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Tripcover

Tripcover (page 2 of 6)

4.7 from 130 reviews · View Statistics
Listing monitored by Tripcover

Reviews

  • Value for Money
    5.0 (33)
  • Transparency
    4.9 (29)
  • Customer Service
    4.8 (34)
  • Claim Resolution Time
    • <1 week (3)
    • 2-4 weeks (1)
  • Claim ApprovedYes (3) · No (0)
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Lynne13
Lynne13Wide Bay-Burnett, QLD

Excellent service and support

published

I purchased rental car excess insurance policy early March before Coronavirus became a big issue for travel. I contacted Tripcover to enquire if a refund was possible, yes processed promptly.

Value for Money
Transparency

Exemplary communication, great value policies

published

Despite the companies reasonable Terms & Conditions, we had to cancel (due to Covid 19) at very short notice. Communication on a weekend evening was within 2 minutes and no hesitation re refund. Why can't all service industry be like this! Thanks very much

Value for Money
Customer Service
  • Verified

Wonderful Service

published

Not long after I paid for a Tripcover rental car policy I was offered a friend's car at my destination. I emailed my cancellation at 1:30 on a Saturday afternoon and got an acknowledgement an hour later. Now that's real service! My husband and I have used Tripcover in the past. We'll certainly continue to use them in the future.

Value for Money
Customer Service
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Chris Jones
Chris JonesSydney, NSW
  • 3 reviews
  • 1 like

Great customer service

published

Needed to cancel the policy, were very understanding and fast refund, would definitely recommend and will use again for our trip, fantastic customer service and communication, policy details were clear and concise on coverage and very competitive price,

Value for Money
Transparency
starof67
starof67AU
  • 2 reviews
  • 2 likes
  • Verified

Tripcover - Great Peace of Mind!

published

We used Tripcover whilst driving around Ireland. It was easy to purchase through the app, and was considerably cheaper than anything the car rental companies could offer. Thanks Tripcover for great value for money. We have used Tripcover many times before this in Australia (never needing to claim) but very happy to have better options other than the car rental companies and happy we were able to use while overseas.

Value for Money
Transparency

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Nona   I go now
Nona I go nowAU
  • 10 reviews
  • 12 likes

Bought cover I didn't need - cancellation was quick

published

I was a bit too quick in completing application for Excess/Luggage insurance (for windscreens, tyres, underbody etc). This was the cover I thought I needed.
However on checking further, Hertz USA doesn't have these exclusions, so the policy was not needed. Tripcover's cancellation was fast, same day.

Incentivised Review No
DestinationNorth America (inc. Hawaii)
Claim Made No
leon
leonSydney, NSW
  • 7 reviews
  • 12 likes
  • Verified

Its good deal

published

Using trip cover couple times, never claim; no sure its good or not; just paid money for insurance. wish never used it. 4 days paid $44 cover $4000 insurance. only 1%

Value for Money
Transparency
Customer Service
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Geoff
GeoffMetropolitan Adelaide, SA
  • Verified

highly recommend

published

The website is excellent. It is clear and easy to follow. This is a great way to find protection over insurance excesses. It is my first time and I would definitely use it again.

Value for Money
Transparency
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Tripcover

Janabelle
Janabelle
  • 29 reviews
  • 16 likes
  • Verified

Well worth taking out this car rental excess cover

published

I have used this site for several years (thankfully without having to make a claim), but it is worth it for ease of mind and so much cheaper than the car rental companies offer. The website is super easy to use and all the paperwork comes through via email straight away. It is reassuring to know that should we be in the unfortunate position of having to pay the car hire excess fee, that we can then claim this back from Tripcover.me

Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Tripcover

Travel Insurance

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  • Verified

I didn't know about this site before so I'm glad I found it. It was easy to use and I saved some money!

published

This site is worth the small amount of extra time as the final cost for insurance cover was 50% less compared to the rates offered by the Car Rental companies themselves. Even better they offered a small discount form the advertised price when using the TripCover web-site.

Value for Money
Transparency
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Tripcover

Barry
BarryHunter Region, NSW
  • 3 reviews
  • Verified

Great value. Brilliant customer service.

published

Been using Tripcover for two years. Never needed to make a claim but any queries fixed up in less than 24 hours, anytime of the day or night. Brilliant customer service. Wouldn't waste money at the car rental counter on the same insurance at 4-5 times the cost.

Value for Money
Transparency
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Tripcover

Problem solved!

published

I recommend TripCover. Competitively priced vs rental companies. (Haven't had to claim yet.)

I had an issue where PayPal charged me but I never received insurance certificate. Initially difficult to contact, but Tripcover sorted out.

Incentivised Review No
Tripcover
Desmond S.Tripcover

We do have another plan for drivers under 25 Dan. Thanks for the kind review.

Pen
PenNew South Wales
  • Verified

Something to watch out for!

published
Value for Money
Transparency
MOnnie J
MOnnie JSydney, NSW

Better than buying at rental desk!

published

I bought many times for domestic and international rentals. Website is easy to navigate and can contact company online and cancel within 14 days cooling off. Purchased for more than ten rentals over four years. Convenient, well priced and efficient service!

Value for Money
Customer Service
Incentivised Review No
David
David
  • 2 reviews
  • Verified

Good value

published

Good value have been with your company for apx 40 years no complaints not happy with charges by hire companies (when you have never had a claim and have a good driving record regards David Mckay

Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Tripcover

Travel Insurance

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Trudy der Kinderen
Trudy der KinderenSydney, NSW
  • 6 reviews
  • 15 likes

WHY A REVIEW?

published

Why are so any people putting on a review when they haven't made a claim??? Sure its cheaper and no problem to get cover but the REAL TEST comes when making a claim and that's where you read about people being out of pocket sometimes to the extent that it may have been better to take out the car rental insurance instead. I find these 'non event' reviews really annoying and pointless!

