Thank you Tripadeal for the full credit we received for our cancelled trip to Borneo. We are so appreciative. We are still very interested in visiting Vietnam or Italy and Morocco when we can travel again . Very impressed with the professional way you and your staff have handled this difficult time. Thanks again for your hard work and time spent on assisting us.

Etihad is now refunding air fares for cancelled flights due to COVID-19 even if they had offered credit earlier. TAD is not prepared to pass on the refund to customers who booked through TAD and the trip was cancelled due to COVID-19 on the mistaken belief that if you opted for a credit the airfare can be withheld.
In my view this amount to deception and fraud. Has anyone encountered this? Chris

Initial booking was made after coronavirus was announced so travel insurance wouldn't cover the cancellation. Tripadeal was clear in its communication and asked for patience, which was totally understandable under the circumstances. Was given a full credit and rebooked the same Borneo trip for September with no additional cost. This tour has also been cancelled so just received another email offering a full credit of amount paid. A very difficult time for all travel companies and in my case they did as much or more than I could expect and delivered precisely what they promised with no extra charges. I'll be using my credit within Australia ASAP and am looking forward to touring overseas with Tripadeal next year.

We have been dealing with Trip A Deal for many years, we WERE loyal customers....until Covid-19 hit. We had 3 overseas trips this year booked and fully paid, and I have been battling with them for over 3 months. I have not been refunded one red cent! They refuse all requests for refunds, offering only deferred travel vouchers with impossibe conditions and booking deadlines, not to mention attrocious fees! How can they place booking deadlines when there is an INDEFINITE travel ban in force. Shame on you Trip A Deal....I will most certainly NOT be using you any time in the future.

We just went to Tangalooma Island through Tripadeal and had such a fabulous time! Such an easy way to book online and all my questions were handled by their lovely staff on Facebook. Technology these days. Thanks again Tripadeal for all your help we had a wonderful time and would recommend Tangalooma Island highly.

We have had 4 previous fantastic trips with TAD so we are looking forward to many more. We were meant to go to Borneo this year but unfortunately that won’t be happening, yet something to look forward to next year! The Christmas market trip and Vietnam were our favourite places that we have been with TAD !

Tripadeal cancelled out trip due to covid and were only offered vouchers less admin fee
We would've preferred our cash returned.
This virus is going to be here for some time.

Tripadeal have no scruples , poor morals and no concern at all for their victims yet they have the audacity to post fake reviews on here and other sites to improve the very poor consumer rating.

I just wanted to say thank you to all of Tripadeal. I have been to Sri Lanka with one of your deals and it was so beautifully breathtaking. I really do look forward to booking more holidays through you soon

Myself and my father were mean to be going to Japan in May and unfortunatley as like many had their trip cancelled. Initially we were offered a Peace of mind offer to rebook the trip by 2021. With this being unlikley we asked if we could use the credit for a NZ trip. The response from them was extremley efficient and we were able to use the credit for a NZ trip. I was so happy and thankful for their promprt replies to my email request. Thanks again

I requested a refund from our trip that we were due to go on in June, I have been back and forth in emails to determine what is happening. I received a very prompt response back which was great saying that they were looking into this for me. They kept me updated during the process, although we are still waiting for a final amount it is nice to know that someone is working in the office to keep us updated, this keeps my mind at ease. I just wanted to say many thanks again for tripadeals time and effort to ensure that I have been updated in the process.Much appreciated.

Awful service and disgraceful treatment of customers. I would not recommend taking another holiday through this company again. Don’t waste your hard earned savings. My experience with these guys has put me off travel for awhile.

We have a BIG credit to use up from our trip to Italy & The Med, we really love the domestic deals that are coming through. My husband and I have been looking at the Sunshine Coast trip and it has come at a great time as it will be my birthday. I just wanted to say that TAD rock and have been so helpful over the last few weeks. We have been on many TADtrips including China, and Borneo. It is a shame we can't go to Italy but maybe we can next year or the year after. We are hopeful!

My elderly Aunt with health issues is very worried about whether Tripadeal will refund the costs of her trip to India which was cancelled because of covid 19. If she only receives a credit, she does not know if she will ever be able to use it and will have to continue to pay travel insurance to cover the credit, should she become ill and not be able to use it.

it will be terrible if her fares are not refunded by this company.

My parents were booked to go to Sydney at the end of July, and although it was domestic travel they could still not travel due to corona virus as they live in Victoria. We emailed them to see if we could have a credit on file and rebooks a later date, we were able to get this through Jetstar so I could not see it being a problem doing this through Trip A deal as they could not travel. My parents also did not know when they would be able to travel again. With continuous back and forth on email with Jay I was advised that they could offer my parents a credit. I was so relieved that they did not lose their money and can visit Sydney another time, Thanks Jay for your continuos efforts is greatly appreciated.

We were due to travel to Samoa in August and have spoken with the team in the office to check what I would be getting, wether it be a credit or refund. I have been on their back constantly via email and with prompt and explanatory responses they have kept me informed every single time. Although I am still waiting for an email to be sent to me to see what my options are, it is nice to know that someone is working in the office and keeping me up to date with what is going on. Even if I have to be proactive about it. That I appreciate, so thank you. Hopefully if we don't get a refund we can have a credit for Australia, thier Day Dream Island deal looks great!