommend this to ANYONE) and didn’t take out travel insurance. A massive thank you for Tripadeal and providing us a full credit to use in any Tripadeal tour in the world!!
Trip to Vietnam
Feeling quite stressed about the coronavirus and my holiday to Vietnam in march, I called Tripadeal and I spoke to a lovely young lady (sorry I forgot her name) who put my mind at ease for now. Thank you to the Tripadeal team, specifically this lady for helping with all of my questions.. I had a lot of them
I brought my parents a trip to China for their anniversary, I have to say I was really quite scared given the news of the Coronavirus and how it has been affecting most elderly persons. I really didn’t want my parents travelling to China or anywhere really in the immediate future. Boy was I relieved when Tripadeal said they could have a credit which allowed them to postponed their trip... and now they have up to 12 months to pick somewhere else exciting to go. Yes they are disappointed that they will not see China this year, but they are happy with the outcome and so am I.
Job well done Trip a deal
All the news is hard to navigate just what it means for my holiday. Just want to say thanks to the team for keeping me informed. I’ve travelled with Trip a deal to Borneo before and that gave me the confidence to book again. I spoke to Melanie who booked China for me and she was very helpful in explaining what is happening at the moment.
Audrey at trip-a-deal thank you
Im a nervous traveller as it is so when the virus took over the media, my husband and I panicked to say the least! We spoke to our daughter who told us to 'stop googling it mum!' just call Trip-a-deal to get some answers.
I tried to call but the wait time was very long so we selected to get a call back. Audrey called me back about 1 hour later. She asked me if I read the emails which Trip-a-deal had apparently already sent me. We didn't receive any emails from Trip-a-deal. Audrey explained the email information over the phone for me and helped ...
Hats off TripADeal
I just wanted to thank Luke. I just got off the phone to him and you could tell he had been talking to lots of people about China all week. Hats off to him, he still sounded chirpy and gave me plenty of information about my trip. I don’t leave until May and I can’t get my refund yet, but it seems like closer to when I need to get my Visa they will email with more info.
- Verified customer
It’s great you guys are keeping us up to date with all the mayhem, I have found all of the news articles VERY confusing and concerning. The communications from Tripadeal have been very concise, clear and transparent and I’m thankful for that!!! We have received a credit note for February China trip and are deciding today where we will be travelling. I feel like I have looked at every deal on the site haha! Thanks again Tripadeal and good luck with everything.
Wow what an ordeal!!!
A chunk of time I will never get back. I feel sorry for all the friendly telephone staff at TripADeal who have been so patient through all of of this.
I have a credit note now and I will be using this as soon as my manager approves a new holiday for me.
I was scared after reading all the reviews on this page but I didn’t find it was as bad as all of these reviews made out.
Thanks Trip A Deal
I just wanted to write a review to applaud the help I got from staff at Trip A Deal. We’re one of the unlucky ones who had a trip booked to China this month and resulted in having to change our plans. Thankfully we were kept in the loop with updates and changes and grateful that it resulted in a positive outcome for us. Still have hopes to visit China in the future. But for now, we will be keeping our eyes out for another deal. Thanks Trip A Deal, you’re doing a great job.
Problem solved. Thank you Trip A Deal.
My husband and I booked a trip to China last year and were due to travel at the end of March this year. Naturally we were incredibly worried when we saw the corona virus news. We spent a long while waiting on the phone but we were glad we waited. We were met with a very helpful Trip A Deal customer service member. Not only did they offer us a credit note for our China holiday they also took time to suggest other countries that would suit our travel needs. Their generosity in time and patience in what I imagine is a chaotic time for Trip A Deal was greatly appreciated and we will most definitely be booking again.
Questions & Answers
How did everyone get such good response from Trip A Deal? I've emailed numerous times and get no where, just the usual response we will get back to you closer to the time you're due to travel, guess what!!!, I've heard nothing and our trip was the beginning of November, no offer, no nothing and every time I email, the same response we will get back to you as soon as we can. Covid has been around since February, we are now in November, Ive been emailing on and off over that whole time so don't understand these positive reviews.
Hi, l am still trying to get our refund for a world trip worth $19,000!!!!!!!we paid for it Aug2019 and was to leave October 2020 ! Why they are delaying when we will be their future clients IF they do the right thing by us !
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