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Tripcover

Tripcover (page 2 of 6)

4.6 from 101 reviews

Reviews

Review distribution

5 star
74
4 star
17
3 star
6
2 star
2
1 star
2

  • Verified customer

Competitive

published

Was very disappointed to see an overseas tax charge on top of this insurance charge. Would not use this again for this reason

Insurance claim madeNo
2 comments
Tripcover
Desmond S.Tripcover

Hi Yvonne, can you explain further what this overseas tax was? DId you make a claim and then get charged or was it part of your policy charge?

Tripcover
Desmond S.Tripcover

Ohhh. You mean the 10% GST....ok I will enquire with Allianz what should we do with this regards.

Review collected in partnership with Tripcover


Kevin

KevinToogoom

Saves a fortune on Excess Insurance

published

I use this product every time I rent a car. Saves about 50% off most rental car Excess Insurance Cover.

Insurance claim madeNo

Fantastic value

published

I love these guys, We use them everytime we get rental a car. such great value, Thankfully we have not had to make a claim yet, but with everything they cover i have fantastic piece of mind when we use them.

Insurance claim madeNo
Abe Froman

Abe FromanNth sydney

  • 2 reviews
  • Verified customer

Domestic standalone car rental excess cover

published

Cheapest domestic standalone car rental excess cover I could find (plus frequent flyer 5% discount ! ) Easy to use website with a breakdown of the number of hours protected (no 2nd guessing) - highly recommend

Insurance claim madeNo

Review collected in partnership with Tripcover


Marina

MarinaAdelaide

  • Verified customer

Far less expensive than going through the car hire company

published

I didn't realize you could book excess insurance other than through the car hire company until I did a little research and this is a far more economical way to do it. We haven't actually needed to use the insurance (as yet) but I will update if we do.

Insurance claim madeNo

Review collected in partnership with Tripcover


THL_OZ

THL_OZSouth East Queensland, QLD

  • 3 reviews
  • 3 likes
  • Verified customer

Don't waste money on AER

published

I am a long term Hertz fan and continue to support their brand whenever I rent a car. When I am not on corporate travel or otherwise covered by Travel insurance I refuse to pay for the rip-off $24/day AER charged by all Rental Car companies, instead I cover myself with this excellent product from Tripcover and Allianz.

Their service is great and the price is reasonable.

Insurance claim madeNo

Review collected in partnership with Tripcover


Couldnt believe they would be so forthcoming!

published

Took out excess cover for my daughter as premium was lower than others and easy to set up. When my daughter was "forced" to take out excess cover again with rental car company to avoid $2000 bond , I contacted Tripcover with a view to cancelling. Although it was already the first day of cover, to my surprise and delight they agreed to refund her full amount. I am gobsmacked by this level of service and common sense.Will undoubtedly use again.AAA+

Insurance claim madeNo

Geoff

GeoffWide Bay-Burnett, QLD

  • 5 reviews
  • Verified customer

This is my go to rental insurance.

published

This company gives great price, peace of mind insurance that makes car renting sensible. I would definitely recommend this service.

Insurance claim madeNo

Review collected in partnership with Tripcover

Saji

Saji

  • 6 reviews
  • 3 likes

Great service

published

Like the idea of actually getting car rental cover without the rental company taking a cut..got covered for a lot less than what the rental company wanted. But no claims made.

Insurance claim madeNo
Russell

RussellDarwin

  • Verified customer

What it Doesn't cover!

published

The claim was paid less admin fees. This is stated in the What we Will Not Pay section of the PDS. But without knowing what these fees could be it's of little use in making a purchase decision. The admin costs to me were more than the amount I saved by using the TC insurance instead of buying from Enterprise. Lesson learned.

Insurance claim madeYes
1 comment
Tripcover
Desmond S.Tripcover

Hi Russell, thanks for the feedback I am still waiting for Allianz to get back to me on this issue and how to improve our information on our site and to redress your out of pocket expense to some degree due to our lack of disclosure.


Kevin P

Kevin PMetropolitan Adelaide, SA

  • 5 reviews
  • Verified customer

Always Good Value

published

Easy to set up on app and always half price of rental company.
Never Had to make claim, but dont hope to either
Always get email with cover, and details

Insurance claim madeNo

Review collected in partnership with Tripcover


Excellent Service

published

I didn't have to make a claim but had questions and needed to change the detail in my policy. This was handled in a friendly and professional way via email chats!

