Reviewer Photos & Videos
Do not trust these people
We went to China and South America with Tripadeal and had a great time. We booked and paid more than $14,000 last November for a trip to the middle east. These theives have not returned one cent of our money. Do not book anything with them, as they do not keep their word.
If i could give a 0* review I would
Do not use this company, they are a con. Company did not refund when they cancelled our holiday. Staff were unhelpful and rude, very dissapointed and they've taken our money and run.
Tripadeal Eastern Europe Oct 2020 - solo traveller
As expected my holiday was cancelled due to Covid however my trip is "no longer available" for rebooking in the future. So I am unable to defer or rebook that exact trip with Singapore stopover. However they are unwilling to refund my full amount of $6254. It is not my fault they have made that trip "no longer avail" nor did they alert me to this. I found my trip marked as such on their website. If said goods and services are not being offered in the future why shouldn't I receive a full refund? This was the only trip I was interested in.
In such uncertain times, they dealt with everything so well
Rescheduled my trip for next year. Didn't lose any money, thank you for making it so easy and stress free, excellent customer service, a truly fantastic team,highly recommended, thank you
- Verified customer
Tripacon 50 day world tour deal 3090
Had a booking on the Tripadeal 50 day world tour depart 12 September Case 66812 is our reference from Tripadeal that we have as for a refund. We have rung them 3 times with no help and emailed them with no satisfaction. I would not use this company there communication is poor and there support.
Handling of refund for Europe Trip - Excellent
We could not be happier with the way the team at Tripadeal Exclusives have handled the cancellation of our Europe trip due to Covid19. We where expecting to loose all our monies due to the insurance of course not covering it, but much to our delight, Tripadeal have managed to secure refunds on nearly all our holiday and credits for some small airfares. The refunds where transferred to us within a few days of Tripadeal Exclusives receiving them and their communication to us was great. Will not hesitate to book again through them.
Excellent handling and outcome of our refund
Staff were helpful, understanding of our frustrations at having to wait for our claim. Good communicators, despite their challenges due to Covid. Good outcome as we received a fair refund.
TripADeal/PhoneAFlight - Covid refund slow but great result
3 of us booked a trip to Japan through PhoneAFlight (for customised trips; part of TripADeal).
I think we spent about $15000 between the 3 of us. The trip was to start around March (as things started to look bad).
We ended up cancelling as Australia announced people shouldn't go flying overseas (but there was no official lockdown).
PhoneAFlight/TripADeal began the cancellation process on our request and warned us to expect losses of around $5000+ before the cost of cancellation.
Over the next 4 months though, we were given reductions in the cost of cancellation till we were eventually told it would be waived completely.
Actual refunds meant our loss was under $500 between the 3 of us.
Money refunded - disputed transaction via credit card/ bank.
My trip to New York Sept 8 2020 cancelled! I received email from TAD offering credits etc for few weeks ago. However, fortunately I had read on this forum in March ( thank you whoever you were )to dispute transaction through credit card / bank re product not being delivered. I had all my $4440 returned. No thanks to TAD many thanks to bank!
So if you paid by credit card you may not have to accept TAD’s offers. Good luck.
Patience, Persistence, Perseverance
In May 2019, I booked and paid for a TripaDeal ('TAD') tour to China for travel in May 2020. The cost was $2,999 for a 13 day package for two people. Excellent value and good feedback from friends who had undertaken the same tour.
Like all travel agents, TAD struggled to cope with the impact of the pandemic. Updates from TAD were regular until they finally acknowledged the trip would not proceed when flights to China were stopped. Updates became less frequent as TAD became engulfed in managing the crisis.
An offer of a credit voucher for a futu...
- Verified customer
Dishonest Dealings with Trip A Deal
I booked a $13000 holiday with Trip A Deal. A fairly reasonable amount. It was cancelled because of COVID.
We are all being misled by dishonest Trip A Deal directors who instruct their unfortunate staff to disguise the truth to customers whose money they are basically refusing to return..
At present I am being forced into one of two choices:
1. Rebook for the same trip in August 2021 and they PAY MORE for it.
2. Take another trip they are offering, and lose a bucket load of money.
Of course they did not give a third choice, but phone calls to the company revealed a third option a 'Best Endeavours' refund.
Joining the queue of disappointed customers.
Like many reviewers we were offered (actually forced) into accepting a credit for our trip which was ruined by COVID.
This would be acceptable but as my husband and I both work in schools and can only travel in school holidays it is pretty much impossible to use our voucher. We are also reluctant to spend any more money as living in Tasmania we cannot freely travel to and fro at the moment and we are worried we will lose more money. We are fortunate that unlike many of the reviews, we have not lost a great deal of money. However I still believe TripADeal should be offering more affordable travel within the states of Australia so that credit vouchers can be used.
Another one of over 400 COVID registered victims. Trip cancelled. Only offered a delayed same trip without penalty or thousands in fees if we altered. Didn’t offer a refund until pushed even though legally required to.
Refused to even look at processing a Best Effort Refund as I had tried to claim the money back through credit card charge back. Apparently they can’t do the investigation if we do this because they are worried we might be paid back twice. Would have thought they could do the investigation and check before payment but apparently ...
- Verified customer
This company will not refund cancelled trips. This company changed its terms and condition info mid Covid. This is not allowed but done. We all booked on their old terms and conditions. They changed all the verbiage to suit them.
We should be covered by the old terms and conditions.
This company is discusting
Don’t part with your money.
