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Not What Was Advertised
We booked a 3 day deal that advertised a 5 star serviced apartment in Queenstown, including daily breakfast, 2 day bike hire and late checkout. What we got was an apartment that we would class as 3 star, breakfast was grocery item already in our room such as a loaf of bread, spreads, juice, fruit, yoghurt, a jar of museli and 4 weetbix. We did not ask about the bike hire and it was not mentioned to us. The bed was very soft, the blinds were not in good condition and one had to be wound up manually. The area for preparing breakfast was about...80cm wide and the narrow sink took up some of this space. There was good parking, however suitcases had to be taken up quite few steps. The staff were friendly and accommodating, however we would not stay here again and we would not recommend it to anyone, unless they were happy with 3 star and paying 3 star rates.
- Verified customer
It could be worse
It's hard for everyone during this "Covid Time".
My tour of India was cut short in mid March 2020, and the remaining tour cancelled, along with my return airline ticket.
I had been on TripADeal's 12 day tour of India, with my family, a party of four adults, which included a 3 day extension to Varanasi (including flights, accommodation, tours and some meals).
Everything was going smoothly, until the morning of the 16th March. We had checked out of our hotel, and were waiting for our transfers to Delhi Airport, when TripADeal cancelled our fligh...
Bad form, bad luck and a bad taste..
During lunch in Rome on day 2 of our “2 for 1” Western Mediterranean tour, 2 aussie couples described an earlier Tripadeal Australia (TAD) package tour they’d been on. They loved it, mentioning that it was a “full price” package with a moderately sized group. Was the price tag on this “2 for 1” product an indication of what we could expect?
Following blanket advertising in NZ in early 2019, TAD was the broker we chose & paid for a 2020 3-week W. Med package tour. We found them to be responsive to our emailed enquiries during the sales process....This changed once we’d paid them. Automated “noreply” and “yourcasenumberis” emails with no follow up were typical prior to departure. After talking with aussie and kiwi travelers I formed the opinion that the aussies received superior levels of communication compared to kiwis. Before departing NZ, more “noreply” emails arrived advising of changes to the itinerary due to Covid 19 concerns. We were thanked for our understanding. At FCO Airport, all but one tour guide held small coloured, labelled banners & could be identified with ease. Unfortunately, ours didn’t - this made her difficult to locate. It became apparent that there’d been many cancellations which the guides were not initially aware of. In excess of 80 weary TAD clients were compelled to congregate & wait a considerable period while phone calls and revised roll calls were made. Finally, 4 colour coded groups were corralled, led to coaches and taken to the hotel. More changes & curtailments to the itinerary were announced on our way from FCO to the hotel.
Left to fend for ourselves
We were on a trip to India and left Australia on 04Mar2020. The flights were fine and uneventful. Landing in India we experienced a lengthy delay through customs but not unusual.
There was no group meet and greet that night and no guide meet. Next morning we were all put on a bus and introduced to our guide.
The tour itself was disorganised and had plenty of time wasting adventures. We were hustled through sites such as temples etc only to be taken to textile or carpet or gem places which were all hard sell and to no ones surprise we spent much...
Hotels could be better
TripADeal tour company
26 day tour to Turkey/Egypt/Jordan $5999
Note: didn’t get to do the Jordanian part of the tour because if we went there we were to be quarantined for 14 days.
Trip a deal really need to revise their itinerary.
They quote 5 star’ accommodations for the entire trip, definitely not the case. I would say most were only 3* and the only 2 that came a little close was the hotel CCR in Cappadocia and the Suhan 360 in Kasadasi, both in Turkey.
They quote tipping amounts you are expected to pay in Turkey and Jordan being $5us/da...
