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VanessaSouth East Queensland, QLD
Currently in Mauritius
Currently in Mauritius and was concerned on going on my trip due to recent happenings in the world. We had mixed communication saying that the cruise line was not going however within 10mins of me calling very concerned I received an email stating that this will still be proceeding and if anything changes they have people on standby. I understand that they must be extremely busy and I feel they were very responsive to my concern
Very disappointed!!
Just returned from a 10 day trip to India. We paid to upgrade to business class, requested Singapore Airlines, and had to contact them on several occasions to ensure that this would happen. They kept on saying that they couldn’t confirm what airline we would be flying with but as we booked this 6 months out and being a retired travel agent, they had ticketed the flights and yet we’re not keen to advise us of this. We also paid to upgrade our accommodation. I had to call 3 times, less then 2 weeks out requesting our documents only to be told tha...
Read moret they had been emailed, and yet I did not receive them until after the 3rd request, so much for them stating that you will receive documents 4-6 weeks out !! On arrival in our itinerary, it stated that we would receive a private chauffeur from Delhi Airport to the Radisson Blu Hotel. We had flown from NZ arriving early morning, was told that we had to wait for other travellers to arrive, 2 and a 1/4 hours is not acceptable, then they bundled all 8 of us into a minivan - where was the private chauffeur ??? No early check in requested on arrival at the Radisson Blu, would have been a 5 hour wait to get access to our room, we were told that we could pay for an upgrade and gain immediate access into our room, we did this as after 16 hours of flying the last thing we wanted was to wait this length of time. Meals at this hotel - terrible, all buffet and all spicy Indian food. Meals were generally cold straight out of the warmers. I don’t have a problem with Indian food at all, but this was all way to hot and spicy for us. Spoke to the restaurant manager who advised that they would make available non spicy food but this did not happen. Luckily we had a fabulous guide and driver, which really made this trip bearable. Long periods of driving through out this trip. Second hotel in Jaipur was a budget hotel according to the manager, not centrally located, musty smelling rooms & leaking toilet. I spoke with our guide and he said that this was correct and we perhaps we should have been put into the more expensive sister property not the Hotel Sarovar Portico. We had a leisure day so we thought we would spend it beside the pool on the 9th floor......not happening!!! This area was absolutely covered in pidgeon poo, the pool, bar and all the battered furniture. It looked so neglected that I suggested that they close this area down until it had been cleaned. It was never cleaned during our 3 night stay. The photos at this Hotel show this area in a totally different light. False advertising. The meals here also terrible.....once again cold and way to hot and spicy. Very late arriving into Agra due to Donald Trump being there, arrived at our Hotel just after 9pm, had yet another disgusting buffet dinner and we were up and out of the hotel at 6am to go to the Taj Mahal, not enough time to experience this Hotel. Arrived very late that day back in Delhi, around 9pm, was collected and taken to the airport at 6am the next morning. All in all, I felt the trip was to rushed, very disappointing trip - when you pay for good hotels this is what you should receive....2 comments
TripADeal, you should be calling me as I am the unhappy customer- not me ringing you !!
I have actually tried to call you several times since returning from India, but the waits on the phone are very long !
R MillerSouth East Queensland, QLD
Already booked another trip!
I just wanted to say that we were so impressed with our visit to India, Maldives and Sri Lanka with Tripadeal. The trip was a good mixture of culture, history and relaxation (poolside drinks anyone??). I’m still buzzing from our trip away, so much so, I’ve booked another trip, this time we’re heading to the USA next year! Still hard to believe you guys can advertise such incredible deals. But I’m a convert now. Thanks tripadeal, very happy customer here !
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NoelBNorth Queensland, QLD
Borneo Treat
My wife and I enjoyed our trip to Borneo. Great value at the 2 for 1 deal offered. All good experiences and vey well organised. The highlights most definitely was seeing the orangutangs.
JasPDarling Downs, QLD
Thanks Trip A Deal
My mate and I just got back from Vietnam & Cambodia, the trip was a TripA Deal package and we both had the time of our lives. I’ve always wanted to go to Vietnam and I’m glad I went with Trip A Deal it was awesome from start to finish.
