Reviewer Photos & Videos
Worst company I have ever dealt with
Seriously, why would you give TripaDeal your money when hundreds of customers have been trying for months to get refunds for cancelled tours. They fob you of time and time again with reasons why they are unable to refund and fail to provide adequate documentation to support their claims. Over 100 NCAT claims have now been filed against this company by disgruntled customers. Shame on you TripaDeal!!! Order # 117771
Do not trust these people
We went to China and South America with Tripadeal and had a great time. We booked and paid more than $14,000 last November for a trip to the middle east. These theives have not returned one cent of our money. Do not book anything with them, as they do not keep their word.
Tripadeal Eastern Europe Oct 2020 - solo traveller
As expected my holiday was cancelled due to Covid however my trip is "no longer available" for rebooking in the future. So I am unable to defer or rebook that exact trip with Singapore stopover. However they are unwilling to refund my full amount of $6254. It is not my fault they have made that trip "no longer avail" nor did they alert me to this. I found my trip marked as such on their website. If said goods and services are not being offered in the future why shouldn't I receive a full refund? This was the only trip I was interested in.
- Verified customer
Tripacon 50 day world tour deal 3090
Had a booking on the Tripadeal 50 day world tour depart 12 September Case 66812 is our reference from Tripadeal that we have as for a refund. We have rung them 3 times with no help and emailed them with no satisfaction. I would not use this company there communication is poor and there support.
Handling of refund for Europe Trip - Excellent
We could not be happier with the way the team at Tripadeal Exclusives have handled the cancellation of our Europe trip due to Covid19. We where expecting to loose all our monies due to the insurance of course not covering it, but much to our delight, Tripadeal have managed to secure refunds on nearly all our holiday and credits for some small airfares. The refunds where transferred to us within a few days of Tripadeal Exclusives receiving them and their communication to us was great. Will not hesitate to book again through them.
TripADeal/PhoneAFlight - Covid refund slow but great result
3 of us booked a trip to Japan through PhoneAFlight (for customised trips; part of TripADeal).
I think we spent about $15000 between the 3 of us. The trip was to start around March (as things started to look bad).
We ended up cancelling as Australia announced people shouldn't go flying overseas (but there was no official lockdown).
PhoneAFlight/TripADeal began the cancellation process on our request and warned us to expect losses of around $5000+ before the cost of cancellation.
Over the next 4 months though, we were given reductions in the cost of cancellation till we were eventually told it would be waived completely.
Actual refunds meant our loss was under $500 between the 3 of us.
Money refunded - disputed transaction via credit card/ bank.
My trip to New York Sept 8 2020 cancelled! I received email from TAD offering credits etc for few weeks ago. However, fortunately I had read on this forum in March ( thank you whoever you were )to dispute transaction through credit card / bank re product not being delivered. I had all my $4440 returned. No thanks to TAD many thanks to bank!
So if you paid by credit card you may not have to accept TAD’s offers. Good luck.
Patience, Persistence, Perseverance
In May 2019, I booked and paid for a TripaDeal ('TAD') tour to China for travel in May 2020. The cost was $2,999 for a 13 day package for two people. Excellent value and good feedback from friends who had undertaken the same tour.
Like all travel agents, TAD struggled to cope with the impact of the pandemic. Updates from TAD were regular until they finally acknowledged the trip would not proceed when flights to China were stopped. Updates became less frequent as TAD became engulfed in managing the crisis.
An offer of a credit voucher for a futu...
- Verified customer
Dishonest Dealings with Trip A Deal
I booked a $13000 holiday with Trip A Deal. A fairly reasonable amount. It was cancelled because of COVID.
We are all being misled by dishonest Trip A Deal directors who instruct their unfortunate staff to disguise the truth to customers whose money they are basically refusing to return..
At present I am being forced into one of two choices:
1. Rebook for the same trip in August 2021 and they PAY MORE for it.
2. Take another trip they are offering, and lose a bucket load of money.
Of course they did not give a third choice, but phone calls to the company revealed a third option a 'Best Endeavours' refund.
Joining the queue of disappointed customers.
Like many reviewers we were offered (actually forced) into accepting a credit for our trip which was ruined by COVID.
This would be acceptable but as my husband and I both work in schools and can only travel in school holidays it is pretty much impossible to use our voucher. We are also reluctant to spend any more money as living in Tasmania we cannot freely travel to and fro at the moment and we are worried we will lose more money. We are fortunate that unlike many of the reviews, we have not lost a great deal of money. However I still believe TripADeal should be offering more affordable travel within the states of Australia so that credit vouchers can be used.
Another one of over 400 COVID registered victims. Trip cancelled. Only offered a delayed same trip without penalty or thousands in fees if we altered. Didn’t offer a refund until pushed even though legally required to.
Refused to even look at processing a Best Effort Refund as I had tried to claim the money back through credit card charge back. Apparently they can’t do the investigation if we do this because they are worried we might be paid back twice. Would have thought they could do the investigation and check before payment but apparently ...
- Verified customer
This company will not refund cancelled trips. This company changed its terms and condition info mid Covid. This is not allowed but done. We all booked on their old terms and conditions. They changed all the verbiage to suit them.
We should be covered by the old terms and conditions.
This company is discusting
Don’t part with your money.
I have had ongoing discussions with trip a deal, but even though I have pointed out that we meet the hardship guidelines for a refund they will not refund our money. Two members have lost their job and one has a compromised immune system. Still no compassion or decency shown in refunding for our once in a lifetime holiday that couldn’t go ahead.
- Verified customer
STOP. Put your credit card away. Read all reviews first and believe what's going on and how TripaDeal operates.
Please ignore current positive reviews on here about TripaDeal.
They are fake.
All the negative reviews are actual customers like myself, whom are being ignored by TripaDeal - and have had our paid for holidays stolen from us.
I paid for my holiday November 5th 2019.
Well before COVID 19 took control.
My holiday was for my wife and I to Europe for 17 days to depart November 22, 2020.
Almost $10,000 and fully paid.
Covid came in early this year and understandably took control of all holidays and travel around the world.
A few months ago we obviously started becoming concerned that our holiday would not proceed. ...
Why can't you offer a refund Tripadeal!
We booked a Tripadeal holiday through a local agent for a European trip early January 20 for travel in May 20. Heard from Tripadeal in March that the trip was cancelled and they would be in touch. Advised that they were non-refundable and to engage with your travel insurance to understand our options. Unfortunately deemed 'government intervention' so no insurance. Then informed with a POM offer which was travel credit minus re-scheduling fee of $699 each and were pressured and bullied into excepting otherwise we'd lose the lot. So we took ...it as no other option. I have since learned from others in our situation that they are offering some a Best Endeavor Refund however it was never offered to me. You have $11,800 of my money and I just want it refunded as I paid for a holiday which I never got to take.
Questions & Answers
How did everyone get such good response from Trip A Deal? I've emailed numerous times and get no where, just the usual response we will get back to you closer to the time you're due to travel, guess what!!!, I've heard nothing and our trip was the beginning of November, no offer, no nothing and every time I email, the same response we will get back to you as soon as we can. Covid has been around since February, we are now in November, Ive been emailing on and off over that whole time so don't understand these positive reviews.
Hi, l am still trying to get our refund for a world trip worth $19,000!!!!!!!we paid for it Aug2019 and was to leave October 2020 ! Why they are delaying when we will be their future clients IF they do the right thing by us !
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