I have had ongoing discussions with trip a deal, but even though I have pointed out that we meet the hardship guidelines for a refund they will not refund our money. Two members have lost their job and one has a compromised immune system. Still no compassion or decency shown in refunding for our once in a lifetime holiday that couldn’t go ahead.
- Verified customer
STOP. Put your credit card away. Read all reviews first and believe what's going on and how TripaDeal operates.
Please ignore current positive reviews on here about TripaDeal.
They are fake.
All the negative reviews are actual customers like myself, whom are being ignored by TripaDeal - and have had our paid for holidays stolen from us.
I paid for my holiday November 5th 2019.
Well before COVID 19 took control.
My holiday was for my wife and I to Europe for 17 days to depart November 22, 2020.
Almost $10,000 and fully paid.
Covid came in early this year and understandably took control of all holidays and travel around the world.
A few months ago we obviously started becoming concerned that our holiday would not proceed. ...
I always find Trip a Deal fabulous to deal with.
Their staff are enormously obliging and extremely helpful.
The trips they have arranged for us have been so special and memorable.
I wouldn't consider booking with any other company.
Are misinforming their customers, and pressuring them into credits when they are entitled to a refund
For anyone who is struggling to get a refund from TAD - Join the class action with slater and Gordan and the FB group - Trip - a - con to get help with securing your refund. These guys are operating on people being in distress and taking the credit, when they should be upfront and give you either option of a credit or refund. We are still waiting for a refund, will be looking into NCAT next, and after we get our money back - we will never ever ever go with TAD again, and will actively discourage others to stay away from them.
Awsome poeple to deal with.
I am so rapted at our refund .we payed $10,000 approx for a trip to the baulkens and have just received $ 9,960 aprox refund .I have had 3 trips in the past and enjoyed all of them ,thank you to trip adeal.
The reviewer stated that an incentive was offered for this review
Why can't you offer a refund Tripadeal!
We booked a Tripadeal holiday through a local agent for a European trip early January 20 for travel in May 20. Heard from Tripadeal in March that the trip was cancelled and they would be in touch. Advised that they were non-refundable and to engage with your travel insurance to understand our options. Unfortunately deemed 'government intervention' so no insurance. Then informed with a POM offer which was travel credit minus re-scheduling fee of $699 each and were pressured and bullied into excepting otherwise we'd lose the lot. So we took ...it as no other option. I have since learned from others in our situation that they are offering some a Best Endeavor Refund however it was never offered to me. You have $11,800 of my money and I just want it refunded as I paid for a holiday which I never got to take.
Questions & Answers
I cannot get a straight answer from TripADeal on anything. I have 2 outstanding 'coupons' one of which I must book by 31 October when NZ (where I live) will continue to have closed borders until at least Jan 2021 unless I pay NZ Gov't $3,500 quarantine fee when I return.
I asked TripAdeal for a time extension to book (until our borders reopen to at least Aust. holidays as I think that will reopen first). I got a reply that said "no extension". Seems written in legalise as confusing to me, I guess to ensure TripADeal commit to nothing which has been their approach to trying resolve both my 'deals' over last 6 months. How can any org that doesn't want to go out of business treat their former customers so poorly - I did email back for clarification on one issue - no reply; impossible to reach by phone, and prerecorded phone message re their contact hours is wrong, and one of their previous 'free' phone numbers is now assigned to a goods carrier. Maybe they couldn't pay their phone account.
What are they doing with all their tax/airline ground fees etce for untaken flights when they lawfully should be repaid to the traveller when flights don't fly?
QUESTION - How do I talk to someone without line cutting off after a limited number of rings? Hoe do I get a reply to my email - I am 70 yo and a bit thick so I want help/advice; not a fob off.
Kevin Ph 0064 274916687 or 0064 7 8465463
I would go to the ACCC& NCA depending on where you live, I have lodged a complaint with the ACCC for starters, there could be a clan action claim against them coming shortly
Sorry to hear your plight.
I would call them to discuss your situation.
We have found them ok to deal with.
A bit slow. But they must be going through extremely busy times with the Covid situation.
We obtained our refund less a small fee for our trip due to start end August.
We asked for a BER.
We chose to not go down the NCAT route.
Wish you all the best.
Offer 3316-25 Best of Balkans was cancelled due to COVID19. I have been offered a credit - I would just like my money back. I currently have paid for 3 trips with your company so in effect you have over $15,000 of my money. You refuse to answer my emails. My last email was sent on 25 Aug 2020 reference no 00064996. The first credit for the Baltics you had the nerve to charge me a $499 re-scheduling fee. I didn't re-schedule - you did. This fee is paramount to theft. It will be interesting to see what you offer on my Christmas Markets Trip. Probably another credit - all to be used by 31.12.2021.
1. What happens if you are again unable to fulfil your offer - will I again be given another credit?
2 Why can't I just get a refund for these trips - you did?
3. Is your company solvent???
Denise, I have been trying for so long to make contact with TripADeal, and they wont answer their phone, they wont reply to emails, their livechat isnt live, you can't leave a phone number for a callback as the recorded voice tells you the number isnt valid. I think we have done our money and it is a warning to anyone else.
Cant seem to join that group on fb tripacon tripadeal that is getting refunds. Anyone know how to get accepted i keep getting declined.
It's a private group you have to ask to join. Tripadeal community group. And no one is getting refunds. All members are making a voice about TAD unfair actions and poor to no communication.
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