I know a lot of people are worried about travelling at the moment but I’m glad we went.
There is always a risk in everything that you do, make them worth it... this certainly was. Home now, happy healthy and planning my next trip.
1 comment
TripADealTripADeal
Hi JasP,
Thanks for taking the time to let us know that you have had an awesome time. Vietnam & Cambodia are amazing!!! We look forward to having you travel with us again....
Read more Kind regards, TripADeal TeamSatisfied Senior
- 2 reviews
- 1 like
Mexico - awesome one day, spectacular the next!!
Have just returned from "Best of Mexico". 17 action packed days with fabulous hidden gems. Fantastic guide and the inclusions made us all amazed at the value for money this trip was. Incredible amount of climbing and walking and think this should be more transparent in advertising notes.
1 comment
TripADealTripADeal
Hello Satisfied Senior,
We love to hear back from our travellers and are so pleased that you have had a fantastic time! Thanks for taking the time to let us know....
Read moreThank you also for your suggestion, we will be sure to share this with our Product Development Team. We hope to have you back with us again soon. Kind regards, TripADeal TeamGennaGreater Melbourne (Outer), VIC
Happy Holiday
Just got back from taking my parents on a surprise holiday. Booked one of TripADeals packages and could not have been more impressed. My parents aren’t big on international travel so it was nice to get away with them somewhere here in Australia.. they loved Darwin and are now even talking about a trip overseas. Could not be happier!!!
1 comment
TripADealTripADeal
Hi Genna,
That's fantastic that your parents are now inspired to do more travel and we are so pleased to hear that you have all had a great time in Darwin. ...
Read morePlease feel free to join our "TripADeal Travel Buddies" Facebook page and share your experience. Kind regards, TripADeal TeamLorraine HeathcoteSouth-Eastern Region, NSW
Worth the wait
We were nervous not to get documents until 4 weeks prior but now that we have them it was worth the wait. My husband and I haven’t been overseas since our grandchildren were born but thanks to TripADeal, it’s too easy and affordable not to!
1 comment
TripADealTripADeal
Hello Lorraine,
Thanks for letting us know that you are now feeling at ease about your upcoming tour. ...
Read moreWe hope that you have an amazing time on your holiday and would love to hear all about it on your return. Kind regards, TripADeal TeamGeraldine FisherSydney, NSW
Bravo Tripadeal
My husband and I have now completed our holiday and all we can say is bravo Tripadeal! From the moment we landed, Tripadeal was with us every step of the way.
Friendly staff (maybe because they live in paradise) detailed documents, nice hotels and knowledgeable tour guides made our experience one to remember. The pictures are pool room worthy! Don’t waste your time shopping around , if you need the extra push to book with them then this is it!!
1 comment
TripADealTripADeal
Hi Geraldine,
We are all thrilled to hear that you have had a great time on your holiday. ...
Read moreWe hope you have come home with some fabulous memories of your time away. If you happen to share those "pool room" pics on social media, we would love for you to tag us!! Kind regards, TripADeal TeamFind out how Tripadeal compares to other Booking Services
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Festivals of India - Trip a Deal
The 15day trip of India and the Golden Triangle was my first Trip a Deal experience. India and the sights were amazing, the people were lovely and the days were full of either visiting the sights or travelling long distances by coach. Unfortunately 2/3 of the travellers on our coach became unwell, with 2 needing medical attention.
It was the accommodation and the food that did not live up to the expectations set by Trip a Deal,.
I had paid for premium , single accommodation which included meals however the accommodation became a constant pr...
Irene from WodongaNortheast, VIC
Great communication
I personally haven't purchased a trip to China with TripADeal but my dear neighbour has, and was due to depart to China in February. I have been watching their updates on Facebook and hearing their consistent communication via email. A big congratulations to Tripadeal keeping their customers up-to-date with the full story of whats going on - I could only imagine how much this has taken them by surprise and all the hard work behind the scenes. I have travelled with Tripadeal before, and with the way they have handled this situation, I most definitely will be back for more. Looking forward to it! Keep up the great work to everyone at Tripadeal!!