Just returned from a 10 day trip to India. We paid to upgrade to business class, requested Singapore Airlines, and had to contact them on several occasions to ensure that this would happen. They kept on saying that they couldn’t confirm what airline we would be flying with but as we booked this 6 months out and being a retired travel agent, they had ticketed the flights and yet we’re not keen to advise us of this. We also paid to upgrade our accommodation. I had to call 3 times, less then 2 weeks out requesting our documents only to be told tha...t they had been emailed, and yet I did not receive them until after the 3rd request, so much for them stating that you will receive documents 4-6 weeks out !! On arrival in our itinerary, it stated that we would receive a private chauffeur from Delhi Airport to the Radisson Blu Hotel. We had flown from NZ arriving early morning, was told that we had to wait for other travellers to arrive, 2 and a 1/4 hours is not acceptable, then they bundled all 8 of us into a minivan - where was the private chauffeur ??? No early check in requested on arrival at the Radisson Blu, would have been a 5 hour wait to get access to our room, we were told that we could pay for an upgrade and gain immediate access into our room, we did this as after 16 hours of flying the last thing we wanted was to wait this length of time. Meals at this hotel - terrible, all buffet and all spicy Indian food. Meals were generally cold straight out of the warmers. I don’t have a problem with Indian food at all, but this was all way to hot and spicy for us. Spoke to the restaurant manager who advised that they would make available non spicy food but this did not happen. Luckily we had a fabulous guide and driver, which really made this trip bearable. Long periods of driving through out this trip. Second hotel in Jaipur was a budget hotel according to the manager, not centrally located, musty smelling rooms & leaking toilet. I spoke with our guide and he said that this was correct and we perhaps we should have been put into the more expensive sister property not the Hotel Sarovar Portico. We had a leisure day so we thought we would spend it beside the pool on the 9th floor......not happening!!! This area was absolutely covered in pidgeon poo, the pool, bar and all the battered furniture. It looked so neglected that I suggested that they close this area down until it had been cleaned. It was never cleaned during our 3 night stay. The photos at this Hotel show this area in a totally different light. False advertising. The meals here also terrible.....once again cold and way to hot and spicy. Very late arriving into Agra due to Donald Trump being there, arrived at our Hotel just after 9pm, had yet another disgusting buffet dinner and we were up and out of the hotel at 6am to go to the Taj Mahal, not enough time to experience this Hotel. Arrived very late that day back in Delhi, around 9pm, was collected and taken to the airport at 6am the next morning. All in all, I felt the trip was to rushed, very disappointing trip - when you pay for good hotels this is what you should receive....
Festivals of India - Trip a Deal
The 15day trip of India and the Golden Triangle was my first Trip a Deal experience. India and the sights were amazing, the people were lovely and the days were full of either visiting the sights or travelling long distances by coach. Unfortunately 2/3 of the travellers on our coach became unwell, with 2 needing medical attention.
It was the accommodation and the food that did not live up to the expectations set by Trip a Deal,.
I had paid for premium , single accommodation which included meals however the accommodation became a constant pr...
10 Day Unbeatable India
I was a little disappointed with this tour.The biggest disappointment was the hotel situations,they were all a long distant from shopping or scenic locations. Tours taking at least an extra hour of travel to and from the hotels. Looking from my room window I was faced with squallied conditions ( rubbish etc locals living in madeup living area's ) this was a scene from 2 of the 3 hotels we stayed in. The area of these hotels made it dangerous to leave the hotel after dark.
The food was lacking variety in these hotels and did not cater for wester...
The reviewer stated that an incentive was offered for this review
India, Nepal and Bhutan trip under delivered; Nov-Dec 2019
Standard accommodation offered was below expectations , at best average, but the worst aspect of the sub standard accommodation was there physical locations, mainly located in outer/fringe areas, industrial parks in India, up hills and/or mountains in Nepal/Bhutan , totally not conducive for self exploration during down/free times [ of which there were plenty of occasions ]. During free down time we were literally forced to stay within the hotel for lengthy periods of time. Would not recommend this trip under the present accommodation arrangements, even though the physical, awesome countryside was spectacular in Nepal/Bhutan.
Just traveled to Vietnam. Tripadeal said that it would be a escorted tour but we were made to find our way on most of the days .not happy would not recommend.
- Verified customer
17 Day Italy and Greece 2-1 Deal
We just got back from TADs 2-1 Italy and Greece trip on 26/11/19.
It was low season and super cheap, around $3500 pp 17 Days. Which included a 7 day cruise on the Mediterranean on the MSC Magnifica ship.
