??!
1 photo
Tripcover

Tripcover (page 2 of 7)

4.7 from 127 reviews · View Statistics

Reviews

  • Value for Money
    5.0 (30)
  • Transparency
    4.8 (26)
  • Customer Service
    4.8 (31)
  • Claim Resolution Time
    • <1 week (3)
    • 2-4 weeks (1)
  • Claim ApprovedYes (3) · No (0)
Previous
Next
Alan

AlanGreater Melbourne (Inner), VIC

Great response and good rates

published

i originally used Tripcover as their rates were great. But having to cancel my cover due to the Corona Virus, they were very responsive and refunded my premium very quickly. I'll definitely be supporting them in the future. Thanks Tripcover!

Incentivised ReviewNo
DestinationAustralia
Claim MadeYes
Claim Resolution Time<1 week
Type of ClaimOther
Claim DateMarch 2020
Claim ApprovedYes
See all answers

Fast communication and result

published

I had a rental car policy but had to cancel the trip due to the COVID-19 situation. I emailed the company not asking nor expecting a refund, but to tell them I wouldn't be using the policy. I was offered a refund without question. A bit of calm in the storm.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
Lynne13

Lynne13Wide Bay-Burnett, QLD

Excellent service and support

published

I purchased rental car excess insurance policy early March before Coronavirus became a big issue for travel. I contacted Tripcover to enquire if a refund was possible, yes processed promptly.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
Travel Insurance

Find out how Tripcover compares to other Travel Insurance

Know better, choose better.

Compare all

Exemplary communication, great value policies

published

Despite the companies reasonable Terms & Conditions, we had to cancel (due to Covid 19) at very short notice. Communication on a weekend evening was within 2 minutes and no hesitation re refund. Why can't all service industry be like this! Thanks very much

Value for Money
Customer Service
Incentivised ReviewNo
DestinationAustralia
Claim MadeNo
See all answers
  • Verified customer

Wonderful Service

published

Not long after I paid for a Tripcover rental car policy I was offered a friend's car at my destination. I emailed my cancellation at 1:30 on a Saturday afternoon and got an acknowledgement an hour later. Now that's real service! My husband and I have used Tripcover in the past. We'll certainly continue to use them in the future.

Value for Money
Customer Service
Incentivised ReviewNo
DestinationAustralia
Claim MadeNo
See all answers
Chris Jones

Chris JonesSydney, NSW

  • 3 reviews
  • 1 like

Great customer service

published

Needed to cancel the policy, were very understanding and fast refund, would definitely recommend and will use again for our trip, fantastic customer service and communication, policy details were clear and concise on coverage and very competitive price,

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
starof67

starof67AU

  • 2 reviews
  • 2 likes
  • Verified customer

Tripcover - Great Peace of Mind!

published

We used Tripcover whilst driving around Ireland. It was easy to purchase through the app, and was considerably cheaper than anything the car rental companies could offer. Thanks Tripcover for great value for money. We have used Tripcover many times before this in Australia (never needing to claim) but very happy to have better options other than the car rental companies and happy we were able to use while overseas.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationEurope
Claim MadeNo
Insurance Cover ForAdult
See all answers
Nona   I go now

Nona I go nowAU

  • 10 reviews
  • 12 likes

Bought cover I didn't need - cancellation was quick

published

I was a bit too quick in completing application for Excess/Luggage insurance (for windscreens, tyres, underbody etc). This was the cover I thought I needed.
However on checking further, Hertz USA doesn't have these exclusions, so the policy was not needed. Tripcover's cancellation was fast, same day.

Incentivised ReviewNo
DestinationNorth America (inc. Hawaii)
Claim MadeNo
leon

leonSydney, NSW

  • 7 reviews
  • 11 likes
  • Verified customer

Its good deal

published

Using trip cover couple times, never claim; no sure its good or not; just paid money for insurance. wish never used it. 4 days paid $44 cover $4000 insurance. only 1%

Value for Money
Transparency
Customer Service

The reviewer stated that an incentive was offered for this review

Travel Insurance

Find out how Tripcover compares to other Travel Insurance

Know better, choose better.

Compare all
Geoff

GeoffMetropolitan Adelaide, SA

  • Verified customer

highly recommend

published

The website is excellent. It is clear and easy to follow. This is a great way to find protection over insurance excesses. It is my first time and I would definitely use it again.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
See all answers

Review collected in partnership with Tripcover

Janabelle

Janabelle

  • 29 reviews
  • 16 likes
  • Verified customer

Well worth taking out this car rental excess cover

published

I have used this site for several years (thankfully without having to make a claim), but it is worth it for ease of mind and so much cheaper than the car rental companies offer. The website is super easy to use and all the paperwork comes through via email straight away. It is reassuring to know that should we be in the unfortunate position of having to pay the car hire excess fee, that we can then claim this back from Tripcover.me

Incentivised ReviewNo

Review collected in partnership with Tripcover

  • Verified customer

I didn't know about this site before so I'm glad I found it. It was easy to use and I saved some money!

published

This site is worth the small amount of extra time as the final cost for insurance cover was 50% less compared to the rates offered by the Car Rental companies themselves. Even better they offered a small discount form the advertised price when using the TripCover web-site.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
See all answers

Review collected in partnership with Tripcover

Barry

BarryHunter Region, NSW

  • 3 reviews
  • Verified customer

Great value. Brilliant customer service.

published

Been using Tripcover for two years. Never needed to make a claim but any queries fixed up in less than 24 hours, anytime of the day or night. Brilliant customer service. Wouldn't waste money at the car rental counter on the same insurance at 4-5 times the cost.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
See all answers

Review collected in partnership with Tripcover

Problem solved!

published

I recommend TripCover. Competitively priced vs rental companies. (Haven't had to claim yet.)

