Excellent service and support
I purchased rental car excess insurance policy early March before Coronavirus became a big issue for travel. I contacted Tripcover to enquire if a refund was possible, yes processed promptly.
Exemplary communication, great value policies
Despite the companies reasonable Terms & Conditions, we had to cancel (due to Covid 19) at very short notice. Communication on a weekend evening was within 2 minutes and no hesitation re refund. Why can't all service industry be like this! Thanks very much
Not long after I paid for a Tripcover rental car policy I was offered a friend's car at my destination. I emailed my cancellation at 1:30 on a Saturday afternoon and got an acknowledgement an hour later. Now that's real service! My husband and I have used Tripcover in the past. We'll certainly continue to use them in the future.
Great customer service
Needed to cancel the policy, were very understanding and fast refund, would definitely recommend and will use again for our trip, fantastic customer service and communication, policy details were clear and concise on coverage and very competitive price,
Tripcover - Great Peace of Mind!
We used Tripcover whilst driving around Ireland. It was easy to purchase through the app, and was considerably cheaper than anything the car rental companies could offer. Thanks Tripcover for great value for money. We have used Tripcover many times before this in Australia (never needing to claim) but very happy to have better options other than the car rental companies and happy we were able to use while overseas.
Bought cover I didn't need - cancellation was quick
I was a bit too quick in completing application for Excess/Luggage insurance (for windscreens, tyres, underbody etc). This was the cover I thought I needed.
However on checking further, Hertz USA doesn't have these exclusions, so the policy was not needed. Tripcover's cancellation was fast, same day.
Its good deal
Using trip cover couple times, never claim; no sure its good or not; just paid money for insurance. wish never used it. 4 days paid $44 cover $4000 insurance. only 1%
The reviewer stated that an incentive was offered for this review
The website is excellent. It is clear and easy to follow. This is a great way to find protection over insurance excesses. It is my first time and I would definitely use it again.
Well worth taking out this car rental excess cover
I have used this site for several years (thankfully without having to make a claim), but it is worth it for ease of mind and so much cheaper than the car rental companies offer. The website is super easy to use and all the paperwork comes through via email straight away. It is reassuring to know that should we be in the unfortunate position of having to pay the car hire excess fee, that we can then claim this back from Tripcover.me
I didn't know about this site before so I'm glad I found it. It was easy to use and I saved some money!
This site is worth the small amount of extra time as the final cost for insurance cover was 50% less compared to the rates offered by the Car Rental companies themselves. Even better they offered a small discount form the advertised price when using the TripCover web-site.
Great value. Brilliant customer service.
Been using Tripcover for two years. Never needed to make a claim but any queries fixed up in less than 24 hours, anytime of the day or night. Brilliant customer service. Wouldn't waste money at the car rental counter on the same insurance at 4-5 times the cost.
I recommend TripCover. Competitively priced vs rental companies. (Haven't had to claim yet.)
I had an issue where PayPal charged me but I never received insurance certificate. Initially difficult to contact, but Tripcover sorted out.
Something to watch out for!
We have used tripcover a few times when hiring cars & thankfully never had to claim. Whilst it is still a much cheaper option than the car hire company - we got caught out with the excess amount this time. We went with Europcar which we don't normally do & did not realise the excess was higher until we picked up the vehicle. As we were driving off, I got straight on the phone to Tripcover to upgrade the excess cover from $4,000 to $5,500, however they refused. [name removed] advised that we would need to go back & cancel the whole hire contra...ct, start a new contract & then cancel the existing Tripcover policy & take out a whole new one. As we were running late for an engagement, this was not an option for us & [name removed] refused to help. So, if we apply the same logic to house insurance, you would never be able to increase the value of that once the house is built or the mortgage signed?? Not happy with the unhelpful service/attitude at all.
Better than buying at rental desk!
I bought many times for domestic and international rentals. Website is easy to navigate and can contact company online and cancel within 14 days cooling off. Purchased for more than ten rentals over four years. Convenient, well priced and efficient service!
Good value have been with your company for apx 40 years no complaints not happy with charges by hire companies (when you have never had a claim and have a good driving record regards David Mckay
WHY A REVIEW?
Why are so any people putting on a review when they haven't made a claim??? Sure its cheaper and no problem to get cover but the REAL TEST comes when making a claim and that's where you read about people being out of pocket sometimes to the extent that it may have been better to take out the car rental insurance instead. I find these 'non event' reviews really annoying and pointless!