My husband and I had a great time on this one. More so, than the trip I hated so much which was the Spain Portugal Morocco tour in August.
On this trip, Venice was a disaster zone so TAD and MSC changed their embarkation and return port to Trieste, 2hrs bus ride further north of Italy. And replaced Venice with the town of Verona. Everything w...
India Rajasthan tour Premium package
Overall we enjoyed this late October/early November trip especially the history & architecture, the friendly people & the colour. But was not too impressed with some of the hotels especially as we had the premium package. The hotels in Delhi & Agra were fine but Bharatpur & Jodhpur were far from premium. In Bharatpur the room was dirty, the carpet stained, toilet seat broken, hot water for the shower if you were lucky. A tired poorly maintained place. In the Jodhpur hotel there was a lack of maintenance with bare wires sticking out of the toile...t wall & no wifi. Managed to get another room with wifi. Tea bags present but no cups or kettle. Despite a request for cups & kettle, none appeared. We had arrived late after a blown tyre & I suspect the lunch buffet had been stewing for some time as it was during our Jodhpur stay that many of us became ill with the gastro. I noted poor hygiene practices in the dining room & that combined with inadequate housekeeping makes this a hotel to be avoided if possible. And it's completely vegetarian, not even eggs. I know we were in India & having the Indian experience but after so many days of variations in lentil dishes, one hangs out for something slightly different now & again. You'll be pleased to know that our gastro had settled by about day 7 after arriving home - mainly due to starving it out. Would I recommend this tour? Yes, if you have a strong constitution but no if you're a bit fragile
BUYER BEWARE !!!! Falls dramatically short of expectations!
On this Festivals of India tour it was apparent that the provider could not meet demand and as a result the quality of the accommodation was not consistent with expectations promised in the "Premium Package". There were not enough Premium Hotels to cater for the number of tourists, which at times resulted in some of us being housed in atrocious accommodation; whilst others received the quality for which everyone had paid. There is a great discrepancy spending two nights in a poor quality vegan(Totally) hotel, whilst friends stayed in an up-mark...et hotel with a full Western menu. Our Information package stated that we would be provided with a Late Checkout for our last day. The hotel were not aware of that inclusion and refused to comply. It was only when the hotel manager was shown the information in print, that he tried to rectify the situation. We stood there and listened as he berated the Tripadeal contractor, telling them "You should honour your promises ! " That statement sums up precisely what was wrong with this deal.
- Verified customer
Trip A Deal India
We have just returned from a 15 day Trip a Deal to India. Unfortunately we can not recommend this tour for many reasons. Firstly, around 20 of the 29 people in our tour group got sick with severe stomach bugs. Two ladies had to have medical assistance as they were so unwell for several days. By the end of the trip, people were experiencing their second bout of illness. Since returning, we have received medication from our doctors. Everyone on the trip were well prepared in terms of medication, or so we thought! We were also all very cautious ab...out hygiene and drinking water. We opted for the Premium package, thinking that we were staying in 4 star hotels and that the food would be slightly superior. Most of the hotels were ordinary, at the best and each meal was an Indian buffet, sometimes exclusively vegetarian. The food had often been sitting for hours on end, as we were often late to arrive for meals. There were around 300 people doing this tour at the same time, so there was a lot of co-ordination between groups as to when we could arrive for meals and points of interest. This contributed to us being late and/or waiting. Many of the hotels were out of the town/city, so we spent a lot of time travelling to and from destinations and sights. It was apparent from talking to other groups that there was a great variety between hotels used by Trip A Deal and there was also a great difference between the standard of rooms within our group. We also had to endure 3 lengthy bouts of "selling," one for carpets, one for textiles and one for jewellery. We were not told beforehand how long we would be at each of these. Had we known, we would have stayed in our hotel. Many of the day trips took much longer than we had been told by our guide. A couple of times our driver and guide were struggling to find exact locations of hotels, sights and toilets. This also delayed us. Our guide was adequate but somewhat detached. We flew with Singapore Airlines. We did not pay for our seat allocation and on our return flight we and our friends were seated next to the toilets. The trip does tick off all of the highlights, but the trip was marred by our disappointment in the poor standard of the hotels and food and ongoing health issues. Trip A Deal themselves were efficient to deal with but their agent for the ground tour, Special Holidays only provided vague details on the printed itinerary. Some of these details were changed at the last minute and the group was constantly trying to clarify arrangements.
