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TripADeal

TripADeal (page 2 of 12)

3.3 from 1,289 reviews · View Statistics
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Reviews

  • Transparency
    3.7 (217)
  • Customer Service
    3.8 (241)
  • Trip Completed Yes (276) · No
  • Ease of Booking
    4.4 (253)
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Grabby F
Grabby FGreater Melbourne (Outer), VIC

Thank you

published

A very big thank you to Mel and to the other staff involved in helping us with getting the necessary documentation for our insurance company. We were one of the fortunate ones who were able to claim back the costs involved to get back from Italy when Covid 19 hit. Unlike many on here, I sympathise with the efforts that Trip A Deal and many of the other travel companies have been put in under the pandemic. We can only hope travel returns to normal sooner rather than later.

Transparency
Customer Service
Ease of Booking
Incentivised Review No
Trip Completed Yes
TripADeal
TripADealTripADeal
Mikef50
Mikef50Sydney, NSW
  • 114 reviews
  • 46 likes
  • Verified

It could be worse

published
Transparency
Customer Service
Ease of Booking
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation, Flights and Tour
TripADeal
TripADealTripADeal
Mikef50
Mikef50
Dave
DaveSouth East Queensland, QLD

Morocco Help!!

published

I will never forget how hard your team worked to get me and my travel group out of Morocco during this mess - wow, amazing. Thank you, thank you, thank you!

Transparency
Customer Service
Ease of Booking
Incentivised Review No
Trip Completed Yes
TripADeal
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Clean neat and tidy country inn

published

We booked a standard room with a kitchenette. Very nice had been renovated and was tastefully done. Great location, lovely pool and BBQ area. Partner ordered full breakfast which was great, while I cooked in our kitchen

Transparency
Customer Service
Ease of Booking
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation
TripADeal
TripADealTripADeal
Garry F.
Garry F.Sydney, NSW
  • 2 reviews
  • 26 likes
  • Verified

Very disappointed - all care but NO responsibility - Do Not Use

published
Transparency
Customer Service
Ease of Booking
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation, Flights and Tour
TripADeal
TripADealTripADeal
Brian
BrianGreater Melbourne (Outer), VIC
  • 2 reviews
  • 32 likes

Shame, shame,shame Tripadeal

published

After 3 months of ignoring all contact through emails, phone calls and correspondence for a disaster holiday this company has now offered credits for overseas travel that they know can never be used due to the virus and closed boarders. Due to the short use by dates these credits can’t be used. Why bother you should just give us nothing, which is what you have given all along. Criminal

Transparency
Customer Service
Ease of Booking
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation, Cruise, Flights and Tour
TripADeal
TripADealTripADeal
Brian
Brian

This is the same message you send every time and nobody ever gets back to you

Ann Collier
Ann CollierCentral Highlands and Goldfields, VIC

Egypt

published

We toured Egypt as a package with Jordan and Turkey which were both lovely but Egypt was way below expectations. No Wi-Fi, no water and the Wi-Fi sold to us for $30US cut out at 500mb instead of 15gb. TrilpaDeal response....not our problem!! Never again!!

Transparency
Customer Service
Ease of Booking
Incentivised Review No
Trip Completed Yes
Booking TypeTour
TripADeal
TripADealTripADeal
Ann Collier
Ann Collier
Nana Jules
Nana JulesMetropolitan Adelaide, SA
  • 2 reviews
  • 14 likes

The trip of a nightmare

published

Ok...so we were on a 48 day World Tour with Trip a Deal. We sailed on the Costa Victoria..and after ports closed due to the pandemic, Trip a Deal did nothing. Costa flew us home. No word from TaD re reimbursement. Emails answered after 7 or 8 days, if then. This agent should never be allowed to trade again. A lot of angry passengers are trying to contact them....Julie.

Transparency
Customer Service
Ease of Booking
Incentivised Review No
Trip Completed Yes
Booking TypeTour
TripADeal
TripADealTripADeal
Diana
DianaFar North Queensland, QLD

Covid19 cut short my trip of a lifetime.

published

I did the Turkey/ Egypt &Jordan tour on the 2/3. I travelled solo, Amazing tour guides. Fantast group. Especially in Turkey, Accommodation was fantastic and the meals were delicious. Sadly missed out on Jordan due to Covid19. Tripadeal organised new flights home. They were amazing at keeping us updated the entire time. Can't wait to travel with Tripadeal again when this ordeal is over. Offered a $300 travel voucher to use 2021 but hoping to claim the rest back through insurance.