Great service and excellent communication
Max and I are now back in England following our motorhome holiday around Western Australia for the past three months.
I just wanted to thank you for providing the reassurance of your policy. We had no mis-haps but it was great to know you were there to cover us if we had!
We'll definitely be doing more motorhome holidays and will contact you again for insurance.
Shannan and Max
That was an easy decision
Cheaper than the excess cover offered by car-hire company, and the cover offered was easy to understand. The two options available from TripCover gave reasonable choice as well. Recommended service.
Makes hiring a car affordable.
I've used this insurance several times before to hire vehicles in Australia. It costs about $8 per day and covers windscreen damage etc which gives me peace of mind. The only problem is I needed $5000 excess but the only options were $4000 or $6000.
Excellent option to insure your excess
I only discovered this option of insurance recently on the internet. Easy to use and get the cover. As far as the convenience of been insured this works well. I haven't had a claim to see how that works !!George
Purchase was quick and easy - great customer service
I have only just purchaed the policy, not needed to claim at all but customer service was great after an initial little bit of confusion with how long I needed cover for. I contacted the service centre via email to clarify and Des was great. Below is the text from an email that I sent him after he looked after my query.
"You are a legend Des, thank you so much. I was not expecting to get the extra day for free, but I guess this is why Choice magazine recommends your company. I will most certainly be recommending you guys to friends and family and never again will I take out the expensive insurance with the hire car company."
Take Note of possible Out of Pocket costs if you do have to claim
Summary of events and observations...
Purchased Allianz's Plan A “Nil Policy excess” cover through Tripcover. (Had done so several times before, the actual process is very easy and straightforward each time)
Unfortunately, ended up colliding with a Kangaroo in rural Victoria that bounded out onto the roadway from behind some bushes directly into the path of the hire car.
Rental company provided a (IMO what I deem as a rather inflated) repair quote for a cracked bumper and two small dents along the side caused by the Roo. This was chall...enged by myself, but it felt like to me Thrifty Vic had possibly all the scripted push-backs at the ready lined up to fire back at me one by one. Final Repair charge came to 2435 AUD, Excluding all the arbitrary charges that the Rental Car firm lumped on top. (And in my mind which Thrifty Vic did not adequately detail or disclose in any of their legal documentation) I submitted the claim to Allianz and got paid out less Thrifty Vic's “Admin Fee”, “Transport (to Thrifty Vic’s nominated panel beater) fee”, and Thrifty's “Claim fee” leaving me out of pocket to the tune of 290 AUD (around twice the cost of the actual car hire by itself)
So far so good
Easy to understand information. Better cover than that provided by the rental companies. A little pricey for 2 days cover ($57.56). Bought cover for $6000 (domestic) becuase all the rental companies excess was more than $4000. Website wouldn't accept my Frequent Flyer number.
Excellent car rental cover
This is great cover for rental cars clearly explains what you are covered for and all ways a great rate.
Easy as you like!
Always nice to feel the security of affordable hire car insurance, makes traveling so much more fun without the stress!
Questions & Answers
Are you able to supply excess reduction to $0 on a budget 3 ton truck?
No Sorry Fab, as this is considered a commercial vehicle rather than a leisure van for travel
Hi do you have annual policies?
Sorry Kim, It is on our wish lists Kim but at present no.
If the rental company policy I choose does not cover single vehicle accident/ roll over do you cover the cost of all repairs or only the excess coverage I choose through you?
Please contact Tripcover direct, their speed of response is exceptional,
it was the level of customer service that prompted my review.
yes the policy will cover single vehicle vehicle and over head damage however only up to the value of the policy.
Get an answer from our members and Tripcover representatives
|Maximum Age Covered||75 years old|
|Overseas Emergency Assistance||Not Included|
|Accidental Death||Not Included|
|Emergency Dental||Not Included|
|Resumption of Journey||Not Included|
|Hospital Cash Allowance||Not Included|
|Overseas Emergency Medical & Hospital Expenses||Not Included|
|Loss of Income||Not Included|
|Luggage & Personal Effects|
|Theft of Cash||Not Included|
|Delayed Luggage||Not Included|
|Credit Card Fraud||Not Included|
|Travel Documents / Passport||Not Included|
|Luggage & Personal Effects||$500|
|Rental Vehicle Excess||$8,000|
|Motorbike / Moped Coverage||Not Included|
|Domestic Pet Care||Not Included|
|Special Activities Packages|
|Snow / Ski||Not Included|
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