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Thank you for answering my questions
Thanks to Billy for assisting me with all my questions about my upcoming trip. I was so concerned and she was able to assure me that we will be updated soon with information. Just being able to speak to someone is nice. Thanks Billy you were a treasure to speak with.
They have lost many future customers
We booked a trip. Covid strikes. They mislead us saying we can accept a voucher or nothing. So we accept, only to find out we should of been entitled to a refund if we wanted one. We go back and say we would like a refund due to those factors. Nope can’t help now. Looks like slater and Gordon class action it is!
Paid for Tour to South America in late Feb 2020, departing 18th August 2020, obviously cancelled due to Covis19. After several emails to TAD asking for information, I received a couple of generic emails but nothing directly to me with answers to my questions, until finally 4 weeks from departure a credit offer was made, ( I should consider myself lucky as many didnt even get that). Even this email was addressed as Dear Travellers.
I want a refund, still no answers to my questions. Very unlikely 3rd parties late Feb ever received any money or ...
Vague and Evasive
I have been contacting TAD for 5 months now attempting to obtain reasonable responses to my questions regarding a refund for a trip that was cancelled due to Covid 19. I accept this is a difficult and complex time for the entire tourist industry and the world in general. I have received very little contact and information in response from TAD. The vagueness and evasiveness is consistent with poor business and social ethics. I also encourage others to join the class action against TAD.
TripADeal? More like Tripascam!
I am so disappointed in TripADeal. My partner and I bought a once in a life time holiday to the Maldives where I planned to propose and they offered no refund! Only credit notes and now have not replied to our emails for a few weeks. Other companies are offering full refunds and they are just disappearing without money!
Thank you Tripadeal
Thank you Tripadeal for the full credit we received for our cancelled trip to Borneo. We are so appreciative. We are still very interested in visiting Vietnam or Italy and Morocco when we can travel again . Very impressed with the professional way you and your staff have handled this difficult time. Thanks again for your hard work and time spent on assisting us.
- Verified customer
Great response at a very difficult time.
Initial booking was made after coronavirus was announced so travel insurance wouldn't cover the cancellation. Tripadeal was clear in its communication and asked for patience, which was totally understandable under the circumstances. Was given a full credit and rebooked the same Borneo trip for September with no additional cost. This tour has also been cancelled so just received another email offering a full credit of amount paid. A very difficult time for all travel companies and in my case they did as much or more than I could expect and delivered precisely what they promised with no extra charges. I'll be using my credit within Australia ASAP and am looking forward to touring overseas with Tripadeal next year.
This company is disgraceful
When this shutdown all happened I contacted TripADeal straightaway and I requested for a refund which they told me they can only give me a credit note, I argue the point with them for an hour explaining that we no longer have any work this money would help us to be able to live and survive not to mention I paid 12 months in advance for this holiday and the interest they made on this money is unbelievable.
Even when I explain to them both my daughters paid 10 grand for a konTiki tour with Flight Centre and my kids got their full amount back no ...
Trip A Deal- Your Company is a Disgrace!
We have been dealing with Trip A Deal for many years, we WERE loyal customers....until Covid-19 hit. We had 3 overseas trips this year booked and fully paid, and I have been battling with them for over 3 months. I have not been refunded one red cent! They refuse all requests for refunds, offering only deferred travel vouchers with impossibe conditions and booking deadlines, not to mention attrocious fees! How can they place booking deadlines when there is an INDEFINITE travel ban in force. Shame on you Trip A Deal....I will most certainly NOT be using you any time in the future.
Very bad service
We had a trip booked to China flying Qantas for March this year, but unfortunately it was cancelled due to Covid-19. Tripadeal issued us a voucher to use for any other trip on their website to the value of the voucher (to use within 12 months).
We have contacted them to request a refund (on several occasions) as the voucher is of no use when our employer works out the holiday roster more than 12 months in advance!
And we know QANTAS provided a FULL refund for all booked passengers on all China flights and domestic flights up until 31/03/2020!...
Our experience with this company has been very bad. Now that they have cancelled our fully paid trip due to COVID-19 they are refusing to account to us re: our money. They engage in a deceptive conduct of not answering our emails and for months now refusing to render an account where the moneys have gone, i.e. how much and to whom was paid.
The company claims they are just a booking agent and they just book holidays on our behalf but an agent has a fiduciary duty to his/her client. A fiduciary duty is an obligation to act in the best interest ...
Myself and my father were mean to be going to Japan in May and unfortunatley as like many had their trip cancelled. Initially we were offered a Peace of mind offer to rebook the trip by 2021. With this being unlikley we asked if we could use the credit for a NZ trip. The response from them was extremley efficient and we were able to use the credit for a NZ trip. I was so happy and thankful for their promprt replies to my email request. Thanks again
I requested a refund from our trip that we were due to go on in June, I have been back and forth in emails to determine what is happening. I received a very prompt response back which was great saying that they were looking into this for me. They kept me updated during the process, although we are still waiting for a final amount it is nice to know that someone is working in the office to keep us updated, this keeps my mind at ease. I just wanted to say many thanks again for tripadeals time and effort to ensure that I have been updated in the process.Much appreciated.
We have a BIG credit to use up from our trip to Italy & The Med, we really love the domestic deals that are coming through. My husband and I have been looking at the Sunshine Coast trip and it has come at a great time as it will be my birthday. I just wanted to say that TAD rock and have been so helpful over the last few weeks. We have been on many TADtrips including China, and Borneo. It is a shame we can't go to Italy but maybe we can next year or the year after. We are hopeful!
Not looking good for my Aunt
My elderly Aunt with health issues is very worried about whether Tripadeal will refund the costs of her trip to India which was cancelled because of covid 19. If she only receives a credit, she does not know if she will ever be able to use it and will have to continue to pay travel insurance to cover the credit, should she become ill and not be able to use it.
it will be terrible if her fares are not refunded by this company.
Great and efficient customer service
My parents were booked to go to Sydney at the end of July, and although it was domestic travel they could still not travel due to corona virus as they live in Victoria. We emailed them to see if we could have a credit on file and rebooks a later date, we were able to get this through Jetstar so I could not see it being a problem doing this through Trip A deal as they could not travel. My parents also did not know when they would be able to travel again. With continuous back and forth on email with Jay I was advised that they could offer my parents a credit. I was so relieved that they did not lose their money and can visit Sydney another time, Thanks Jay for your continuos efforts is greatly appreciated.
Questions & Answers
How did everyone get such good response from Trip A Deal? I've emailed numerous times and get no where, just the usual response we will get back to you closer to the time you're due to travel, guess what!!!, I've heard nothing and our trip was the beginning of November, no offer, no nothing and every time I email, the same response we will get back to you as soon as we can. Covid has been around since February, we are now in November, Ive been emailing on and off over that whole time so don't understand these positive reviews.
Hi, l am still trying to get our refund for a world trip worth $19,000!!!!!!!we paid for it Aug2019 and was to leave October 2020 ! Why they are delaying when we will be their future clients IF they do the right thing by us !
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