Reviewer Photos & Videos
12 Day China
We returned from China in November a month and considered our holiday full on but great value. China is an amazing experience and very clean. We were a group of four from NZ (age 65-70) in a group of 27 with a mix of ages. We did all the optional tours and consider the Terracotta Warriors in Xian a must do and would have preferred more time in Xian instead of visiting Zhengzhou or perhaps don't visit the Bejing Zoo which isn't great (although the surrounding park is very nice) and get to Xian earlier in the day so we could see a bit more o...f this beautiful city. We had great guides Chris, Joe, & Julian who were all really knowledgeable, humorous and helpful. The bus drivers were all excellent. Just a few tips, days are long and there is a considerable amount of walking and standing. We were up before 6am everyday and not back to our hotel until evening most days so good walking shoes a must. Lots of time on buses and high speed trains but all in all alot packed into our 12 days. Pack lightly you will be handling your own luggage on many occasions and space is limited on the high speed trains for large bags. Also security on high speed trains very strict no aerosols. We didn't bring snacks but I would recommend you bring muesli bars or similar to take out during the day trips especially the first couple of days. Breakfasts are generally very good but it is sometimes a long time between meals. Hotels were all excellent. Guides were all great at taking you to the best toilets most have sit down options but be prepared on the very odd occasion during the day you may have to use a squat toilet. Take toilet paper with you when you leave the hotel. Guides will tell you where to use ATM machines but we did not use as just carried cash this is much easier. The language barrier is difficult at times especially when eating out. Google, gmail, and faceback are blocked however I used WhatsApp for calls Yahoo for email when we were at the hotel download these before you leave. Visits to factories all good and no hard sell although on reflection the Tongrentang chinese medicine facility a bit confronting but the foot massage very good. Overall a full on tour but very well organised by Tripadeal. 2:21 PM
- Verified customer
15 day Turkey Tripadeal tour
Was an amazing trip. Can't see how Tripadeal can do it for the low cost that we paid. All meals were included. My 'small' complain would be the Ramada Hotel in Istanbul had problems serving meals, too slow, and substandard meals, however could not speak more highly about the places we were taken to, the tours, the accommodation, the guide, the coach driver. A wonderful trip, and I am now on the mailing list for future Tripadeal tours. Thank you....thank you.....thank you.
10 Day India Tour- trip of a lifetime
This was indeed a trip of a lifetime for ourselves and our 3 young adult daughters (18-22). We loved every minute of our tour. Vivek our tour guide was incredibly knowledgeable and professional but most importantly lots of fun with a great sense of humour. His organisation and timing was perfect and he tailored aspects of the trip to suit our group of only 9! We felt so safe in the capable hands of our driver Sanjeev, which is no mean feat in Indian traffic! India is a truly magical place with hospitable and friendly people even amidst the pove...rty and chaos. For those with an open mind who are willing to embrace a unique and beautiful culture then Trip A Deal is the perfect way to experience it. In the words of our guide...'Travel as a pilgrim, not as a tourist.' Highly recommended
10 Day Unbeatable India
I was a little disappointed with this tour.The biggest disappointment was the hotel situations,they were all a long distant from shopping or scenic locations. Tours taking at least an extra hour of travel to and from the hotels. Looking from my room window I was faced with squallied conditions ( rubbish etc locals living in madeup living area's ) this was a scene from 2 of the 3 hotels we stayed in. The area of these hotels made it dangerous to leave the hotel after dark.
The food was lacking variety in these hotels and did not cater for wester...
India, Nepal and Bhutan trip under delivered; Nov-Dec 2019
Standard accommodation offered was below expectations , at best average, but the worst aspect of the sub standard accommodation was there physical locations, mainly located in outer/fringe areas, industrial parks in India, up hills and/or mountains in Nepal/Bhutan , totally not conducive for self exploration during down/free times [ of which there were plenty of occasions ]. During free down time we were literally forced to stay within the hotel for lengthy periods of time. Would not recommend this trip under the present accommodation arrangements, even though the physical, awesome countryside was spectacular in Nepal/Bhutan.
