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Tripadeal

Tripadeal (page 2 of 14)

3.3 from 1,193 reviews · View Statistics

Reviews

  • Transparency
    3.6 (210)
  • Customer Service
    3.7 (233)
  • Trip Completed Yes (268) · No
  • Ease of Booking
    4.4 (247)
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Brian

BrianGreater Melbourne (Outer), VIC

  • 2 reviews
  • 32 likes

Shame, shame,shame Tripadeal

published

After 3 months of ignoring all contact through emails, phone calls and correspondence for a disaster holiday this company has now offered credits for overseas travel that they know can never be used due to the virus and closed boarders. Due to the short use by dates these credits can’t be used. Why bother you should just give us nothing, which is what you have given all along. Criminal

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeAccommodation, Cruise, Flights and Tour
2 comments
TripADeal
TripADealTripADeal
Brian
Brian

This is the same message you send every time and nobody ever gets back to you

Ann Collier

Ann CollierCentral Highlands and Goldfields, VIC

Egypt

published

We toured Egypt as a package with Jordan and Turkey which were both lovely but Egypt was way below expectations. No Wi-Fi, no water and the Wi-Fi sold to us for $30US cut out at 500mb instead of 15gb. TrilpaDeal response....not our problem!! Never again!!

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeTour
2 comments
TripADeal
TripADealTripADeal
Ann Collier
Ann Collier
Nana Jules

Nana JulesMetropolitan Adelaide, SA

  • 2 reviews
  • 14 likes

The trip of a nightmare

published

Ok...so we were on a 48 day World Tour with Trip a Deal. We sailed on the Costa Victoria..and after ports closed due to the pandemic, Trip a Deal did nothing. Costa flew us home. No word from TaD re reimbursement. Emails answered after 7 or 8 days, if then. This agent should never be allowed to trade again. A lot of angry passengers are trying to contact them....Julie.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeTour
1 comment
TripADeal
TripADealTripADeal
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Diana

DianaFar North Queensland, QLD

Covid19 cut short my trip of a lifetime.

published

I did the Turkey/ Egypt &Jordan tour on the 2/3. I travelled solo, Amazing tour guides. Fantast group. Especially in Turkey, Accommodation was fantastic and the meals were delicious. Sadly missed out on Jordan due to Covid19. Tripadeal organised new flights home. They were amazing at keeping us updated the entire time. Can't wait to travel with Tripadeal again when this ordeal is over. Offered a $300 travel voucher to use 2021 but hoping to claim the rest back through insurance.

Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeAccommodation, Cruise, Flights and Tour
1 comment
TripADeal
TripADealTripADeal
  • Verified customer

Holiday cancelled then we were left to fend for ourselves in Nepal. No refund! .DON'T BOOK WITH TRIPADEAL!!!

published

Our Everest Base Camp trek was cancelled 2 days before we got to our goal of Base Camp. Our guide was instructed to ensure we returned to Kathmandu to fly home immediately as borders would soon closed. It took us 3 days to walk and fly back to Kathmandu. We then found that Tripadeal had cancelled our flights and not bothered to book earlier flights so we were stranded in Nepal. All flights were now booked out and so we were forced to book with another airline at our expense. This was then cancelled as the airport was closed. We then paid for seats in a charter flight to get home. Hotel costs piled up. No help from Tripadeal, then or now. Just an email stating they will not refund us any expenses.
Do not book with Tripadeal.

Transparency
Customer Service
Incentivised ReviewNo
Trip CompletedYes
Booking TypeAccommodation, Flights and Tour
Janice L

Janice LAU

  • 5 reviews
  • 23 likes

26 day turkey Egypt and Jordan tour -9 March 2020

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeTour
2 comments
TripADeal
TripADealTripADeal
Janice L
Janice L

Order Number: 82556
Order Description: Itin 1: 26 Day Egypt, Jordan & Turkey|Standard|9th March|2020|Sydney|2

Bad form, bad luck and a bad taste..

