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Tripadeal

Tripadeal (page 2 of 60)

3.3 from 1,185 reviews · View Statistics

Reviews

3.3

1,185 reviews
5
(477)
4
(187)
3
(89)
2
(94)
1
(338)
  • Transparency
    2.9 (572)
  • Customer Service
    3.0 (614)
  • Trip Completed Yes (268) · No (396)
  • Ease of Booking
    4.1 (569)
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Peter

PeterSouthwest, VIC

Do not trust these people

published

We went to China and South America with Tripadeal and had a great time. We booked and paid more than $14,000 last November for a trip to the middle east. These theives have not returned one cent of our money. Do not book anything with them, as they do not keep their word.

Transparency
Customer Service
Trip Completed No
Booking Type Accommodation, Cruise, Flights and Tour
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1 comment
TripADeal
TripADealTripADeal

If i could give a 0* review I would

published

Do not use this company, they are a con. Company did not refund when they cancelled our holiday. Staff were unhelpful and rude, very dissapointed and they've taken our money and run.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation and Flights
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1 comment
TripADeal
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Saunders Family

Saunders FamilySouth East Queensland, QLD

  • 2 reviews
  • 3 likes

Tripadeal Eastern Europe Oct 2020 - solo traveller

published

As expected my holiday was cancelled due to Covid however my trip is "no longer available" for rebooking in the future. So I am unable to defer or rebook that exact trip with Singapore stopover. However they are unwilling to refund my full amount of $6254. It is not my fault they have made that trip "no longer avail" nor did they alert me to this. I found my trip marked as such on their website. If said goods and services are not being offered in the future why shouldn't I receive a full refund? This was the only trip I was interested in.

Transparency
Customer Service
Trip Completed No
Booking Type Accommodation, Flights and Tour
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1 comment
TripADeal
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Reenz

ReenzGreater Melbourne (Outer), VIC

  • 2 reviews

In such uncertain times, they dealt with everything so well

published

Rescheduled my trip for next year. Didn't lose any money, thank you for making it so easy and stress free, excellent customer service, a truly fantastic team,highly recommended, thank you

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Tour
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1 comment
TripADeal
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Marl

MarlGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 56 likes
  • Verified customer

Tripacon 50 day world tour deal 3090

published

Had a booking on the Tripadeal 50 day world tour depart 12 September Case 66812 is our reference from Tripadeal that we have as for a refund. We have rung them 3 times with no help and emailed them with no satisfaction. I would not use this company there communication is poor and there support.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation, Flights and Tour
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1 comment
TripADeal
TripADealTripADeal
Christine

ChristineSouth East Queensland, QLD

Handling of refund for Europe Trip - Excellent

published

We could not be happier with the way the team at Tripadeal Exclusives have handled the cancellation of our Europe trip due to Covid19. We where expecting to loose all our monies due to the insurance of course not covering it, but much to our delight, Tripadeal have managed to secure refunds on nearly all our holiday and credits for some small airfares. The refunds where transferred to us within a few days of Tripadeal Exclusives receiving them and their communication to us was great. Will not hesitate to book again through them.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation, Cruise, Flights and Tour
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1 comment
TripADeal
TripADealTripADeal
Jen

Jen

  • 2 reviews

Excellent handling and outcome of our refund

published

Staff were helpful, understanding of our frustrations at having to wait for our claim. Good communicators, despite their challenges due to Covid. Good outcome as we received a fair refund.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Tour
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1 comment
TripADeal
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pr_member

pr_memberMelbourne

  • 10 reviews
  • 3 likes

TripADeal/PhoneAFlight - Covid refund slow but great result

published
Transparency
Customer Service
Ease of Booking
Booking Type Accommodation, Flights and Tour
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1 comment
TripADeal
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Maryjane

MaryjaneSouth East Queensland, QLD

  • 2 reviews
  • 3 likes

Money refunded - disputed transaction via credit card/ bank.