Insurance claim madeNo

  • Verified customer

Stops the rorting of insurance premiums by car rental companies

published

Absolutely a fair price for excess cover for car rental.
Simple to set up online.
I've never needed to make a claim in several dealings with tripcover so I cannot speak for customer service, but I certainly hope it would be as per other positive reviews I've read.
BZ

Insurance claim madeNo
1 comment
Tripcover
Desmond S.Tripcover

Thanks BZ, If you or any of our customer's claims process has not been satisfactory you can contact us directly at email @ Tripcover.com.au and we will get in touch with Allianz to see what we can do. We are on your side :)

Review collected in partnership with Tripcover


Will_Z

Will_ZSydney

  • 2 reviews
  • 2 likes
  • Verified customer

Good value, great customer service and easy claims

published

Great value excess insurance (or "secondary insurance" as they call it in the US) to cover rental car companys' standard excess in Australia.

Customer service is also very helpful over the phone for anything that can not be done on the website.

Tripcover policies are issued by Allianz Global Assistance and I found claiming to be generally quite easy, as long as you supply the paperwork and evidence to support it. Unlike other travel insurers they do not usually require the originals to be mailed to them.

Insurance claim madeYes
1 comment
Tripcover
Desmond S.Tripcover

Thanks Will, some useful information for me as well as potential customers.

Martin

MartinMetropolitan Adelaide, SA

  • Verified customer

Great service.

published

Simple process and very helpful staff. I had a query about renting across 2 States on consecutive days (but with different rental agreements) and received an immediate response to my email. The product offers good options for cover, great value when compared with others in the market and I will definitely be back with Tripcover next time I rent a car.

Insurance claim madeNo

Review collected in partnership with Tripcover

  • Verified customer

something to think about

published

i only found out about you through a friend who hires out cars i think your services should be more widely advertised as the service and price is right on the mark

Insurance claim madeNo
1 comment
Tripcover
Desmond S.Tripcover

I agree in part, but we mainly rely on word of mouth and reviews such as yours.
It is an expensive process doing pure advertising, especially for a new category of insurance. Hopefully slow and steady will win the race.

Review collected in partnership with Tripcover


Good value Australian car excess insurance

published

Good cover cost for car rental i Australia. No slug for older driver. Cost better than others looked at, no un-required frills, around $6 a day, whereas car hire companies 3 times this per day.

Insurance claim madeNo

  • Verified customer

2nd time i've used trip cover and will continue to use it!!!

published

Great value and easy to use. I saved nearly $100 by using trip cover instead of going through the rental company and only takes a couple of minutes to set up. Excellent.

Insurance claim madeNo

Review collected in partnership with Tripcover


Garry

GarryLaunceston

  • Verified customer

clicked tax invoice but not sent

published

Hi all
I clicked for tax invoice but not sent,two emails but no Tax Invoice and no link to resend,now have to waste time chasing it up,
But this is one of the best priced insurance
It would be nice for them to read this review and send invoice (lets see if they read them :)
Cheers Garry

Insurance claim madeNo
3 comments
Tripcover
Desmond S.Tripcover

Garry can you check your spam folder, your bigpond and our emailer does not seem to work well together. I will resend the invoice now.

Garry
Garry

Hi
Was not in spam folder or junk

Tripcover
Desmond S.Tripcover

Resent it again Garry, hopefully you get it.

Review collected in partnership with Tripcover


  • Verified customer

Nice and easy to navigate website and affordable.

published

The site was very easy to navigate around website and also called the customer service line and they were very friendly and helpful. Also very good value for money. Would recommend.

Insurance claim madeNo

Review collected in partnership with Tripcover


Page 2 of 6

Questions & Answers

Jack

Jackasked

Hi, does it cover Uber Eat Car??

1 answer
Tripcover
Desmond S.Tripcover

no sorry


Debbie

Debbieasked

does it cover scratches ?

No answers

Ram M.

Ram M.asked

Does this cover excess from cars hired from services like CarNextDoor?

1 answer
Tripcover
Desmond S.Tripcover

no sorry not at this point, we don't do peer to peer rentals or car share, yet


Get an answer from our members and Tripcover representatives

Details

CategoryTravel Insurance
Contact Number 1300 725 154
Address1/91 Christine Avenue, Burleigh Heads QLD, Australia
Email Address email@tripcover.com.au
24-Hour Phone Contact No
Online Live Chat No
UnderwriterAllianz
Maximum Age Covered 75 years old
Medical Coverage
Overseas Emergency Assistance Not Included
Accidental DeathNot Included
Emergency DentalNot Included
Resumption of Journey Not Included
Hospital Cash AllowanceNot Included
Overseas Emergency Medical & Hospital ExpensesNot Included
Loss of IncomeNot Included
Luggage & Personal Effects
Theft of Cash Not Included
Delayed Luggage Not Included
Credit Card FraudNot Included
Travel Documents / Passport Not Included
Luggage & Personal Effects $500
Ancillary
Rental Vehicle Excess $8,000
Motorbike / Moped Coverage Not Included
Domestic Pet Care Not Included
Special Activities Packages
GolfNot Included
CruiseNot Included
Adventure Not Included
Snow / SkiNot Included

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