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeAccommodation, Cruise, Flights and Tour
1 comment
TripADeal
TripADealTripADeal

Tripadeal has come through for us

published

We could not be more grateful to tripadeal for organising a credit for our 2 for 1 Italy and Med tour ( airfares excluded) in 2021 without us requesting this. We unfortunately were 2 days into our original trip in March when we had to leave Italy due to the outbreak of Covid 19 . While we were pleased to be home and safe we were all unsure what this meant for our holiday. Thanks Tripadeal this gives us something to look forward to during these challenging times.
Susan

Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeAccommodation, Flights and Tour
Nick P.

Nick P.Greater Melbourne (Metropolitan), VIC

Would review lower but it was not possible.

published

TAD were outright negligent in allowing this trip to leave Aus. I had to arrange my own transport home from Sri Lanka. Under no circumstances do not deal with them.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeInsurance
1 comment
TripADeal
TripADealTripADeal

Hi Nick, Thank you for your message and feedback. Can you please provide me with your booking number so I can follow up with the team for you? Kind regards, TripADeal

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  • Verified customer

VERY DISAPPOINTING #92139

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeAccommodation, Cruise, Flights and Tour
1 comment
TripADeal
TripADealTripADeal

18 day Europe land cruise disaster

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeAccommodation, Cruise, Flights and Tour
1 comment
TripADeal
TripADealTripADeal
Lisa T.

Lisa T.Sydney Surrounds, NSW

No Contact - No Refund - No Communication - Had to pay own flights home!!!!

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeAccommodation, Cruise, Flights and Tour
Sue

SueMetropolitan Adelaide, SA

Trip a deal terrible

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeAccommodation, Cruise, Flights and Tour
5 comments
TripADeal
TripADealTripADeal

Dear Sue, Thank you for your message. Our sincerest apologies for the experience you have had. A customer service member will be in touch with you as soon as possible to discuss next steps. Kind regards, TripADeal

Sue
Sue

I look forward to that

Sue
Sue

I have heard this comment from tripadeal but never receive any calls

Kris L.

Kris L.Greater Melbourne (Metropolitan), VIC

A terrible experience with TripADeal

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeAccommodation, Cruise, Flights, Insurance and Tour
1 comment
TripADeal
TripADealTripADeal
lynne

lynne

  • 4 reviews
  • 1 like

Holi trip to India

published

Had a great holiday guide bus man and helper were just great easy to find the person to meet me at airport in Delhi Hotel great and clean keep of site seeing and shopping thanks

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeTour
1 comment
TripADeal
TripADealTripADeal

Dear Lynne. Thanks for your kind words. We’re so glad you enjoyed your recent Holi trip to India. It really is an incredible experience in person. Kind regards, TripADeal

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Di R

Di RHobart, TAS

Left to fend for ourselves

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights and Tour
2 comments
TripADeal
TripADealTripADeal
Di R
Di R

102151 is the reference number on the original msg from you. Thanks for your reply. I woykd be interested to know what if anything youh change on this trip to improve is content.
Cheers Di R

Holden

HoldenSydney, NSW

  • Verified customer

Disastrous TripaDeal Reference Number: 101144 Deal: 3111-ABORTED TRIP 10/3 -18 Day 2 for 1 Europe

published
  • +3
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeAccommodation, Cruise, Flights and Tour
5 comments
TripADeal
TripADealTripADeal

Dear ELM, Thank you for your message. Our sincerest apologies for the experience you have had. I believe a customer service member has now been in touch with you. Kind regards, TripADeal

Holden
Holden
TripADeal
TripADealTripADeal
  • Verified customer

Horror

published

34 people left high & dry in Madrid. A problem that should have been dealt with onFriday.
We were left with 24 hours to get out of Spain before everything close down..
There are 34 travelers, 1 tour leader, 1 bus driver & a hotel & staff very stressed.
My first & last tour with TripADeal. Thx for nothing
When the going gets tough Tripadeal take flight

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeAccommodation, Flights and Tour
3 comments
TripADeal
TripADealTripADeal

