Just returned from a 15 day trip to China. The flight over was excellent with Capital air. Business class seats were part of our deal.
When on the ground, we found the Chinese people to be extremely friendly in the main. They seemed quite taken with the Aussies, and often videoed us or wanted photos with us.
"Amazing" driving skills witnessed. Seems to be a total disregard for many standard rules. A pedestrian crossing is certainly not respected, cars seem to go wherever they wish, electric bikes don't have any rules.
The trip itself was quit...
- Verified customer
China tour with Hainan Island stopover 15 days
If you like large group touring TripADeal is a great option, but remember once you pay for your tour you’re just a number our flights were changed numerous times and our trip home to Sydney was 31hours from Changsha. We were left on our own with no English speaking staff at the airport to help with the transfer to accommodation at 2am, no accommodation that night, no breakfast..too bad the tour had finished.
Tipping is a joke and yes it’s $12 person per day they would prefer you to pay $25 per couple for what we still can’t work it out, you ev...
- Verified customer
Problems weren't resolved nicely, and cost us A$1,000 extra
We had a recent 2 week trip to Japan. The trip itself was good, but obviously budget in that for example, the hotel in Tokyo was way out from the city centre. Not a real problem.
Our issue was what happens when things go wrong, and that is where TripADeal fell down. My wife is travelling on a Chinese passport which means she has to get a visa for Japan. Just recently her 90 year old father was put in hospital, and so she needed to go back to China. To get a Japanese visa while in Australia we needed a plane ticket, and TripADeal doesn't normal...ly give those out 3 months in advance which was what we needed: get the visa, then my wife goes to China. TripADeal did come good on that and gave us a ticket, but that backfired later. She went back to China, but then decided it would be better if we could postpone the trip. Talking to the Sales front, there was an alternative date later, but then Customisation said no - since the plane ticket had been issued, no way of changing it. Well, the actual flights later WERE changed by TripADeal, so that response was false. That was after they had taken 3 weeks to respond to emails. They also said it was too late to change (after that 3 week failure to respond). The flight transited through GuangZhou. Could my wife skip the Melbourne to Guangzhou link and join the flight in Guangzhou? No, said TripADeal, the airline won't allow that.I can't verify if that is the case. So we had to pay an extra A$1,000 for her to travel from Beijing to Japan to join the tour, when it would have been much cheaper to take a domestic flight and join in Guangzhou. So good budget tour if things go right, but potentially expensive if anything unusual happens.
Customer Service Fail
My wife and I recently returned from a 2 for 1 trip to China. We had 3 guides over the course of the tour, the first two guides were very good. The third guide who accompanied the group to Shanghai pretty much spoilt that part of the tour for us. When we returned to Australia and contacted Trip a Deal to raise our issues, customer service gave us some pathetic excuse to try to justify our disappointing experience in Shanghai. Customer Service - FAIL!
This was our first Trip A Deal tour and it will be our last.
18 Day China tour including Yangtze River Cruise
From the moment the doors on the plane closed and we started to taxi down the runway, I had a bad feeling about this trip. I couldn't explain it then and I can't explain it now but I do wish I had trusted my gut.
In Beijing, third day out from home, we got wet, very wet when visiting the Forbidden City. People were asking the tour guide to just end the tour and let us get to somewhere dry where we could change clothes before we moved on to the next part of our trip. That request was denied and we ended up sitting in wet clothes for the rest...of the day/night. The end result was that a lot of people on the bus got sick, very sick but there was no compassion or empathy by the tour guides and the time table did not have the flexibility to accommodate us. By the time we go to Shenzhou and our first day off, we were both exhausted, sick and took ourselves to hospital where we were treated well and given antibiotics and Chinese herbal drugs. No rest for the wicked though, and the next day we had to keep going. At no time was there any compassion shown and never once were we asked how we were doing, did we need anything, was there anything that could be done to help. The whole experience was very unsettling. We didn't get better and three doctors visits later, we made a decision to come home early. We ended up doing the 4 night Yangtze cruise and from Chongquing bought tickets to go straight home to Australia. It took 3 flights and almost 24 hours before we finally got home. I could bang on about the constant putting our hands in our pockets to pay tour guides, and two lots of $150 (all cash of course) and the blatant upselling of goods and services but these are things that we were aware of and chose to accept. What we didn't accept was the lack of assistance for the number of people who were sick and the inflexibility of the timetable that didn't accommodate sickness. We also have issues with the access to some of the places. Buses can't just drop you at the gate of a venue or pick you up from the entrance/exit of a railway station, there is always several minutes walk at least lugging heavy suitcases up and down stairs or undulating surfaces. All very nice if you are physically capable but if you are sick or infirm, this is just wrong and definitely not written in the fine print. Just by example, getting off the boat in Chongquing, we were faced with 120 steps to get to ground level and another 900 metre walk all carrying our bags. Local Chinese labour was available for our use at a cost of 20Yuen per bag. TripaDeal apparently covered 1 bag per person but only to the top of the stairs. Beyond that was our problem. So, it cost us 100yuen to get our 2 bags each to the bus. There were three attempts by the labour to get more money out of us as well - be aware of this behaviour, the locals see us as cash cows.
