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Tripcover (page 2 of 7)
AlanGreater Melbourne (Inner), VIC
Great response and good rates
i originally used Tripcover as their rates were great. But having to cancel my cover due to the Corona Virus, they were very responsive and refunded my premium very quickly. I'll definitely be supporting them in the future. Thanks Tripcover!
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Fast communication and result
I had a rental car policy but had to cancel the trip due to the COVID-19 situation. I emailed the company not asking nor expecting a refund, but to tell them I wouldn't be using the policy. I was offered a refund without question. A bit of calm in the storm.
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Lynne13Wide Bay-Burnett, QLD
Excellent service and support
I purchased rental car excess insurance policy early March before Coronavirus became a big issue for travel. I contacted Tripcover to enquire if a refund was possible, yes processed promptly.
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Exemplary communication, great value policies
Despite the companies reasonable Terms & Conditions, we had to cancel (due to Covid 19) at very short notice. Communication on a weekend evening was within 2 minutes and no hesitation re refund. Why can't all service industry be like this! Thanks very much
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- Verified customer
Wonderful Service
Not long after I paid for a Tripcover rental car policy I was offered a friend's car at my destination. I emailed my cancellation at 1:30 on a Saturday afternoon and got an acknowledgement an hour later. Now that's real service! My husband and I have used Tripcover in the past. We'll certainly continue to use them in the future.
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Chris JonesSydney, NSW
- 3 reviews
- 1 like
Great customer service
Needed to cancel the policy, were very understanding and fast refund, would definitely recommend and will use again for our trip, fantastic customer service and communication, policy details were clear and concise on coverage and very competitive price,
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starof67AU
- 2 reviews
- 2 likes
- Verified customer
Tripcover - Great Peace of Mind!
We used Tripcover whilst driving around Ireland. It was easy to purchase through the app, and was considerably cheaper than anything the car rental companies could offer. Thanks Tripcover for great value for money. We have used Tripcover many times before this in Australia (never needing to claim) but very happy to have better options other than the car rental companies and happy we were able to use while overseas.
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Nona I go nowAU
- 10 reviews
- 12 likes
Bought cover I didn't need - cancellation was quick
I was a bit too quick in completing application for Excess/Luggage insurance (for windscreens, tyres, underbody etc). This was the cover I thought I needed.
However on checking further, Hertz USA doesn't have these exclusions, so the policy was not needed. Tripcover's cancellation was fast, same day.
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leonSydney, NSW
- 7 reviews
- 11 likes
- Verified customer
Its good deal
Using trip cover couple times, never claim; no sure its good or not; just paid money for insurance. wish never used it. 4 days paid $44 cover $4000 insurance. only 1%
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The reviewer stated that an incentive was offered for this review
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GeoffMetropolitan Adelaide, SA
- Verified customer
highly recommend
The website is excellent. It is clear and easy to follow. This is a great way to find protection over insurance excesses. It is my first time and I would definitely use it again.
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Review collected in partnership with Tripcover
Janabelle
- 29 reviews
- 16 likes
- Verified customer
Well worth taking out this car rental excess cover
I have used this site for several years (thankfully without having to make a claim), but it is worth it for ease of mind and so much cheaper than the car rental companies offer. The website is super easy to use and all the paperwork comes through via email straight away. It is reassuring to know that should we be in the unfortunate position of having to pay the car hire excess fee, that we can then claim this back from Tripcover.me
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- Verified customer
I didn't know about this site before so I'm glad I found it. It was easy to use and I saved some money!
This site is worth the small amount of extra time as the final cost for insurance cover was 50% less compared to the rates offered by the Car Rental companies themselves. Even better they offered a small discount form the advertised price when using the TripCover web-site.
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BarryHunter Region, NSW
- 3 reviews
- Verified customer
Great value. Brilliant customer service.
Been using Tripcover for two years. Never needed to make a claim but any queries fixed up in less than 24 hours, anytime of the day or night. Brilliant customer service. Wouldn't waste money at the car rental counter on the same insurance at 4-5 times the cost.
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Problem solved!
I recommend TripCover. Competitively priced vs rental companies. (Haven't had to claim yet.)
I had an issue where PayPal charged me but I never received insurance certificate. Initially difficult to contact, but Tripcover sorted out.
1 comment
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PenNew South Wales
- Verified customer
Something to watch out for!