Tremendous value no stone unturned
We had the pleasure and satisfaction of experiencing 17 days touring feature Cities of Italy including a 7 day cruise on the MSC Magnifica around the Greek Islands.Everything went like clockwork and we relished some amazing cultures and historical features.Our main tour leader Simona was very helpful and knowledgeable as was Monia who guided us right through the Vatican. Francesco was very thorough as we toured Florence. Trip A Deal are blessed to have such professional folk representing them.
The first hotel we stayed at in Rome Occidental Ar...
- Verified customer
Borneo, an other unforgettable holiday
We are back from our 2nd tour with this company and it was just as successful as our previous experience
This time it was the 12 day 2 for 1 Borneo tour. Organization 10+. Went on night flight from Sydney and arrived in Kuala Lumpur hotel at about 8 am. Got checked in immediately (normal check in time 2 pm ) and had a good rest. Next day free day in K.L. and on 3rd day flight to Sandakan to be met by excellent tour leader. Next 9 days were very interesting and we were kept very busy with highlights Orangutan and Proboscis monkey sanctuaries, ...
- Verified customer
17 Day Italy and Greece 2-1 Deal
We just got back from TADs 2-1 Italy and Greece trip on 26/11/19.
It was low season and super cheap, around $3500 pp 17 Days. Which included a 7 day cruise on the Mediterranean on the MSC Magnifica ship.
My husband and I had a great time on this one. More so, than the trip I hated so much which was the Spain Portugal Morocco tour in August.
On this trip, Venice was a disaster zone so TAD and MSC changed their embarkation and return port to Trieste, 2hrs bus ride further north of Italy. And replaced Venice with the town of Verona. Everything w...
Azerbaijan and Georgia. Great trip - so well organised
This trip was amazing and great value for money including accommodation and Qatar airfares. Our guides for both countries were awesome - so knowledgeable and passionate about their countries. The Caucasus, the Silk Road, the Gobustan Rock art, the mountain sides riddled with caves, old monasteries and secret tunnels - there are so many highlights quite apart from the history of numerous invasions and struggle to exist.
India Rajasthan tour Premium package
Overall we enjoyed this late October/early November trip especially the history & architecture, the friendly people & the colour. But was not too impressed with some of the hotels especially as we had the premium package. The hotels in Delhi & Agra were fine but Bharatpur & Jodhpur were far from premium. In Bharatpur the room was dirty, the carpet stained, toilet seat broken, hot water for the shower if you were lucky. A tired poorly maintained place. In the Jodhpur hotel there was a lack of maintenance with bare wires sticking out of the toile...t wall & no wifi. Managed to get another room with wifi. Tea bags present but no cups or kettle. Despite a request for cups & kettle, none appeared. We had arrived late after a blown tyre & I suspect the lunch buffet had been stewing for some time as it was during our Jodhpur stay that many of us became ill with the gastro. I noted poor hygiene practices in the dining room & that combined with inadequate housekeeping makes this a hotel to be avoided if possible. And it's completely vegetarian, not even eggs. I know we were in India & having the Indian experience but after so many days of variations in lentil dishes, one hangs out for something slightly different now & again. You'll be pleased to know that our gastro had settled by about day 7 after arriving home - mainly due to starving it out. Would I recommend this tour? Yes, if you have a strong constitution but no if you're a bit fragile
I travelled with TAD to the USA and had the most amazing time! Organising the trip was oh so easy as their customer service team were very helpful, even to the most minute details, as to where to eat, sights to see, which made it an easy decision when deciding if this was the trip to book through them.
TripADeal made it so stress free whilst on tour as well. We made beautiful friends and would book another tour in a heartbeat. We are thinking Maldives next!