published

My trip to New York Sept 8 2020 cancelled! I received email from TAD offering credits etc for few weeks ago. However, fortunately I had read on this forum in March ( thank you whoever you were )to dispute transaction through credit card / bank re product not being delivered. I had all my $4440 returned. No thanks to TAD many thanks to bank!
So if you paid by credit card you may not have to accept TAD’s offers. Good luck.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation and Flights
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1 comment
TripADeal
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Brian

BrianSydney, NSW

  • 2 reviews
  • 7 likes

Patience, Persistence, Perseverance

published
Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation, Flights and Tour
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1 comment
TripADeal
TripADealTripADeal
Brendan

BrendanIllawarra, NSW

  • Verified customer

Dishonest Dealings with Trip A Deal

published
Transparency
Customer Service
Trip Completed No
1 comment
TripADeal
TripADealTripADeal
U2pies

U2piesNorth-West & West coast, TAS

Joining the queue of disappointed customers.

published

Like many reviewers we were offered (actually forced) into accepting a credit for our trip which was ruined by COVID.
This would be acceptable but as my husband and I both work in schools and can only travel in school holidays it is pretty much impossible to use our voucher. We are also reluctant to spend any more money as living in Tasmania we cannot freely travel to and fro at the moment and we are worried we will lose more money. We are fortunate that unlike many of the reviews, we have not lost a great deal of money. However I still believe TripADeal should be offering more affordable travel within the states of Australia so that credit vouchers can be used.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation, Flights and Tour
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1 comment
TripADeal
TripADealTripADeal
Seamus

SeamusSouth East Queensland, QLD

  • 2 reviews
  • 8 likes

TripACon

published
Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation, Cruise, Flights and Tour
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1 comment
TripADeal
TripADealTripADeal
  • Verified customer

Tripadeal rip-off

published

This company will not refund cancelled trips. This company changed its terms and condition info mid Covid. This is not allowed but done. We all booked on their old terms and conditions. They changed all the verbiage to suit them.
We should be covered by the old terms and conditions.
This company is discusting

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation, Flights and Tour
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1 comment
TripADeal
TripADealTripADeal

Don’t part with your money.

published

I have had ongoing discussions with trip a deal, but even though I have pointed out that we meet the hardship guidelines for a refund they will not refund our money. Two members have lost their job and one has a compromised immune system. Still no compassion or decency shown in refunding for our once in a lifetime holiday that couldn’t go ahead.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Tour
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1 comment
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Reviewedhonestly

ReviewedhonestlyMurray Region, NSW

  • 17 reviews
  • 18 likes
  • Verified customer

STOP. Put your credit card away. Read all reviews first and believe what's going on and how TripaDeal operates.

published
Transparency
Customer Service
Trip Completed No
Booking Type Tour
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1 comment
TripADeal
TripADealTripADeal
Annie

AnnieSouth East Queensland, QLD

  • 2 reviews

Wonderful people

published

I always find Trip a Deal fabulous to deal with.
Their staff are enormously obliging and extremely helpful.
The trips they have arranged for us have been so special and memorable.
I wouldn't consider booking with any other company.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation, Cruise, Flights, Tour and Visa
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1 comment
TripADeal
TripADealTripADeal
Nataliedith

NataliedithMelbourne

  • 2 reviews
  • 8 likes

Are misinforming their customers, and pressuring them into credits when they are entitled to a refund

published

For anyone who is struggling to get a refund from TAD - Join the class action with slater and Gordan and the FB group - Trip - a - con to get help with securing your refund. These guys are operating on people being in distress and taking the credit, when they should be upfront and give you either option of a credit or refund. We are still waiting for a refund, will be looking into NCAT next, and after we get our money back - we will never ever ever go with TAD again, and will actively discourage others to stay away from them.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation, Flights and Tour
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1 comment
TripADeal
TripADealTripADeal
neka

nekaGreater Melbourne (Inner), VIC

  • 2 reviews

Awsome poeple to deal with.

published

I am so rapted at our refund .we payed $10,000 approx for a trip to the baulkens and have just received $ 9,960 aprox refund .I have had 3 trips in the past and enjoyed all of them ,thank you to trip adeal.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation, Flights and Tour
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1 comment
TripADeal
TripADealTripADeal

The reviewer stated that an incentive was offered for this review

Why can't you offer a refund Tripadeal!

published
Trip Completed No
Booking Type Accommodation, Cruise, Flights and Tour
1 comment
TripADeal
TripADealTripADeal
Page 2 of 60
See all Tripadeal reviews

Questions & Answers

Kevin K.