Customer Service
Ease of Booking
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation, Cruise, Flights and Tour
TripADeal
TripADealTripADeal
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  • Verified

Holiday cancelled then we were left to fend for ourselves in Nepal. No refund! .DON'T BOOK WITH TRIPADEAL!!!

published

Our Everest Base Camp trek was cancelled 2 days before we got to our goal of Base Camp. Our guide was instructed to ensure we returned to Kathmandu to fly home immediately as borders would soon closed. It took us 3 days to walk and fly back to Kathmandu. We then found that Tripadeal had cancelled our flights and not bothered to book earlier flights so we were stranded in Nepal. All flights were now booked out and so we were forced to book with another airline at our expense. This was then cancelled as the airport was closed. We then paid for seats in a charter flight to get home. Hotel costs piled up. No help from Tripadeal, then or now. Just an email stating they will not refund us any expenses.
Do not book with Tripadeal.

Transparency
Customer Service
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation, Flights and Tour
Janice L
Janice LAU
  • 5 reviews
  • 23 likes

26 day turkey Egypt and Jordan tour -9 March 2020

published
Transparency
Customer Service
Ease of Booking
Incentivised Review No
Trip Completed Yes
Booking TypeTour
TripADeal
TripADealTripADeal
Janice L
Janice L

Order Number: 82556
Order Description: Itin 1: 26 Day Egypt, Jordan & Turkey|Standard|9th March|2020|Sydney|2

Bad form, bad luck and a bad taste..

published
Transparency
Customer Service
Ease of Booking
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation, Cruise, Flights and Tour
TripADeal
TripADealTripADeal

Tripadeal has come through for us

published

We could not be more grateful to tripadeal for organising a credit for our 2 for 1 Italy and Med tour ( airfares excluded) in 2021 without us requesting this. We unfortunately were 2 days into our original trip in March when we had to leave Italy due to the outbreak of Covid 19 . While we were pleased to be home and safe we were all unsure what this meant for our holiday. Thanks Tripadeal this gives us something to look forward to during these challenging times.
Susan

Ease of Booking
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation, Flights and Tour
Nick P.
Nick P.Greater Melbourne (Metropolitan), VIC

Would review lower but it was not possible.

published

TAD were outright negligent in allowing this trip to leave Aus. I had to arrange my own transport home from Sri Lanka. Under no circumstances do not deal with them.

Transparency
Customer Service
Ease of Booking
Incentivised Review No
Trip Completed Yes
Booking TypeInsurance
TripADeal
TripADealTripADeal

Hi Nick, Thank you for your message and feedback. Can you please provide me with your booking number so I can follow up with the team for you? Kind regards, TripADeal

  • Verified

VERY DISAPPOINTING #92139

published
Transparency
Customer Service
Ease of Booking
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation, Cruise, Flights and Tour
TripADeal
TripADealTripADeal
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18 day Europe land cruise disaster

published
Transparency
Customer Service
Ease of Booking
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation, Cruise, Flights and Tour
TripADeal
TripADealTripADeal
Lisa T.
Lisa T.Sydney Surrounds, NSW

No Contact - No Refund - No Communication - Had to pay own flights home!!!!

published
Transparency
Customer Service
Ease of Booking
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation, Cruise, Flights and Tour
Sue
SueMetropolitan Adelaide, SA

Trip a deal terrible

published
Transparency
Customer Service
Ease of Booking
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation, Cruise, Flights and Tour
TripADeal
TripADealTripADeal

Dear Sue, Thank you for your message. Our sincerest apologies for the experience you have had. A customer service member will be in touch with you as soon as possible to discuss next steps. Kind regards, TripADeal

Sue
Sue

I look forward to that

Sue
Sue

I have heard this comment from tripadeal but never receive any calls

Kris L.
Kris L.Greater Melbourne (Metropolitan), VIC

A terrible experience with TripADeal

published
Transparency
Customer Service
Ease of Booking
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation, Cruise, Flights, Insurance and Tour
TripADeal
TripADealTripADeal
lynne
lynne
  • 4 reviews
  • 1 like

Holi trip to India

published

Had a great holiday guide bus man and helper were just great easy to find the person to meet me at airport in Delhi Hotel great and clean keep of site seeing and shopping thanks

Transparency
Customer Service
Ease of Booking
Incentivised Review No
Trip Completed Yes
Booking TypeTour
TripADeal
TripADealTripADeal

Dear Lynne. Thanks for your kind words. We’re so glad you enjoyed your recent Holi trip to India. It really is an incredible experience in person. Kind regards, TripADeal

Di R
Di RHobart, TAS

Left to fend for ourselves

published
Transparency
Customer Service
Ease of Booking
Incentivised Review No
Trip Completed Yes
Booking TypeFlights and Tour
TripADeal
TripADealTripADeal
Di R
Di R