Trick A Deal Holi Festival in India
I booked the 10 Day India Colour Festival Mar 15 - Mar 24 2019 by Trip a Deal. Overall The trip did not fulfil the Itinerary requirements, mainly due to airline delay and in-country offerings. The trip did not live up to the premium package description. The brochure descriptions were deceptive. The International Transport component was appalling, we were three days late for the tour. The guide quality was poor. Hotels were generally poor and in absurd locations. The Colours Festival was a Hotel mock up. All this was passed onto Trip A Deal cust...omer service in much detail. The response from Bettina was "I would like to thank you for the time you have taken to provide us with detailed feedback of your recent trip to the Trip A Deal value all feedback provided to us by members of our travel family as it allows us the opportunity to see what we are doing well and where we can improve in the future." The response, which is the trick, then went into detail on how Trip A Deal abrogates responsibility for flights (it's all the airlines responsibilities), accommodations (it's all the hotels responsibilities) itinerary (it's all the in country touring company, the guide (its the touring company). This the trick, take your money and abrogate responsibility to second and third parties. Any complaint is met with platitude not action by Trip A Deal. They are very efficient on getting the money up front though!
BUYER BEWARE !!!! Falls dramatically short of expectations!
On this Festivals of India tour it was apparent that the provider could not meet demand and as a result the quality of the accommodation was not consistent with expectations promised in the "Premium Package". There were not enough Premium Hotels to cater for the number of tourists, which at times resulted in some of us being housed in atrocious accommodation; whilst others received the quality for which everyone had paid. There is a great discrepancy spending two nights in a poor quality vegan(Totally) hotel, whilst friends stayed in an up-mark...et hotel with a full Western menu. Our Information package stated that we would be provided with a Late Checkout for our last day. The hotel were not aware of that inclusion and refused to comply. It was only when the hotel manager was shown the information in print, that he tried to rectify the situation. We stood there and listened as he berated the Tripadeal contractor, telling them "You should honour your promises ! " That statement sums up precisely what was wrong with this deal.
This package deal to Adaaran Club Rannalhi was absolutely fantastic. We were a group of 8 and the staff at Adaaran were so friendly and accommodating. Nothing was too much trouble. A special thank you to Nazim who looked after us so well at the restaurant and also to Abdula who kept our room spotlessly clean and provided such lovely adornments to our bed. If you want peace, tranquillity, exceptional service, perfect weather and the most amazing water to swim in this is the place to go. Highly recommend this resort. We are already saving up for our next visit.
- Verified customer
Trip A Deal India
We have just returned from a 15 day Trip a Deal to India. Unfortunately we can not recommend this tour for many reasons. Firstly, around 20 of the 29 people in our tour group got sick with severe stomach bugs. Two ladies had to have medical assistance as they were so unwell for several days. By the end of the trip, people were experiencing their second bout of illness. Since returning, we have received medication from our doctors. Everyone on the trip were well prepared in terms of medication, or so we thought! We were also all very cautious ab...out hygiene and drinking water. We opted for the Premium package, thinking that we were staying in 4 star hotels and that the food would be slightly superior. Most of the hotels were ordinary, at the best and each meal was an Indian buffet, sometimes exclusively vegetarian. The food had often been sitting for hours on end, as we were often late to arrive for meals. There were around 300 people doing this tour at the same time, so there was a lot of co-ordination between groups as to when we could arrive for meals and points of interest. This contributed to us being late and/or waiting. Many of the hotels were out of the town/city, so we spent a lot of time travelling to and from destinations and sights. It was apparent from talking to other groups that there was a great variety between hotels used by Trip A Deal and there was also a great difference between the standard of rooms within our group. We also had to endure 3 lengthy bouts of "selling," one for carpets, one for textiles and one for jewellery. We were not told beforehand how long we would be at each of these. Had we known, we would have stayed in our hotel. Many of the day trips took much longer than we had been told by our guide. A couple of times our driver and guide were struggling to find exact locations of hotels, sights and toilets. This also delayed us. Our guide was adequate but somewhat detached. We flew with Singapore Airlines. We did not pay for our seat allocation and on our return flight we and our friends were seated next to the toilets. The trip does tick off all of the highlights, but the trip was marred by our disappointment in the poor standard of the hotels and food and ongoing health issues. Trip A Deal themselves were efficient to deal with but their agent for the ground tour, Special Holidays only provided vague details on the printed itinerary. Some of these details were changed at the last minute and the group was constantly trying to clarify arrangements.