I had an issue where PayPal charged me but I never received insurance certificate. Initially difficult to contact, but Tripcover sorted out.

Incentivised ReviewNo
1 comment
Tripcover
Desmond S.Tripcover

We do have another plan for drivers under 25 Dan. Thanks for the kind review.

Pen

PenNew South Wales

  • Verified customer

Something to watch out for!

published
Value for Money
Transparency
Customer Service
Incentivised ReviewNo
See all answers
Travel Insurance

Find out how Tripcover compares to other Travel Insurance

Know better, choose better.

Compare all
MOnnie J

MOnnie JSydney, NSW

Better than buying at rental desk!

published

I bought many times for domestic and international rentals. Website is easy to navigate and can contact company online and cancel within 14 days cooling off. Purchased for more than ten rentals over four years. Convenient, well priced and efficient service!

Value for Money
Customer Service
Incentivised ReviewNo
David

David

  • 2 reviews
  • Verified customer

Good value

published

Good value have been with your company for apx 40 years no complaints not happy with charges by hire companies (when you have never had a claim and have a good driving record regards David Mckay

Incentivised ReviewNo

Review collected in partnership with Tripcover

Trudy der Kinderen

Trudy der KinderenSydney, NSW

  • 6 reviews
  • 15 likes

WHY A REVIEW?

published

Why are so any people putting on a review when they haven't made a claim??? Sure its cheaper and no problem to get cover but the REAL TEST comes when making a claim and that's where you read about people being out of pocket sometimes to the extent that it may have been better to take out the car rental insurance instead. I find these 'non event' reviews really annoying and pointless!

Incentivised ReviewNo
1 comment
Tripcover
Desmond S.Tripcover
  • Verified customer

Great service and excellent communication

published

Max and I are now back in England following our motorhome holiday around Western Australia for the past three months.

I just wanted to thank you for providing the reassurance of your policy. We had no mis-haps but it was great to know you were there to cover us if we had!

We'll definitely be doing more motorhome holidays and will contact you again for insurance.

Kind regards,
Shannan and Max

Value for Money
Customer Service
Incentivised ReviewNo
1 comment
Tripcover
Desmond S.Tripcover

Thanks guys

Happy Customer

Happy Customer

  • 3 reviews
  • 6 likes
  • Verified customer

That was an easy decision

published

Cheaper than the excess cover offered by car-hire company, and the cover offered was easy to understand. The two options available from TripCover gave reasonable choice as well. Recommended service.

Incentivised ReviewNo

Review collected in partnership with Tripcover

Page 2 of 7
See all Tripcover reviews

Questions & Answers

Lindsay N Pam M.

Lindsay N Pam M.asked

If the rental company policy I choose does not cover single vehicle accident/ roll over do you cover the cost of all repairs or only the excess coverage I choose through you?

2 answers
jamie hassard
jamie hassard

Please contact Tripcover direct, their speed of response is exceptional,
it was the level of customer service that prompted my review.

email@tripcover.com.au

Tripcover
Desmond S.Tripcover

yes the policy will cover single vehicle vehicle and over head damage however only up to the value of the policy.

Karen

Karenasked

Does Tripcover cover excess insurance for campervan rental companies such as Camplify, Camptoo etc. ie peer-to-peer platforms. Thanks

1 answer
Tripcover
Desmond S.Tripcover

I am sorry Karen but we don't cover peer to peer rentals yet.

terry

terryasked

can i get car hire excess insurance with you as i am 78 years old ??

2 answers
jamie hassard
jamie hassard

No sorry the Allianz policy only goes up to 75

Tripcover
Desmond S.Tripcover

That is correct Jamie, and sorry Terry.

Get an answer from our members and Tripcover representatives

Details

CategoryTravel Insurance
UnderwriterAllianz
Maximum Age Covered 75 years old
Medical Coverage
Overseas Emergency Assistance Not Included
Accidental DeathNot Included
Emergency DentalNot Included
Resumption of Journey Not Included
Hospital Cash AllowanceNot Included
Overseas Emergency Medical & Hospital ExpensesNot Included
Loss of IncomeNot Included
Luggage & Personal Effects
Theft of Cash Not Included
Delayed Luggage Not Included
Credit Card FraudNot Included
Travel Documents / Passport Not Included
Luggage & Personal Effects $500
Ancillary
Rental Vehicle Excess $8,000
Motorbike / Moped Coverage Not Included
Domestic Pet Care Not Included
Special Activities Packages
GolfNot Included
CruiseNot Included
Adventure Not Included
Snow / SkiNot Included

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.