102151 is the reference number on the original msg from you. Thanks for your reply. I woykd be interested to know what if anything youh change on this trip to improve is content.
Cheers Di R

Holden
HoldenSydney, NSW
  • Verified

Disastrous TripaDeal Reference Number: 101144 Deal: 3111-ABORTED TRIP 10/3 -18 Day 2 for 1 Europe

published
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Transparency
Customer Service
Ease of Booking
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation, Cruise, Flights and Tour
TripADeal
TripADealTripADeal

Dear ELM, Thank you for your message. Our sincerest apologies for the experience you have had. I believe a customer service member has now been in touch with you. Kind regards, TripADeal

Holden
Holden
TripADeal
TripADealTripADeal
  • Verified

Horror

published

34 people left high & dry in Madrid. A problem that should have been dealt with onFriday.
We were left with 24 hours to get out of Spain before everything close down..
There are 34 travelers, 1 tour leader, 1 bus driver & a hotel & staff very stressed.
My first & last tour with TripADeal. Thx for nothing
When the going gets tough Tripadeal take flight

Transparency
Customer Service
Ease of Booking
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation, Flights and Tour
TripADeal
TripADealTripADeal

Dear Cate, Thank you for your message. We’re so sorry to hear of your experience and we appreciate your honest feedback. Please could let me know your booking ID or case number so I can look into this for you? Kind regards, TripADeal

Cate Ford
Cate Ford

103122

Cate Ford
Cate Ford

103122

marie
marieSouth East Queensland, QLD
  • 2 reviews
  • 20 likes

lucky

published

You are lucky you havnt departed.
3 tour groups have been dumped by trip a deal.at a central Instanbul hotel with no information forth coming re new flights. In desperation today was spent on the phone for 4hrs to our airline re scheduling our flights at our expense to return home half way thru our tour.If like some who managed to get Trip a deal to reschedule for them at twice the price..what a disgrace regardless of the extraordinary circumstances.
Add insult to injury we have paid for brk lunch & dinner for our tour and today we were informed by the dining room that there is no lunch provided.
How dare you trip a deal!

Transparency
Customer Service
Ease of Booking
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation, Flights and Tour
TripADeal
TripADealTripADeal
  • Verified

Extremely disappointed with level of service

published
Transparency
Customer Service
Ease of Booking
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation, Flights and Tour
TripADeal
TripADealTripADeal

Dear Judith, We are sorry for the delay in getting back to you and our sincerest apologies for the experience you have had. Please could you let me know your booking ID or case number so I can look into this for you? Kind regards, TripADeal

Page 2 of 12

Questions & Answers

Ollie
Ollieasked

hi can you help me to find the reviews I posted on tripadeal thanks around mid 2020

No answers
Rosemary V
Rosemary Vasked

We have a credit voucher of $9400 because we couldn’t travel in 2020. We had to use it by end of 2021, so not predicting what the situation would be this year, we booked another tour, which clearly will not be going ahead either. I’ve been told there will be no refund. If we can’t use it by the end of 2021 do we lose that money? We were told it was to be used on a single trip. There are no trips in Aus or NZ that would come close to using it all. Not very happy, any advise would be appreciated.

1 answer
EdieM
EdieM

If the end of 2021 tour is unable to proceed, a phone call with TAD Customer service should advise your options. Don't leave it to the last minute, have a chat to them now about booking for 2022 now and using this voucher. The end date was issued because TAD and all travel companies are at the mercy of COVID and trying to project when general travel might resume. It's awful for customer's and companies trying to deal effectively during these years. Good luck EdieM

Honest
Honestasked

Good Evening

I have just been looking over my outstanding documents in my folder. I have my Voucher Code 000GhZArnel - $4704.00. I am so disappointed to read that people actually received a refund for their holidays and I received a voucher which I will never get to use, which was less $296.00 for fees?? Due to the fact that I cannot see myself travelling for any length of time, I would really appreciate a refund to my credit card for this amount. I had thought of writing it in the review columns, that I just discovered this information on, but thought It best I contact somebody first. I know everyone is experiencing hard times. But a refund at this point in time, due to my change of circumstances, would certainly help. I await for your reply. Kind Regards. Kaye

1 answer
Theresa Pereira
Theresa Pereira

Hi Kaye
I would like to say that I have not opted for the Credit Voucher from Trip a Deal for the group, instead requested for the Best Endeavour Refund. This was only because our group (Seniors) were not sure when we would be able to travel again. It was frustrating to wait for almost 6 months after our request to know what the Best Endeavour Refund would be. After lengthy communications, we finally got a favourable response and got the refund from Trip a deal. Our group was happy with the outcome. We wish you all the best.
Kind regards
Theresa

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