Optional Tours not optional
china 12 Day 2 for 1
arrival at Beijing hotel from flight was at 1.30am of the first sightseeing day Forbidden City sight starting at 8am
Most days we were on bus from 8am to 6pm and on some days 8am to 10pm returning to hotel ( because it was so far out of the city)
hotel in shanghai was 1 and half hours drive out of city. spent most of the sightseeing day in traffic due to location of hotel not being central.
the great wall was the great square - even walking to the very top of an extremely steep incline, i could not see any wall continuing ...
Disappointed with the room - facing a huge wall!
Two night at The Oaks Waterfront, The Entrance.
It was a huge disappointment to find the hotel room we got on arrival was that more than half of our balcony was facing a huge wall and no way like the advertisement. We asked if we could move to another room, we were told we have to pay extra. We were happy to pay extra for a room NOT facing a wall but were told nothing was available.
If we knew this was what we would get, we would not have booked through Tripadeal.
It is for my partners birthday surprise... not a very nice surprise to find t...
Questions & Answers
How did everyone get such good response from Trip A Deal? I've emailed numerous times and get no where, just the usual response we will get back to you closer to the time you're due to travel, guess what!!!, I've heard nothing and our trip was the beginning of November, no offer, no nothing and every time I email, the same response we will get back to you as soon as we can. Covid has been around since February, we are now in November, Ive been emailing on and off over that whole time so don't understand these positive reviews.
I booked a trip to China for this year and of course it was cancelled I did get a credit from tripadeal is there a chance I can get a refund and get my money back as it has been a difficult year financial and I could really do the $3600 which they said is credit to me from $4000 I paid up front
I cannot get a straight answer from TripADeal on anything. I have 2 outstanding 'coupons' one of which I must book by 31 October when NZ (where I live) will continue to have closed borders until at least Jan 2021 unless I pay NZ Gov't $3,500 quarantine fee when I return.
I asked TripAdeal for a time extension to book (until our borders reopen to at least Aust. holidays as I think that will reopen first). I got a reply that said "no extension". Seems written in legalise as confusing to me, I guess to ensure TripADeal commit to nothing which has been their approach to trying resolve both my 'deals' over last 6 months. How can any org that doesn't want to go out of business treat their former customers so poorly - I did email back for clarification on one issue - no reply; impossible to reach by phone, and prerecorded phone message re their contact hours is wrong, and one of their previous 'free' phone numbers is now assigned to a goods carrier. Maybe they couldn't pay their phone account.
What are they doing with all their tax/airline ground fees etce for untaken flights when they lawfully should be repaid to the traveller when flights don't fly?
QUESTION - How do I talk to someone without line cutting off after a limited number of rings? Hoe do I get a reply to my email - I am 70 yo and a bit thick so I want help/advice; not a fob off.
Kevin Ph 0064 274916687 or 0064 7 8465463
I would go to the ACCC& NCA depending on where you live, I have lodged a complaint with the ACCC for starters, there could be a clan action claim against them coming shortly
Sorry to hear your plight.
I would call them to discuss your situation.
We have found them ok to deal with.
A bit slow. But they must be going through extremely busy times with the Covid situation.
We obtained our refund less a small fee for our trip due to start end August.
We asked for a BER.
We chose to not go down the NCAT route.
Wish you all the best.
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