Kevin K.asked

I cannot get a straight answer from TripADeal on anything. I have 2 outstanding 'coupons' one of which I must book by 31 October when NZ (where I live) will continue to have closed borders until at least Jan 2021 unless I pay NZ Gov't $3,500 quarantine fee when I return.
I asked TripAdeal for a time extension to book (until our borders reopen to at least Aust. holidays as I think that will reopen first). I got a reply that said "no extension". Seems written in legalise as confusing to me, I guess to ensure TripADeal commit to nothing which has been their approach to trying resolve both my 'deals' over last 6 months. How can any org that doesn't want to go out of business treat their former customers so poorly - I did email back for clarification on one issue - no reply; impossible to reach by phone, and prerecorded phone message re their contact hours is wrong, and one of their previous 'free' phone numbers is now assigned to a goods carrier. Maybe they couldn't pay their phone account.
What are they doing with all their tax/airline ground fees etce for untaken flights when they lawfully should be repaid to the traveller when flights don't fly?
QUESTION - How do I talk to someone without line cutting off after a limited number of rings? Hoe do I get a reply to my email - I am 70 yo and a bit thick so I want help/advice; not a fob off.
Kevin Ph 0064 274916687 or 0064 7 8465463

4 answers
Ross
Ross

I would go to the ACCC& NCA depending on where you live, I have lodged a complaint with the ACCC for starters, there could be a clan action claim against them coming shortly

Lex S.
Lex S.

Hi Kevin.
Sorry to hear your plight.
I would call them to discuss your situation.
We have found them ok to deal with.
A bit slow. But they must be going through extremely busy times with the Covid situation.
We obtained our refund less a small fee for our trip due to start end August.
We asked for a BER.
We chose to not go down the NCAT route.
Wish you all the best.
Regards.
Lex.

Dorothy G.
Dorothy G.

Go back to them and request a refund. I suggest you check out the Tripacon tripadeal FB pages there are a number of NZ people who are members.

Denise

Deniseasked

Offer 3316-25 Best of Balkans was cancelled due to COVID19. I have been offered a credit - I would just like my money back. I currently have paid for 3 trips with your company so in effect you have over $15,000 of my money. You refuse to answer my emails. My last email was sent on 25 Aug 2020 reference no 00064996. The first credit for the Baltics you had the nerve to charge me a $499 re-scheduling fee. I didn't re-schedule - you did. This fee is paramount to theft. It will be interesting to see what you offer on my Christmas Markets Trip. Probably another credit - all to be used by 31.12.2021.
1. What happens if you are again unable to fulfil your offer - will I again be given another credit?
2 Why can't I just get a refund for these trips - you did?
3. Is your company solvent???

5 answers
Charlene C.
Charlene C.

Denise, I have been trying for so long to make contact with TripADeal, and they wont answer their phone, they wont reply to emails, their livechat isnt live, you can't leave a phone number for a callback as the recorded voice tells you the number isnt valid. I think we have done our money and it is a warning to anyone else.

Marl
Marl

Go to NCAT and get a hearing over the phone to get a refund

Denise
Denise

What is NCAT

msds

msdsasked

Cant seem to join that group on fb tripacon tripadeal that is getting refunds. Anyone know how to get accepted i keep getting declined.

3 answers
Linda B.
Linda B.

It's a private group you have to ask to join. Tripadeal community group. And no one is getting refunds. All members are making a voice about TAD unfair actions and poor to no communication.

Marl
Marl

Linda some are getting refunds through the NCAT

Marl
Marl

The group is TripACon Trip A Deal ask to join and hundreds of customers have put what they are doing to get refunds also on face booked join Travel Industry Issues The Need for Change for Australians

Get an answer from our members and TripADeal representatives

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