We have used tripcover a few times when hiring cars & thankfully never had to claim. Whilst it is still a much cheaper option than the car hire company - we got caught out with the excess amount this time. We went with Europcar which we don't normally do & did not realise the excess was higher until we picked up the vehicle. As we were driving off, I got straight on the phone to Tripcover to upgrade the excess cover from $4,000 to $5,500, however they refused. [name removed] advised that we would need to go back & cancel the whole hire contra...Read more
ct, start a new contract & then cancel the existing Tripcover policy & take out a whole new one. As we were running late for an engagement, this was not an option for us & [name removed] refused to help. So, if we apply the same logic to house insurance, you would never be able to increase the value of that once the house is built or the mortgage signed?? Not happy with the unhelpful service/attitude at all.Similar opinion? Write a review on ProductReview.com.au!
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MOnnie JSydney, NSW
Better than buying at rental desk!
I bought many times for domestic and international rentals. Website is easy to navigate and can contact company online and cancel within 14 days cooling off. Purchased for more than ten rentals over four years. Convenient, well priced and efficient service!
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David
- 2 reviews
- Verified customer
Good value
Good value have been with your company for apx 40 years no complaints not happy with charges by hire companies (when you have never had a claim and have a good driving record regards David Mckay
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Review collected in partnership with Tripcover
Trudy der KinderenSydney, NSW
- 6 reviews
- 15 likes
WHY A REVIEW?
Why are so any people putting on a review when they haven't made a claim??? Sure its cheaper and no problem to get cover but the REAL TEST comes when making a claim and that's where you read about people being out of pocket sometimes to the extent that it may have been better to take out the car rental insurance instead. I find these 'non event' reviews really annoying and pointless!
1 comment
Desmond S.Tripcover
Good point Trudy, I guess the reviews come from the people that find it such a relief that they have another option than using the rental companies expensive CDW option or driving around without any e... Read more
xcess cover at all. And some actually like our customer service :) Every little bit helps.Similar opinion? Write a review on ProductReview.com.au!
- Verified customer
Great service and excellent communication
Max and I are now back in England following our motorhome holiday around Western Australia for the past three months.
I just wanted to thank you for providing the reassurance of your policy. We had no mis-haps but it was great to know you were there to cover us if we had!
We'll definitely be doing more motorhome holidays and will contact you again for insurance.
Kind regards,
Shannan and Max
1 comment
Desmond S.Tripcover
Thanks guys
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Happy Customer
- 3 reviews
- 6 likes
- Verified customer
That was an easy decision
Cheaper than the excess cover offered by car-hire company, and the cover offered was easy to understand. The two options available from TripCover gave reasonable choice as well. Recommended service.
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Review collected in partnership with Tripcover
Questions & Answers
Lindsay N Pam M.asked
If the rental company policy I choose does not cover single vehicle accident/ roll over do you cover the cost of all repairs or only the excess coverage I choose through you?
2 answers
Please contact Tripcover direct, their speed of response is exceptional,
it was the level of customer service that prompted my review.
email@tripcover.com.au
Desmond S.Tripcover
yes the policy will cover single vehicle vehicle and over head damage however only up to the value of the policy.
Karenasked
Does Tripcover cover excess insurance for campervan rental companies such as Camplify, Camptoo etc. ie peer-to-peer platforms. Thanks
1 answer
Desmond S.Tripcover
I am sorry Karen but we don't cover peer to peer rentals yet.
terryasked
can i get car hire excess insurance with you as i am 78 years old ??
2 answers
No sorry the Allianz policy only goes up to 75
Desmond S.Tripcover
That is correct Jamie, and sorry Terry.
Details
Category | Travel Insurance |
---|---|
Underwriter | Allianz |
Maximum Age Covered | 75 years old |
Medical Coverage | |
Overseas Emergency Assistance | Not Included |
Accidental Death | Not Included |
Emergency Dental | Not Included |
Resumption of Journey | Not Included |
Hospital Cash Allowance | Not Included |
Overseas Emergency Medical & Hospital Expenses | Not Included |
Loss of Income | Not Included |
Luggage & Personal Effects | |
Theft of Cash | Not Included |
Delayed Luggage | Not Included |
Credit Card Fraud | Not Included |
Travel Documents / Passport | Not Included |
Luggage & Personal Effects | $500 |
Ancillary | |
Rental Vehicle Excess | $8,000 |
Motorbike / Moped Coverage | Not Included |
Domestic Pet Care | Not Included |
Special Activities Packages | |
Golf | Not Included |
Cruise | Not Included |
Adventure | Not Included |
Snow / Ski | Not Included |
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Desmond S.Tripcover
We do have another plan for drivers under 25 Dan. Thanks for the kind review.