Dear Cate, Thank you for your message. We’re so sorry to hear of your experience and we appreciate your honest feedback. Please could let me know your booking ID or case number so I can look into this for you? Kind regards, TripADeal

Cate Ford
Cate Ford

103122

Cate Ford
Cate Ford

103122

marie

marieSouth East Queensland, QLD

  • 2 reviews
  • 20 likes

lucky

published

You are lucky you havnt departed.
3 tour groups have been dumped by trip a deal.at a central Instanbul hotel with no information forth coming re new flights. In desperation today was spent on the phone for 4hrs to our airline re scheduling our flights at our expense to return home half way thru our tour.If like some who managed to get Trip a deal to reschedule for them at twice the price..what a disgrace regardless of the extraordinary circumstances.
Add insult to injury we have paid for brk lunch & dinner for our tour and today we were informed by the dining room that there is no lunch provided.
How dare you trip a deal!

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeAccommodation, Flights and Tour
1 comment
TripADeal
TripADealTripADeal
  • Verified customer

Extremely disappointed with level of service

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeAccommodation, Flights and Tour
1 comment
TripADeal
TripADealTripADeal

Dear Judith, We are sorry for the delay in getting back to you and our sincerest apologies for the experience you have had. Please could you let me know your booking ID or case number so I can look into this for you? Kind regards, TripADeal

Page 2 of 14
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Questions & Answers

Michelle

Michelleasked

How did everyone get such good response from Trip A Deal? I've emailed numerous times and get no where, just the usual response we will get back to you closer to the time you're due to travel, guess what!!!, I've heard nothing and our trip was the beginning of November, no offer, no nothing and every time I email, the same response we will get back to you as soon as we can. Covid has been around since February, we are now in November, Ive been emailing on and off over that whole time so don't understand these positive reviews.

No answers
Jayne C.

Jayne C.asked

I booked a trip to China for this year and of course it was cancelled I did get a credit from tripadeal is there a chance I can get a refund and get my money back as it has been a difficult year financial and I could really do the $3600 which they said is credit to me from $4000 I paid up front

No answers
Kevin K.

Kevin K.asked

I cannot get a straight answer from TripADeal on anything. I have 2 outstanding 'coupons' one of which I must book by 31 October when NZ (where I live) will continue to have closed borders until at least Jan 2021 unless I pay NZ Gov't $3,500 quarantine fee when I return.
I asked TripAdeal for a time extension to book (until our borders reopen to at least Aust. holidays as I think that will reopen first). I got a reply that said "no extension". Seems written in legalise as confusing to me, I guess to ensure TripADeal commit to nothing which has been their approach to trying resolve both my 'deals' over last 6 months. How can any org that doesn't want to go out of business treat their former customers so poorly - I did email back for clarification on one issue - no reply; impossible to reach by phone, and prerecorded phone message re their contact hours is wrong, and one of their previous 'free' phone numbers is now assigned to a goods carrier. Maybe they couldn't pay their phone account.
What are they doing with all their tax/airline ground fees etce for untaken flights when they lawfully should be repaid to the traveller when flights don't fly?
QUESTION - How do I talk to someone without line cutting off after a limited number of rings? Hoe do I get a reply to my email - I am 70 yo and a bit thick so I want help/advice; not a fob off.
Kevin Ph 0064 274916687 or 0064 7 8465463

4 answers
Ross
Ross

I would go to the ACCC& NCA depending on where you live, I have lodged a complaint with the ACCC for starters, there could be a clan action claim against them coming shortly

Lex S.
Lex S.

Hi Kevin.
Sorry to hear your plight.
I would call them to discuss your situation.
We have found them ok to deal with.
A bit slow. But they must be going through extremely busy times with the Covid situation.
We obtained our refund less a small fee for our trip due to start end August.
We asked for a BER.
We chose to not go down the NCAT route.
Wish you all the best.
Regards.
Lex.

Dorothy G.
Dorothy G.

Go back to them and request a refund. I suggest you check out the Tripacon tripadeal FB pages there are a number of NZ people who are members.

Get an answer from our members and TripADeal representatives

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