Meh, You get what you pay for
Just finished the 12 day China tour - well 10 really if you take out the flights. You get to see everything advertised but you also get: hotels which are very poorly located, VERY variable quality of hotel rooms and included breakfasts,optional add-ons that turn out to be unavoidable and over-priced, variability in quality of guides, a constant hard sell, lots of visits to government sponsored ‘factories’ which are essentially retail outlets that are over-priced, and not enough time in the culturally important places you really wanted to see! B...uses are crowded and with sick and infectious patrons, it is inevitable you will end up unwell - no strategies are employed to minimise risk eg masks, hand hygiene, clustering sick patrons etc. Would be hard to do this for the same price as an independent traveler, but who would want to. Ticked a bucket list item but that’s about it - an OK tour if you are ambivalent about China and don’t want to over-invest in seeing its highlights (that’s if you can see anything through the pollution). Cheap tour but remember all you ever heard about peanuts/monkeys, free lunches etc
2 for 1 China
Be careful.....we just return for a 12 Day TRIP to China.
Due to a public holiday on the second last day an optional tour was changed to the last day.
When there wasn't enough people who wanted to do the optional tour the tour director, gave us to options either go on optional tour or stay on the bus to be dropped off at the airport....so we were dropped at the airport at 4pm for an 11.30pm flight...we tried to get them to drop us at the markets but were told that if at least 12 people didn't do the optional tour then they could pay for the bu...
Poor customer service once you pay
Just returned from the Two for one China tour, and whilst the tour was OK I won’t be booking with Tripadeal again- a comment made by many others on the tour.
My reason for this is their appalling customer service.
Prior to departure I emailed them requesting clarification of the tipping requirements since an acquaintance mentioned that they were double charging on days when two guides were with the group. Tripadeal advised that only one tip was applicable and the guide would share the tip. They obviously didn’t follow up with the Chinese tour c...
- Verified customer
Read the itinerary closely and also the fine print
We booked a 2for1 China deal. "Visit and experience ...... (fill in excursion event here)" doesn't also mention the hard-sell expectation to purchase once you're visiting the nominated experience. A change in accommodation venue from within the CBD to outer industrial area of Shanghai was a huge disappointment. This culminated in 'having' to participate in a surprise excursion (not free) as there was absolutely nothing to explore or see in the industrial park to utilise "free time to explore". (All items in quotes here were listed in our ori...ginal Itinerary). Note that there's only so much you can do in a 3 or 4 hour train ride, no matter how fast that train is travelling. On a brighter note, 2 out of our three guides were awesome, knowledgeable and approachable. The Great Wall is amazing, as are the umbrella vendors for rainy Shanghai. Any of the gardens are a delight. The language barrier really does exist.
Questions & Answers
Want to know if anyone on Tripadeal 50day world trip (Was to depart Sept 2020) have had a favourable return of funds?
How did everyone get such good response from Trip A Deal? I've emailed numerous times and get no where, just the usual response we will get back to you closer to the time you're due to travel, guess what!!!, I've heard nothing and our trip was the beginning of November, no offer, no nothing and every time I email, the same response we will get back to you as soon as we can. Covid has been around since February, we are now in November, Ive been emailing on and off over that whole time so don't understand these positive reviews.
I booked a trip to China for this year and of course it was cancelled I did get a credit from tripadeal is there a chance I can get a refund and get my money back as it has been a difficult year financial and I could really do the $3600 which they said is credit to me from $4000 I paid up front
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