LynneSydney, NSW
- 3 reviews
- 5 likes
- Verified customer
15 day Turkey Tripadeal tour
Was an amazing trip. Can't see how Tripadeal can do it for the low cost that we paid. All meals were included. My 'small' complain would be the Ramada Hotel in Istanbul had problems serving meals, too slow, and substandard meals, however could not speak more highly about the places we were taken to, the tours, the accommodation, the guide, the coach driver. A wonderful trip, and I am now on the mailing list for future Tripadeal tours. Thank you....thank you.....thank you.
10 Day India Tour- trip of a lifetime
This was indeed a trip of a lifetime for ourselves and our 3 young adult daughters (18-22). We loved every minute of our tour. Vivek our tour guide was incredibly knowledgeable and professional but most importantly lots of fun with a great sense of humour. His organisation and timing was perfect and he tailored aspects of the trip to suit our group of only 9! We felt so safe in the capable hands of our driver Sanjeev, which is no mean feat in Indian traffic! India is a truly magical place with hospitable and friendly people even amidst the pove...
Read morerty and chaos. For those with an open mind who are willing to embrace a unique and beautiful culture then Trip A Deal is the perfect way to experience it. In the words of our guide...'Travel as a pilgrim, not as a tourist.' Highly recommendedRichardGreater Melbourne (Metropolitan), VIC
India, Nepal and Bhutan trip under delivered; Nov-Dec 2019
Standard accommodation offered was below expectations , at best average, but the worst aspect of the sub standard accommodation was there physical locations, mainly located in outer/fringe areas, industrial parks in India, up hills and/or mountains in Nepal/Bhutan , totally not conducive for self exploration during down/free times [ of which there were plenty of occasions ]. During free down time we were literally forced to stay within the hotel for lengthy periods of time. Would not recommend this trip under the present accommodation arrangements, even though the physical, awesome countryside was spectacular in Nepal/Bhutan.
Tremendous value no stone unturned
We had the pleasure and satisfaction of experiencing 17 days touring feature Cities of Italy including a 7 day cruise on the MSC Magnifica around the Greek Islands.Everything went like clockwork and we relished some amazing cultures and historical features.Our main tour leader Simona was very helpful and knowledgeable as was Monia who guided us right through the Vatican. Francesco was very thorough as we toured Florence. Trip A Deal are blessed to have such professional folk representing them.
The first hotel we stayed at in Rome Occidental Ar...
1 comment
TripADealTripADeal
Lovely review, thanks for sharing your experiences! Hope to see you travel with us again soon!
Kind regards,...
Read more The TripADeal TeamFind out how Tripadeal compares to other Booking Services
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maureen f.Gippsland, VIC
Tripadeal.
Just traveled to Vietnam. Tripadeal said that it would be a escorted tour but we were made to find our way on most of the days .not happy would not recommend.
3 comments
TripADealTripADeal
Hi Maureen,
We are concerned to hear your holiday hasn't met your expectations and would appreciate an opportunity to look into these matters further for you. Can you email feedback@tripadeal.com....
Read moreau with your order number and booking name as well as any details you can provide please and we will investigate and respond.[Order Number and Name Removed] . The main problem was that were on our own most of the time. We traveled by car not with a group.we were left to find our own way.the main reason we took the trip is meet others.
TripADealTripADeal
Hi Malcolm and Maureen,
Thank you for providing this information. We've had a look at your particular holiday and the offer was sold as "A free and easy-style tour with plenty of opportunities to explore on your own." ...