Optional Tours not optional
china 12 Day 2 for 1
arrival at Beijing hotel from flight was at 1.30am of the first sightseeing day Forbidden City sight starting at 8am
Most days we were on bus from 8am to 6pm and on some days 8am to 10pm returning to hotel ( because it was so far out of the city)
hotel in shanghai was 1 and half hours drive out of city. spent most of the sightseeing day in traffic due to location of hotel not being central.
the great wall was the great square - even walking to the very top of an extremely steep incline, i could not see any wall continuing ...
Disappointed with the room - facing a huge wall!
Two night at The Oaks Waterfront, The Entrance.
It was a huge disappointment to find the hotel room we got on arrival was that more than half of our balcony was facing a huge wall and no way like the advertisement. We asked if we could move to another room, we were told we have to pay extra. We were happy to pay extra for a room NOT facing a wall but were told nothing was available.
If we knew this was what we would get, we would not have booked through Tripadeal.
It is for my partners birthday surprise... not a very nice surprise to find t...
Egypt 2019 - yeah/nah.
Egypt itself was fairly much as I expected - crowded (there are 33 million in Cairo alone), dry and dusty. The tourist attarctions themselves were also up there - plenty of wow factor at seeing all that history up close, but crowds.
What let it down a LOT was the Trip-a-Deal side of things:
1. The choice of Giza hotel (Amarante Pyramids Hotel - a "self-rated" 4-star!!!).
Services. Wifi was useless, could connect to several APs but no internet.
Rooms. Aircon that had no operating temp control except the on/off switch. Again, aging, tired...
19 DAY CHINA JAPAN HOLIDAY
Just returned from 19 day China Japan tour. Very disappointed with accommodation in Beijing, bathroom was covered in mould and the carpet and curtains were very dirty. Also the hotel was not near the main centre. All but one hotel didn't have any English speaking staff which made small requests and directions impossible. Our tour guides and bus drivers were very good, but the buses do not drop off and pickup very close to venues. Even though we expected to carry our own luggage we didn't expect to be carting luggage up and down escalators at ai...rport and train ports. Spectrum of the Sea is a new ship and very big, again the staff were very nice but we felt that the Asian market was there main priority. We were very disappointed with the Japan excursion, we felt they didn't offer any form of Japanese culture which I would have expected. At the end of the cruise most Trip a Deal guest were unsure of whether they were to carry off their luggage or put it out the night before to collect the next morning on shore as we didn't know what time buses were taking us back to the airport. Overall not a very pleasant holiday. Michelle and Garry
- Verified customer
Been there done that
Trip a deal say they only have small groups!! We are currently on a China and Japan tour and there are 42 in our group. Also, not enough emphasis on seeing the country instead, going to pearl factory, jade factory, Chinese medicine and silk factory. Most of reception staff in hotels dont speak English so when you go and ask a question, they ignore you!!! I really believe they dont want westerners there. We are currently on our cruise ship Spectrum if the seas which is a beautiful ship but mainly for the Chinese. Most of the food on menu is for them. Ship far too big and tired of the pushing and shoving. Have no desire to revisit China but would definitely visit Japan again but not with trip a deal.
I was very disappointed with this trip which is not the reviews I had heard from friends who have used tripadeal to other destinations. The lack of communication and specific details was ongoing. For example not knowing times for pick up and departures, so unable to prebook anything in that destination. Some of the airlines used and some of the hotels were terrible!! Hotels were definitely not 4 star.
Trying to contact the tripadeal representative in Croatia was non existent and very frustrating. No guide ever accompanied us on the whole trip.
There are too many problems to record here but I would think twice before booking this particular trip.
Questions & Answers
We have a tripadeal credit note for 13 thousand do we have to spend the lot in one go or can we use it for two trips
Has anyone who received a credit voucher used or attempted to use it yet?
Want to know if anyone on Tripadeal 50day world trip (Was to depart Sept 2020) have had a favourable return of funds?
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