Incentivised Review No
Tripcover
Desmond S.Tripcover
  • Verified

Great service and excellent communication

published

Max and I are now back in England following our motorhome holiday around Western Australia for the past three months.

I just wanted to thank you for providing the reassurance of your policy. We had no mis-haps but it was great to know you were there to cover us if we had!

We'll definitely be doing more motorhome holidays and will contact you again for insurance.

Kind regards,
Shannan and Max

Value for Money
Customer Service
Incentivised Review No
Tripcover
Desmond S.Tripcover

Thanks guys

Happy Customer
Happy Customer
  • 3 reviews
  • 6 likes
  • Verified

That was an easy decision

published

Cheaper than the excess cover offered by car-hire company, and the cover offered was easy to understand. The two options available from TripCover gave reasonable choice as well. Recommended service.

Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Tripcover

Sciger
ScigerSydney
  • 9 reviews
  • 9 likes
  • Verified

Makes hiring a car affordable.

published

I've used this insurance several times before to hire vehicles in Australia. It costs about $8 per day and covers windscreen damage etc which gives me peace of mind. The only problem is I needed $5000 excess but the only options were $4000 or $6000.

Insurance claim madeNo
Tripcover
Desmond S.Tripcover

Yes correct Sciger, which means you could take out the $4000 cover and carry the $1000 liability or the more expensive $6000 and be over insured. Thanks very much for the review and your feedback and will be taken on board, and passed on to Allianz.

Sciger
Sciger

Yes, I took out the $4000 cover so will risk the $1000 liability in the event something were to happen. Beats the rental company's insurance.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Tripcover

  • Verified

Excellent option to insure your excess

published

I only discovered this option of insurance recently on the internet. Easy to use and get the cover. As far as the convenience of been insured this works well. I haven't had a claim to see how that works !!George

Insurance claim madeNo
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Tripcover

LynC
LynCAU
  • 2 reviews
  • 4 likes

Purchase was quick and easy - great customer service

published

I have only just purchaed the policy, not needed to claim at all but customer service was great after an initial little bit of confusion with how long I needed cover for. I contacted the service centre via email to clarify and Des was great. Below is the text from an email that I sent him after he looked after my query.

"You are a legend Des, thank you so much. I was not expecting to get the extra day for free, but I guess this is why Choice magazine recommends your company. I will most certainly be recommending you guys to friends and family and never again will I take out the expensive insurance with the hire car company."

Insurance claim madeNo
Kiwi Consumer
Kiwi ConsumerAuckland, New Zealand
  • 4 reviews
  • 11 likes
  • Verified

Take Note of possible Out of Pocket costs if you do have to claim

published
Insurance claim madeYes
Ian
Ian
  • 2 reviews
  • 1 like
  • Verified

So far so good

published

Easy to understand information. Better cover than that provided by the rental companies. A little pricey for 2 days cover ($57.56). Bought cover for $6000 (domestic) becuase all the rental companies excess was more than $4000. Website wouldn't accept my Frequent Flyer number.

Insurance claim madeNo
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Tripcover

Greg
GregColac Victoria
  • Verified

Excellent car rental cover

published

This is great cover for rental cars clearly explains what you are covered for and all ways a great rate.
Thank you.
Greg

Insurance claim madeNo
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Tripcover

Russell  Thomas
Russell ThomasSouth East Queensland, QLD
  • Verified

Easy as you like!

published

Always nice to feel the security of affordable hire car insurance, makes traveling so much more fun without the stress!

Insurance claim madeNo
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Tripcover

Page 2 of 6

Questions & Answers

Fab
Fabasked

Are you able to supply excess reduction to $0 on a budget 3 ton truck?

1 answer
Tripcover
Desmond S.Tripcover

No Sorry Fab, as this is considered a commercial vehicle rather than a leisure van for travel

Kim M.
Kim M.asked

Hi do you have annual policies?

1 answer
Tripcover
Desmond S.Tripcover

Sorry Kim, It is on our wish lists Kim but at present no.

Lindsay N Pam M.
Lindsay N Pam M.asked

If the rental company policy I choose does not cover single vehicle accident/ roll over do you cover the cost of all repairs or only the excess coverage I choose through you?

2 answers
jamie hassard
jamie hassard

Please contact Tripcover direct, their speed of response is exceptional,
it was the level of customer service that prompted my review.

email@tripcover.com.au

Tripcover
Desmond S.Tripcover

yes the policy will cover single vehicle vehicle and over head damage however only up to the value of the policy.

See all Tripcover questions

Get an answer from our members and Tripcover representatives

Details

CategoryTravel Insurance
UnderwriterAllianz
Maximum Age Covered 75 years old
Medical Coverage
Overseas Emergency Assistance Not Included
Accidental DeathNot Included
Emergency DentalNot Included
Resumption of Journey Not Included
Hospital Cash AllowanceNot Included
Overseas Emergency Medical & Hospital ExpensesNot Included
Loss of IncomeNot Included
Luggage & Personal Effects
Theft of Cash Not Included
Delayed Luggage Not Included
Credit Card FraudNot Included
Travel Documents / Passport Not Included
Luggage & Personal Effects $500
Ancillary
Rental Vehicle Excess $8,000
Motorbike / Moped Coverage Not Included
Domestic Pet Care Not Included
Special Activities Packages
GolfNot Included
CruiseNot Included
Adventure Not Included
Snow / SkiNot Included
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