Read more TripADeal will always highlight which days are guided under the Inclusions section, on the deal website: INCLUSIONS: TOUR ESSENTIALS. For this particular deal, it was advertised as an English speaking local tour guide on Day 3. The optional tour available on day 5 within the itinerary also highlighted where an additional guided would be provided if you were to choose to purchase this. Also under the important information: TOUR GUIDE VS. TOUR LEADER section of our deals, we have highlighted that Tour leaders/guides are not a standard inclusion in all travel offers. We are sorry to hear your expectation of this tour was to be escorted or fully guided tour the whole way through and that you haven't enjoyed the trip as a result of this. We would be more than happy to discuss this matter further via feedback@tripadeal.com.au should you wish to provide us with any further information or improvements. This email address goes to our Customer Experience Team who are always looking for any suggestions on how to make improvements. We value and welcome all customer feedback. Kind regards, The TripADeal TeamhawcotSydney Surrounds, NSW
- 20 reviews
- 14 likes
- Verified customer
Borneo, an other unforgettable holiday
We are back from our 2nd tour with this company and it was just as successful as our previous experience
This time it was the 12 day 2 for 1 Borneo tour. Organization 10+. Went on night flight from Sydney and arrived in Kuala Lumpur hotel at about 8 am. Got checked in immediately (normal check in time 2 pm ) and had a good rest. Next day free day in K.L. and on 3rd day flight to Sandakan to be met by excellent tour leader. Next 9 days were very interesting and we were kept very busy with highlights Orangutan and Proboscis monkey sanctuaries, ...
KathleenNorth Queensland, QLD
Azerbaijan and Georgia. Great trip - so well organised
This trip was amazing and great value for money including accommodation and Qatar airfares. Our guides for both countries were awesome - so knowledgeable and passionate about their countries. The Caucasus, the Silk Road, the Gobustan Rock art, the mountain sides riddled with caves, old monasteries and secret tunnels - there are so many highlights quite apart from the history of numerous invasions and struggle to exist.
Rose2177Central West, NSW
Amazing!
I travelled with TAD to the USA and had the most amazing time! Organising the trip was oh so easy as their customer service team were very helpful, even to the most minute details, as to where to eat, sights to see, which made it an easy decision when deciding if this was the trip to book through them.
TripADeal made it so stress free whilst on tour as well. We made beautiful friends and would book another tour in a heartbeat. We are thinking Maldives next!
jeriatricjypsyWide Bay-Burnett, QLD
BUYER BEWARE !!!! Falls dramatically short of expectations!
On this Festivals of India tour it was apparent that the provider could not meet demand and as a result the quality of the accommodation was not consistent with expectations promised in the "Premium Package". There were not enough Premium Hotels to cater for the number of tourists, which at times resulted in some of us being housed in atrocious accommodation; whilst others received the quality for which everyone had paid. There is a great discrepancy spending two nights in a poor quality vegan(Totally) hotel, whilst friends stayed in an up-mark...
Read moreet hotel with a full Western menu. Our Information package stated that we would be provided with a Late Checkout for our last day. The hotel were not aware of that inclusion and refused to comply. It was only when the hotel manager was shown the information in print, that he tried to rectify the situation. We stood there and listened as he berated the Tripadeal contractor, telling them "You should honour your promises ! " That statement sums up precisely what was wrong with this deal.Questions & Answers
Vincent Giofreasked
Has anyone who received a credit voucher used or attempted to use it yet?
No answers
wenasked
Want to know if anyone on Tripadeal 50day world trip (Was to depart Sept 2020) have had a favourable return of funds?
Michelleasked
How did everyone get such good response from Trip A Deal? I've emailed numerous times and get no where, just the usual response we will get back to you closer to the time you're due to travel, guess what!!!, I've heard nothing and our trip was the beginning of November, no offer, no nothing and every time I email, the same response we will get back to you as soon as we can. Covid has been around since February, we are now in November, Ive been emailing on and off over that whole time so don't understand these positive reviews.
4 answers
Hi, l am still trying to get our refund for a world trip worth $19,000!!!!!!!we paid for it Aug2019 and was to leave October 2020 ! Why they are delaying when we will be their future clients IF they do the right thing by us !
Having the same experience
See https://www.facebook.com/groups/2537897366453690
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TripADealTripADeal
Hi Lynne,
TripADeal appreciates the time you have taken to review our products and services. ...
Read moreYour feedback is important to us as it allows us the opportunity to review our current and future packages so that we can continue to deliver on our promise of providing our travellers quality travel experiences that are easily accessible and hassle free. Product Review is an independent third party review site if your review relates to matters you would like to discuss with us in more detail, please feel free to contact us via the link provided below or alternatively you can call us on 135 777 between 9am - 7pm on weekdays or 9am - 6pm on the weekend. https://www.tripadeal.com.au/contact-us Kind regards, TripADeal Team